We offer a discount for returning customers .Therefore, pick one of the offers listed below and follow the instructions to get the discount applied.
Please refer this link:
The website header is currently appear not centred. Please see screenshot attached for example
I will explain a little bit, because you've added to many categories into your megamenu, now, you menu looks a little awkward, all we need to do now is to make some css adjustment. We can't help that because in the future, if you add or change something, style would be changed as well. So, you need to do it on your own
For the home page product on hover product, If you want the add to cart button should be shown below the price or at bottom like this:
Please follow:
Go admin MGS -> Theme Setting then scroll down to Category Page and select Products Hover Effect.
Actually contact-us form is not a cms block or cms page, it's just magento'd module. You can find it by youdomain/contact-us
If you want to add contact us-form to your custom page, you can refer this article to do so
Please refer this article to do so
https://docs.magento.com/user-guide/stores/attributes-rating.html
First, please make sure you enabled elasticsmile modules by reading this file "readme.txt"
https://drive.google.com/file/d/1FQDL6_ui40-DpWIr5_6sDwK10W912pQy/view?usp=sharing
Then, please refer this link to resolve this issue with your elasticsearch
Please configure as follows:
1. MGS -> MEGA SOLUTION -> MGS ThemeSetting -> tab Product Details Page
2. MGS -> MEGA SOLUTION -> Product Tabs
3. MGS -> MEGA SOLUTION -> ExtraGallery
The headings on your pre-built blocks have black lines on either side of them.
We are trying to achieve the same effect on the heading "we sell" that we have created manually.
Answer:
To achieve the same effect, you need use this structure: <div class="content-heading"> <h3 class="title">WE SELL</h3> </div>
instead of <h3>WE SELL</h3>
Question: I have changed one of the social icons in the footer to Snapchat. It seems to be there but the grey colouring has disappeared. We need it to display in the same colour as the other icons?
Answer: Our theme old theme Claue 1, Supro, Molla, Organie, Gemmart, Unero use fontawesome 4.5, however you are using fontawesome 4.7 (fa fa-snapchat). That is the reason why icon disappear. You can see icons of fontawesome 4.5 here and choose one instead of fa-snapchat http://swwwitch.com/dl/Font-Awesome-Cheetsheet-4.5.0.pdf
Or if you want to use fontawesome 4.7, you can follow this article: https://magento.stackexchange.com/questions/224248/how-to-add-font-awesome-in-magento-2
Answer: GO To admin -> Manage Category and select particular category that you want different design:
You said that you'd applied again backup package several times
Note: After restore everything from backup, you have 2 options to build content on homepage again
- Build by F-builder manually again
- Import xml file ( https://arrowhitech.ticksy.com//article/12675/ -> case 1)
That's why everything's empty, looks like errors
To set the label sale, please go to admin -> Catalog -> Product -> Edit product -> Set Advanced Pricing
Then, please go to admin -> MGS -> MGS Theme Settings -> Catalog (General Setting of Category Page and Catalog Search Page)
Please note that: The sale label just works on the simple products, it doesn't work on the config products.
Thank you.
Issue: All our images for products are showing as squares and we need them to not have the white border on the left and the right.
Solution:
This is the place where you can set the image size:
However, we see that you are setting the product to be square but the image you uploaded for the product is a rectangle so the rendered image will have a white background added to make the image square.
Please check it again.
In this case: you want to populate states/cities in drop down once UAE/gulf countries is selected in checkout page while placing order.
Answer:
If you want city and State/Province to have a dropdown as Country, we can't support to make it, because that's the default.
The speed of a site depends on so many factors ( your server, the size of the image you use, minify js, css, merge css, js,..... ), now, it take a lot of time to waiting for the response from your server. So please check and optimize your site, checking speed of a site is beyond our support.
But there are still some options for you to refer
https://www.mageplaza.com/kb/how-to-enable-merge-css-javascript-magento-2.html
Or
Thanks for your understanding
I have a issue with grouped product Page, in qty there is text box only ,
i Need + and - Incremental button same like in configurable product page.
Answer:
We understand what you mean but the theme doesn't have this feature on the grouped product, so if you want us to do that, it will be considered as extra work and you will need to pay extra for it. Thanks for understanding
I've bought and installed the Magento theme, but unfortunately I'm facing issues during static-content compilation.
Answer:
Usually, Your problem occurs in 2 case:
1, You hadnt applied the compatible patch to your magento version or you had but you didnt read the file "readme.txt" in the patch
2. Using "ctrl + C" and "ctrcl + V" to transfer files may cause missing some needed files
I suggest you to use terminal instead:
This is just an example command:
cp -rf /Users/hieumai/Downloads/claue_v1.9.2/Themes/Magento\ 2.1+/lib /Applications/MAMP/htdocs/magento2-2.3.5-p2
If your admin site is not working, you can create new admin via command line
You can refer this article to get more ( via admin panel and command line):
To set the Footer and Logo for each store view, please edit it in your admin:
You can go to admin --> MGS --> Theme Setting --> Choose Store view
Then you can set the Footer and Logo as you want.
Please refer our document to change your theme color
http://themes.magesolution.com/unero/docs/m2/index.html#st-color-default
Also you can use custom style
https://www.magesolution.com/themes/claue/docs/m2/index.html#custom-style
Please note: For both functions, you need to choose the proper storeview in advance, then please clear all the cache (admin and server), 2-3 times. Afterward, you can check it again in your incognito browser mode
Via F-builder you are just able to choose footer version
If you want to edit it in details, you need to do it yourself in admin -> content -> block
Please very be careful because if there is anything happens, we cannot support it
If you want us to make a footer for you, you need to pay extra for it
We have recorded that there have been some clients who were not experts at magento struggled when trying to uninstall theme following this article https://arrowhitech.ticksy.com/article/15889/
Normally we are not allowed to help any further at this point but we will explain a little bit
1 - Remove theme files: In your project source code, everywhere contains folder named "Mgs", please delete them all
2 - Edit "theme" table and remove the theme
When you installed theme, you already created tables automatically, they were named with prefix "mgs_", please delete them all as well
3 - In "eav_attribute" table, which is magento default table, please search for "source_model" then delete every elements with "mgs" like in the attachment
Deploy means "deploy command: which is php bin/magento setup:static-content:deploy
So how can we disable certain blocks from displaying in the mobile view?
Answer:
When you create a block by builder, you can add custom class to Custom Class field on builder, so if you want to hide it on mobile, let add this class: hidden-xs
Or
Yes you can do that, you need only to use Front-end Builder, when you edit a block, you will see a field named "Custom Class", if you want to disable any block on mobile, you need only to fill: hidden-xs in this field
We have disabled the 'shopping by' function in our MGS Theme configuration, however we are now having issues with text swatches in the layered navigation. Once a swatch has been selected, it then cannot be unselected. This is only an issue with swatches, as checkboxes can be selected and de-selected with no issues
Answer: It's how theme works. By default, you can't click to text swatch to select and then click again to unselect (you can change to Luma theme to check, in Luma theme, we still can't do that). Therefore we make 'shopping by' function so that you can remove any option after filter.
And if you disable this function, we have no way to make it work.
The way text swatch and checkbox work is different. Therefore we can't compare them
Please go MGS -> Megamenu -> configuration and set this
We are suggesting you 2 solution
1 - When you create a block by builder, you can add custom class to Custom Class field on builder, so if you want to hide it on mobile, let add this class: hidden-xs hidden-sm
2- You can use custom style, please use this syntax
@media(max-width: 1199px){
.call-out-the-specific-classes{
display: none;
}}
Please check your server in advance, perhaps it's because of server cache or something
Then please check again whether the configuration is applied for a specific store view?
To update the Molla theme, you only need to follow the following steps
1) Check the theme version
Go to admin MGS -> Theme Settings then you can see the theme version
Now the latest version is 1.0.1, so if you don't see any version, so it is oldest (1.0.0)
2) Then download the latest version from themeforest
You only need to download the theme from themeforest
3) In the theme package you downloaded, open molla_v1.0.1/Themes/Source/patches/ folder then you will see like this
if you followed our document to install the theme, please ignore for_magento_2.2.x (x>=8) and for_magento_2.3+ patch, you only need to apply other patches.
If you are using the theme version 1.0.0, and want to apply to the latest version, you have to apply follow the orders, for example, the latest version is 1.0.4 and you are using version 1.0.0, you have to apply the orders: patch_theme_version_1.0.1 -> patch_theme_version_1.0.2 -> patch_theme_version_1.0.3 -> patch_theme_version_1.0.4.
Important Note: you have to open per patch and read Readme file to apply the patch
I want to change a few contents but not working in front end
Answer: if you want to know what template file you need to edit, let use this feature
https://docs.magento.com/user-guide/system/template-path-hints.html
If you are encountering the error beyond, seem like you were editing content directly in Admin -> Content -> Block
Infact, of course you can do that way but we never recommend it
Please refer these articles
https://arrowhitech.ticksy.com//article/16977/
https://arrowhitech.ticksy.com//article/17061/
https://arrowhitech.ticksy.com/article/12675/
If you don't know where you can change look of these buttons to put border color:
You can add style in admin MGS-> Page builder settings:
You need to access Admin-> MGS-> Theme Setting(choose store)-> General ->Width.
But it will affect all pages including the Homepage.
If you want to set up only for category pages you should add Custom Style.
You can't create a new menu? Maybe it's because you deleted the default one whose ID is 1
Step 1: go to your database -> Choose table mgs_megamenu_parent
Step 2: change parent_id of your menu which you want to display to 1
Then clear cache and check your site again.
If you are in this case:
Trying to change MGS -> General Settings -> Catalog -> Products Hover Effect. There are three options to choose from. But no matter which effect you choose, the effect does not change on the category page and remains the same.
Solution:
Now there are not other affects for the product, we planed to do the different effects on product but now we have not used it. Sorry for this option, it will not affect to the effects.
If you have trouble in the checkout page, in the order summary, when you select the payment method cash on delivery, the row of fee of cash on delivery is not shown , while the cost is added to the total order.
https://www.loom.com/share/6e733479d71d4f0684ba100b0f7b99da
For this issue, If you are using onestepchekcout extension, it is not theme bug. So it's out of our support scrope.
We recommend you to contact extension provider to ask for supporting.
- You built a good homepage buy CMS Page Builer
- You want to make a new homepage for another store view please follow the following steps
+ Create a new cms page (new homepage) for new store view
+ Go STORES -> Configuration -> Web [ GENERAL ] -> Default Page, select your new store view: https://prnt.sc/svn39f then assign new cms page to CMS Home Page: https://prnt.sc/svn3ut
+ Go MGS -> Page Builder Setting, select old store view then export old homepage: https://prnt.sc/svn57s, you will get a file
+ Go MGS -> Page Builder Setting, select new store view then import the file you got before https://prnt.sc/svn5vz
+ Go SYSTEM -> Cache Management then clear cache
Question:
In our product page when we click the size options it shows "Only 0 Left" but we have stock for that particular sizes.
Answer:
we have researched and found that this is a problem of magento 2.4.2 https://magento.stackexchange.com/questions/341119/product-quantity-more-than-10-it-shows-only-0-left-on-product-page.
You can insert images which are from the internet by HTML code, please try referring our document here:
https://www.magesolution.com/themes/claue/docs/m2/index.html#create-block-text-image
If it's useless, so you need to download the image you want to use then import it in the normal way.
To add banner image in wishlist page, you can config it in your admin:
Please go to Admin --> Stores --> MGS theme setting ---> Page title and Breakcrumb
If you want let this color selection show here under listed in magento 2:
Please refer this document:
https://www.mageplaza.com/kb/how-to-configure-swatches-in-magento-2.html
It will help you resolve this issue as you want:
Normally, we just need "/contact", we will have a contact default page, as you can see:
https://molla.arrowtheme.com/us/contact
we just need "/about-us", we will have the "about us" default page, as you can see:
https://molla.arrowtheme.com/co/about-us
And if you want to edit anything in our default pages, you can use the template path hints extension to find and edit code or you can edit directly in admin --> content --> blocks. But please note that we will don't support you If you have any more problems when you edit something.
Please refer this link to create a configurable product as your expectation:
https://docs.magento.com/user-guide/catalog/product-create-configurable.html
If you want to show multiple currency ( $$$, €,...), you can refer this document:
It will help you set up the currency as you want.
In fact it's ajax layer navigation, you need to enable it
Then, please follow this document:
http://themes.magesolution.com/molla/doc/index.html#config-ajax-layer
To disable RTL setting, you need go to admin -> MGS -> MGS Theme Settings -> General -> Set Enable Right To Left to No.
Note that you need to change to storeview which you are using and setting
There is an styling issue with the checkout. The 'Tooltip' text is crashing into the text boxes. Can this be removed?
It's our how Claue designed, it's not a bug
If you want to achieve "remove tooltip", I recommend you to use custom css. We cannot make it for free for you
I'm giving you an example to have a better understanding
1. You need choose a category and set it Is Landing
2. Create sub categories and upload category thumbnail image of subcategory
and set thumbnail
3. Result: When you go to category link, you will see it's subcategory
We have a suggestion for you, you can try: go to the app\design\frontend\Mgs\mola\etc\view.xml file and change the highlighted width height area to a larger value (eg 400).
Then clear all cache and check your site again.
I have a problem on the blog, when I go to share on Facebook it does not publish the image on the social network
Answer: We understand what you mean but this is not theme bug, it depends on Share feature, this is a feature from third party. This is out of our support scope, thanks for understanding
This is not only category products, please note this one
- New Product: your products have to new product, refer this article https://zemez.io/magento/support/how-to/magento-2-1-x-how-to-set-product-as-new/
- Sale Product: your products have to sale product, refer this article https://support.weltpixel.com/hc/en-us/articles/222779107-How-can-I-set-a-product-as-New-or-Sale-in-Magento-2#:~:text=Step%201.-,Go%20to%20Catalog%20%3E%20Products%20and%20select%20product%20to%20edit.,price%20and%20the%20sale%20interval.
- Rate product: https://www.mageplaza.com/kb/how-manage-review-rating-magento-2.html
- Feature product (https://prnt.sc/tt3e2p): you have to set Yes for this attribute in your product https://prnt.sc/tt3ez9
and note that you checked category, so the products are belong to that category show only.
Disable compare in admin:
you can choose to disable the compare products functionality at:
Note: By default this option is set to no. Set it to yes and clear any caches to see the results.
You can disable recently order in admin.
Refer below steps to enable or disable customer reorder in Magento 2:
Note: By default this option is set to no. Set it to yes and clear any caches to see the results.
Go to admin -> MGS -> Manage Menu -> Click Add Menu button
Then you need input menu information
Click Save button to save this menu.
Step 3: Create menu item
You can go to Admin -> MGS -> Megamenu -> Manage Megamenu Items -> Click Add Item button
Then input all information
Custom Setting
Step 4: Show menu on front-end
Go to admin -> Content -> Blocks -> Create Block "Menu Vertical Header 1" and paste this code to content of block
I've created "Test Menu Item" in your site for example
Our theme can work on multiple language and normally you have 3 ways to translate things in magento site (Note that: We dont guarantee themes to be compatible with mageplaza pakage)
1. Translate inline (magento default function), you can refer the instruction here:
https://docs.magento.com/user-guide/system/translate-inline.html
2. Or you can use the mageplaza package, please refer and follow the instruction here:
https://www.mageplaza.com/magento-2-extensions/language-packs.html
Even that, you can't translate everything in your site, for example the article or the product description.
3. You can refer this document to change string manually
https://devdocs.magento.com/guides/v2.4/frontend-dev-guide/translations/translate_practice.html
You want to change some default text that cannot be changed by F-builder or admin -> content -> blocks
I have a suggestion for you to use template path hint extension to find exactly the place to edit that
https://docs.magento.com/user-guide/system/template-path-hints.html
After saving your change, you should clear all cache (admin and server) to see it
Indeed, we do provide optimization service, but it's never an easy task. Actually, to make things to be easier, these are already two extensions that we can recommend you use to improve the site performance.
https://pagespeed.web.dev/?utm_source=psi&utm_medium=redirect&hl=vi
https://amasty.com/google-page-speed-optimizer-for-magento-2.html
After using these extensions, in some point of views, you will find that your site performance score is raised. If it still doesn't meet your expectation, you can contact to us to get our best service. And of course you will need to pay extra fee for this optimization services, we will discuss then.
I want to explain a little: You disabled, for example, the Instagram footer section however these sections is divided based on grid of boostrap. So if you want to remove white space, you need add custom css.
I will give you a sample css code
@media(min-width: 992px){ .footer2 .middle-footer .container .row div:last-child
{ width: 0 !important; }
.footer2 .middle-footer .container .row div
{ width: 25% !important; }
}
Please note: You need to make sure that you chose the proper storeview (Eg: Default storeview). Then you need to clear cache and check it again in your private browser mode
Please check: Whether pub/media/mgs/css/custom_config.css is writable or not
Issue: Images are ok when going into product, but in this boxes in homepage or category page they are some kind of bad quality
Solution:
You can customize the image size in the admin to make the image display better, if the uploaded image is smaller than the displayed image, the image will be blurry.
MGS->ThemeSettings
Issue: I would like to disable zoom effect. Is it possible?
Answer: In our theme, we use 2 effects for gallery:
zoom
popup
You can choose one to use. To be more specific, you simply cannot disable both of them, for example, once you choose to enable zoom effect, popup gallery will be disabled and vice versa. For setting up, you go:
admin -> MGS -> General setting -> product detail
You can use cms page to edit the homepage, no problem but you can't use cms page and builder to edit together
- When you edit by builder, then you need to click "Confirm" on the left corner to save edited things to cms page, that mean cms page will be updated whenever you click "Confirm" and the changes what you did in cms page directly will be lost. if you don't click "Confirm", you can't see the content that you edited by builder after you disable the builder, so it is required to click "Confirm" when you want to save edited things by builder.
- If you directly edit anything in cms page, you also can't see them when you edit the builder. So if you want to use Front-end Builder, please don't edit directly in cms page.
First of all, you need to check your site again because this issue is often caused because there will be some other links on your site.
Then, please go to the megamenu to replace it:
If you are encountering the error beyond, seem like you were editing content directly in Admin -> Content -> Block
Infact, of course you can do that way but we never recommend it
Please refer these articles
https://arrowhitech.ticksy.com//article/16977/
https://arrowhitech.ticksy.com//article/17061/
https://arrowhitech.ticksy.com/article/12675/
To disable the link hover underline effect, you can add this code to:
Admin->MGS->Theme Setting->Frontend-Builder->Font & Style->Custom style.
.footer3 .widget-list a:before
{ display: none; }
Jquery warnings:
These warnings might make you think they slow down your site speed, but it's not actually the truth
Those warnings are light warnings and I regret about this little annoying point, but it isn't a theme bug, so it's out of our support. And when you want to handle it, which also cannot improve significantly the speed of the site. Even if you want to use our optimization service to remove these warnings, it is not easy to complete for you.
Thank you for your interest in our themes.
Now, if you want to some small styles that configuration can't meet your request, you can use custom style function.
First, please read this document:
https://www.magesolution.com/themes/claue/docs/m2/index.html#custom-style
Note that you need to choose the proper storeview in advacne (Eg: Default storeview), then please clear cache and check again in your private browser mode
If you dont see your changes, please try clearing all cache (both admin and server) 2-3 times. You can refer this article for more details https://arrowhitech.ticksy.com//article/17064/
Now, we know that perhaps you're facing some obstacles while using our themes, such as your site is too slow after installation or you have some ideals in your design that our configuration can't meet your request. Please understand that they're all out of our support scope, but we, Magento team do provide customization service, please create a new ticket if anything needed, our support agents will discuss with you for more details
Step 1: Please got to this block:
Step 2: Edit text, then please save it:
Step 3: Please clear cache and it's done.
I want to have a best-seller or top-trending section:
Answer: We dont have that function, but you can create a new product atrribute then name it “best-seller” or “top trending”
Please refer our documentation: http://www.magesolution.com/themes/organie/docs2/index.html#create-attribute
ERROR:
Getting Error in Ajaxlayernavigation module, when trying to filter any attribute, it gave an error:
<a href="Error: Call to a member function getClearUrl() on bool in /var/domains/upgrade-upgrade.mediameta.com/application/vendor/magento/module-layered-navigation/Block/Navigation.php:136
SOLUTION:
To fix that issue, please download the attach file, unzip it.
Then, please try to upload the file named view.phtml to app\design\frontend\Mgs\molla\MGS_Ajaxlayernavigation\templates\layer
The attached file: view.zip
Yes you can disable ElasticSuite but after disabling this one, the filter will be unable to filter with multiple selection!
If you need to move the Magento eCommerce shop from one host server domain to new host server domain or from one directory location to another directory location, you can refer this article to know how to do it.
Because normally, we don't support for this requirement, but we still had some searches on the internet for you.
You can follow steps involved to successfully migrate a Magento website with 2 methods in here:
Sorry for the inconvenience but it's an annoying point of ticksy platform. Indeed you extended support and now you are able to create a new ticket but for the old ones, they still record you as "support expired". So please create a new ticket for each you still need us to follow on