Claue - Magento Theme

Contents

1. How to active sale page like in demo

2. Custom style is not applied?

3. How to use Blog extension in Claue theme on the magento2

4. How to change Product Page image sizes to match customer's product image

5. Call to a member function isSwatchAttribute()

6. How to move the quick view from pages/ products

7. How to add rating feature into your product detail page?

8. Menu logo is not link to Home page. How can configure for it?

9. Small css issue when hovering image

10. How to uninstall the theme

11. How to use external image path for home page banners and sliders.

12. Can't enable the builder

13. How can I make a child theme?

14. Product shows "only 0 left"

15. You cannot deselect text-swatches

16. How to disable some specified block on mobile (make it disappeared)?

17. Get a CMS page content as home page content in my Magento 2 store with Claue theme?

18. Unable to order the product

19. How to specify your current using homepage

20. Fix can't enable Front-end Builder in admin ( Migrate from M1 to M2 )

21. How to create custom link for each cate

22. How to make the Filterable Attributes In Layered Navigation

23. The main image doesn't change when the option is choosen

24. How to change the size of the product image

25. How to move Magento from one server to another

26. Display/ Disable out of stock product

27. Mega menu items is not displayed on mobile

28. Edit footer

29. How to create mega menu without using the category tree

30. How to upload a video with page builder

31. How to change the domain for the purchase code

32. How to active module MGS_OSCheckout

33. Error message after Installing

34. How to change the color of menu items

35. RTL theme on Claue Version_2

36. How to hide: "Only %1 left"

37. Cannot add new font-awesome icon onto footer/header or front-end

38. Store Locator

39. error after upgrade the new patch

40. How to setup multiple currency

41. Can't add products to the cart

42. The email not coming or receiving for user

43. Missing Import / Export Options under System->Data Transfer

44. Edit the homepage

45. Error filtering template

46. Product videos not working

47. Theme ​doesn't get the code in module.less

48. The categorypage does not work when Ajax Price Slider enabled

49. Can I Disable Elasticsuite?

50. Why everything's empty on my homepage after I apply my backup package?

51. How to remove store views

52. How to edit the the picture size of the color swatch?

53. How to use Testimonial extension in Claue theme on the magento2

54. Error 404 page link when changing the link of the OWL Carousel Slider

55. In grouped product, there is no minus and plus icon

56. How to get bottom navigation for Claue 2

57. How to change Different Blocks in 2nd Store

58. How to change the version of the header

59. Customize "about us" and "contact us" pages

60. Search bar on header

61. Social sharing post function doesnt works

62. How to create a custom css file

63. How to set up a full-width banner

64. How to show 2 columns with right bar in category page.

65. How to set the label sale on all products

66. How to show logo for megamenu?

67. Video banner block

68. GDPR- Main features

69. How to recover the default menu ID = 1?

70. How to use Brand extension in Claue theme on the magento2

71. How to change color of Search/Cart/User icons

72. Error: "No alive nodes found in your cluster. "

73. How to change header color

74. How to show Yes/No attributes in product page

75. How to change mobile menu text color

76. Wishlist "Continue Shopping" link error

77. We are sorry, an error has occured while generating this content

78. How to create the " Our Brands" block on homepage

79. How to add custom js?

80. Add custom class

81. How to change menu text color and add lable

82. Your configuration isn't applied onto front-end?

83. "Best seller" on demo

84. Js error when adding to cart.

85. How to change Icon Size

86. How to disable block?

87. Google Map API don't show up on the Contact page

88. How to fix If Blog by MGS has a spelling error

89. How to create custom link for each cate

90. How to add new page link to the megamenu

91. How to add contact block to custom page?

92. Video banner slider

93. Effect on product details page

94. How to remove delivery date from checkout

95. Solution for the error “Invalid parameter given. A valid $fileId[tmp_name] is expected”

96. How to show menu with Plus and Minus button on mobile.

97. How to change the theme color on your site

98. How does your purchase code work?

99. Image not showing in product single page

100. The Builder doesn't apply the changes to the frontend!

101. Import/Export is not showing in backend

102. Bottom navigation feature on mobile is not showing

103. Change content on frontend by editing directly in file

104. How to create subcategory with 2 columns layout

105. How to make images not to be so blur

106. how to translate some text into multiple language?

107. Creating page content by using CMS page in admin and F-builder at the same time

108. How to create vertical menu

109. How to enable the GDPR Cookie

110. How to use Lookbook extension in Claue theme on the magento2

111. Incorrect quantity available (only 0 left) shown on product detail page

112. Menu is not showing on the frontend

113. How to use Megamenu extension in Claue theme on the magento2

114. How to disable some certain blocks on mobile/tablet view?

115. How to add a CMS block in Home Page when Home Page is managed by front-end builder?

116. Error message when Add to Cart: "We can't add this item to your shopping cart right now"

117. Notice color does not display in the category selection

118. How to upgrade theme

119. Updating the content header for different store views

120. The price slider filter doesn't read all products

121. Error message when Add to Cart: "We can't add this item to your shopping cart right now"

122. Change some default text of theme

123. How to Create New Admin User in Magento 2

124. How to show language with it's flags.

125. How to change the logo size on mobile view.

126. How to create Megamenu with categories, image and static content

127. The logo is not showing

128. How to improve the site's speed

129. No Pagination

130. How to add google font and custom font

131. Megameu spreads out and looks weird

132. Sale price

133. There was no Home CMS page configured or found.

134. How to edit the page using Front-end Builder

135. Sale popup

136. Unable to choose sub-categories to be shown up in megamenu - Claue 2

137. The filter doesn't read all products

138. Cannot close menu in mobile view.

139. Don't want to show "filter by" text in the layered navigation

140. Google HTML structure

141. You want to remove a section in footer?

142. Remove the menu item and directly show the categories in the menu

143. Product videos not working

144. Plugin class Smile/ElasticsuiteCore/Plugin/Deprecation/ClientPlugin doesn't exist

145. Pictures are not shown on Shop By Brand

146. Jquery warnings

147. The Shop by Brand does not work

148. Home page shows invalid block item

149. Discount Program

150. How to use StoreLocator extension in Claue theme on the magento2

151. Blank page when accessing to AM Revolution slider or some extensions in the admin panel ( Magento1 )

152. How to change the page title's background in Claue theme

153. Special request?

154. Mobile menu don't show items

155. How to Configure Color Swatches

156. Category in megamenu not showing

157. Active theme and use subdomain

158. Cannot find top gallery slider configuration in Claue 2

159. We are sorry, an error has occured while generating this content

160. How to edit the " Size Guide" in product detail page.

161. Title and breadcrumb error

162. Error: the filter displays white page with the word filter

163. On the category page, the filters are scrolling with the page

164. Product Images Coming Blurred

165. How to get bottom navigation for Claue 1

166. How to setup the share this

167. How to change hompage properly

168. Extended support but I cannot reply to tickets

169. How to enable the frontend builder

170. "How to uninstall theme" details explaination

171. The 'Tooltip' text is crashing into the text boxes of check out page

172. "Go to card" button is out of place in mobile

173. How to use Portfolio extension in Claue theme on the magento2

174. Website loads slowly?

175. Can't change Products Hover Effect

176. How to disappear (360 Degree Thumbnail-no_selection) and(3D Thumbnail--no_selection)

177. Homepage content

178. Heading lines for each section on homepage

179. How to use Front-end builder with multiple store view ( website )

180. How to remove the sidebar

181. Pro tabs option are not working

182. How to setup Map in Contact Page

183. Update theme from Claue 1 to Claue 2

184. How to display Instagram block on homepage

185. The problem after installing

186. How to use custom style fucntion?

187. How can i create different layout for seperated category pages?

188. How to deploy

189. How to use Promo Banner extension in Claue theme on the magento2

190. Error

191. How to use "Use Category Image (Only current category)"

192. How to set up Landing cate page? How does it work?

193. How to create your own new header

194. Notice color does not display in the category selection

195. How to edit Footer Categories

196. Products load without photos when picking filter for any brand

197. Compile errors while installing

198. Do not appear the products in the categories

199. Don't edit the code in CMS page

200. How to create a configurable product

201. There is no products shown in the category

202. Add the size charts in admin

203. Catalogue page layout stuck

1. How to active sale page like in demo

 It's quite complicated, hope you don't mind

First you need to create a catalog name it "sale"

Then please assign products to that cate and config them following this document:

https://www.magesolution.com/themes/claue/docs/m2/index.html#config-sale

And when the product is not "sale" anymore, you need to remove it from "sale" cate manually. 

2. Custom style is not applied?

Please note: You need to make sure that you chose the proper storeview (Eg: Default storeview). Then you need to clear cache and check it again in your private browser mode

Please check: Whether pub/media/mgs/css/custom_config.css is writable or not

3. How to use Blog extension in Claue theme on the magento2

Please refer this video for more detail, thanks

4. How to change Product Page image sizes to match customer's product image

Issue: All our images for products are showing as squares and we need them to not have the white border on the left and the right.

Solution: 

This is the place where you can set the image size:


However, we see that you are setting the product to be square but the image you uploaded for the product is a rectangle so the rendered image will have a white background added to make the image square. 

6476277624.png

Please check it again. 

5. Call to a member function isSwatchAttribute()

Please make sure you applied a patch for Magento version you are using


6. How to move the quick view from pages/ products

I have a document for you to move quick view as you want:  https://www.magesolution.com/themes/claue/docs/m2/index.html#config-quickview

You can try it but please note that If you disable it, the quick view in all pages will be moved, not only one page or one product. 

7. How to add rating feature into your product detail page?

Please refer this article to do so

https://docs.magento.com/user-guide/stores/attributes-rating.html

8. Menu logo is not link to Home page. How can configure for it?

Please go MGS -> Megamenu -> configuration and set this 

9. Small css issue when hovering image

If you encounter this issue: 

You can fix it by editing: 


10. How to uninstall the theme

1) Remove the theme files

2) Edit "theme" table and remove the theme

3) Remove the tables that rendered when you install the theme

https://prnt.sc/xy92x5

4) Edit "eav_attribute" table then find the records that the "source_model" like this: https://prnt.sc/stk10q

5) Run upgrade and deploy again

11. How to use external image path for home page banners and sliders.

You can insert images which are from the internet by HTML code, please try referring our document here: 

https://www.magesolution.com/themes/claue/docs/m2/index.html#create-block-text-image

If it's useless, so you need to download the image you want to use then import it in the normal way. 

12. Can't enable the builder

The builder uses Cache, so please disable Page Cache when using the builder

https://prnt.sc/pjxzix

13. How can I make a child theme?

Please follow the instruction in our document

http://www.magesolution.com/themes/claue/docs/m2/index.html#make-child-theme

14. Product shows "only 0 left"

Question:

In our product page when we click the size options it shows "Only 0 Left" but we have stock for that particular sizes.

Answer:

we have researched and found that this is a problem of magento 2.4.2 https://magento.stackexchange.com/questions/341119/product-quantity-more-than-10-it-shows-only-0-left-on-product-page.

15. You cannot deselect text-swatches

We have disabled the 'shopping by' function in our MGS Theme configuration, however we are now having issues with text swatches in the layered navigation. Once a swatch has been selected, it then cannot be unselected. This is only an issue with swatches, as checkboxes can be selected and de-selected with no issues


Answer: It's how theme works. By default, you can't click to text swatch to select and then click again to unselect (you can change to Luma theme to check, in Luma theme, we still can't do that). Therefore we make 'shopping by' function so that you can remove any option after filter.
And if you disable this function, we have no way to make it work.
The way text swatch and checkbox work is different. Therefore we can't compare them

16. How to disable some specified block on mobile (make it disappeared)?

17. Get a CMS page content as home page content in my Magento 2 store with Claue theme?

Problem: 

How to use a CMS page as home page without disabling front-end builder tool?

Solution: 

You can choose CMS Page is Home Page in Store -> Configuration -> [General] Web -> Default Pages  


18. Unable to order the product

If you in case: 

This message showing when ordering the product: 


In fact that, this is not theme bug, it occurs on the Luma theme ( default magento2 theme ) too, also the theme didn't customize the function of checkout page, you should refer some article on the internet to find the solution.

https://community.magento.com/t5/Magento-2-x-Technical-Issues/The-Shipping-information-unable-to-solve-to-be-saved-verified/td-p/435106


19. How to specify your current using homepage

First, You go store -> configuration -> set store view being used

Second, choose web -> search default page 

Third, check store view hompage's location

Fourth, go content -> page and find it


20. Fix can't enable Front-end Builder in admin ( Migrate from M1 to M2 )

+ Disable MGS_Mpanel module by going to your server, access to app/etc/ and edit file config.php then change 1 -> 0 with MGS_Mpanel module

    + Go to database edit setup_module table then find a record with MGS_Mpanel of Module field and delete it

    + Connect to ssh, navigate to magento root then run:

    + php bin/magento module:enable MGS_Mpanel

    + php bin/magento setup:upgrade

    + php bin/magento setup:static-content:deploy -f

21. How to create custom link for each cate

Here we have attached a video for you: 

https://drive.google.com/file/d/1NChomVdQL2v6lVkX2pVuHQWuudhO44ar/view?usp=sharing

In static content, you can add ul li (in html structure to build content)

This is just an example:

" l class="dropdown-mega-menu">

<li>
<ul class="dropdown-submenu-ct">
<li class="level1"><a href="{{store url="../en_rtl/blog"}}">Blog Grid</a></li>
<li class="level1"><a href="{{store url="../fr_rtl/blog"}}">Blog List</a></li>
<li class="level1"><a href="{{store url="../fr_rtl/blog"}}beauty">Blog Categories</a></li>
<li class="level1"><a href="{{store url="../fr_rtl/blog"}}tag/News">Blog With Tag</a></li>
<li class="level1 dropdown-submenu"><a href="{{store url="../fr_rtl/blog"}}blog13">Blog Detail<span class="toggle-menu"><span class="icon-toggle"></span></span></a> <span class="toggle-menu"><span class="icon-toggle"></span></span>
<ul class="dropdown-menu-ct">
<li class="level2"><a href="{{store url="../fr_rtl/blog"}}gucci-garden-opens-in-florence">Blog Detail Video</a></li>
<li class="level2"><a href="{{store url="../fr_rtl/blog"}}the-best-street-style-from-berlin-fashion-week-fall-2018">Blog Detail Image</a></li>
<li class="level2"><a href="{{store url="../fr_rtl/blog"}}all-of-the-highlights-from-pitti-uomo">Blog Detail Gallery</a></li>
<li class="level2"><a href="{{store url="../en_rtl/blog"}}how-bella-hadid-dresses-down-a-ladylike-coat">Blog Detail With Lookbook</a></li>
</ul>
</li>
</ul>
</li>
</ul>"

22. How to make the Filterable Attributes In Layered Navigation

To set up layered navigation with the attributes filterable, you can follow 3 steps: 

The details for each steps, please refer in here: 

https://docs.magento.com/user-guide/catalog/navigation-layered-filterable-attributes.html

23. The main image doesn't change when the option is choosen

1) Please specify Magento2 version you are using

2) If you are using Magento2.2.x, open: Magento 2.1+\Patches\patch_for_magento_2.2+\ folder in your theme package, read Readme ( note read this file careful ) file then apply the this patch to your site

24. How to change the size of the product image

You can go to admin -> MGS -> General Settings -> [Catalog] to change max width of product image

If you want to fix image size to fixed number, you can go to admin -> MGS -> Theme Settings -> Custom style to add custom css

25. How to move Magento from one server to another

If you need to move the Magento eCommerce shop from one host server domain to new host server domain or from one directory location to another directory location, you can refer this article to know how to do it. 

Because normally, we don't support for this requirement, but we still had some searches on the internet for you.

You can follow steps involved to successfully migrate a Magento website with 2 methods in here: 

https://www.islbd.com/resources/web-design-and-development/how-to-move-magento-from-one-server-to-another

26. Display/ Disable out of stock product

If you set: Inventory/StockOptions/Display Out Of Stock Products = NO

But the unavailable products are still visible on category pages, you can use this article to display or disable product out of stock in magento 2: 

https://magento2tutorial.magestore.com/magento-2-displaydisable-out-of-stock-product-by-your-own/

It will help to resolve your issue.

27. Mega menu items is not displayed on mobile

Mega menu items is not displayed on mobile like that: 

Solution: 

You can  edited custom css:

Then, please run reindex, clear the server cache and check your site again.

28. Edit footer

Via F-builder you are just able to choose footer version

If you want to edit it in details, you need to do it yourself in admin -> content -> block

Please very be careful because if there is anything happens, we cannot support it

If you want us to make a footer for you, you need to pay extra for it

29. How to create mega menu without using the category tree

Please refer this document: 

https://www.magesolution.com/themes/claue/docs/m2/index.html#create-megamenu-item

If you don't want to use the category tree, please select Menu Type: Static Content then enter the url in the link field in the document.

30. How to upload a video with page builder

Please refer this document for request: upload a video with page builder:

https://www.magesolution.com/themes/claue/docs/m2/index.html#video-banner-slider

It will help you to solve this issue.

31. How to change the domain for the purchase code

If you want to change domain for your purchase code, please do it here: https://www.magesolution.com/change-domain

Besides, please note that: 


32. How to active module MGS_OSCheckout

You need to active module MGS_OSCheckout by run these commands: 

php bin/magento module:enable MGS_OSCheckout 

php bin/magento setup:upgrade 

php bin/magento setup:static-content:deploy -f 

php bin/magento c:c


Then go to admin -> Mgs -> Oscheckout -> Enable

33. Error message after Installing

If you get the error is following:


Please don't worry about it, because it's just a warning, and it does not affect any functionalities.

34. How to change the color of menu items

If you want to change color, you can refer this article

https://www.magesolution.com/themes/claue/docs/m2/index.html#st-color-default

You can try using custom style

https://www.magesolution.com/themes/claue/docs/m2/index.html#custom-style

We cannot support you any further as the question is about customization

35. RTL theme on Claue Version_2

First of all, I am so sorry for any inconvenience that you're encountering. However, after discussing with our devs team and looking at it seriously,  I regret to inform you that Claue 2.0 is currently developing RTL theme.

We’re so sorry for occurring an unexpected case. The RTL theme is only working well on Claue 1 at the moment and for claue 2, we got your feedback and will make an effort to complete it and update as soon as possible. I hope that you can empathize for us

36. How to hide: "Only %1 left"


It's default of new version magento. If you want to hide it, you can use this custom css: 

.product-info-stock-sku .configurable-variation-qty

{ display: none; }

37. Cannot add new font-awesome icon onto footer/header or front-end

Question: I have changed one of the social icons in the footer to Snapchat. It seems to be there but the grey colouring has disappeared. We need it to display in the same colour as the other icons?

Answer:  Our theme old theme Claue 1, Supro, Molla, Organie, Gemmart, Unero use fontawesome 4.5, however you are using fontawesome 4.7 (fa fa-snapchat). That is the reason why icon disappear. You can see icons of fontawesome 4.5 here and choose one instead of fa-snapchat http://swwwitch.com/dl/Font-Awesome-Cheetsheet-4.5.0.pdf

Or if you want to use fontawesome 4.7, you can follow this article: https://magento.stackexchange.com/questions/224248/how-to-add-font-awesome-in-magento-2

38. Store Locator

Indeed, Store locator is working well on Claue version 1 as our document: 

https://www.magesolution.com/themes/claue/docs/m2/index.html#config-storeLocator

However, claue version 2 has run some features but due to of the google api, I can't continue completing it. This reasion why Claue 2 still hasn't updated the Store locator up to now. 

We also get your feedback and forwarded to our devs team to have plan sooner for this extension. I am so sorry for this inconvenience. 

Thank you a lot. 

39. error after upgrade the new patch

If you get this problem

{"error":{"root_cause":[{"type":"illegal_argument_exception","reason":"Unknown filter type [phonetic] for [phonetic]"}],"type":"illegal_argument_exception","reason":"Unknown filter type [phonetic] for [phonetic]"},"status":400}

Don't worry

This is because the lack of 2 plugins of elasticsearch are analysis-phonetic and analysis-icu

So, how to handle this problem?

- Get into your server by SSH root

- Move to where you set up for elasticsearch, you can find it by this command: whereis elasticsearch

By default, it is settled at /usr/share/elasticsearch

Then please follow these steps

1 - Move to where you set up for elasticsearch by this command: cd /usr/share/elasticsearch

2 - Set up plugin analysis-phonetic by the command: bin/elasticsearch-plugin install analysis-phonetic

3 - Set up plugin analysis-icu by the command: bin/elasticsearch-plugin install analysis-icu

4 - Restart elasticsearch by the command: sudo service elasticsearch restart

Finally run command setup:upgrade in the patch (php bin/magento setup:upgrade)

40. How to setup multiple currency

If you want to show multiple currency ( $$$, €,...), you can refer this document: 

https://magento.stackexchange.com/questions/101020/magento-2-how-to-set-multiple-currencies-in-one-storefront

It will help you set up the currency as you want.

41. Can't add products to the cart

ISSSUE: 

In configurable products, when trying to choose the size and adding the product to the cart either nothing happens.


SOLUTION: 

With configurable product, we do not let the customer add product to cart from category page now. You have to go to product page to choose option and then add to cart.

42. The email not coming or receiving for user

Error: The email not coming or receiving for user when you are ordering any product. 

Solution: 

For this problem, this is not related to the theme, so it's out of our support scope.

We recommend you to ask your hosting provider, make sure your system can send and receive the email. 

43. Missing Import / Export Options under System->Data Transfer

We want to confirm that our theme didn't do anything related to options under System->Data Transfer. 

In this case, we also disabled all our modules to check and this issue still appear. It means it's not our theme bug, so I regret that it's out of our support scope. Please check your 3rd party extensions or your core magento.

44. Edit the homepage

Please don't directly edit in admin panel, the homepage is built by Builder, so please use Front-end Builder to edit the homepage. 

Please refer more this article to get it: 

 https://arrowhitech.ticksy.com/article/12553/

45. Error filtering template

Issue: 

"Error filtering template: ..."

Solution: 

Our theme was built by Builder, so please don't edit the homepage content in admin panel, actually you can do that but if you do that, you will be not able to create Owl Slider ( this block only is created by the builder ) and you will need to build the homepage manually by yourself. We are not sure what is the problem with the builder, you can tell me, so we can check for you, we recommend you to use the Builder to edit/remove any elements on the homepage.

46. Product videos not working

When Product video is not working on details page, please check your steps carefully, because you need to input embed youtube link, not youtube url.

2601227195.png

47. Theme ​doesn't get the code in module.less

Error: Theme doesn't get the code in module.less of modules those are not guaranteed

Solution: 

Claue theme doesn't extend from Magento Luma or Blank theme, so that's why the code in module.less is not rendered, we have listed the third party extension that the theme is compatible on theme's description. 


So now if you need to have css of extension on our theme, please copy it to MGS -> Theme Settings -> Custom Style

48. The categorypage does not work when Ajax Price Slider enabled

Errror: 

Exception #0 (Exception): Notice: Trying to access array offset on value of type int in /var/www/deploy/staging/releases/53/app/code/MGS/Ajaxlayernavigation/Model/Layer/Filter/DefaultFilter.php on line 121

How to fix it: 

Please follow steps: 

Step 1: Please download the theme latest version. 

Step 2: update the theme, please refer this article to upgrade it: 

https://arrowhitech.ticksy.com/article/12364/

49. Can I Disable Elasticsuite?

Yes you can disable ElasticSuite but after disabling this one, the filter will be unable to filter with multiple selection!  

50. Why everything's empty on my homepage after I apply my backup package?

You said that you'd applied again backup package several times

Note: After restore everything from backup, you have 2 options to build content on homepage again

- Build by F-builder manually again

- Import xml file ( https://arrowhitech.ticksy.com//article/12675/ -> case 1)

That's why everything's empty, looks like errors

51. How to remove store views

If you didn't want to use these storeview, you can disable them.
Please go to admin -> Stores -> All Stores -> Click Storeview you want to disable

Then choose disable -> save

Then clear cache and run reindex data command: php bin/magento indexer:reindex

52. How to edit the the picture size of the color swatch?

If the color identification at the front desk is not ⚪

If you want the image size to be equal to the color size, you need to add Custom Style at:

 Admin -> MGS -> Theme Setting -> Custom Style: 

.swatch-attribute .swatch-option.image 

{ width: 18px !important; background-position: center; }


And please note that you need to choose the store before adding Custom style, clear cache after changing anything.


Besides, If the color picture is not round, but ellipse: 

Please edit in the  Admin -> MGS -> Theme Setting(English store) -> Custom Style section.

Then, clear the server cache and check your site again to see the changes. 

53. How to use Testimonial extension in Claue theme on the magento2

Please refer this video for more detail, thanks

54. Error 404 page link when changing the link of the OWL Carousel Slider

Issue: When you change the link of the OWL Carousel Slider, they always link to a 404 page. 

Solution: 

You need to put right link like that to solve this issue: 


55. In grouped product, there is no minus and plus icon

I have a issue with grouped product Page, in qty there is text box only ,

i Need + and - Incremental button same like in configurable product page.

1993637778.png


Answer:

We understand what you mean but the theme doesn't have this feature on the grouped product, so if you want us to do that, it will be considered as extra work and you will need to pay extra for it. Thanks for understanding


56. How to get bottom navigation for Claue 2

To get the Mobile navigation for Claue 2, please merge this file to your folder magento and then run command: 

setup:upgrade

I attached the patch for the bottom navigation in here, please refer it: 

patch_install_toolbar_mobile_claue2.zip

57. How to change Different Blocks in 2nd Store

You just need to create a new block with the id Identifier: footer_contact_us and make sure it is selected to show only for the Store view you want.

58. How to change the version of the header

You can change the version of the header at Admin. 

Please go to the Admin -> MGS -> Theme Setting(choose store) -> Header section.

Besides, please follow our document to get more: 

For claue 1: https://www.magesolution.com/themes/claue/docs/m2/index.html#builder-change-header 

For claue 2: https://themes.magesolution.com/claue/docs/v2/#setting-header 

59. Customize "about us" and "contact us" pages

Normally, we just need "/contact", we will have a contact default page, as you can see:

https://molla.arrowtheme.com/us/contact

we just need "/about-us", we will have the "about us" default page, as you can see:

https://molla.arrowtheme.com/co/about-us

And if you want to edit anything in our default pages, you can use the template path hints extension to find and edit code or you can edit directly in admin --> content --> blocks. But please note that we will don't support you If you have any more problems when you edit something. 

60. Search bar on header

If you want to use the search bar on top header instead of search icon on the right, a search bar in yellow highlighted area and remove the red crossed search icon on the right:


The theme has some header versions where the search is on the top, not on the right. 

You can go to admin MGS -> Theme Settings -> General then change the header version to see what header you like. You can refer this header:

https://themes.magesolution.com/claue/m2/pl

It is header version 8. 

61. Social sharing post function doesnt works

I have a problem on the blog, when I go to share on Facebook it does not publish the image on the social network

Answer: We understand what you mean but this is not theme bug, it depends on Share feature, this is a feature from third party. This is out of our support scope, thanks for understanding

62. How to create a custom css file

If you want to add more css code, the best way is you should create an other custom file and add your css code to it, I will guide 1) Create a file mycustom.css in app\design\frontend\Mgs\claue\web\css\ folder

2) Declare it in \app\design\frontend\Mgs\mgsblank\Magento_Theme\layout\default.xml as the way we declared other css file

3) You can add your css to mycustom.css file but you must deploy again to your change reflect to the frontend. Note to remove the content of var and pub/static/frontend/ folder before deploying

4) If you don't want to deploy again each add css to file, you can add your css to mycustom.css file in pub/ folder directly but note after edting it, you must copy the changes to mycsutom.css file in app/design/ folder

63. How to set up a full-width banner

Please refer to this document: 

https://www.magesolution.com/themes/claue/docs/m2/index.html#user-builder-section

When you create a new section for your banner, you can config it with full width in here: 

2964772116.png
9792750809.png

64. How to show 2 columns with right bar in category page.

If you want to select: 2 columns with right bar in category page like that: 

Solution: 

Please go to  Catalog->Categories 

65. How to set the label sale on all products

To set the label sale, please go to admin -> Catalog -> Product -> Edit product -> Set Advanced Pricing

2926285019.png
6586445315.png

Then, please go to admin -> MGS -> MGS Theme Settings -> Catalog (General Setting of Category Page and Catalog Search Page)

4397812866.png

Please note that: The sale label just works on the simple products, it doesn't work on the config products. 

Thank you. 

66. How to show logo for megamenu?

Please go MGS -> Mega Menu -> Configuration and set

Note: Please config very careful as it could be 2 logo shown up

You also can refer this document to get more: 

https://www.magesolution.com/themes/claue/docs/m2/index.html#configuration-megamenu


67. Video banner block

If you want to make a video banner as our demo:  https://claue.arrowtheme.com/de

You can refer our document to get it: 

https://themes.magesolution.com/claue/docs/v2/#video-banner-block

68. GDPR- Main features

You can read the GDPR module feature here:

https://www.magesolution.com/magento2-gdpr.html 

69. How to recover the default menu ID = 1?

You can't create a new menu? Maybe it's because you deleted the default one whose ID is 1

Step 1: go to your database -> Choose table mgs_megamenu_parent 

Step 2: change parent_id of your menu which you want to display to 1 


 Then clear cache and check your site again.

70. How to use Brand extension in Claue theme on the magento2

Please refer this video for more detai, thanks

71. How to change color of Search/Cart/User icons

If you want to change  the color of these icons:

Please follow:

.header-area .table-icon-menu .minicart-wrapper .action.showcart:before 
{     color: #your_color; }

.header-area .table-icon-menu .theme-header-icon .pe-7s-user:before 
{     color:  #your_color; }

.page-header .search-form .actions-search .action-search :before 
{     color: #your_color; }

Then please add them to the Custom Css:

72. Error: "No alive nodes found in your cluster. "

First, please make sure you enabled elasticsmile modules by reading this file "readme.txt"

https://drive.google.com/file/d/1FQDL6_ui40-DpWIr5_6sDwK10W912pQy/view?usp=sharing

Then, please refer this link to resolve this issue with your elasticsearch

https://stackoverflow.com/questions/42549586/elastic-search-give-an-error-no-alive-nodes-found-in-your-cluster

https://github.com/Smile-SA/elasticsuite/issues/1002

73. How to change header color

Please refer our document to get more: 

https://www.magesolution.com/themes/claue/docs/m2/index.html#st-color-header

74. How to show Yes/No attributes in product page

If you want to hide several attributes on frontend if their value is "No"

Please look at this solution: 

Indeed, If you don't want to show those attribute with "No" on frontend:

3231580679.png

You need to set it in here: 

3054646624.png

Then they will be hiden completely on frontend. 

And If you want to show them again, you need to change "No" to "Yes" in here: 

9388249252.png

However, If you want to set those attributes with: " Yes" --> display and " No" --> hide without setting "Visibile Sulle Pagine… ", I regret that you cannot do that because it's default of our theme. And you will need to custom it to show as your expectation. 


75. How to change mobile menu text color

If you want to change the menu color of text and background on mobile device: 

Please go to Store->Configuration->Custom style: 

76. Wishlist "Continue Shopping" link error

If when you wish list a product on the message on the top says "product added to wishlist. Press "here" to continue shopping.  


In this case, you can use this feature to know what file you need to edit: 

https://www.mageplaza.com/kb/how-to-enable-template-path-hints-magento-2.html

77. We are sorry, an error has occured while generating this content

If you are encountering the error beyond, seem like you were editing content directly in Admin -> Content -> Block

Infact, of course you can do that way but we never recommend it 

Please refer these articles 

https://arrowhitech.ticksy.com//article/16977/

https://arrowhitech.ticksy.com//article/17061/

https://arrowhitech.ticksy.com/article/12675/


78. How to create the " Our Brands" block on homepage

If you want to show " our brand" block as our demo: 


First of all, please go to admin --> MGS --> Shop By Brand --> Manage Brands 

Then create new brands that you need to show on homepage


Secondly, please use F-builder to create "our brands": 

Step 1: add new section

step 2: add new block -> Text content & Images ( Create Title "our brand" )

Step 3: add new block -> OWL Carousel Slider ( Create Slide)

79. How to add custom js?

First of all, please note that this is out of our support scope, so please be careful as we cannot help if there is anything happens

Now, you can add your custom code by this following file 

app/design/frontend/Mgs/claue/web/js/custom.js

Thank you 

80. Add custom class

if you want to add custom class, you can do it by using F-builder. 

You can refer this article: 

https://www.magesolution.com/themes/claue/docs/m2/index.html#active-builder

https://arrowhitech.ticksy.com/article/12553/

Or you want to have custom css, please inspect it (by f12) find the class calling it out, then go admin -> theme setting -> choose the proper stroreview -> custom style -> add css -> clear cache -> check again in your private browser mode 

81. How to change menu text color and add lable

How to change menu text color and add lable

example the demo site: 

SOLUTION: 

You need to create a sample menu item with id: 11. You can check and follow.

You can change the color of the menu by going to Admin -> MGS -> Theme Setting(choose store) -> Theme Color -> Header section

Please change Use Custom to Yes then scroll down to Menu section and setting.


82. Your configuration isn't applied onto front-end?

Please check your server in advance, perhaps it's because of server cache or something

Then please check again whether the configuration is applied for a specific store view?

83. "Best seller" on demo

I want to have a best-seller or top-trending section:

Answer: We dont have that function, but you can create a new product atrribute then name it “best-seller” or “top trending”

Please refer our documentation: http://www.magesolution.com/themes/organie/docs2/index.html#create-attribute

84. Js error when adding to cart.

ISSUE: 

When adding to cart, it doesn't add the products to the cart straight away. You have to go back to the home page.

Or: 

You're encountering this issue: 

Or: 

SOLUTION: 

Please add this patch to fix it: 

https://drive.google.com/file/d/1GBwEJ36Iejg8FLOgJ21zY85HP_8D1Pwi/view

85. How to change Icon Size

How to change the size of these 3 Icons or how to replace it?

5289116969.png


Solution: 

We offer you to use custom style. Font awesome is involved in Claue, you can change icons according to it's library. 

You can go: 

MGS -> Theme setting -> custom style

You need to choose the proper storeview, then clear cache and check it again in your private browser mode

For example: 

This is how custom style section looks like

8868112648.png

86. How to disable block?

So how can we disable certain blocks from displaying in the mobile view? 


Answer:

When you create a block by builder, you can add custom class to Custom Class field on builder, so if you want to hide it on mobile, let add this class: hidden-xs

Or 


Yes you can do that, you need only to use Front-end Builder, when you edit a block, you will see a field named "Custom Class", if you want to disable any block on mobile, you need only to fill: hidden-xs in this field

87. Google Map API don't show up on the Contact page

Problem: Google Map shows on the Store Locator page, but it won't show up on the Contact page. 

Because now Google doesn't allow you to use their map for free anymore, so there are quite a few functions that use the Google APIs that cannot be used as before. You will need to subscribe and pay to use that.

So please double check and make sure you subscribed. Then check it again.

88. How to fix If Blog by MGS has a spelling error

Please go to app\design\frontend\Mgs\claue\MGS_Blog\templates\sidebar.phtml and change the text below. 

Then please clear all cache and check your site again.

7497451752.png

89. How to create custom link for each cate

Here we have attached a video for you: 

https://drive.google.com/file/d/1NChomVdQL2v6lVkX2pVuHQWuudhO44ar/view?usp=sharing

In static content, you can add ul li (in html structure to build content)

This is just an example:

" l class="dropdown-mega-menu">

<li>
<ul class="dropdown-submenu-ct">
<li class="level1"><a href="{{store url="../en_rtl/blog"}}">Blog Grid</a></li>
<li class="level1"><a href="{{store url="../fr_rtl/blog"}}">Blog List</a></li>
<li class="level1"><a href="{{store url="../fr_rtl/blog"}}beauty">Blog Categories</a></li>
<li class="level1"><a href="{{store url="../fr_rtl/blog"}}tag/News">Blog With Tag</a></li>
<li class="level1 dropdown-submenu"><a href="{{store url="../fr_rtl/blog"}}blog13">Blog Detail<span class="toggle-menu"><span class="icon-toggle"></span></span></a> <span class="toggle-menu"><span class="icon-toggle"></span></span>
<ul class="dropdown-menu-ct">
<li class="level2"><a href="{{store url="../fr_rtl/blog"}}gucci-garden-opens-in-florence">Blog Detail Video</a></li>
<li class="level2"><a href="{{store url="../fr_rtl/blog"}}the-best-street-style-from-berlin-fashion-week-fall-2018">Blog Detail Image</a></li>
<li class="level2"><a href="{{store url="../fr_rtl/blog"}}all-of-the-highlights-from-pitti-uomo">Blog Detail Gallery</a></li>
<li class="level2"><a href="{{store url="../en_rtl/blog"}}how-bella-hadid-dresses-down-a-ladylike-coat">Blog Detail With Lookbook</a></li>
</ul>
</li>
</ul>
</li>
</ul>"

90. How to add new page link to the megamenu

This issue is often caused because you set the wrong url. 

You could check the url of that category first. Even, you have to use url rewrite for making the url change like you want to.

For example: 

We have a category with url https://test.2f.5uwebsite.com/at/pub/dadi-collection/wildlife.html

You could check in megamenu items, CUSTOM FRAMING is a static block menu. Look into it, you will see the url we have already made for an example. You could see my attachment as well.

91. How to add contact block to custom page?

Actually contact-us form is not a cms block or cms page, it's just magento'd module. You can find it by youdomain/contact-us

If you want to add contact us-form to your custom page, you can refer this article to do so 

https://www.tigren.com/contact-form-cms-page-magento-2/

92. Video banner slider

If you add Youtube embed url to show video on Home page. It appear on Pagebuilder but when you submit code then it does not appear on browser. 

So, you can follow this documentation:

https://www.magesolution.com/themes/claue/docs/m2/index.html#video-banner-slider

Then Video banner will work well.

93. Effect on product details page

Issue: I would like to disable zoom effect. Is it possible?


Answer: In our theme, we use 2 effects for gallery:

zoom

 popup

You can choose one to use. To be more specific, you simply cannot disable both of them, for example, once you choose to enable zoom effect, popup gallery will be disabled and vice versa. For setting up, you go:

admin -> MGS -> General setting -> product detail


94. How to remove delivery date from checkout

If you want to remove delivery date:

8505078780.png

You can config it in your admin site. 

Please go to admin --> MGS --> configuration --> One step check out --> display conffiguration 

Then you can set it to " No" to hide it as you want.

7426211937.png

95. Solution for the error “Invalid parameter given. A valid $fileId[tmp_name] is expected”

2252702783.png

Please refer to the below solution:

https://meetanshi.com/blog/solved-invalid-parameter-given-a-valid-fileidtmp_name-is-expected-in-magento-2-3-3/

It will help your to solve your issue about the error:  “Invalid parameter given. A valid $fileId[tmp_name] is expected”

96. How to show menu with Plus and Minus button on mobile.

If you want to show Plus and Minus button as our demo: https://claue2.arrowtheme.com/ru/

You will need to edit custom css, you can check it here:

97. How to change the theme color on your site

Please refer our document to change your theme color

http://themes.magesolution.com/unero/docs/m2/index.html#st-color-default

Also you can use custom style

https://www.magesolution.com/themes/claue/docs/m2/index.html#custom-style

Please note: For both functions, you need to choose the proper storeview in advance, then please clear all the cache (admin and server), 2-3 times. Afterward, you can check it again in your incognito browser mode

98. How does your purchase code work?

You should register the purchase code for your main domain firstly, then you can use as many sub-domain as you want. Please refer this article

https://arrowhitech.ticksy.com/article/15429/edit/

Please note: Main domain should be simple such as: abc.com

Then if you want to change your main domain, you have a chance to do so by referring this article

https://arrowhitech.ticksy.com/article/15366/edit/

99. Image not showing in product single page

In deed, If you want to show images in the single product pages, you must have 2 or more images. 

You can refer this example: 

https://stallioni.in/B363/bird-free-bird-repellent-gel-birds-see-flames-15-dishes-15-pieces-of-3m-adhesive-tape-per-box.html

100. The Builder doesn't apply the changes to the frontend!

If you get this situation:

- Please make sure you didn't edit directly the CMS Page in admin while using the frontend builder

- Please make sure you clicked "Confirm" button to save after changing any on the frontend by the builder

- The Builder uses Magento Cache, so please disable "FPC" item of Magento Cache whilte using the frontend builder then you can enable it again after your site is really live

save image

101. Import/Export is not showing in backend

please do these following steps of my instruction

1 - You need to access into your database

2 - Choose core_config_datta to edit

3 - Please look these picture, you need to choose like I do

6400716129.png

In the value field, you fill with "advanced" then press enter

Change every value from "1" -> "0"

4 - Clear all the cache (page cache and server cache)

102. Bottom navigation feature on mobile is not showing

You can config in admin : MGS -> ThemeSetting -> General -> Enable Navigation mobile


103. Change content on frontend by editing directly in file

I want to change a few contents but not working in front end

Answer: if you want to know what template file you need to edit, let use this feature

https://docs.magento.com/user-guide/system/template-path-hints.html

104. How to create subcategory with 2 columns layout

Please follow: 



105. How to make images not to be so blur

Issue: Images are ok when going into product, but in this boxes in homepage or category page they are some kind of bad quality

Solution: 

You can customize the image size in the admin to make the image display better, if the uploaded image is smaller than the displayed image, the image will be blurry.

MGS->ThemeSettings

106. how to translate some text into multiple language?

Our theme can work on multiple language and normally you have 3 ways to translate things in magento site (Note that: We dont guarantee themes to be compatible with mageplaza pakage)

1.  Translate inline (magento default function), you can refer the instruction here: 

https://docs.magento.com/user-guide/system/translate-inline.html

2. Or you can use the mageplaza package, please refer and follow the instruction here: 

https://www.mageplaza.com/magento-2-extensions/language-packs.html

Even that, you can't translate everything in your site, for example the article or the product description. 

3. You can refer this document to change string manually

https://devdocs.magento.com/guides/v2.4/frontend-dev-guide/translations/translate_practice.html


107. Creating page content by using CMS page in admin and F-builder at the same time

You can use cms page to edit the homepage, no problem but you can't use cms page and builder to edit together

- When you edit by builder, then you need to click "Confirm" on the left corner to save edited things to cms page, that mean cms page will be updated whenever you click "Confirm" and the changes what you did in cms page directly will be lost. if you don't click "Confirm", you  can't see the content that you edited by builder after you disable the builder, so it is required to click "Confirm" when you want to save edited things by builder. 

- If you directly edit anything in cms page, you also can't see them when you edit the builder. So if you want to use Front-end Builder, please don't edit directly in cms page.

108. How to create vertical menu

Go to admin -> MGS -> Manage Menu -> Click Add Menu button

5029964461.png

Then you need input menu information

8668368878.png

Click Save button to save this menu.

Step 3: Create menu item

You can go to Admin -> MGS -> Megamenu -> Manage Megamenu Items -> Click Add Item button

6855944029.png

Then input all information

1798765071.png

Custom Setting

7850985399.png

Step 4: Show menu on front-end

Go to admin -> Content -> Blocks -> Create Block "Menu Vertical Header 1" and paste this code to content of block

4842568702.png
1094887175.png

I've created "Test Menu Item" in your site for example

109. How to enable the GDPR Cookie

You run command to enable the GDPR extension but it doesn't still show on your site? Don't worry because you have to enable Cookie Restriction Mode of Magento2, please go to STORES -> Configuration -> Web [ General ] -> Default Cookie Settings and enable "Cookie Restriction Mode", take a look:


110. How to use Lookbook extension in Claue theme on the magento2

Please refer this video for more detail, thanks

111. Incorrect quantity available (only 0 left) shown on product detail page

We have researched and found that this is a problem of magento 2.4.2, you can refer: 

 https://magento.stackexchange.com/questions/341119/product-quantity-more-than-10-it-shows-only-0-left-on-product-page.

We have now configured the Only X left Threshold field to 1000 to display the correct number of products remaining. 

1468400035.png

112. Menu is not showing on the frontend

Notice Important: Don't delete Menu with ID is 1, it is this menu:

save image

1) Please make sure you created the menu item in admin, please go to admin MGS -> Manage Megamenu Item and Menu is "Main Menu"

save image

2) If you created the menu item as above but the menu item is still not showing, try Flush Menu Cache and Refresh Magento Cache, go admin MGS -> Manage Megamenu Item:

save image

3) If you are using Claue theme and want to use the header with logo center in menu, refer this document:

http://www.magesolution.com/themes/claue/docs/m2/index.html#add-logo

Also note: if you edit menu item/create menu but it doesn't reflect on the frontend, you only need Flush Menu Cache!

4) You want to add New label on parent menu item like this:

save image

you only need to add the "Special Html" for menu item:

save image

5) You want to add the label in subcategory, like

You only need to go to CATALOG -> Category, edit category then click "MGS Megamenu" and add:

save image


113. How to use Megamenu extension in Claue theme on the magento2

Please refer this video for more detail, thanks

114. How to disable some certain blocks on mobile/tablet view?

We are suggesting you 2 solution

1 - When you create a block by builder, you can add custom class to Custom Class field on builder, so if you want to hide it on mobile, let add this class: hidden-xs hidden-sm

2- You can use custom style, please use this syntax

@media(max-width: 1199px){

.call-out-the-specific-classes{

display: none;

}} 

115. How to add a CMS block in Home Page when Home Page is managed by front-end builder?

Please copy this content:  <div>widget type="Magento\Cms\Block\Widget\Block" template="widget/static_block/default.phtml" block_id="optimize_image_instagram"</div> 

and replace the "block id" to "identify" of cms block that needs to call 


116. Error message when Add to Cart: "We can't add this item to your shopping cart right now"

Please refer to this link, it might help you to solve the issue: 

https://community.magento.com/t5/Magento-2-x-Technical-Issues/Error-when-quot-Add-to-Cart-quot-Error-message-quot-We-can-t-add/td-p/49961

117. Notice color does not display in the category selection

Errror: The notice color does not display in the category selection:

https://www.loom.com/share/2e8c3f0000bd44d9b258236f78215187

Solution: 

Please select color value. 

3573644895.png

4294901418.png

118. How to upgrade theme

To upgrade theme, please follow step by step below:

Step1

Go to MGS -> Theme Settings then look on the left menu to specify theme version you are using

save image

If you don't see the version as above, please find theme package that you used to install theme, you will see the theme version that following theme name, like this:

Step2) Then specific the theme version, you must open "Patches" folder and apply all of the patches that it's version is higher, for example you are are using theme version 1.4.5 and want to apply to newest version ( 1.5.0 ) so you must apply all of patches from 1.4.6 -> 1.5.0 and of course you need to read readme.txt in each patch before updating.

Note: don't care about these patches https://prnt.sc/u0h9kv when you update theme

119. Updating the content header for different store views

With the header block: 

Please go to CONTENT -> Blocks then find a static block with identifier: header_1_top_middle_block then you will need to create different static blocks for different store views but the same identifier. 

120. The price slider filter doesn't read all products

In fact that the price slider shows only the min and max of the showing products, not all product in a category. 

But, we can only suggestion that if possible, please use normal filter, I mean without slider. 

You can go to admin STORES -> Configuartion -> Ajax Layernavigation [ MGS ] 

and then disable the price slider. 

121. Error message when Add to Cart: "We can't add this item to your shopping cart right now"

Please refer to this link, it might help you to solve the issue: 

https://community.magento.com/t5/Magento-2-x-Technical-Issues/Error-when-quot-Add-to-Cart-quot-Error-message-quot-We-can-t-add/td-p/49961

122. Change some default text of theme

You want to change some default text that cannot be changed by F-builder or admin -> content -> blocks

I have a suggestion for you to use template path hint extension to find exactly the place to edit that

https://docs.magento.com/user-guide/system/template-path-hints.html

After saving your change, you should clear all cache (admin and server) to see it

123. How to Create New Admin User in Magento 2

If your admin site is not working, you can create new admin via command line

You can refer this article to get more ( via admin panel and command line): 

https://magefan.com/blog/create-new-admin-user-in-magento-2

124. How to show language with it's flags.

I got your full meaning. I have this article, you can refer it to show Language with It's flags as you want: 

https://www.simicart.com/blog/magento-2-multiple-stores-domains/

However, you need to note one important thing: when you create store, you need to fill the correct code of store that you made before, then the image will be displayed well. 

Look at it: 


125. How to change the logo size on mobile view.

If English store view shows different logo size than Arabic store view like that: 

And: 


Solution: 

Please add this code to custom style:

@media(max-width: 767px){ .logo img 

{max-width: 100%;height: auto; }

}

Please note: that changing the value of max-width and height. You need to convert 100% and auto to the number of px you want.

OR: 

you can refer this video to get how to fix this issue: 

https://www.loom.com/share/0921805185a847769e27ba41d9225152




126. How to create Megamenu with categories, image and static content

Please refer this video:

127. The logo is not showing

Please go to your admin settings, then check the the width height or width for the image.

May be the reason the logo is not showing is caused by you did not set the width /height for the image. So please check it carefully 

Then check your site again to see the changes 

128. How to improve the site's speed

Indeed, we do provide optimization service, but it's never an easy task. Actually, to make things to be easier, these are already two extensions that we can recommend you use to improve the site performance. 

https://pagespeed.web.dev/?utm_source=psi&utm_medium=redirect&hl=vi

https://amasty.com/google-page-speed-optimizer-for-magento-2.html

After using these extensions, in some point of views, you will find that your site performance score is raised. If it still doesn't meet your expectation, you can contact to us to get our best service. And of course you will need to pay extra fee for this optimization services, we will discuss then. 


129. No Pagination

If you install the template and want to show pagination:


 Yes, you can config it in this section:

 

130. How to add google font and custom font

Please refer the following video:

131. Megameu spreads out and looks weird

The website header is currently appear not centred. Please see screenshot attached for example



 I will explain a little bit, because you've added to many categories into your megamenu, now, you menu looks a little awkward, all we need to do now is to make some css adjustment. We can't help that because in the future, if you add or change something, style would be changed as well. So, you need to do it on your own

132. Sale price

9870165845.png

133. There was no Home CMS page configured or found.

After clicking "Install Theme" and "Import" the homepage in the admin, you see this notification on the homepage, please go to admin Store -> Configuration -> Web [ General ] then expand "Default Homepage" section and assign a homepage then try to import homepage again, refresh cache. The problem will be resolved

134. How to edit the page using Front-end Builder

To edit the page using Front-end Builer, please note that you use Front-end Builder on the frontend, not in admin and follow steps: 

1. First of all, please refer this article to enable the Front-end Builder. 

https://arrowhitech.ticksy.com/article/12553/

2. Secondly, please refer this article to know how to use it: 

https://www.magesolution.com/themes/claue/docs/m2/index.html


135. Sale popup

Indeed, you can set up config sale popup in your admin. However it's only working well on Claue version 1, as you can see: 

2335235113.png

And for Claue version 2, we regret that our devs team decided to remove it from Claue 2 for a few other functional reasons before launching our products. Sorry for this inconvenience. 

136. Unable to choose sub-categories to be shown up in megamenu - Claue 2

I was able to choose which sub-cates to be shown in megamenu 


But now, I dont that ability anymore

Answer: I will explain a little bit, what you reported is one of the differences between Claue 1 and 2. In Claue 1, indeed you were able to choose which sub-cates to show up, but in Claue 2, our managers dont allow that functionality any more. I'm sorry if you feel inconvenient

137. The filter doesn't read all products

Problem:  the price slider filter counts only the visible products on the page or the filter doesn't read all products

Solution: 

In fact that, the price slider shows only the min and max of the showing products, not all product in a category.

But for example, If you have 2000 products and you need to show only 20 products per page. We regret that now we have not had a solution for this, it is in library. 

However, we can only suggestion that if possible, please use normal filter, we mean without slider. 

You can go to admin STORES -> Configuartion -> Ajax Layernavigation [ MGS ] then disable the price slider. 


138. Cannot close menu in mobile view.

ISSUE: 

In mobile view, if you open the menu, you can't close it, you are forced to click on a link in the menu.

SOLUTION: 

You can add: 

It will help you to solve this issue.

139. Don't want to show "filter by" text in the layered navigation

If you don't want to show "filter by" text in the layered navigation, you can follow steps to do as you want:

Please go to admin STORES -> Configuration -> Ajax Layared Navigation [ MAGESOLUTION ] then remove filter by in "Filter by" field, just keep %1 

Then save config and clear magento cache. 

140. Google HTML structure

Issue:  Structured Data is not working

Indeed, it relates with the Google HTML structure. Our devs team also checked it carefully on the default of Magento 2, but I regret that currently, It does not support Google HTML structure entirely. 

And you will have to use the third-party extension If you want to get it fully.

So sorry for this inconvenience. 

Thank you.

141. You want to remove a section in footer?

I want to explain a little: You disabled, for example, the Instagram footer section however these sections is divided based on grid of boostrap. So if you want to remove white space, you need add custom css.  

I will give you a sample css code

 @media(min-width: 992px){ .footer2 .middle-footer .container .row div:last-child

{ width: 0 !important; }

.footer2 .middle-footer .container .row div

{ width: 25% !important; }

}

142. Remove the menu item and directly show the categories in the menu

Problem: 

How to remove the menu item and directly show the categories in the menu?

For example, If you would like to see "products" removed and directly show the categories "zonnebrillen" till "maskers" in the menu:

Solution: 

Instead of creating 1 item and selecting all categories, you need to create each category corresponding to a megamenu item. 




143. Product videos not working

When Product video is not working on details page, please check your steps carefully, because you need to input embed youtube link, not youtube url.

2601227195.png

144. Plugin class Smile/ElasticsuiteCore/Plugin/Deprecation/ClientPlugin doesn't exist

In magento 2.4. elasticsearch is required, and it will support for multi selection. We researched and found that you should use smile elasticsearch modules and using smile instead is very essential.

First, please make sure you enabled elasticsmile modules by reading this file "readme.txt"

https://drive.google.com/file/d/1FQDL6_ui40-DpWIr5_6sDwK10W912pQy/view?usp=sharing

Please follow the exact instructions in the readme file

145. Pictures are not shown on Shop By Brand

If you're encountering this issue: 


First of all, you need to re-check whether you uploaded pics or not. 

Please go to admin -> MGS -> Manage Brands -> Edit brand -> Upload pics

7831848391.png

146. Jquery warnings

Jquery warnings:

These warnings might make you think they slow down your site speed, but it's not actually the truth

Those warnings are light warnings and I regret about this little annoying point, but it isn't a theme bug, so it's out of our support. And when you want to handle it, which also cannot improve significantly the speed of the site. Even if you want to use our optimization service to remove these warnings, it is not easy to complete for you. 

147. The Shop by Brand does not work

First of all, you go etc/di.xml then search for "LayerPlugin", add */ /* to this plugin (to remove but still keep the code) so Magento wont read it.

Then run compile command again, then c:c 


148. Home page shows invalid block item

Error: 

Solution: 

Please note to do not use both cms page and frontend builder. You only can use one.

If you want to edit cms page and you already used frontend builder before, keep using it. Editing with frontend builder, and everything will be fine.

Besides, please read this article for more information.

https://arrowhitech.ticksy.com/article/12553/


149. Discount Program

We offer a discount for returning customers .Therefore, pick one of the offers listed below and follow the instructions to get the discount applied. 

Please refer this link: 

https://arrowtheme.com/discount-program/

150. How to use StoreLocator extension in Claue theme on the magento2

Please refer this video for more detail, thanks

151. Blank page when accessing to AM Revolution slider or some extensions in the admin panel ( Magento1 )

This issue occur when you have not applied the patches, please follow the below instruction

- If you use magento 1.9.1.x, so please apply the content of patch1.9.1.x to magento root on your server

- If you use magento 1.9.2.x, so please apply the content of patch1.9.1.x and 1.9.2.x to magento root on your server ( 1.9.1.x -> 1.9.2.x )

- If you use magento 1.9.3.x, so please apply the content of patch1.9.1.x, 1.9.2.x and 1.9.3.x to magento root on your server ( 1.9.1.x -> 1.9.2.x -> 1.9.3.x ).

Also you should disable cache and compilation while using the frontend builder.

152. How to change the page title's background in Claue theme

To change the title's background above, please go to admin MGS -> General Setting then expand "Breadcrumbs and Page Title" section, here you can change this background

153. Special request?

Now, we know that perhaps you're facing some obstacles while using our themes, such as your site is too slow after installation or you have some ideals in your design that our configuration can't meet your request. Please understand that they're all out of our support scope, but we, Magento team do provide customization service, please create a new ticket if anything needed, our support agents will discuss with you for more details

154. Mobile menu don't show items

This error is often caused because you are using menu type: Static content. However you copy html of Catalog content, therefore it include some classes which related to js function.

If you are in this case, we think you should use: Catalog content, then assign categories of each menu item

For example, you create a item Women:


On tab Category, you assign subcategory for Women


155. How to Configure Color Swatches

If you want  let this color selection show here under listed in magento 2:

Please refer this document:

https://www.mageplaza.com/kb/how-to-configure-swatches-in-magento-2.html

It will help you resolve this issue as you want: 

156. Category in megamenu not showing

Question: We just tried to create new category today but its not showing.


Answer: In megamenu you need to create a menu item when you want to call a category in the menu header.

You can follow my steps according to docs: https://www.magesolution.com/themes/claue/docs/m1/index.html#config-megamenu

157. Active theme and use subdomain

After install theme, please log in admin panel through your admin account, the go to Backend > STORES > [Settings] Configuration > [MAGESOLUTION] Activate Theme and insert the “Purchase Code”.

Click here to know how to get Purchase Code. Note that, with “Regular License”, one Purchase Code is used for only 1 domain.

158. Cannot find top gallery slider configuration in Claue 2

In Claue 1, you used to have a configuration option to change product detail template in Admin -> MGS -> Theme setting -> Product detail

In Claue 2 we made a new section for you to config gallery in product detail page, that why you cannot find the option in Admin -> MGS -> Theme setting -> Product detail

Please go Admin -> MGS -> Extra gallery to configure your product detail gallery layout


159. We are sorry, an error has occured while generating this content

If you are encountering the error beyond, seem like you were editing content directly in Admin -> Content -> Block

Infact, of course you can do that way but we never recommend it 

Please refer these articles 

https://arrowhitech.ticksy.com//article/16977/

https://arrowhitech.ticksy.com//article/17061/

https://arrowhitech.ticksy.com/article/12675/


160. How to edit the " Size Guide" in product detail page.

Step 1: Please got to this block: 

Step 2: Edit text, then please save it: 

Step 3: Please clear cache and it's done. 

161. Title and breadcrumb error

If you are in this case: when choosing header11 and disable sticky header the title and breadcrumb disappears on categories, products, other pages.

You can edit Css in Admin->MGS->Theme Setting->Custom Style to solve this issue.

162. Error: the filter displays white page with the word filter

Issue: If you have problem as in this below snapshot: the filter displays white page with the word filter

Solution:

Please check whether you are using Lof_RequestForQuote extension or not.  

If you are using this extension and the category page is using the files from this exetnsion, it is why, it looks very different than our demo site. 

163. On the category page, the filters are scrolling with the page

In this case if you want the filters don't scroll with the page, you need to customize because in fact that it's our design. 

I regret that this is out of support scope. However, If you want, you will need to pay a fee to make it because we don't make it free. 

If you agree, please let us know and we will sent a mail to you about this fee.

164. Product Images Coming Blurred

 If you uploaded image with high quality and properly but the product images are coming blurred. 

Solution: 

You need to change the value here to be higher.

9927106477.png

It will help to solve this issue.

165. How to get bottom navigation for Claue 1

To get the Mobile navigation for Claue 1, you can replace this file: 

system.xml.zip

app/code/MGS/ClaueTheme/etc/adminhtml/system.xml

Please run deploy, then don't forget to clear cache. 


166. How to setup the share this

To setting the share this on your site, please make the following steps:

1) Go to admin MGS -> General Setting, expand "Share This" tab, here you can enable/disable the share this, specify what page the share this will display

2) Access this link: https://platform.sharethis.com, enter an email address and password ( notice: you can use any email and password, not need correctly ) then watch the video below:

167. How to change hompage properly

Example - error: you want home classic but home food show up. 

Solution: 

You need only to go to admin STORES -> All Stores then edit STORE and change default store view to "fr" instead of cl

After that, your homepage will show properly. 

168. Extended support but I cannot reply to tickets

Sorry for the inconvenience but it's an annoying point of ticksy platform. Indeed you extended support and now you are able to create a new ticket but for the old ones, they still record you as "support expired". So please create a new ticket for each you still need us to follow on 

169. How to enable the frontend builder

Please note: after creating a frontend builder account but it doesn't work, please disable "Page Cache" in System -> Cache Management : https://prnt.sc/sf5k6a

170. "How to uninstall theme" details explaination

We have recorded that there have been some clients who were not experts at magento struggled when trying to uninstall theme following this article https://arrowhitech.ticksy.com/article/15889/

Normally we are not allowed to help any further at this point but we will explain a little bit 

1 - Remove theme files: In your project source code, everywhere contains folder named "Mgs", please delete them all

2 - Edit "theme" table and remove the theme

When you installed theme, you already created tables automatically, they were named with prefix "mgs_", please delete them all as well

3 - In "eav_attribute" table, which is magento default table, please search for "source_model" then delete every elements with "mgs" like in the attachment

Deploy means  "deploy command: which is php bin/magento setup:static-content:deploy

171. The 'Tooltip' text is crashing into the text boxes of check out page

There is an styling issue with the checkout. The 'Tooltip' text is crashing into the text boxes. Can this be removed?

It's our how Claue designed, it's not a bug


If you want to achieve "remove tooltip", I recommend you to use custom css. We cannot make it for free for you

172. "Go to card" button is out of place in mobile

Issue: "Go to card" button not align and not the same size as "proceed to checkout".

Solution: 

Please edited: 

173. How to use Portfolio extension in Claue theme on the magento2

Please refer this video for more detail, thanks

174. Website loads slowly?

The speed of a site depends on so many factors ( your server, the size of the image you use, minify js, css, merge css, js,..... ), now, it take a lot of time to waiting for the response from your server. So please check and optimize your site, checking speed of a site is beyond our support. 

But there are still some options for you to refer

https://www.mageplaza.com/kb/how-to-enable-merge-css-javascript-magento-2.html

Or

Thanks for your understanding

175. Can't change Products Hover Effect

If you are in this case: 

Trying to change MGS -> General Settings -> Catalog -> Products Hover Effect. There are three options to choose from. But no matter which effect you choose, the effect does not change on the category page and remains the same.

Solution: 

Now there are not other affects for the product, we planed to do the different effects on product but now we have not used it. Sorry for this option, it will not affect to the effects. 

176. How to disappear (360 Degree Thumbnail-no_selection) and(3D Thumbnail--no_selection)

If you want to disappear (360 Degree Thumbnail-no_selection) and(3D Thumbnail--no_selection) , you can set it to show it or not by config in admin:

1666167298.jpg

It will help you to resolved this issue as you want. 

177. Homepage content

For the homepage content, you should use builder to build for a store view.

Then use this article to know how to apply other store views: 

https://arrowhitech.ticksy.com/article/12675/

178. Heading lines for each section on homepage

The headings on your pre-built blocks have black lines on either side of them.

We are trying to achieve the same effect on the heading "we sell" that we have created manually.


Answer: 

To achieve the same effect, you need use this structure: <div class="content-heading"> <h3 class="title">WE SELL</h3> </div>

instead of <h3>WE SELL</h3>

179. How to use Front-end builder with multiple store view ( website )

Now you complete a homepage on store view A, when you edit then click "Confirm" on the homepage, the content of the homepage will be saved to cms page, you can find it in the admin

1) Case 1: you have another store view B and you want to use the same cms page on store view B, you only need to go to admin MGS -> General Settings, select store view A  then EXPORT the homepage then go to admin MGS -> Theme Setting, select store view B then IMPORT the homepage you just EXPORTED. So store view B will use the same cms page, so you only need to enable builder on the store view A, edit , add or anything then click "Confirm" then the homepage on store view B also will change because they used the same CMS page

2) Case 2: if store view B, you want different something with store view A, you also use IMPORT and EXPORT but before IMPORT to store view B, you must create another cms page first and assign it to store view B in STORES -> Configuration -> Web [GENERAL] then go to admin MGS -> Theme Setting, select store view B then IMPORT the homepage you just EXPORTED. In this case because you created another cms page for store view B, so you can enable the builder on store view B then edit it and your changes will only affect to store view B.

I think that my instruction will help you

180. How to remove the sidebar

It is layout 2 columns-left, you just need change layout to 1 column. 

There are 2 ways to do that


181. Pro tabs option are not working

If the pro tabs is show as accordion all the time like that: 

You can fixed it by following the path: Store->Configuration


182. How to setup Map in Contact Page

1) Get google API key, login to google then go this link: https://console.cloud.google.com/apis/credentials then create a project if it was not created yet!

2) Then create a new api key, take a look:

3) Then clicking on the API key, just created

it will take you to this page

here you will authenticate your contact page: ( your_domain/contact and your_domain/contact/ )

then you save, maybe it will take up to 5 minutes for setting to take effect, please patience

4) Then copy the Google API key and paste to setting in your magento theme, go to MGS -> General Setting -> "Google Map on Contact Page", look:

save imagethen Save Config, refresh Cache, wait about 5 minutes and check again

183. Update theme from Claue 1 to Claue 2

Updating theme from Claue 1 to Claue 2.0 directly is impossible.  

You need to rebuild again your site as we already explained "Claue 2 is the second advanced version of the Claue Magento theme that was built completely different from its previous one. Thus, if you are using Claue version 1 and want to update to Claue version 2, you are only able to rebuild a new website, please don't update directly from Claue 1."

Please read our documentation here https://themes.magesolution.com/claue/docs/v2/

We also do provide transfering service if you're interested, but we can only keep your product, the design will be lost.

184. How to display Instagram block on homepage

To change image display on instagram block on homepage, you need go to admin -> Content -> Block -> Edit block Optimize Image Instagram -> Then change image here

Please note that each pair of divs is an image. Indeed, In claue version 2, when you change a photo in instagram, the photo will not be automatically updated to the instagram block, you have to add it yourself. I'm so sorry for any inconvenience. 

185. The problem after installing

If you encounter a problem like this one


Or 

Installing data... PHP Fatal error:  Declaration of MGS\Mpanel\Helper\Swatches\Data::getProductMediaGallery(Magento\Catalog\Model\Product $product) must be compatible with Magento\Swatches\Helper\Data::getProductMediaGallery(Magento\Catalog\Model\Product $product): array in /home/cloudpanel/htdocs/www.abacionline.com/app/code/MGS/Mpanel/Helper/Swatches/Data.php on line 148 {"messages":{"error":[{"code":500,"message":"Fatal Error: 'Declaration of MGS\\Mpanel\\Helper\\Swatches\\Data::getProductMediaGallery(Magento\\Catalog\\Model\\Product $product) must be compatible with Magento\\Swatches\\Helper\\Data::getProductMediaGallery(Magento\\Catalog\\Model\\Product $product): array' in '\/home\/cloudpanel\/htdocs\/www.abacionline.com\/app\/code

This problem occurs once you didn't apply a patch for Magento version you are using, please refer our document to apply the patch for Magento version you are using, the problem will be resolved


https://www.magesolution.com/themes/claue/docs/m2/index.html#install-theme

Please note: You also need to read the file "readme.txt" in the patch as well

186. How to use custom style fucntion?

Thank you for your interest in our themes. 

Now, if you want to some small styles that configuration can't meet your request, you can use custom style function. 

First, please read this document: 
https://www.magesolution.com/themes/claue/docs/m2/index.html#custom-style  

Note that you need to choose the proper storeview in advacne (Eg: Default storeview), then please clear cache and check again in your private browser mode

If you dont see your changes, please try clearing all cache (both admin and server) 2-3 times. You can refer this article for more details https://arrowhitech.ticksy.com//article/17064/

187. How can i create different layout for seperated category pages?

Answer: GO To admin -> Manage Category and select particular category that you want different design:

188. How to deploy

1) Before deploying, please remove the content of var/, generated/ and pub/static/frontend/Mgs/ folder

2) Connect to your server by SSH account, navigate to magento root then run:

php bin/magento setup:static-content:deploy -f

189. How to use Promo Banner extension in Claue theme on the magento2

Please refer this video for more detail, thanks

190. Error

If you're encountering this error: 

Please run setup:di:compile to fix it. 

191. How to use "Use Category Image (Only current category)"

When you chosse "no" for option "Use Category Image (Only current category)" , all background pagetitle will just have a common background.

But when you "yes" for option "Use Category Image (Only current category)", background pagetitle will get background of each cate. 

192. How to set up Landing cate page? How does it work?

I'm giving you an example to have a better understanding 

1. You need choose a category and set it Is Landing


2. Create sub categories and upload category thumbnail image of subcategory



and set thumbnail




3. Result: When you go to category link, you will see it's subcategory


193. How to create your own new header

Please follow the following steps:

Step1:

Layout of full header has 3 main blocks: top-header-content, middle-header-content, bottom-header-content. But you can also use 1 or 2 blocks for new your header

This is layout of full header:

.- If any blocks you do not use can be removed.


- In main blocks, if you want the header full width, you use class="container-fluid". If not want the header full width, you use class="container". Then you add your template to container.

Step 2:
- Add new thumb of new header to the folder "pub\media\mgs\claue\headers". NOTE: name of thumb is "header_11.png"

194. Notice color does not display in the category selection

Errror: The notice color does not display in the category selection:

https://www.loom.com/share/2e8c3f0000bd44d9b258236f78215187

Solution: 

Please select color value. 

3573644895.png

4294901418.png

195. How to edit Footer Categories

To edit Footer Categories , please follow these steps: 

1. Please enable the frontend builder. 

2. Then you need to refresh magento cache in admin after activating the builder

https://prnt.sc/your45

196. Products load without photos when picking filter for any brand

Please run command again : 

rm -rf pub/static/frontend/*

rm -rf var/*

php bin/magento setup:static-content:deploy -f

from magento root 

then please note to clear all cache and check this issue again 

197. Compile errors while installing

I've bought and installed the Magento theme, but unfortunately I'm facing issues during static-content compilation.

Answer:

Usually, Your problem occurs in 2 case:

1, You hadnt applied the compatible patch to your magento version or you had but you didnt read the file "readme.txt" in the patch

2. Using "ctrl + C" and "ctrcl + V" to transfer files may cause missing some needed files

I suggest you to use terminal instead:

This is just an example command:

cp -rf /Users/hieumai/Downloads/claue_v1.9.2/Themes/Magento\ 2.1+/lib /Applications/MAMP/htdocs/magento2-2.3.5-p2

198. Do not appear the products in the categories

Our theme uses Front-end Builder to add/edit/remove the homepage content, so don't edit directly in admin panel, it will not work and don't show products properly.

Please disable Page Cache item in SYSTEM -> Cache Management then edit the homepage by builder, use it to know what block are you using and make sure your products are fit with the block setting. 

199. Don't edit the code in CMS page

Our theme uses Front-end Builder to build the homepage, so we dont recommend you to edit directly the code in CMS page as you have to be very be careful, let use Front-end Builder to edit it. If you've already done the your edit in admin -> content, we cannot support it further

You can refer this article to do as you want:

https://arrowhitech.ticksy.com/article/12553/

200. How to create a configurable product

Please refer this link to create a configurable product as your expectation:

https://docs.magento.com/user-guide/catalog/product-create-configurable.html

201. There is no products shown in the category

Sometimes, this issue is caused by setting category Is landing. First of all, you should re-check  to see that you set category Is landing or not. However this category didn't has subcategories. That is the reason your category is blank. 

You need to change option Is Landing to No and then products are displayed well

If you want to use category landing, please follow our document:
https://www.magesolution.com/themes/claue/docs/m2/index.html#setting-landing-category

202. Add the size charts in admin

If you want to follow our standard size chart, please fix it here:

203. Catalogue page layout stuck

If your catalogue page layout seems to be stuck, and you cannot get the per row or image ratio to change.

So, please set it in the category: