And if you want to edit anything in our default pages, you can use the template path hints extension to find and edit code or you can edit directly in admin --> content --> blocks. But please note that we will don't support you If you have any more problems when you edit something.
2. Compile errors while installing
I've bought and installed the Magento theme, but unfortunately I'm facing issues during static-content compilation.
Answer:
Usually, Your problem occurs in 2 case:
1, You hadnt applied the compatible patch to your magento version or you had but you didnt read the file "readme.txt" in the patch
2. Using "ctrl + C" and "ctrcl + V" to transfer files may cause missing some needed files
I want to explain a little: You disabled, for example, the Instagram footer section however these sections is divided based on grid of boostrap. So if you want to remove white space, you need add custom css.
You can't create a new menu? Maybe it's because you deleted the default one whose ID is 1
Step 1: go to your database -> Choose table mgs_megamenu_parent
Step 2: change parent_id of your menu which you want to display to 1
Then clear cache and check your site again.
5. Effect on product details page
Issue: I would like to disable zoom effect. Is it possible?
Answer: In our theme, we use 2 effects for gallery:
zoom
popup
You can choose one to use. To be more specific, you simply cannot disable both of them, for example, once you choose to enable zoom effect, popup gallery will be disabled and vice versa. For setting up, you go:
admin -> MGS -> General setting -> product detail
6. Cannot add new font-awesome icon onto footer/header or front-end
Question: I have changed one of the social icons in the footer to Snapchat. It seems to be there but the grey colouring has disappeared. We need it to display in the same colour as the other icons?
Answer: Our theme old theme Claue 1, Supro, Molla, Organie, Gemmart, Unero use fontawesome 4.5, however you are using fontawesome 4.7 (fa fa-snapchat). That is the reason why icon disappear. You can see icons of fontawesome 4.5 here and choose one instead of fa-snapchat
http://swwwitch.com/dl/Font-Awesome-Cheetsheet-4.5.0.pdf
9. How can i create different layout for seperated category pages?
Answer: GO To admin -> Manage Category and select particular category that you want different design:
Tab "Design". In this tab, you can set 'Layout' to be 1 column, 2 or 3 column depending on your preference
Tab "MGS Theme Settings " . In this tab, you can set it to be full width or not, product image size in category, number of products per row …
10. Heading lines for each section on homepage
The headings on your pre-built blocks have black lines on either side of them.
We are trying to achieve the same effect on the heading "we sell" that we have created manually.
Answer:
To achieve the same effect, you need use this structure:
<div class="content-heading"><h3 class="title">WE SELL</h3></div>
instead of <h3>WE SELL</h3>
11. "How to uninstall theme" details explaination
We have recorded that there have been some clients who were not experts at magento struggled when trying to uninstall theme following this article https://arrowhitech.ticksy.com/article/15889/
Normally we are not allowed to help any further at this point but we will explain a little bit
1 - Remove theme files: In your project source code, everywhere contains folder named "Mgs", please delete them all
2 - Edit "theme" table and remove the theme
When you installed theme, you already created tables automatically, they were named with prefix "mgs_", please delete them all as well
3 - In "eav_attribute" table, which is magento default table, please search for "source_model" then delete every elements with "mgs" like in the attachment
Deploy means "deploy command: which is php bin/magento setup:static-content:deploy
12. How to use custom style fucntion?
Thank you for your interest in our themes.
Now, if you want to some small styles that configuration can't meet your request, you can use custom style function.
Note that you need to choose the proper storeview in advacne (Eg: Default storeview), then please clear cache and check again in your private browser mode
If you dont see your changes, please try clearing all cache (both admin and server) 2-3 times. You can refer this article for more details https://arrowhitech.ticksy.com//article/17064/
13. Megameu spreads out and looks weird
The website header is currently appear not centred. Please see screenshot attached for example
I will explain a little bit, because you've added to many categories into your megamenu, now, you menu looks a little awkward, all we need to do now is to make some css adjustment. We can't help that because in the future, if you add or change something, style would be changed as well. So, you need to do it on your own
14. "Best seller" on demo
I want to have a best-seller or top-trending section:
Answer: We dont have that function, but you can create a new product atrribute then name it “best-seller” or “top trending”
Indeed, we do provide optimization service, but it's never an easy task. Actually, to make things to be easier, these are already two extensions that we can recommend you use to improve the site performance.
After using these extensions, in some point of views, you will find that your site performance score is raised. If it still doesn't meet your expectation, you can contact to us to get our best service. And of course you will need to pay extra fee for this optimization services, we will discuss then.
16. The Builder doesn't apply the changes to the frontend!
If you get this situation:
- Please make sure you didn't edit directly the CMS Page in admin while using the frontend builder
- Please make sure you clicked "Confirm" button to save after changing any on the frontend by the builder
- The Builder uses Magento Cache, so please disable "FPC" item of Magento Cache whilte using the frontend builder then you can enable it again after your site is really live
17. Menu is not showing on the frontend
Notice Important: Don't delete Menu with ID is 1, it is this menu:
1) Please make sure you created the menu item in admin, please go to admin MGS -> Manage Megamenu Item and Menu is "Main Menu"
2) If you created the menu item as above but the menu item is still not showing, try Flush Menu Cache and Refresh Magento Cache, go admin MGS -> Manage Megamenu Item:
3) If you are using Claue theme and want to use the header with logo center in menu, refer this document:
Also note: if you edit menu item/create menu but it doesn't reflect on the frontend, you only need Flush Menu Cache!
4) You want to add New label on parent menu item like this:
you only need to add the "Special Html" for menu item:
5) You want to add the label in subcategory, like
You only need to go to CATALOG -> Category, edit category then click "MGS Megamenu" and add:
18. Extended support but I cannot reply to tickets
Sorry for the inconvenience but it's an annoying point of ticksy platform. Indeed you extended support and now you are able to create a new ticket but for the old ones, they still record you as "support expired". So please create a new ticket for each you still need us to follow on
19. How to add rating feature into your product detail page?
To setting the share this on your site, please make the following steps:
1) Go to admin MGS -> General Setting, expand "Share This" tab, here you can enable/disable the share this, specify what page the share this will display
2) Access this link: https://platform.sharethis.com, enter an email address and password ( notice: you can use any email and password, not need correctly ) then watch the video below:
21. How does your purchase code work?
You should register the purchase code for your main domain firstly, then you can use as many sub-domain as you want. Please refer this article
Please note: For both functions, you need to choose the proper storeview in advance, then please clear all the cache (admin and server), 2-3 times. Afterward, you can check it again in your incognito browser mode
25. You cannot deselect text-swatches
We have disabled the 'shopping by' function in our MGS Theme configuration, however we are now having issues with text swatches in the layered navigation. Once a swatch has been selected, it then cannot be unselected. This is only an issue with swatches, as checkboxes can be selected and de-selected with no issues
Answer: It's how theme works. By default, you can't click to text swatch to select and then click again to unselect (you can change to Luma theme to check, in Luma theme, we still can't do that). Therefore we make 'shopping by' function so that you can remove any option after filter. And if you disable this function, we have no way to make it work. The way text swatch and checkbox work is different. Therefore we can't compare them
26. Change some default text of theme
You want to change some default text that cannot be changed by F-builder or admin -> content -> blocks
I have a suggestion for you to use template path hint extension to find exactly the place to edit that
then Save Config, refresh Cache, wait about 5 minutes and check again