Supro - Magento Theme

Contents

1. How can i create different layout for seperated category pages?

2. How can remove the menu slider on the left and put it horizontal between the logo and the search bar

3. Check out missing header/footer

4. "How to uninstall theme" details explaination

5. How to create custom link for each cate

6. How to solve this {{system messages }} issue

7. Setting different languages for the back-end and storefront

8. The error is shown after upgrading theme

9. Be unable to product into the New Arrival and Most popular tab

10. Edit footer

11. How to Create New Admin User in Magento 2

12. Special request?

13. We are sorry, an error has occured while generating this content

14. How to add the Promo Banner extension

15. How to disable some specified block on mobile (make it disappeared)?

16. How to set the label sale on all products

17. How to uninstall the theme

18. How to update the theme in Supro theme

19. How to create megamenu

20. Cannot add new font-awesome icon onto footer/header or front-end

21. How to set up Landing cate page? How does it work?

22. How to add contact block to custom page?

23. "Best seller" on demo

24. You want to remove a section in footer?

25. Active theme and use subdomain

26. Website loads slowly?

27. Social sharing post function doesnt works

28. Error with brand in supro Magento 2.4.1

29. How to make images not to be so blur

30. How to install theme on mulitistore

31. How to create a configurable product

32. Customize "about us" and "contact us" pages

33. Menu logo is not link to Home page. How can configure for it?

34. Heading lines for each section on homepage

35. How to disable block?

36. Product Details Page

37. how to translate some text into multiple language?

38. How to Configure Color Swatches

39. Jquery warnings

40. How to use testimonial in Supro

41. Compile errors while installing

42. Change some default text of theme

43. How to edit the " Size Guide" in product detail page.

44. How to show the products of product tab block

45. Effect on product details page

46. How to change the icon colors of the mobile bottom menu

47. Fix can't enable Front-end Builder in admin ( Migrate from M1 to M2 )

48. You cannot deselect text-swatches

49. Supro, Molla - How to use multiple store views

50. Configure image size

51. Theme display issues when enabling Smile_Elasticsuite

52. How to improve the site's speed

53. How to move Magento from one server to another

54. Issue with the "items number" and "add to cart button"

55. How to use external image path for home page banners and sliders.

56. Your configuration isn't applied onto front-end?

57. Custom style is not applied?

58. Not able to update Banners

59. Make the filter on mobile like the demo site - Supro

60. How to enable mobile theme - Supro

61. The Instagram images disappeared from the home page suddenly

62. How to create an offline order

63. How to install Full demo data Supro theme

64. Error: "No alive nodes found in your cluster. "

65. We are sorry, an error has occured while generating this content

66. How to recover the default menu ID = 1?

67. Semi-transparent layer behind the text and buton

68. How does your purchase code work?

69. Share button

70. No get Promo Banner available

71. No get Promo Banner available

72. How to show social links block

73. Extended support but I cannot reply to tickets

74. Discount Program

75. The 'Tooltip' text is crashing into the text boxes of check out page

76. Megameu spreads out and looks weird

77. The navigation menu is not visible on any page

78. How to disable some certain blocks on mobile/tablet view?

79. In grouped product, there is no minus and plus icon

80. Why everything's empty on my homepage after I apply my backup package?

81. How to create custom link for each cate

82. How to add rating feature into your product detail page?

83. how to modify the content of the Size Guide, is it possible to remove it?

84. How to change the theme color on your site

85. How to change Product Page image sizes to match customer's product image

86. Can't change Products Hover Effect

87. How to use custom style fucntion?

88. Product shows "only 0 left"

89. How to setup multiple currency

90. How to change the page title

1. How can i create different layout for seperated category pages?

Answer: GO To admin -> Manage Category and select particular category that you want different design:

2. How can remove the menu slider on the left and put it horizontal between the logo and the search bar

If you want to remove the menu slider on the left and put it horizontal between the logo and the search bar like the demo, you need to config:

Please go to Admin --> MGS->Theme Settings v1.1.6 -> Header

3. Check out missing header/footer


This is not a theme bug, we want it like that, you can check our demo site here:

https://themes.magesolution.com/supro/en

4. "How to uninstall theme" details explaination

We have recorded that there have been some clients who were not experts at magento struggled when trying to uninstall theme following this article https://arrowhitech.ticksy.com/article/15889/

Normally we are not allowed to help any further at this point but we will explain a little bit 

1 - Remove theme files: In your project source code, everywhere contains folder named "Mgs", please delete them all

2 - Edit "theme" table and remove the theme

When you installed theme, you already created tables automatically, they were named with prefix "mgs_", please delete them all as well

3 - In "eav_attribute" table, which is magento default table, please search for "source_model" then delete every elements with "mgs" like in the attachment

Deploy means  "deploy command: which is php bin/magento setup:static-content:deploy

5. How to create custom link for each cate

Here we have attached a video for you: 

https://drive.google.com/file/d/1NChomVdQL2v6lVkX2pVuHQWuudhO44ar/view?usp=sharing

In static content, you can add ul li (in html structure to build content)

This is just an example:

" l class="dropdown-mega-menu">

<li>
<ul class="dropdown-submenu-ct">
<li class="level1"><a href="{{store url="../en_rtl/blog"}}">Blog Grid</a></li>
<li class="level1"><a href="{{store url="../fr_rtl/blog"}}">Blog List</a></li>
<li class="level1"><a href="{{store url="../fr_rtl/blog"}}beauty">Blog Categories</a></li>
<li class="level1"><a href="{{store url="../fr_rtl/blog"}}tag/News">Blog With Tag</a></li>
<li class="level1 dropdown-submenu"><a href="{{store url="../fr_rtl/blog"}}blog13">Blog Detail<span class="toggle-menu"><span class="icon-toggle"></span></span></a> <span class="toggle-menu"><span class="icon-toggle"></span></span>
<ul class="dropdown-menu-ct">
<li class="level2"><a href="{{store url="../fr_rtl/blog"}}gucci-garden-opens-in-florence">Blog Detail Video</a></li>
<li class="level2"><a href="{{store url="../fr_rtl/blog"}}the-best-street-style-from-berlin-fashion-week-fall-2018">Blog Detail Image</a></li>
<li class="level2"><a href="{{store url="../fr_rtl/blog"}}all-of-the-highlights-from-pitti-uomo">Blog Detail Gallery</a></li>
<li class="level2"><a href="{{store url="../en_rtl/blog"}}how-bella-hadid-dresses-down-a-ladylike-coat">Blog Detail With Lookbook</a></li>
</ul>
</li>
</ul>
</li>
</ul>"

6. How to solve this {{system messages }} issue

Problem:

Solution: 

This problem is related to translation.

You can try the solution below it will help you solve this issue:

 https://magento.stackexchange.com/questions/248139/magento-2-how-to-solve-this-system-messages-issue


7. Setting different languages for the back-end and storefront

Error: If you not able to switch the frontend to German although the settings in admin are correct. 

Or you need to set the part that is visible to the customers in one language (German) and the backend (Dashboard) in another language (English).


Solution:

In this case, may be you have missed some steps. 

This is the document that we consulted online, hope it can help you to understand the problem.

https://magento.stackexchange.com/questions/193426/magento-2-set-different-languages-for-the-back-end-and-storefront

8. The error is shown after upgrading theme

This error: 

Actually, this is not theme bug. 

It seems related to the server, maybe you will need to contact the hosting provider to increase innodb_buffer_pool_size. 

9. Be unable to product into the New Arrival and Most popular tab

With the New Product tab, you need to set the value of "Set Product as New From" and select the correct category to display in the tab, as you can see:

The Most Popular tab displays the products on sale. You can set sale price as this snapshot: 

For example this product: 

https://qa.contabilista.com.br/savvy-shoulder-tote.html


10. Edit footer

Via F-builder you are just able to choose footer version

If you want to edit it in details, you need to do it yourself in admin -> content -> block

Please very be careful because if there is anything happens, we cannot support it

If you want us to make a footer for you, you need to pay extra for it

11. How to Create New Admin User in Magento 2

If your admin site is not working, you can create new admin via command line

You can refer this article to get more ( via admin panel and command line): 

https://magefan.com/blog/create-new-admin-user-in-magento-2

12. Special request?

Now, we know that perhaps you're facing some obstacles while using our themes, such as your site is too slow after installation or you have some ideals in your design that our configuration can't meet your request. Please understand that they're all out of our support scope, but we, Magento team do provide customization service, please create a new ticket if anything needed, our support agents will discuss with you for more details

13. We are sorry, an error has occured while generating this content

If you are encountering the error beyond, seem like you were editing content directly in Admin -> Content -> Block

Infact, of course you can do that way but we never recommend it 

Please refer these articles 

https://arrowhitech.ticksy.com//article/16977/

https://arrowhitech.ticksy.com//article/17061/

https://arrowhitech.ticksy.com/article/12675/


14. How to add the Promo Banner extension

Please use the F-builder to create the  PromoBanner

15. How to disable some specified block on mobile (make it disappeared)?

16. How to set the label sale on all products

To set the label sale, please go to admin -> Catalog -> Product -> Edit product -> Set Advanced Pricing

2926285019.png
6586445315.png

Then, please go to admin -> MGS -> MGS Theme Settings -> Catalog (General Setting of Category Page and Catalog Search Page)

4397812866.png

Please note that: The sale label just works on the simple products, it doesn't work on the config products. 

Thank you. 

17. How to uninstall the theme

1) Remove the theme files

2) Edit "theme" table and remove the theme

3) Remove the tables that rendered when you install the theme

https://prnt.sc/xy92x5

4) Edit "eav_attribute" table then find the records that the "source_model" like this: https://prnt.sc/stk10q

5) Run upgrade and deploy again

18. How to update the theme in Supro theme

1) Specify what theme version you are using by going to admin MGS -> Theme Setting

http://prntscr.com/ol4bsw

2) If you are using theme version 1.0.5 but the latest version is 1.0.8, so you have to update sequence 1.0.6 -> 1.0.7 -> 1.0.8, you shouldn't update the latest version only

3) You can find the patches in Themes\Source\patches\ folder

4) In per patch, we have a file called Readme, please read it before updating the patch

19. How to create megamenu

Actually you dont need to create a new one unless you want to use vertical menu, not horizontal one. You just need to add items to default menu (ID =1). 

You can refer our document here: 

https://www.magesolution.com/themes/claue/docs/m2/index.html#create-megamenu-item

Please note: You need to choose the proper store view then clear page cache after making any changes

20. Cannot add new font-awesome icon onto footer/header or front-end

Question: I have changed one of the social icons in the footer to Snapchat. It seems to be there but the grey colouring has disappeared. We need it to display in the same colour as the other icons?

Answer:  Our theme old theme Claue 1, Supro, Molla, Organie, Gemmart, Unero use fontawesome 4.5, however you are using fontawesome 4.7 (fa fa-snapchat). That is the reason why icon disappear. You can see icons of fontawesome 4.5 here and choose one instead of fa-snapchat http://swwwitch.com/dl/Font-Awesome-Cheetsheet-4.5.0.pdf

Or if you want to use fontawesome 4.7, you can follow this article: https://magento.stackexchange.com/questions/224248/how-to-add-font-awesome-in-magento-2

21. How to set up Landing cate page? How does it work?

I'm giving you an example to have a better understanding 

1. You need choose a category and set it Is Landing


2. Create sub categories and upload category thumbnail image of subcategory



and set thumbnail




3. Result: When you go to category link, you will see it's subcategory


22. How to add contact block to custom page?

Actually contact-us form is not a cms block or cms page, it's just magento'd module. You can find it by youdomain/contact-us

If you want to add contact us-form to your custom page, you can refer this article to do so 

https://www.tigren.com/contact-form-cms-page-magento-2/

23. "Best seller" on demo

I want to have a best-seller or top-trending section:

Answer: We dont have that function, but you can create a new product atrribute then name it “best-seller” or “top trending”

Please refer our documentation: http://www.magesolution.com/themes/organie/docs2/index.html#create-attribute

24. You want to remove a section in footer?

I want to explain a little: You disabled, for example, the Instagram footer section however these sections is divided based on grid of boostrap. So if you want to remove white space, you need add custom css.  

I will give you a sample css code

 @media(min-width: 992px){ .footer2 .middle-footer .container .row div:last-child

{ width: 0 !important; }

.footer2 .middle-footer .container .row div

{ width: 25% !important; }

}

25. Active theme and use subdomain

After install theme, please log in admin panel through your admin account, the go to Backend > STORES > [Settings] Configuration > [MAGESOLUTION] Activate Theme and insert the “Purchase Code”.

Click here to know how to get Purchase Code. Note that, with “Regular License”, one Purchase Code is used for only 1 domain.

26. Website loads slowly?

The speed of a site depends on so many factors ( your server, the size of the image you use, minify js, css, merge css, js,..... ), now, it take a lot of time to waiting for the response from your server. So please check and optimize your site, checking speed of a site is beyond our support. 

But there are still some options for you to refer

https://www.mageplaza.com/kb/how-to-enable-merge-css-javascript-magento-2.html

Or

Thanks for your understanding

27. Social sharing post function doesnt works

I have a problem on the blog, when I go to share on Facebook it does not publish the image on the social network

Answer: We understand what you mean but this is not theme bug, it depends on Share feature, this is a feature from third party. This is out of our support scope, thanks for understanding

28. Error with brand in supro Magento 2.4.1

Issue: 

Version 2.4.1 with patches -> Brand

Error: Call to undefined method Magento\Catalog\Model\ResourceModel\Product\Collection\Interceptor::addSortFilterParameters() in /var/www/vhosts/meine-webseite/neu2/app/code/Smile/ElasticsuiteCatalog/Plugin/LayerPlugin.php



 Solution: 

https://drive.google.com/file/d/1TMYRXWGntDoCXB0WN7WPiKr9URVRAOch/view?usp=sharing

Please use this patch.

Unzip and copy to your magento root directory.

After that, delete all folder and file in generated/code
Run php bin/magento s:d:c command
run php bin/magento c:f

*Please note: Before you apply patch, please backup the site, in case there are some issues.

29. How to make images not to be so blur

Issue: Images are ok when going into product, but in this boxes in homepage or category page they are some kind of bad quality

Solution: 

You can customize the image size in the admin to make the image display better, if the uploaded image is smaller than the displayed image, the image will be blurry.

MGS->ThemeSettings

30. How to install theme on mulitistore

Please follow step by step below:

1) Go to STORES -> All Store then create a new store view

2) Go to CONTENT -> Pages then create a new cms page, make sure it's layout is 1 column, not empty

3) Go to STORES -> Configuration -> Web [ General ] then select store view you want: https://prnt.sc/vo4q0 then click "Default Pages" and assign a cms page as homepage of new store

4) Go to MGS -> Page Builder Setting then select store view you want to import a new homepage ( https://prnt.sc/vo4q0i ) then click Import & Export tab then import homepage you want to new store

5) Clear magento2 cache

31. How to create a configurable product

Please refer this link to create a configurable product as your expectation:

https://docs.magento.com/user-guide/catalog/product-create-configurable.html

32. Customize "about us" and "contact us" pages

Normally, we just need "/contact", we will have a contact default page, as you can see:

https://molla.arrowtheme.com/us/contact

we just need "/about-us", we will have the "about us" default page, as you can see:

https://molla.arrowtheme.com/co/about-us

And if you want to edit anything in our default pages, you can use the template path hints extension to find and edit code or you can edit directly in admin --> content --> blocks. But please note that we will don't support you If you have any more problems when you edit something. 

33. Menu logo is not link to Home page. How can configure for it?

Please go MGS -> Megamenu -> configuration and set this 

34. Heading lines for each section on homepage

The headings on your pre-built blocks have black lines on either side of them.

We are trying to achieve the same effect on the heading "we sell" that we have created manually.


Answer: 

To achieve the same effect, you need use this structure: <div class="content-heading"> <h3 class="title">WE SELL</h3> </div>

instead of <h3>WE SELL</h3>

35. How to disable block?

So how can we disable certain blocks from displaying in the mobile view? 


Answer:

When you create a block by builder, you can add custom class to Custom Class field on builder, so if you want to hide it on mobile, let add this class: hidden-xs

Or 


Yes you can do that, you need only to use Front-end Builder, when you edit a block, you will see a field named "Custom Class", if you want to disable any block on mobile, you need only to fill: hidden-xs in this field

36. Product Details Page

If you want set up your product details page like the demo:

Firstly, you can create Brand and Swatch Color attribute in admin and you also need to edit your brand and color:

After you create the Test Product, you need to follow: 


37. how to translate some text into multiple language?

Our theme can work on multiple language and normally you have 3 ways to translate things in magento site (Note that: We dont guarantee themes to be compatible with mageplaza pakage)

1.  Translate inline (magento default function), you can refer the instruction here: 

https://docs.magento.com/user-guide/system/translate-inline.html

2. Or you can use the mageplaza package, please refer and follow the instruction here: 

https://www.mageplaza.com/magento-2-extensions/language-packs.html

Even that, you can't translate everything in your site, for example the article or the product description. 

3. You can refer this document to change string manually

https://devdocs.magento.com/guides/v2.4/frontend-dev-guide/translations/translate_practice.html


38. How to Configure Color Swatches

If you want  let this color selection show here under listed in magento 2:

Please refer this document:

https://www.mageplaza.com/kb/how-to-configure-swatches-in-magento-2.html

It will help you resolve this issue as you want: 

39. Jquery warnings

Jquery warnings:

These warnings might make you think they slow down your site speed, but it's not actually the truth

Those warnings are light warnings and I regret about this little annoying point, but it isn't a theme bug, so it's out of our support. And when you want to handle it, which also cannot improve significantly the speed of the site. Even if you want to use our optimization service to remove these warnings, it is not easy to complete for you. 

40. How to use testimonial in Supro

If you use testimonial in Supro theme, please refer this document for your question:

https://www.magesolution.com/themes/claue/docs/m2/index.html#config-testimonial

It will help you solve this issue. 

41. Compile errors while installing

I've bought and installed the Magento theme, but unfortunately I'm facing issues during static-content compilation.

Answer:

Usually, Your problem occurs in 2 case:

1, You hadnt applied the compatible patch to your magento version or you had but you didnt read the file "readme.txt" in the patch

2. Using "ctrl + C" and "ctrcl + V" to transfer files may cause missing some needed files

I suggest you to use terminal instead:

This is just an example command:

cp -rf /Users/hieumai/Downloads/claue_v1.9.2/Themes/Magento\ 2.1+/lib /Applications/MAMP/htdocs/magento2-2.3.5-p2

42. Change some default text of theme

You want to change some default text that cannot be changed by F-builder or admin -> content -> blocks

I have a suggestion for you to use template path hint extension to find exactly the place to edit that

https://docs.magento.com/user-guide/system/template-path-hints.html

After saving your change, you should clear all cache (admin and server) to see it

43. How to edit the " Size Guide" in product detail page.

Step 1: Please got to this block: 

Step 2: Edit text, then please save it: 

Step 3: Please clear cache and it's done. 

44. How to show the products of product tab block

This is not only category products, please note this one

https://prnt.sc/tt3ba3

- New Product: your products have to new product, refer this article https://zemez.io/magento/support/how-to/magento-2-1-x-how-to-set-product-as-new/

- Sale Product: your products have to sale product, refer this article https://support.weltpixel.com/hc/en-us/articles/222779107-How-can-I-set-a-product-as-New-or-Sale-in-Magento-2#:~:text=Step%201.-,Go%20to%20Catalog%20%3E%20Products%20and%20select%20product%20to%20edit.,price%20and%20the%20sale%20interval.

- Rate product: https://www.mageplaza.com/kb/how-manage-review-rating-magento-2.html

- Feature product (https://prnt.sc/tt3e2p): you have to set Yes for this attribute in your product https://prnt.sc/tt3ez9

and note that you checked category, so the products are belong to that category show only.

45. Effect on product details page

Issue: I would like to disable zoom effect. Is it possible?


Answer: In our theme, we use 2 effects for gallery:

zoom

 popup

You can choose one to use. To be more specific, you simply cannot disable both of them, for example, once you choose to enable zoom effect, popup gallery will be disabled and vice versa. For setting up, you go:

admin -> MGS -> General setting -> product detail


46. How to change the icon colors of the mobile bottom menu

To change icon colors mobile bottom menu  (such as: cart icon, user account icon,...):

There are two ways to do that: 

1. the first is to edit from the theme's css file and re-deploy the content

2. the second is to use custom styles in the backend. (STORES > Configuration > [MAGE SOLUTION] Front-end Builder > Font & Style > Custom style).

Both ways add the following lines of code:

.header-mobile-tabs--bottom li button .icon-cart-top{color:#your_color_code}

.header-mobile-tabs--bottom li button .icon-my-account{color:#your_color_code}

Please remember change #your_color_code to RGB color code (eg: #ff0000)

47. Fix can't enable Front-end Builder in admin ( Migrate from M1 to M2 )

+ Disable MGS_Fbuilder module by going to your server, access to app/etc/ and edit file config.php then change 1 -> 0 with MGS_Fbuilder module

    + Go to database edit setup_module table then find a record with MGS_Fbuilder of Module field and delete it

    + Connect to ssh, navigate to magento root then run:

    + php bin/magento module:enable MGS_Fbuilder

    + php bin/magento setup:upgrade

    + php bin/magento setup:static-content:deploy -f

48. You cannot deselect text-swatches

We have disabled the 'shopping by' function in our MGS Theme configuration, however we are now having issues with text swatches in the layered navigation. Once a swatch has been selected, it then cannot be unselected. This is only an issue with swatches, as checkboxes can be selected and de-selected with no issues


Answer: It's how theme works. By default, you can't click to text swatch to select and then click again to unselect (you can change to Luma theme to check, in Luma theme, we still can't do that). Therefore we make 'shopping by' function so that you can remove any option after filter.
And if you disable this function, we have no way to make it work.
The way text swatch and checkbox work is different. Therefore we can't compare them

49. Supro, Molla - How to use multiple store views

- You built a good homepage buy CMS Page Builer

- You want to make a new homepage for another store view please follow the following steps

    + Create a new cms page (new homepage) for new store view

    + Go STORES -> Configuration -> Web [ GENERAL ] -> Default Page, select your new store view: https://prnt.sc/svn39f then assign new cms page to CMS Home Page: https://prnt.sc/svn3ut

    + Go MGS -> Page Builder Setting, select old store view then export old homepage: https://prnt.sc/svn57s, you will get a file

    + Go MGS -> Page Builder Setting, select new store view then import the file you got before https://prnt.sc/svn5vz

    + Go SYSTEM -> Cache Management then clear cache

50. Configure image size

In case:  Images are being requested on 300x300 while on the configuration you set 1200x1200 which is the full image size for your images.

Solution: 

When Images size configuration on theme settings doesn't work, you should check in your admin site because maybe you set config product image dimention/Grid mode  => 400x400

And If you want the product image will be 1200x1200, you can change the config in admin 

But please note that if the image too large, It will slow down the page load speed. 

51. Theme display issues when enabling Smile_Elasticsuite

Errror: When enabling Smile_Elasticsuite, the theme's appearance and functionality has changed.

Solution: 

This issue doesn't related to Smile_ElasticSearch, please try to connect to SSH, navigate to magento root then deploy again. 

php bin/magento setup:static-content:deploy -f en_US el_GR

52. How to improve the site's speed

Indeed, we do provide optimization service, but it's never an easy task. Actually, to make things to be easier, these are already two extensions that we can recommend you use to improve the site performance. 

https://pagespeed.web.dev/?utm_source=psi&utm_medium=redirect&hl=vi

https://amasty.com/google-page-speed-optimizer-for-magento-2.html

After using these extensions, in some point of views, you will find that your site performance score is raised. If it still doesn't meet your expectation, you can contact to us to get our best service. And of course you will need to pay extra fee for this optimization services, we will discuss then. 


53. How to move Magento from one server to another

If you need to move the Magento eCommerce shop from one host server domain to new host server domain or from one directory location to another directory location, you can refer this article to know how to do it. 

Because normally, we don't support for this requirement, but we still had some searches on the internet for you.

You can follow steps involved to successfully migrate a Magento website with 2 methods in here: 

https://www.islbd.com/resources/web-design-and-development/how-to-move-magento-from-one-server-to-another

54. Issue with the "items number" and "add to cart button"

Problem: 

The "items number" and "add to cart button" are very near each other and the "items Number " is too wide compared to what it is in initial theme: 


Solution: 

If you encounter this error, please go to admin -> MGS -> Front-end Builder -> Font & Style -> Custom Style: 

And replace this paragraph:

.catalog-product-view .product-info-main .box-tocart .fieldset .product-addto-links+.field.qty

{ width: calc(100% - 63px) !important; margin: 0; }

To this paragraph:

 @media(max-width: 767px) { 

.catalog-product-view .product-info-main .box-tocart .fieldset .product-addto-links+.field.qty

{ width: calc(100% - 63px) !important; margin: 0; }

}

Finally,  clear all cache and check your site on private browser:


55. How to use external image path for home page banners and sliders.

You can insert images which are from the internet by HTML code, please try referring our document here: 

https://www.magesolution.com/themes/claue/docs/m2/index.html#create-block-text-image

If it's useless, so you need to download the image you want to use then import it in the normal way. 

56. Your configuration isn't applied onto front-end?

Please check your server in advance, perhaps it's because of server cache or something

Then please check again whether the configuration is applied for a specific store view?

57. Custom style is not applied?

Please note: You need to make sure that you chose the proper storeview (Eg: Default storeview). Then you need to clear cache and check it again in your private browser mode

Please check: Whether pub/media/mgs/css/custom_config.css is writable or not

58. Not able to update Banners

Problem: 

when you add any slider then that is not getting displayed 

Solution: 

You can add an image slider and it will reflect on the frontend. 

You need only edit the config, please refer: 


59. Make the filter on mobile like the demo site - Supro

Now on our demo site of Supro, we are using "mgsmobile" theme, it is not responsive of desktop view, so if you want to your site look likes our demo site, please go to admin CONTENT -> Configuration edit store view you are using and set :


60. How to enable mobile theme - Supro

1) Please go to admin CONTENT -> Configuration, edit a store view then set like this

1) Go to MGS -> Theme Settings -> Mobile Theme, here you can choose what cms page will be homepage when you view on the mobile

    - If you want to use the homepage you are using for desktop, it is ok and so when you want to edit the mobile content, let edit the homepage content, it will apply both

    - If you want to use a different view for mobile, please choose another cms page and if you want to edit mobile content, let enable the builder on the desktop then use it to edit the cms page that you chosen.

61. The Instagram images disappeared from the home page suddenly

Please note that If you post a new image on instagram feed, the block on the site doesen't update correctly. 

It will show a blank image until you refresh data images manually in admin to update it on frontend

62. How to create an offline order

If you want create an offline order, please follow below steps: 

Please go to admin STORES -> Configuration -> Payment Method [ SALES ] 

and then make sure you enabled some payment methods. 

It's will work properly.

63. How to install Full demo data Supro theme

1) You download the media, sql and quickstart page if you need here

https://1drv.ms/u/s!Ap0ARM5alpqqgpFpHEWQ46TktMZpLw?e=C5KEZW

2) Install Magento2 and install the theme normally

3) Replace database with demo database

4) Find core_store_config table edit the following 2 records:

5) Connect ssh, navigate to magento root then run

php bin/magento setup:upgrade

php bin/magento setup:static-content:deploy -f

php bin/magento indexer:reindex

6) If you want to use demo media, download it and unzip to pub/ folder, override old files if needs.

64. Error: "No alive nodes found in your cluster. "

First, please make sure you enabled elasticsmile modules by reading this file "readme.txt"

https://drive.google.com/file/d/1FQDL6_ui40-DpWIr5_6sDwK10W912pQy/view?usp=sharing

Then, please refer this link to resolve this issue with your elasticsearch

https://stackoverflow.com/questions/42549586/elastic-search-give-an-error-no-alive-nodes-found-in-your-cluster

https://github.com/Smile-SA/elasticsuite/issues/1002

65. We are sorry, an error has occured while generating this content

If you are encountering the error beyond, seem like you were editing content directly in Admin -> Content -> Block

Infact, of course you can do that way but we never recommend it 

Please refer these articles 

https://arrowhitech.ticksy.com//article/16977/

https://arrowhitech.ticksy.com//article/17061/

https://arrowhitech.ticksy.com/article/12675/


66. How to recover the default menu ID = 1?

You can't create a new menu? Maybe it's because you deleted the default one whose ID is 1

Step 1: go to your database -> Choose table mgs_megamenu_parent 

Step 2: change parent_id of your menu which you want to display to 1 


 Then clear cache and check your site again.

67. Semi-transparent layer behind the text and buton

In case that you want a semi-transparent layer behind the text and button on the homepage banner, like the example below:

Normally, you will use theme like it's design and we cannot any changes in it. In this case, I regret that it's out of support scope. But you can add this custom to make it as you want:

5030562833.png

It will help to resolve your question. 

68. How does your purchase code work?

You should register the purchase code for your main domain firstly, then you can use as many sub-domain as you want. Please refer this article

https://arrowhitech.ticksy.com/article/15429/edit/

Please note: Main domain should be simple such as: abc.com

Then if you want to change your main domain, you have a chance to do so by referring this article

https://arrowhitech.ticksy.com/article/15366/edit/

69. Share button

For Share button, you can refer this below steps:

Access Admin->MGS->Theme Setting->Share This->Is Enabled->Yes to active and follow the instructions.

70. No get Promo Banner available

In supro theme, now the Promo Banner is integrated into Fbuilder and it is not split into separate modules anymore. 

So you will cannot add the Promo Banner available as the F- builder.

71. No get Promo Banner available

In supro theme, now the Promo Banner is integrated into Fbuilder and it is not split into separate modules anymore. 

So you will cannot add the Promo Banner available as the F- builder.

72. How to show social links block

If you want to enable this feature in my site:


You need to enable Share This and setting it:

Admin -> MGS -> MGS Theme Setting -> Share This


73. Extended support but I cannot reply to tickets

Sorry for the inconvenience but it's an annoying point of ticksy platform. Indeed you extended support and now you are able to create a new ticket but for the old ones, they still record you as "support expired". So please create a new ticket for each you still need us to follow on 

74. Discount Program

We offer a discount for returning customers .Therefore, pick one of the offers listed below and follow the instructions to get the discount applied. 

Please refer this link: 

https://arrowtheme.com/discount-program/

75. The 'Tooltip' text is crashing into the text boxes of check out page

There is an styling issue with the checkout. The 'Tooltip' text is crashing into the text boxes. Can this be removed?

It's our how Claue designed, it's not a bug


If you want to achieve "remove tooltip", I recommend you to use custom css. We cannot make it for free for you

76. Megameu spreads out and looks weird

The website header is currently appear not centred. Please see screenshot attached for example



 I will explain a little bit, because you've added to many categories into your megamenu, now, you menu looks a little awkward, all we need to do now is to make some css adjustment. We can't help that because in the future, if you add or change something, style would be changed as well. So, you need to do it on your own

77. The navigation menu is not visible on any page

If the navigation menu is not visible on any page, you need to create the menu item in: 

Admin -> MGS -> Magemenu Items. 

And check it again. 

78. How to disable some certain blocks on mobile/tablet view?

We are suggesting you 2 solution

1 - When you create a block by builder, you can add custom class to Custom Class field on builder, so if you want to hide it on mobile, let add this class: hidden-xs hidden-sm

2- You can use custom style, please use this syntax

@media(max-width: 1199px){

.call-out-the-specific-classes{

display: none;

}} 

79. In grouped product, there is no minus and plus icon

I have a issue with grouped product Page, in qty there is text box only ,

i Need + and - Incremental button same like in configurable product page.

1993637778.png


Answer:

We understand what you mean but the theme doesn't have this feature on the grouped product, so if you want us to do that, it will be considered as extra work and you will need to pay extra for it. Thanks for understanding


80. Why everything's empty on my homepage after I apply my backup package?

You said that you'd applied again backup package several times

Note: After restore everything from backup, you have 2 options to build content on homepage again

- Build by F-builder manually again

- Import xml file ( https://arrowhitech.ticksy.com//article/12675/ -> case 1)

That's why everything's empty, looks like errors

81. How to create custom link for each cate

Here we have attached a video for you: 

https://drive.google.com/file/d/1NChomVdQL2v6lVkX2pVuHQWuudhO44ar/view?usp=sharing

In static content, you can add ul li (in html structure to build content)

This is just an example:

" l class="dropdown-mega-menu">

<li>
<ul class="dropdown-submenu-ct">
<li class="level1"><a href="{{store url="../en_rtl/blog"}}">Blog Grid</a></li>
<li class="level1"><a href="{{store url="../fr_rtl/blog"}}">Blog List</a></li>
<li class="level1"><a href="{{store url="../fr_rtl/blog"}}beauty">Blog Categories</a></li>
<li class="level1"><a href="{{store url="../fr_rtl/blog"}}tag/News">Blog With Tag</a></li>
<li class="level1 dropdown-submenu"><a href="{{store url="../fr_rtl/blog"}}blog13">Blog Detail<span class="toggle-menu"><span class="icon-toggle"></span></span></a> <span class="toggle-menu"><span class="icon-toggle"></span></span>
<ul class="dropdown-menu-ct">
<li class="level2"><a href="{{store url="../fr_rtl/blog"}}gucci-garden-opens-in-florence">Blog Detail Video</a></li>
<li class="level2"><a href="{{store url="../fr_rtl/blog"}}the-best-street-style-from-berlin-fashion-week-fall-2018">Blog Detail Image</a></li>
<li class="level2"><a href="{{store url="../fr_rtl/blog"}}all-of-the-highlights-from-pitti-uomo">Blog Detail Gallery</a></li>
<li class="level2"><a href="{{store url="../en_rtl/blog"}}how-bella-hadid-dresses-down-a-ladylike-coat">Blog Detail With Lookbook</a></li>
</ul>
</li>
</ul>
</li>
</ul>"

82. How to add rating feature into your product detail page?

Please refer this article to do so

https://docs.magento.com/user-guide/stores/attributes-rating.html

83. how to modify the content of the Size Guide, is it possible to remove it?

You can't modify the content, you are just able to change to whole image in

/pub/media/wysiwyg/sizecharts.png

Then clear all the cache and check again

84. How to change the theme color on your site

Please refer our document to change your theme color

http://themes.magesolution.com/unero/docs/m2/index.html#st-color-default

Also you can use custom style

https://www.magesolution.com/themes/claue/docs/m2/index.html#custom-style

Please note: For both functions, you need to choose the proper storeview in advance, then please clear all the cache (admin and server), 2-3 times. Afterward, you can check it again in your incognito browser mode

85. How to change Product Page image sizes to match customer's product image

Issue: All our images for products are showing as squares and we need them to not have the white border on the left and the right.

Solution: 

This is the place where you can set the image size:


However, we see that you are setting the product to be square but the image you uploaded for the product is a rectangle so the rendered image will have a white background added to make the image square. 

6476277624.png

Please check it again. 

86. Can't change Products Hover Effect

If you are in this case: 

Trying to change MGS -> General Settings -> Catalog -> Products Hover Effect. There are three options to choose from. But no matter which effect you choose, the effect does not change on the category page and remains the same.

Solution: 

Now there are not other affects for the product, we planed to do the different effects on product but now we have not used it. Sorry for this option, it will not affect to the effects. 

87. How to use custom style fucntion?

Thank you for your interest in our themes. 

Now, if you want to some small styles that configuration can't meet your request, you can use custom style function. 

First, please read this document: 
https://www.magesolution.com/themes/claue/docs/m2/index.html#custom-style  

Note that you need to choose the proper storeview in advacne (Eg: Default storeview), then please clear cache and check again in your private browser mode

If you dont see your changes, please try clearing all cache (both admin and server) 2-3 times. You can refer this article for more details https://arrowhitech.ticksy.com//article/17064/

88. Product shows "only 0 left"

Question:

In our product page when we click the size options it shows "Only 0 Left" but we have stock for that particular sizes.

Answer:

we have researched and found that this is a problem of magento 2.4.2 https://magento.stackexchange.com/questions/341119/product-quantity-more-than-10-it-shows-only-0-left-on-product-page.

89. How to setup multiple currency

If you want to show multiple currency ( $$$, €,...), you can refer this document: 

https://magento.stackexchange.com/questions/101020/magento-2-how-to-set-multiple-currencies-in-one-storefront

It will help you set up the currency as you want.

90. How to change the page title

For Example: you want to change the cart page title " Shopping cart" to a other title

5306285454.png

If you want to change this problem, you can use this feature to edit it for your language: 

https://docs.magento.com/user-guide/system/translate-inline.html