Contents

1. How can i create different layout for seperated category pages?

2. Can I Disable Elasticsuite?

3. How to improve the site's speed

4. Social sharing post function doesnt works

5. Both the order invoice page and invoice PDFs are broken

6. Product shows "only 0 left"

7. In grouped product, there is no minus and plus icon

8. Change some default text of theme

9. How to create a configurable product

10. Effect on product details page

11. You cannot deselect text-swatches

12. How to disable some certain blocks on mobile/tablet view?

13. How to use external image path for home page banners and sliders.

14. How to set up Landing cate page? How does it work?

15. Discount Program

16. Can't add related Product into shopping cart

17. Extended support but I cannot reply to tickets

18. How to create a new cate in vertical menu

19. Megameu spreads out and looks weird

20. Creating page content by using CMS page in admin and F-builder at the same time

21. Website loads slowly?

22. Why everything's empty on my homepage after I apply my backup package?

23. We are sorry, an error has occured while generating this content

24. Customize "about us" and "contact us" pages

25. how to translate some text into multiple language?

26. Edit footer

27. Special request?

28. Cannot add new font-awesome icon onto footer/header or front-end

29. Heading lines for each section on homepage

30. How to make images not to be so blur

31. Custom style is not applied?

32. How does your purchase code work?

33. How to disable block?

34. CSS files for headers

35. You want to remove a section in footer?

36. How to specify your current using homepage

37. Error: "No alive nodes found in your cluster. "

38. The 'Tooltip' text is crashing into the text boxes of check out page

39. How to use custom style fucntion?

40. Menu logo is not link to Home page. How can configure for it?

41. How to move Magento from one server to another

42. Jquery warnings

43. How to create vertical menu

44. We are sorry, an error has occured while generating this content

45. How to add rating feature into your product detail page?

46. How to disable some specified block on mobile (make it disappeared)?

47. "How to uninstall theme" details explaination

48. Error: Unknown module(s): 'MGS_Fbuilder'

49. How to recover the default menu ID = 1?

50. Change content on frontend by editing directly in file

51. How to change Product Page image sizes to match customer's product image

52. How to Configure Color Swatches

53. Your configuration isn't applied onto front-end?

54. "Best seller" on demo

55. How to Create New Admin User in Magento 2

1. How can i create different layout for seperated category pages?

Answer: GO To admin -> Manage Category and select particular category that you want different design:

2. Can I Disable Elasticsuite?

Yes you can disable ElasticSuite but after disabling this one, the filter will be unable to filter with multiple selection!  

3. How to improve the site's speed

Indeed, we do provide optimization service, but it's never an easy task. Actually, to make things to be easier, these are already two extensions that we can recommend you use to improve the site performance. 

https://pagespeed.web.dev/?utm_source=psi&utm_medium=redirect&hl=vi

https://amasty.com/google-page-speed-optimizer-for-magento-2.html

After using these extensions, in some point of views, you will find that your site performance score is raised. If it still doesn't meet your expectation, you can contact to us to get our best service. And of course you will need to pay extra fee for this optimization services, we will discuss then. 


4. Social sharing post function doesnt works

I have a problem on the blog, when I go to share on Facebook it does not publish the image on the social network

Answer: We understand what you mean but this is not theme bug, it depends on Share feature, this is a feature from third party. This is out of our support scope, thanks for understanding

5. Both the order invoice page and invoice PDFs are broken

This is not a theme bug, the theme doesn't customize or do anything relate to invoice. 

If you have this trouble, you also can switch to Magento Luma theme to check ( CONTENT -> Configuration )

6. Product shows "only 0 left"

Question:

In our product page when we click the size options it shows "Only 0 Left" but we have stock for that particular sizes.

Answer:

we have researched and found that this is a problem of magento 2.4.2 https://magento.stackexchange.com/questions/341119/product-quantity-more-than-10-it-shows-only-0-left-on-product-page.

7. In grouped product, there is no minus and plus icon

I have a issue with grouped product Page, in qty there is text box only ,

i Need + and - Incremental button same like in configurable product page.

1993637778.png


Answer:

We understand what you mean but the theme doesn't have this feature on the grouped product, so if you want us to do that, it will be considered as extra work and you will need to pay extra for it. Thanks for understanding


8. Change some default text of theme

You want to change some default text that cannot be changed by F-builder or admin -> content -> blocks

I have a suggestion for you to use template path hint extension to find exactly the place to edit that

https://docs.magento.com/user-guide/system/template-path-hints.html

After saving your change, you should clear all cache (admin and server) to see it

9. How to create a configurable product

Please refer this link to create a configurable product as your expectation:

https://docs.magento.com/user-guide/catalog/product-create-configurable.html

10. Effect on product details page

Issue: I would like to disable zoom effect. Is it possible?


Answer: In our theme, we use 2 effects for gallery:

zoom

 popup

You can choose one to use. To be more specific, you simply cannot disable both of them, for example, once you choose to enable zoom effect, popup gallery will be disabled and vice versa. For setting up, you go:

admin -> MGS -> General setting -> product detail


11. You cannot deselect text-swatches

We have disabled the 'shopping by' function in our MGS Theme configuration, however we are now having issues with text swatches in the layered navigation. Once a swatch has been selected, it then cannot be unselected. This is only an issue with swatches, as checkboxes can be selected and de-selected with no issues


Answer: It's how theme works. By default, you can't click to text swatch to select and then click again to unselect (you can change to Luma theme to check, in Luma theme, we still can't do that). Therefore we make 'shopping by' function so that you can remove any option after filter.
And if you disable this function, we have no way to make it work.
The way text swatch and checkbox work is different. Therefore we can't compare them

12. How to disable some certain blocks on mobile/tablet view?

We are suggesting you 2 solution

1 - When you create a block by builder, you can add custom class to Custom Class field on builder, so if you want to hide it on mobile, let add this class: hidden-xs hidden-sm

2- You can use custom style, please use this syntax

@media(max-width: 1199px){

.call-out-the-specific-classes{

display: none;

}} 

13. How to use external image path for home page banners and sliders.

You can insert images which are from the internet by HTML code, please try referring our document here: 

https://www.magesolution.com/themes/claue/docs/m2/index.html#create-block-text-image

If it's useless, so you need to download the image you want to use then import it in the normal way. 

14. How to set up Landing cate page? How does it work?

I'm giving you an example to have a better understanding 

1. You need choose a category and set it Is Landing


2. Create sub categories and upload category thumbnail image of subcategory



and set thumbnail




3. Result: When you go to category link, you will see it's subcategory


15. Discount Program

We offer a discount for returning customers .Therefore, pick one of the offers listed below and follow the instructions to get the discount applied. 

Please refer this link: 

https://arrowtheme.com/discount-program/

16. Can't add related Product into shopping cart

If you can't add a related Product into shopping cart as this example:

You can refer the solution for this case:

Please note that you can't add an individual related product to cart, you need to check

https://prnt.sc/11af684

then add a primary product to cart. 

And the related product will be added to cart with it. 

17. Extended support but I cannot reply to tickets

Sorry for the inconvenience but it's an annoying point of ticksy platform. Indeed you extended support and now you are able to create a new ticket but for the old ones, they still record you as "support expired". So please create a new ticket for each you still need us to follow on 

18. How to create a new cate in vertical menu

Step 1: You need to specify your header

Please go Admin -> Mage Solution (MGS) -> MGS Theme Setting -> Header, you will see

Step 2: You need to specify the Block ID of your vertical menu that is appropriate with your header

Please go Admin -> Content -> Block -> Search "Vertical"

As you can see, here is just an example.the block ID that we're mentioning is "2"

(All the blocks were auto generated when we import our static blocks into your Magento)

Step 3: You need to create a vertical menu with the ID you found, for example, the block ID is "2" so you need a vertical menu has ID = "2" as well

Please go MGS -> Mega Menu -> Manage Menu

Please note: The menu type must be "vertical"

Step 4: Now you can create items for your vertical menu

Please go MGS -> Megamenu -> Manage megamenu items -> Add item

Please note: You need to choose the proper menu


19. Megameu spreads out and looks weird

The website header is currently appear not centred. Please see screenshot attached for example



 I will explain a little bit, because you've added to many categories into your megamenu, now, you menu looks a little awkward, all we need to do now is to make some css adjustment. We can't help that because in the future, if you add or change something, style would be changed as well. So, you need to do it on your own

20. Creating page content by using CMS page in admin and F-builder at the same time

You can use cms page to edit the homepage, no problem but you can't use cms page and builder to edit together

- When you edit by builder, then you need to click "Confirm" on the left corner to save edited things to cms page, that mean cms page will be updated whenever you click "Confirm" and the changes what you did in cms page directly will be lost. if you don't click "Confirm", you  can't see the content that you edited by builder after you disable the builder, so it is required to click "Confirm" when you want to save edited things by builder. 

- If you directly edit anything in cms page, you also can't see them when you edit the builder. So if you want to use Front-end Builder, please don't edit directly in cms page.

21. Website loads slowly?

The speed of a site depends on so many factors ( your server, the size of the image you use, minify js, css, merge css, js,..... ), now, it take a lot of time to waiting for the response from your server. So please check and optimize your site, checking speed of a site is beyond our support. 

But there are still some options for you to refer

https://www.mageplaza.com/kb/how-to-enable-merge-css-javascript-magento-2.html

Or

Thanks for your understanding

22. Why everything's empty on my homepage after I apply my backup package?

You said that you'd applied again backup package several times

Note: After restore everything from backup, you have 2 options to build content on homepage again

- Build by F-builder manually again

- Import xml file ( https://arrowhitech.ticksy.com//article/12675/ -> case 1)

That's why everything's empty, looks like errors

23. We are sorry, an error has occured while generating this content

If you are encountering the error beyond, seem like you were editing content directly in Admin -> Content -> Block

Infact, of course you can do that way but we never recommend it 

Please refer these articles 

https://arrowhitech.ticksy.com//article/16977/

https://arrowhitech.ticksy.com//article/17061/

https://arrowhitech.ticksy.com/article/12675/


24. Customize "about us" and "contact us" pages

Normally, we just need "/contact", we will have a contact default page, as you can see:

https://molla.arrowtheme.com/us/contact

we just need "/about-us", we will have the "about us" default page, as you can see:

https://molla.arrowtheme.com/co/about-us

And if you want to edit anything in our default pages, you can use the template path hints extension to find and edit code or you can edit directly in admin --> content --> blocks. But please note that we will don't support you If you have any more problems when you edit something. 

25. how to translate some text into multiple language?

Our theme can work on multiple language and normally you have 3 ways to translate things in magento site (Note that: We dont guarantee themes to be compatible with mageplaza pakage)

1.  Translate inline (magento default function), you can refer the instruction here: 

https://docs.magento.com/user-guide/system/translate-inline.html

2. Or you can use the mageplaza package, please refer and follow the instruction here: 

https://www.mageplaza.com/magento-2-extensions/language-packs.html

Even that, you can't translate everything in your site, for example the article or the product description. 

3. You can refer this document to change string manually

https://devdocs.magento.com/guides/v2.4/frontend-dev-guide/translations/translate_practice.html


26. Edit footer

Via F-builder you are just able to choose footer version

If you want to edit it in details, you need to do it yourself in admin -> content -> block

Please very be careful because if there is anything happens, we cannot support it

If you want us to make a footer for you, you need to pay extra for it

27. Special request?

Now, we know that perhaps you're facing some obstacles while using our themes, such as your site is too slow after installation or you have some ideals in your design that our configuration can't meet your request. Please understand that they're all out of our support scope, but we, Magento team do provide customization service, please create a new ticket if anything needed, our support agents will discuss with you for more details

28. Cannot add new font-awesome icon onto footer/header or front-end

Question: I have changed one of the social icons in the footer to Snapchat. It seems to be there but the grey colouring has disappeared. We need it to display in the same colour as the other icons?

Answer:  Our theme old theme Claue 1, Supro, Molla, Organie, Gemmart, Unero use fontawesome 4.5, however you are using fontawesome 4.7 (fa fa-snapchat). That is the reason why icon disappear. You can see icons of fontawesome 4.5 here and choose one instead of fa-snapchat http://swwwitch.com/dl/Font-Awesome-Cheetsheet-4.5.0.pdf

Or if you want to use fontawesome 4.7, you can follow this article: https://magento.stackexchange.com/questions/224248/how-to-add-font-awesome-in-magento-2

29. Heading lines for each section on homepage

The headings on your pre-built blocks have black lines on either side of them.

We are trying to achieve the same effect on the heading "we sell" that we have created manually.


Answer: 

To achieve the same effect, you need use this structure: <div class="content-heading"> <h3 class="title">WE SELL</h3> </div>

instead of <h3>WE SELL</h3>

30. How to make images not to be so blur

Issue: Images are ok when going into product, but in this boxes in homepage or category page they are some kind of bad quality

Solution: 

You can customize the image size in the admin to make the image display better, if the uploaded image is smaller than the displayed image, the image will be blurry.

MGS->ThemeSettings

31. Custom style is not applied?

Please note: You need to make sure that you chose the proper storeview (Eg: Default storeview). Then you need to clear cache and check it again in your private browser mode

Please check: Whether pub/media/mgs/css/custom_config.css is writable or not

32. How does your purchase code work?

You should register the purchase code for your main domain firstly, then you can use as many sub-domain as you want. Please refer this article

https://arrowhitech.ticksy.com/article/15429/edit/

Please note: Main domain should be simple such as: abc.com

Then if you want to change your main domain, you have a chance to do so by referring this article

https://arrowhitech.ticksy.com/article/15366/edit/

33. How to disable block?

So how can we disable certain blocks from displaying in the mobile view? 


Answer:

When you create a block by builder, you can add custom class to Custom Class field on builder, so if you want to hide it on mobile, let add this class: hidden-xs

Or 


Yes you can do that, you need only to use Front-end Builder, when you edit a block, you will see a field named "Custom Class", if you want to disable any block on mobile, you need only to fill: hidden-xs in this field

34. CSS files for headers

If you want to know where the CSS files of headers are located in Gemmart.

You can refer CSS for the files as you need:

app\design\frontend\Mgs\gemmart\Magento_Theme\web\css\source\_module.less


35. You want to remove a section in footer?

I want to explain a little: You disabled, for example, the Instagram footer section however these sections is divided based on grid of boostrap. So if you want to remove white space, you need add custom css.  

I will give you a sample css code

 @media(min-width: 992px){ .footer2 .middle-footer .container .row div:last-child

{ width: 0 !important; }

.footer2 .middle-footer .container .row div

{ width: 25% !important; }

}

36. How to specify your current using homepage

First, You go store -> configuration -> set store view being used

Second, choose web -> search default page 

Third, check store view hompage's location

Fourth, go content -> page and find it


37. Error: "No alive nodes found in your cluster. "

First, please make sure you enabled elasticsmile modules by reading this file "readme.txt"

https://drive.google.com/file/d/1FQDL6_ui40-DpWIr5_6sDwK10W912pQy/view?usp=sharing

Then, please refer this link to resolve this issue with your elasticsearch

https://stackoverflow.com/questions/42549586/elastic-search-give-an-error-no-alive-nodes-found-in-your-cluster

https://github.com/Smile-SA/elasticsuite/issues/1002

38. The 'Tooltip' text is crashing into the text boxes of check out page

There is an styling issue with the checkout. The 'Tooltip' text is crashing into the text boxes. Can this be removed?

It's our how Claue designed, it's not a bug


If you want to achieve "remove tooltip", I recommend you to use custom css. We cannot make it for free for you

39. How to use custom style fucntion?

Thank you for your interest in our themes. 

Now, if you want to some small styles that configuration can't meet your request, you can use custom style function. 

First, please read this document: 
https://www.magesolution.com/themes/claue/docs/m2/index.html#custom-style  

Note that you need to choose the proper storeview in advacne (Eg: Default storeview), then please clear cache and check again in your private browser mode

If you dont see your changes, please try clearing all cache (both admin and server) 2-3 times. You can refer this article for more details https://arrowhitech.ticksy.com//article/17064/

40. Menu logo is not link to Home page. How can configure for it?

Please go MGS -> Megamenu -> configuration and set this 

41. How to move Magento from one server to another

If you need to move the Magento eCommerce shop from one host server domain to new host server domain or from one directory location to another directory location, you can refer this article to know how to do it. 

Because normally, we don't support for this requirement, but we still had some searches on the internet for you.

You can follow steps involved to successfully migrate a Magento website with 2 methods in here: 

https://www.islbd.com/resources/web-design-and-development/how-to-move-magento-from-one-server-to-another

42. Jquery warnings

Jquery warnings:

These warnings might make you think they slow down your site speed, but it's not actually the truth

Those warnings are light warnings and I regret about this little annoying point, but it isn't a theme bug, so it's out of our support. And when you want to handle it, which also cannot improve significantly the speed of the site. Even if you want to use our optimization service to remove these warnings, it is not easy to complete for you. 

43. How to create vertical menu

To show vertical menu, you can follow below steps: 

Step 1: 

Setting Admin-> MGS-> Megamenu-> Configuration-> General Setting-> is Enable (Yes).

Step 2: 

Please go to  Admin-> Content-> Block

And check the block to see that whether you have the identifier with this form or not: gemmart_menu_vertical_header_HeaderName

For example with header 10, you will need to find: gemmart_menu_vertical_header_10. If yes, it's ok but if not, you need to create it. 

Step 3: 

Check Admin-> MGS-> Megamenu-> Manage to see whether there is a menu with Type menu as Vertical or not. 

Beside, the status of Vertical menu must be enabled. 

In the absence of a menu with Type menu as Vertical , please create a new one by clicking the right corner of the button Ad Menu 

Step 4: 

Create Megamenu item Admin-> MGS-> Manage Megamenu Items-> Add Item.

Step 5: 

Active builder and edit block which contains vertical menu with below content, just change their respective menu_id.

<div class="hide-home vertical-dropdown-menu"><a class="dropdown-toggle title-vertical-menu" title="All Categories" href="#" data-toggle="dropdown" data-display="static">All categories </a>
<div class="dropdown-menu">block class="MGS\Mmegamenu\Block\Vertical" menu_id="3" template="MGS_Mmegamenu::vertical.phtml"</div>
</div>


44. We are sorry, an error has occured while generating this content

If you are encountering the error beyond, seem like you were editing content directly in Admin -> Content -> Block

Infact, of course you can do that way but we never recommend it 

Please refer these articles 

https://arrowhitech.ticksy.com//article/16977/

https://arrowhitech.ticksy.com//article/17061/

https://arrowhitech.ticksy.com/article/12675/


45. How to add rating feature into your product detail page?

Please refer this article to do so

https://docs.magento.com/user-guide/stores/attributes-rating.html

46. How to disable some specified block on mobile (make it disappeared)?

47. "How to uninstall theme" details explaination

We have recorded that there have been some clients who were not experts at magento struggled when trying to uninstall theme following this article https://arrowhitech.ticksy.com/article/15889/

Normally we are not allowed to help any further at this point but we will explain a little bit 

1 - Remove theme files: In your project source code, everywhere contains folder named "Mgs", please delete them all

2 - Edit "theme" table and remove the theme

When you installed theme, you already created tables automatically, they were named with prefix "mgs_", please delete them all as well

3 - In "eav_attribute" table, which is magento default table, please search for "source_model" then delete every elements with "mgs" like in the attachment

Deploy means  "deploy command: which is php bin/magento setup:static-content:deploy

48. Error: Unknown module(s): 'MGS_Fbuilder'

Error: getting an error when running the command

Command: php bin/magento module:enable MGS_Fbuilder

Error: Unknown module(s): 'MGS_Fbuilder'

version is 2.4


Solution: 

First of all, please try to check your theme package, and make sure you upload the theme files properly. 

And please follow our document: 

https://themes.magesolution.com/gemmart/doc/#install-theme

But just one thing, you need to note, you have to upload 2 folders:

to your server before applying any patchs for magento version you are using. 

49. How to recover the default menu ID = 1?

You can't create a new menu? Maybe it's because you deleted the default one whose ID is 1

Step 1: go to your database -> Choose table mgs_megamenu_parent 

Step 2: change parent_id of your menu which you want to display to 1 


 Then clear cache and check your site again.

50. Change content on frontend by editing directly in file

I want to change a few contents but not working in front end

Answer: if you want to know what template file you need to edit, let use this feature

https://docs.magento.com/user-guide/system/template-path-hints.html

51. How to change Product Page image sizes to match customer's product image

Issue: All our images for products are showing as squares and we need them to not have the white border on the left and the right.

Solution: 

This is the place where you can set the image size:


However, we see that you are setting the product to be square but the image you uploaded for the product is a rectangle so the rendered image will have a white background added to make the image square. 

6476277624.png

Please check it again. 

52. How to Configure Color Swatches

If you want  let this color selection show here under listed in magento 2:

Please refer this document:

https://www.mageplaza.com/kb/how-to-configure-swatches-in-magento-2.html

It will help you resolve this issue as you want: 

53. Your configuration isn't applied onto front-end?

Please check your server in advance, perhaps it's because of server cache or something

Then please check again whether the configuration is applied for a specific store view?

54. "Best seller" on demo

I want to have a best-seller or top-trending section:

Answer: We dont have that function, but you can create a new product atrribute then name it “best-seller” or “top trending”

Please refer our documentation: http://www.magesolution.com/themes/organie/docs2/index.html#create-attribute

55. How to Create New Admin User in Magento 2

If your admin site is not working, you can create new admin via command line

You can refer this article to get more ( via admin panel and command line): 

https://magefan.com/blog/create-new-admin-user-in-magento-2