The headings on your pre-built blocks have black lines on either side of them.
We are trying to achieve the same effect on the heading "we sell" that we have created manually.
Answer:
To achieve the same effect, you need use this structure: <div class="content-heading"> <h3 class="title">WE SELL</h3> </div>
instead of <h3>WE SELL</h3>
If your admin site is not working, you can create new admin via command line
You can refer this article to get more ( via admin panel and command line):
I'm giving you an example to have a better understanding
1. You need choose a category and set it Is Landing
2. Create sub categories and upload category thumbnail image of subcategory
and set thumbnail
3. Result: When you go to category link, you will see it's subcategory
The speed of a site depends on so many factors ( your server, the size of the image you use, minify js, css, merge css, js,..... ), now, it take a lot of time to waiting for the response from your server. So please check and optimize your site, checking speed of a site is beyond our support.
But there are still some options for you to refer
https://www.mageplaza.com/kb/how-to-enable-merge-css-javascript-magento-2.html
Or
Thanks for your understanding
Issue: I would like to disable zoom effect. Is it possible?
Answer: In our theme, we use 2 effects for gallery:
zoom
popup
You can choose one to use. To be more specific, you simply cannot disable both of them, for example, once you choose to enable zoom effect, popup gallery will be disabled and vice versa. For setting up, you go:
admin -> MGS -> General setting -> product detail
If you get this situation:
- Please make sure you didn't edit directly the CMS Page in admin while using the frontend builder
- Please make sure you clicked "Confirm" button to save after changing any on the frontend by the builder
- The Builder uses Magento Cache, so please disable "FPC" item of Magento Cache whilte using the frontend builder then you can enable it again after your site is really live
If you need to move the Magento eCommerce shop from one host server domain to new host server domain or from one directory location to another directory location, you can refer this article to know how to do it.
Because normally, we don't support for this requirement, but we still had some searches on the internet for you.
You can follow steps involved to successfully migrate a Magento website with 2 methods in here:
Please go MGS -> Megamenu -> configuration and set this
The website header is currently appear not centred. Please see screenshot attached for example
I will explain a little bit, because you've added to many categories into your megamenu, now, you menu looks a little awkward, all we need to do now is to make some css adjustment. We can't help that because in the future, if you add or change something, style would be changed as well. So, you need to do it on your own
I have a issue with grouped product Page, in qty there is text box only ,
i Need + and - Incremental button same like in configurable product page.
Answer:
We understand what you mean but the theme doesn't have this feature on the grouped product, so if you want us to do that, it will be considered as extra work and you will need to pay extra for it. Thanks for understanding
I want to change a few contents but not working in front end
Answer: if you want to know what template file you need to edit, let use this feature
https://docs.magento.com/user-guide/system/template-path-hints.html
Via F-builder you are just able to choose footer version
If you want to edit it in details, you need to do it yourself in admin -> content -> block
Please very be careful because if there is anything happens, we cannot support it
If you want us to make a footer for you, you need to pay extra for it
We are suggesting you 2 solution
1 - When you create a block by builder, you can add custom class to Custom Class field on builder, so if you want to hide it on mobile, let add this class: hidden-xs hidden-sm
2- You can use custom style, please use this syntax
@media(max-width: 1199px){
.call-out-the-specific-classes{
display: none;
}}
Please refer our document to change your theme color
http://themes.magesolution.com/unero/docs/m2/index.html#st-color-default
Also you can use custom style
https://www.magesolution.com/themes/claue/docs/m2/index.html#custom-style
Please note: For both functions, you need to choose the proper storeview in advance, then please clear all the cache (admin and server), 2-3 times. Afterward, you can check it again in your incognito browser mode
Thank you for your interest in our themes.
Now, if you want to some small styles that configuration can't meet your request, you can use custom style function.
First, please read this document:
https://www.magesolution.com/themes/claue/docs/m2/index.html#custom-style
Note that you need to choose the proper storeview in advacne (Eg: Default storeview), then please clear cache and check again in your private browser mode
If you dont see your changes, please try clearing all cache (both admin and server) 2-3 times. You can refer this article for more details https://arrowhitech.ticksy.com//article/17064/
You said that you'd applied again backup package several times
Note: After restore everything from backup, you have 2 options to build content on homepage again
- Build by F-builder manually again
- Import xml file ( https://arrowhitech.ticksy.com//article/12675/ -> case 1)
That's why everything's empty, looks like errors
You can use cms page to edit the homepage, no problem but you can't use cms page and builder to edit together
- When you edit by builder, then you need to click "Confirm" on the left corner to save edited things to cms page, that mean cms page will be updated whenever you click "Confirm" and the changes what you did in cms page directly will be lost. if you don't click "Confirm", you can't see the content that you edited by builder after you disable the builder, so it is required to click "Confirm" when you want to save edited things by builder.
- If you directly edit anything in cms page, you also can't see them when you edit the builder. So if you want to use Front-end Builder, please don't edit directly in cms page.
I've bought and installed the Magento theme, but unfortunately I'm facing issues during static-content compilation.
Answer:
Usually, Your problem occurs in 2 case:
1, You hadnt applied the compatible patch to your magento version or you had but you didnt read the file "readme.txt" in the patch
2. Using "ctrl + C" and "ctrcl + V" to transfer files may cause missing some needed files
I suggest you to use terminal instead:
This is just an example command:
cp -rf /Users/hieumai/Downloads/claue_v1.9.2/Themes/Magento\ 2.1+/lib /Applications/MAMP/htdocs/magento2-2.3.5-p2
If you want let this color selection show here under listed in magento 2:
Please refer this document:
https://www.mageplaza.com/kb/how-to-configure-swatches-in-magento-2.html
It will help you resolve this issue as you want:
1) Remove the theme files
2) Edit "theme" table and remove the theme
3) Remove the tables that rendered when you install the theme
4) Edit "eav_attribute" table then find the records that the "source_model" like this: https://prnt.sc/stk10q
5) Run upgrade and deploy again
Question: I have changed one of the social icons in the footer to Snapchat. It seems to be there but the grey colouring has disappeared. We need it to display in the same colour as the other icons?
Answer: Our theme old theme Claue 1, Supro, Molla, Organie, Gemmart, Unero use fontawesome 4.5, however you are using fontawesome 4.7 (fa fa-snapchat). That is the reason why icon disappear. You can see icons of fontawesome 4.5 here and choose one instead of fa-snapchat http://swwwitch.com/dl/Font-Awesome-Cheetsheet-4.5.0.pdf
Or if you want to use fontawesome 4.7, you can follow this article: https://magento.stackexchange.com/questions/224248/how-to-add-font-awesome-in-magento-2
Please note: You need to make sure that you chose the proper storeview (Eg: Default storeview). Then you need to clear cache and check it again in your private browser mode
Please check: Whether pub/media/mgs/css/custom_config.css is writable or not
Answer: GO To admin -> Manage Category and select particular category that you want different design:
Please refer this article to do so
https://docs.magento.com/user-guide/stores/attributes-rating.html
We have recorded that there have been some clients who were not experts at magento struggled when trying to uninstall theme following this article https://arrowhitech.ticksy.com/article/15889/
Normally we are not allowed to help any further at this point but we will explain a little bit
1 - Remove theme files: In your project source code, everywhere contains folder named "Mgs", please delete them all
2 - Edit "theme" table and remove the theme
When you installed theme, you already created tables automatically, they were named with prefix "mgs_", please delete them all as well
3 - In "eav_attribute" table, which is magento default table, please search for "source_model" then delete every elements with "mgs" like in the attachment
Deploy means "deploy command: which is php bin/magento setup:static-content:deploy
We offer a discount for returning customers .Therefore, pick one of the offers listed below and follow the instructions to get the discount applied.
Please refer this link:
Question:
In our product page when we click the size options it shows "Only 0 Left" but we have stock for that particular sizes.
Answer:
we have researched and found that this is a problem of magento 2.4.2 https://magento.stackexchange.com/questions/341119/product-quantity-more-than-10-it-shows-only-0-left-on-product-page.
There is an styling issue with the checkout. The 'Tooltip' text is crashing into the text boxes. Can this be removed?
It's our how Claue designed, it's not a bug
If you want to achieve "remove tooltip", I recommend you to use custom css. We cannot make it for free for you
Normally, we just need "/contact", we will have a contact default page, as you can see:
https://molla.arrowtheme.com/us/contact
we just need "/about-us", we will have the "about us" default page, as you can see:
https://molla.arrowtheme.com/co/about-us
And if you want to edit anything in our default pages, you can use the template path hints extension to find and edit code or you can edit directly in admin --> content --> blocks. But please note that we will don't support you If you have any more problems when you edit something.
We have disabled the 'shopping by' function in our MGS Theme configuration, however we are now having issues with text swatches in the layered navigation. Once a swatch has been selected, it then cannot be unselected. This is only an issue with swatches, as checkboxes can be selected and de-selected with no issues
Answer: It's how theme works. By default, you can't click to text swatch to select and then click again to unselect (you can change to Luma theme to check, in Luma theme, we still can't do that). Therefore we make 'shopping by' function so that you can remove any option after filter.
And if you disable this function, we have no way to make it work.
The way text swatch and checkbox work is different. Therefore we can't compare them
Now, we know that perhaps you're facing some obstacles while using our themes, such as your site is too slow after installation or you have some ideals in your design that our configuration can't meet your request. Please understand that they're all out of our support scope, but we, Magento team do provide customization service, please create a new ticket if anything needed, our support agents will discuss with you for more details
You should register the purchase code for your main domain firstly, then you can use as many sub-domain as you want. Please refer this article
https://arrowhitech.ticksy.com/article/15429/edit/
Please note: Main domain should be simple such as: abc.com
Then if you want to change your main domain, you have a chance to do so by referring this article
Please check your server in advance, perhaps it's because of server cache or something
Then please check again whether the configuration is applied for a specific store view?
First, please make sure you enabled elasticsmile modules by reading this file "readme.txt"
https://drive.google.com/file/d/1FQDL6_ui40-DpWIr5_6sDwK10W912pQy/view?usp=sharing
Then, please refer this link to resolve this issue with your elasticsearch
I want to have a best-seller or top-trending section:
Answer: We dont have that function, but you can create a new product atrribute then name it “best-seller” or “top trending”
Please refer our documentation: http://www.magesolution.com/themes/organie/docs2/index.html#create-attribute
Sorry for the inconvenience but it's an annoying point of ticksy platform. Indeed you extended support and now you are able to create a new ticket but for the old ones, they still record you as "support expired". So please create a new ticket for each you still need us to follow on
Indeed, we do provide optimization service, but it's never an easy task. Actually, to make things to be easier, these are already two extensions that we can recommend you use to improve the site performance.
https://pagespeed.web.dev/?utm_source=psi&utm_medium=redirect&hl=vi
https://amasty.com/google-page-speed-optimizer-for-magento-2.html
After using these extensions, in some point of views, you will find that your site performance score is raised. If it still doesn't meet your expectation, you can contact to us to get our best service. And of course you will need to pay extra fee for this optimization services, we will discuss then.
You can insert images which are from the internet by HTML code, please try referring our document here:
https://www.magesolution.com/themes/claue/docs/m2/index.html#create-block-text-image
If it's useless, so you need to download the image you want to use then import it in the normal way.
You want to change some default text that cannot be changed by F-builder or admin -> content -> blocks
I have a suggestion for you to use template path hint extension to find exactly the place to edit that
https://docs.magento.com/user-guide/system/template-path-hints.html
After saving your change, you should clear all cache (admin and server) to see it
