Public Tickets
UsingerIT
Theme DownloadClosed
Updated June 1, 2022 at 8:42am
4
Most recent comment from Ronny Adsetts:@UsingerIT Thanks for replying. I've emailed them directly too with no reply so things don't look promising.The latest version of the Unero theme I have is v1.3.4 which is from Nov 2020 I th ...
Doralia
problem in the Home pageClosed
Updated April 27, 2021 at 3:19am
4
Most recent comment from [deleted]:Thank you for your letting me know. I will close it with your permission.
Doralia
Impossibility to fix the product images - Unexpected rotationClosed
Updated April 27, 2021 at 8:39am
5
Most recent comment from [deleted]:Hi Doralia, Our dev looked at your issue, but actually we don't see any problem with All store view and english store view, what exactly is your problem? Can you show me?Please let us know more ...
Doralia
Page Artisans doesn't show productsClosed
Updated April 23, 2021 at 9:22am
5
Most recent comment from [deleted]:Dear Doralia,Just config in admin. The main point is, when you choose the category to be landing, it will not show the products. It will show the child category.Thank you
Doralia
Images and Videos Uploads and ReplaceClosed
Updated April 23, 2021 at 8:33am
3
Most recent comment from [deleted]:Dear Doralia,Please describe more detail about the issue you are facing.We dont get your point on this issue.Or you can record for us to get better understandingThank you
moonwerks
Add Canonical link to Blog Posts for SEOClosed
Updated February 24, 2021 at 8:24am
5
Most recent comment from moonwerks:Hi, thank you for letting us know that the blog extension doesn't have the option to add canonical links. Hopefully all support is very straightforward on answering questions like this, and not ...
moonwerks
Adding alt text in Owl Carousel Slider images causes errorClosed
Updated February 24, 2021 at 2:24am
5
Most recent comment from [deleted]:Dear moonwerks,Thank youNow, I will close this ticket
speedyorders
refundClosed
Updated February 8, 2021 at 8:40am
7
Most recent comment from [deleted]:Hi speedyorders, Thanks for your patience and sorry for this late response due to our weekend. We always try to improve and develop the theme to give our customers have good experiences in our them ...
moonwerks
Uninstall Unero ThemeClosed
Updated February 1, 2021 at 4:00am
4
Most recent comment from [deleted]:Hi moonwerks,
Thanks for your reply and sorry for this late response due to our weekend.
Yes, please follow it exactly to uninstall the Unero theme as you want. And our devs have just edited ...
moonwerks
Compare products page has no designClosed
Updated January 14, 2021 at 8:26am
3
Most recent comment from [deleted]:Dear moonwerks, Thanks for your new ticket. Could you please give us your site info ( admin url, admin account and ftp/ssh access detail ) ? So we can specify whether or not your issue is a theme b ...
CELA Selma
Home page tab + front end builderClosed
Updated November 30, 2020 at 2:33am
2
Most recent comment from [deleted]:Dear CELA Selma, Thanks for your choosing our theme. Could you please give us your site info ( admin url, admin account and ftp/ssh access detail ) in private ticket? So we can specify whether or n ...
crimsouneclub
Incorrect category matching with Magento default and created by themeClosed
Updated October 20, 2020 at 8:49am
3
Most recent comment from [deleted]:Dear crimsouneclub,Fixed, please when you edit the category name,.... make sure you also changed in Store view
https://prnt.sc/v2wbthPlease check and respond to this ticket if the problem is still no ...
crimsouneclub
Logo Category Tab not aligned on mobile viewClosed
Updated October 19, 2020 at 7:01am
12
Most recent comment from [deleted]:Dear crimsouneclub,Thank you for your replyAs I told you, please open a new ticket for any other issue or question. Asking questions in one ticket may mess us up. If the problem "Logo Category Tab no ...
crimsouneclub
Logo not mobile Responsive and youtube video height issueClosed
Updated October 15, 2020 at 2:17am
10
Most recent comment from [deleted]:Dear crimsouneclub, I think I'd said to you.......For any other issues or problems, could you please open a new ticket. I appreciate that, it will help us easier to manage our system as well as ...
chriswilk51
Compare products - image position is not fixedClosed
Updated October 7, 2020 at 4:26am
12
Most recent comment from [deleted]:Dear chriswilk51,Could you please open a new ticket for these question?Please sympathize, we have a system that we only fix the problem of this ticket as I'd explained in the previous commentsIf ...