The website header is currently appear not centred. Please see screenshot attached for example
I will explain a little bit, because you've added to many categories into your megamenu, now, you menu looks a little awkward, all we need to do now is to make some css adjustment. We can't help that because in the future, if you add or change something, style would be changed as well. So, you need to do it on your own
Issue: I would like to disable zoom effect. Is it possible?
Answer: In our theme, we use 2 effects for gallery:
zoom
popup
You can choose one to use. To be more specific, you simply cannot disable both of them, for example, once you choose to enable zoom effect, popup gallery will be disabled and vice versa. For setting up, you go:
admin -> MGS -> General setting -> product detail
Yes you can disable ElasticSuite but after disabling this one, the filter will be unable to filter with multiple selection!
I have a problem on the blog, when I go to share on Facebook it does not publish the image on the social network
Answer: We understand what you mean but this is not theme bug, it depends on Share feature, this is a feature from third party. This is out of our support scope, thanks for understanding
You run command to enable the GDPR extension but it doesn't still show on your site? Don't worry because you have to enable Cookie Restriction Mode of Magento2, please go to STORES -> Configuration -> Web [ General ] -> Default Cookie Settings and enable "Cookie Restriction Mode", take a look:
Actually contact-us form is not a cms block or cms page, it's just magento'd module. You can find it by youdomain/contact-us
If you want to add contact us-form to your custom page, you can refer this article to do so
To change the logo, please follow 3 steps:
Please refer this file for the details:
https://www.mageplaza.com/kb/how-upload-logo-magento-2.html
As you can see in this example:
It's caused by the size 8.5 is out of stock in width, so the red line appeared to distinguish products out of stock and in stock
But If you want to remove it, you can go to this link:
Then, remove background ( highlighted in red) as you can see in our snapshot to disappear the red line as you want:
And you still can reback If it's necessary with you in the future. However, we think it will be better If you show the red line to have a clear distinction.
To setting the share this on your site, please make the following steps:
1) Go to admin MGS -> General Setting, expand "Share This" tab, here you can enable/disable the share this, specify what page the share this will display
2) Access this link: https://platform.sharethis.com, enter an email address and password ( notice: you can use any email and password, not need correctly ) then watch the video below:
Now you complete a homepage on store view A, when you edit then click "Confirm" on the homepage, the content of the homepage will be saved to cms page, you can find it in the admin
1) Case 1: you have another store view B and you want to use the same cms page on store view B, you only need to go to admin MGS -> General Settings, select store view A then EXPORT the homepage then go to admin MGS -> Theme Setting, select store view B then IMPORT the homepage you just EXPORTED. So store view B will use the same cms page, so you only need to enable builder on the store view A, edit , add or anything then click "Confirm" then the homepage on store view B also will change because they used the same CMS page
2) Case 2: if store view B, you want different something with store view A, you also use IMPORT and EXPORT but before IMPORT to store view B, you must create another cms page first and assign it to store view B in STORES -> Configuration -> Web [GENERAL] then go to admin MGS -> Theme Setting, select store view B then IMPORT the homepage you just EXPORTED. In this case because you created another cms page for store view B, so you can enable the builder on store view B then edit it and your changes will only affect to store view B.
I think that my instruction will help you
Please check your server in advance, perhaps it's because of server cache or something
Then please check again whether the configuration is applied for a specific store view?
Please note: You need to make sure that you chose the proper storeview (Eg: Default storeview). Then you need to clear cache and check it again in your private browser mode
Please check: Whether pub/media/mgs/css/custom_config.css is writable or not
I'm giving you an example to have a better understanding
1. You need choose a category and set it Is Landing
2. Create sub categories and upload category thumbnail image of subcategory
and set thumbnail
3. Result: When you go to category link, you will see it's subcategory
Via F-builder you are just able to choose footer version
If you want to edit it in details, you need to do it yourself in admin -> content -> block
Please very be careful because if there is anything happens, we cannot support it
If you want us to make a footer for you, you need to pay extra for it
Step 1: Please got to this block:
Step 2: Edit text, then please save it:
Step 3: Please clear cache and it's done.
Please refer this link to create a configurable product as your expectation:
https://docs.magento.com/user-guide/catalog/product-create-configurable.html
After clicking "Install Theme" and "Import" the homepage in the admin, you see this notification on the homepage, please go to admin Store -> Configuration -> Web [ General ] then expand "Default Homepage" section and assign a homepage then try to import homepage again, refresh cache. The problem will be resolved
Please refer this article to do so
https://docs.magento.com/user-guide/stores/attributes-rating.html
If you change swatch image, but on catalog the image not change on mouse over
In this case, you should set like this product, It will help you resolve your troubles.
And please select store view you are using then make sure you set for it:
Besides, you need to note that you shouldn't put the same name for 2 different images:
Normally, we just need "/contact", we will have a contact default page, as you can see:
https://molla.arrowtheme.com/us/contact
we just need "/about-us", we will have the "about us" default page, as you can see:
https://molla.arrowtheme.com/co/about-us
And if you want to edit anything in our default pages, you can use the template path hints extension to find and edit code or you can edit directly in admin --> content --> blocks. But please note that we will don't support you If you have any more problems when you edit something.
If you want let this color selection show here under listed in magento 2:
Please refer this document:
https://www.mageplaza.com/kb/how-to-configure-swatches-in-magento-2.html
It will help you resolve this issue as you want:
To upgrade theme, please follow step by step below:
Step1)
Go to MGS -> Theme Settings then look on the left menu to specify theme version you are using
If you don't see the version as above, please find theme package that you used to install theme, you will see the theme version that following theme name, like this:
Step2) Then specific the theme version, you must open "Patches" folder and apply all of the patches that it's version is higher, for example you are are using theme version 1.4.5 and want to apply to newest version ( 1.5.0 ) so you must apply all of patches from 1.4.6 -> 1.5.0 and of course you need to read readme.txt in each patch before updating.
Note: don't care about these patches https://prnt.sc/u0h9kv when you update theme
Please refer this article to setup sale emails:
https://magehit.com/blog/how-to-configure-sales-emails-in-magento-2/
Also sending email depends your server's configuration, it doesn't related to the theme, so please check the configuration or contact your hosting provider for helping.
Please refer our document to change your theme color
http://themes.magesolution.com/unero/docs/m2/index.html#st-color-default
Also you can use custom style
https://www.magesolution.com/themes/claue/docs/m2/index.html#custom-style
Please note: For both functions, you need to choose the proper storeview in advance, then please clear all the cache (admin and server), 2-3 times. Afterward, you can check it again in your incognito browser mode
Question:
In our product page when we click the size options it shows "Only 0 Left" but we have stock for that particular sizes.
Answer:
we have researched and found that this is a problem of magento 2.4.2 https://magento.stackexchange.com/questions/341119/product-quantity-more-than-10-it-shows-only-0-left-on-product-page.
We are suggesting you 2 solution
1 - When you create a block by builder, you can add custom class to Custom Class field on builder, so if you want to hide it on mobile, let add this class: hidden-xs hidden-sm
2- You can use custom style, please use this syntax
@media(max-width: 1199px){
.call-out-the-specific-classes{
display: none;
}}
Issue: All our images for products are showing as squares and we need them to not have the white border on the left and the right.
Solution:
This is the place where you can set the image size:
However, we see that you are setting the product to be square but the image you uploaded for the product is a rectangle so the rendered image will have a white background added to make the image square.
Please check it again.
Please refer this video:
If you want to show multiple currency ( $$$, €,...), you can refer this document:
It will help you set up the currency as you want.
If you need to move the Magento eCommerce shop from one host server domain to new host server domain or from one directory location to another directory location, you can refer this article to know how to do it.
Because normally, we don't support for this requirement, but we still had some searches on the internet for you.
You can follow steps involved to successfully migrate a Magento website with 2 methods in here:
I have a issue with grouped product Page, in qty there is text box only ,
i Need + and - Incremental button same like in configurable product page.
Answer:
We understand what you mean but the theme doesn't have this feature on the grouped product, so if you want us to do that, it will be considered as extra work and you will need to pay extra for it. Thanks for understanding
To fix this problem, please go to MGS -> Theme Settings -> Custom Style ( maybe you will must select store view you are using) then add this code to Custom Style
.product-info-main-content .product.media:after {
content: none;
}
then Save Config, refresh cache and check again! In some case, if you don't see changes, maybe your server's cache is on, so you need to refresh server's cache.
Thank you for your interest in our themes.
Now, if you want to some small styles that configuration can't meet your request, you can use custom style function.
First, please read this document:
https://www.magesolution.com/themes/claue/docs/m2/index.html#custom-style
Note that you need to choose the proper storeview in advacne (Eg: Default storeview), then please clear cache and check again in your private browser mode
If you dont see your changes, please try clearing all cache (both admin and server) 2-3 times. You can refer this article for more details https://arrowhitech.ticksy.com//article/17064/
Please refer the following video:
If video link not run:
https://drive.google.com/file/d/1RD1nzDNCOYPKWakj0XtmTEPr6lSBboUG/view
Solution:
Please note that this is not a problem of the theme because we do not customize anything related to uploading images, videos for the product (admin).
However, we found some suggestion from somebody also get this issue. Please refer some links:
https://itcruncher.blogspot.com/2021/01/vimeo-video-not-found-issue-fixation.html
They can help you to check this problem.
Indeed, we do provide optimization service, but it's never an easy task. Actually, to make things to be easier, these are already two extensions that we can recommend you use to improve the site performance.
https://pagespeed.web.dev/?utm_source=psi&utm_medium=redirect&hl=vi
https://amasty.com/google-page-speed-optimizer-for-magento-2.html
After using these extensions, in some point of views, you will find that your site performance score is raised. If it still doesn't meet your expectation, you can contact to us to get our best service. And of course you will need to pay extra fee for this optimization services, we will discuss then.
We have recorded that there have been some clients who were not experts at magento struggled when trying to uninstall theme following this article https://arrowhitech.ticksy.com/article/15889/
Normally we are not allowed to help any further at this point but we will explain a little bit
1 - Remove theme files: In your project source code, everywhere contains folder named "Mgs", please delete them all
2 - Edit "theme" table and remove the theme
When you installed theme, you already created tables automatically, they were named with prefix "mgs_", please delete them all as well
3 - In "eav_attribute" table, which is magento default table, please search for "source_model" then delete every elements with "mgs" like in the attachment
Deploy means "deploy command: which is php bin/magento setup:static-content:deploy
I want to have a best-seller or top-trending section:
Answer: We dont have that function, but you can create a new product atrribute then name it “best-seller” or “top trending”
Please refer our documentation: http://www.magesolution.com/themes/organie/docs2/index.html#create-attribute
If your admin site is not working, you can create new admin via command line
You can refer this article to get more ( via admin panel and command line):
The speed of a site depends on so many factors ( your server, the size of the image you use, minify js, css, merge css, js,..... ), now, it take a lot of time to waiting for the response from your server. So please check and optimize your site, checking speed of a site is beyond our support.
But there are still some options for you to refer
https://www.mageplaza.com/kb/how-to-enable-merge-css-javascript-magento-2.html
Or
Thanks for your understanding
First, please make sure you enabled elasticsmile modules by reading this file "readme.txt"
https://drive.google.com/file/d/1FQDL6_ui40-DpWIr5_6sDwK10W912pQy/view?usp=sharing
Then, please refer this link to resolve this issue with your elasticsearch
We have disabled the 'shopping by' function in our MGS Theme configuration, however we are now having issues with text swatches in the layered navigation. Once a swatch has been selected, it then cannot be unselected. This is only an issue with swatches, as checkboxes can be selected and de-selected with no issues
Answer: It's how theme works. By default, you can't click to text swatch to select and then click again to unselect (you can change to Luma theme to check, in Luma theme, we still can't do that). Therefore we make 'shopping by' function so that you can remove any option after filter.
And if you disable this function, we have no way to make it work.
The way text swatch and checkbox work is different. Therefore we can't compare them
I want to change a few contents but not working in front end
Answer: if you want to know what template file you need to edit, let use this feature
https://docs.magento.com/user-guide/system/template-path-hints.html
Jquery warnings:
These warnings might make you think they slow down your site speed, but it's not actually the truth
Those warnings are light warnings and I regret about this little annoying point, but it isn't a theme bug, so it's out of our support. And when you want to handle it, which also cannot improve significantly the speed of the site. Even if you want to use our optimization service to remove these warnings, it is not easy to complete for you.
Answer: GO To admin -> Manage Category and select particular category that you want different design:
If you get this situation:
- Please make sure you didn't edit directly the CMS Page in admin while using the frontend builder
- Please make sure you clicked "Confirm" button to save after changing any on the frontend by the builder
- The Builder uses Magento Cache, so please disable "FPC" item of Magento Cache whilte using the frontend builder then you can enable it again after your site is really live
The headings on your pre-built blocks have black lines on either side of them.
We are trying to achieve the same effect on the heading "we sell" that we have created manually.
Answer:
To achieve the same effect, you need use this structure: <div class="content-heading"> <h3 class="title">WE SELL</h3> </div>
instead of <h3>WE SELL</h3>
Notice Important: Don't delete Menu with ID is 1, it is this menu:
1) Please make sure you created the menu item in admin, please go to admin MGS -> Manage Megamenu Item and Menu is "Main Menu"
2) If you created the menu item as above but the menu item is still not showing, try Flush Menu Cache and Refresh Magento Cache, go admin MGS -> Manage Megamenu Item:
3) If you are using Claue theme and want to use the header with logo center in menu, refer this document:
http://www.magesolution.com/themes/claue/docs/m2/index.html#add-logo
Also note: if you edit menu item/create menu but it doesn't reflect on the frontend, you only need Flush Menu Cache!
4) You want to add New label on parent menu item like this:
you only need to add the "Special Html" for menu item:
5) You want to add the label in subcategory, like
You only need to go to CATALOG -> Category, edit category then click "MGS Megamenu" and add:
1) Get google API key, login to google then go this link: https://console.cloud.google.com/apis/credentials then create a project if it was not created yet!
2) Then create a new api key, take a look:
3) Then clicking on the API key, just created
it will take you to this page
here you will authenticate your contact page: ( your_domain/contact and your_domain/contact/ )
then you save, maybe it will take up to 5 minutes for setting to take effect, please patience
4) Then copy the Google API key and paste to setting in your magento theme, go to MGS -> General Setting -> "Google Map on Contact Page", look:
then Save Config, refresh Cache, wait about 5 minutes and check again
I understand what you mean but sorry for now the social login doesn't work on the Unero theme anymore, Facebook and Google as well have changed their API and the theme has not updated to work with them.
You should register the purchase code for your main domain firstly, then you can use as many sub-domain as you want. Please refer this article
https://arrowhitech.ticksy.com/article/15429/edit/
Please note: Main domain should be simple such as: abc.com
Then if you want to change your main domain, you have a chance to do so by referring this article
1) Before deploying, please remove the content of var/, generated/ and pub/static/frontend/Mgs/ folder
2) Connect to your server by SSH account, navigate to magento root then run:
php bin/magento setup:static-content:deploy -f
If you want any category to be landing, please do as follow:
- Parent category display mode must be product only or product and static block. You could see it in Display Settings tab in category edit page.
- Parent category landing must be enable.
Sorry for the inconvenience but it's an annoying point of ticksy platform. Indeed you extended support and now you are able to create a new ticket but for the old ones, they still record you as "support expired". So please create a new ticket for each you still need us to follow on
Please go MGS -> Megamenu -> configuration and set this
So how can we disable certain blocks from displaying in the mobile view?
Answer:
When you create a block by builder, you can add custom class to Custom Class field on builder, so if you want to hide it on mobile, let add this class: hidden-xs
Or
Yes you can do that, you need only to use Front-end Builder, when you edit a block, you will see a field named "Custom Class", if you want to disable any block on mobile, you need only to fill: hidden-xs in this field
Question: I have changed one of the social icons in the footer to Snapchat. It seems to be there but the grey colouring has disappeared. We need it to display in the same colour as the other icons?
Answer: Our theme old theme Claue 1, Supro, Molla, Organie, Gemmart, Unero use fontawesome 4.5, however you are using fontawesome 4.7 (fa fa-snapchat). That is the reason why icon disappear. You can see icons of fontawesome 4.5 here and choose one instead of fa-snapchat http://swwwitch.com/dl/Font-Awesome-Cheetsheet-4.5.0.pdf
Or if you want to use fontawesome 4.7, you can follow this article: https://magento.stackexchange.com/questions/224248/how-to-add-font-awesome-in-magento-2
You want to change some default text that cannot be changed by F-builder or admin -> content -> blocks
I have a suggestion for you to use template path hint extension to find exactly the place to edit that
https://docs.magento.com/user-guide/system/template-path-hints.html
After saving your change, you should clear all cache (admin and server) to see it
If you are encountering the error beyond, seem like you were editing content directly in Admin -> Content -> Block
Infact, of course you can do that way but we never recommend it
Please refer these articles
https://arrowhitech.ticksy.com//article/16977/
https://arrowhitech.ticksy.com//article/17061/
https://arrowhitech.ticksy.com/article/12675/
Please follow the following steps:
Step1:
Layout of full header has 3 main blocks: top-header-content, middle-header-content, bottom-header-content. But you can also use 1 or 2 blocks for new your header
This is layout of full header:
.- If any blocks you do not use can be removed.
- In main blocks, if you want the header full width, you use class="container-fluid". If not want the header full width, you use class="container". Then you add your template to container.
Step 2:
- Add new thumb of new header to the folder "pub\media\mgs\claue\headers". NOTE: name of thumb is "header_11.png"
You can't create a new menu? Maybe it's because you deleted the default one whose ID is 1
Step 1: go to your database -> Choose table mgs_megamenu_parent
Step 2: change parent_id of your menu which you want to display to 1
Then clear cache and check your site again.
First, You go store -> configuration -> set store view being used
Second, choose web -> search default page
Third, check store view hompage's location
Fourth, go content -> page and find it
There is an styling issue with the checkout. The 'Tooltip' text is crashing into the text boxes. Can this be removed?
It's our how Claue designed, it's not a bug
If you want to achieve "remove tooltip", I recommend you to use custom css. We cannot make it for free for you
If you are encountering the error beyond, seem like you were editing content directly in Admin -> Content -> Block
Infact, of course you can do that way but we never recommend it
Please refer these articles
https://arrowhitech.ticksy.com//article/16977/
https://arrowhitech.ticksy.com//article/17061/
https://arrowhitech.ticksy.com/article/12675/
We offer a discount for returning customers .Therefore, pick one of the offers listed below and follow the instructions to get the discount applied.
Please refer this link:
Please note: after creating a frontend builder account but it doesn't work, please disable "Page Cache" in System -> Cache Management : https://prnt.sc/sf5k6a
If you want to add more css code, the best way is you should create an other custom file and add your css code to it, I will guide 1) Create a file mycustom.css in app\design\frontend\Mgs\claue\web\css\ folder
2) Declare it in \app\design\frontend\Mgs\mgsblank\Magento_Theme\layout\default.xml as the way we declared other css file
3) You can add your css to mycustom.css file but you must deploy again to your change reflect to the frontend. Note to remove the content of var and pub/static/frontend/ folder before deploying
4) If you don't want to deploy again each add css to file, you can add your css to mycustom.css file in pub/ folder directly but note after edting it, you must copy the changes to mycsutom.css file in app/design/ folder
Now, we know that perhaps you're facing some obstacles while using our themes, such as your site is too slow after installation or you have some ideals in your design that our configuration can't meet your request. Please understand that they're all out of our support scope, but we, Magento team do provide customization service, please create a new ticket if anything needed, our support agents will discuss with you for more details
You can use cms page to edit the homepage, no problem but you can't use cms page and builder to edit together
- When you edit by builder, then you need to click "Confirm" on the left corner to save edited things to cms page, that mean cms page will be updated whenever you click "Confirm" and the changes what you did in cms page directly will be lost. if you don't click "Confirm", you can't see the content that you edited by builder after you disable the builder, so it is required to click "Confirm" when you want to save edited things by builder.
- If you directly edit anything in cms page, you also can't see them when you edit the builder. So if you want to use Front-end Builder, please don't edit directly in cms page.
I want to explain a little: You disabled, for example, the Instagram footer section however these sections is divided based on grid of boostrap. So if you want to remove white space, you need add custom css.
I will give you a sample css code
@media(min-width: 992px){ .footer2 .middle-footer .container .row div:last-child
{ width: 0 !important; }
.footer2 .middle-footer .container .row div
{ width: 25% !important; }
}
This issue occur when you have not applied the patches, please follow the below instruction
- If you use magento 1.9.1.x, so please apply the content of patch1.9.1.x to magento root on your server
- If you use magento 1.9.2.x, so please apply the content of patch1.9.1.x and 1.9.2.x to magento root on your server ( 1.9.1.x -> 1.9.2.x )
- If you use magento 1.9.3.x, so please apply the content of patch1.9.1.x, 1.9.2.x and 1.9.3.x to magento root on your server ( 1.9.1.x -> 1.9.2.x -> 1.9.3.x ).
Also you should disable cache and compilation while using the frontend builder.
You can insert images which are from the internet by HTML code, please try referring our document here:
https://www.magesolution.com/themes/claue/docs/m2/index.html#create-block-text-image
If it's useless, so you need to download the image you want to use then import it in the normal way.
I've bought and installed the Magento theme, but unfortunately I'm facing issues during static-content compilation.
Answer:
Usually, Your problem occurs in 2 case:
1, You hadnt applied the compatible patch to your magento version or you had but you didnt read the file "readme.txt" in the patch
2. Using "ctrl + C" and "ctrcl + V" to transfer files may cause missing some needed files
I suggest you to use terminal instead:
This is just an example command:
cp -rf /Users/hieumai/Downloads/claue_v1.9.2/Themes/Magento\ 2.1+/lib /Applications/MAMP/htdocs/magento2-2.3.5-p2