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Public Tickets

edendelilith Block DesignClosed   Updated March 15, 2021 at 2:20am   11 Most recent comment from [deleted]:Dear edendelilith,Thank you for letting us knowNow if you allow, I will close this ticketHave a nice day durgayasas Products shown in unrelated categoriesClosed   Updated January 6, 2021 at 2:11am   7 Most recent comment from [deleted]:Dear durgayasas,can you please be more specific on your problem? By a picture or record video?Thank you Hasan Error in setup:di:compile after installing the themeClosed   Updated December 31, 2020 at 7:29am   2 Most recent comment from [deleted]:Dear Hasan,The problem occurs when you'd not applied the compatible patch to your magento versionPlease refer this article carefullyhttp://themes.magesolution.com/hebes/docs/m2/install-theme.php ... durgayasas Front End ErrorsClosed   Updated October 21, 2020 at 6:00am   3 Most recent comment from durgayasas:Hi Jeremy, Yeah sure please close this ticket then. Sorry for the late reply Carlo Product page - Block in product.info.media hidden after page renderingClosed   Updated October 8, 2020 at 6:56am   2 Most recent comment from [deleted]:Dear Carlo,Thank you for contacting usSorry for the late reply, we just had been through a very huge change in our systemCould you please be more specific on your problem? Such as a capture image or ... janerikpaul Error when adding a product to the shopping cart in Magneto 2.4 with the advanced custom options extensionClosed   Updated October 2, 2020 at 2:16pm   2 Most recent comment from janerikpaul:Is this developer responding / providing any support for this theme? Carlo Menu settingClosed   Updated September 8, 2020 at 6:18pm   2 Most recent comment from [deleted]:Hello, Please accept our apologize for the late reply, Now we are planing to change the support process, so please create a new ticket with your issue and your site info ( admin url, admin account, ft ... durgayasas Front End ErrorsClosed   Updated September 8, 2020 at 6:17pm   11 Most recent comment from [deleted]:Hello, Please accept our apologize for the late reply, Now we are planing to change the support process, so please create a new ticket with your issue and your site info ( admin url, admin account, ft ... durgayasas Category texts font colorClosed   Updated September 8, 2020 at 6:17pm   2 Most recent comment from [deleted]:Hello durgayasas, Please accept our apologize for the late reply, Now we are planing to change the support process, so please create a new ticket with your issue and your site info ( admin url, admin ... durgayasas Instant search issueClosed   Updated August 20, 2020 at 10:45am   2 Most recent comment from [deleted]:Hello, Thanks for your ticket. Could you please give me your admin information (url, username, password) and ftp/sftp information (host, user, password). I cannot connect to your server with the most ... Sudipta Mukhopadhyay Theme checkout page issuesClosed   Updated July 16, 2020 at 4:20am   6 Most recent comment from [deleted]:Please try to add this product to cart: https://demodigicel.hybris.uk/apple-iphone-pro.html This product is configurable product and its subsidiary products are simple products => shipping method will ... Szymon Page Title Background By Category ImageClosed   Updated July 13, 2020 at 3:47am   6 Most recent comment from [deleted]:Hi,Please check my screenshot below: durgayasas Issues on validationClosed   Updated July 10, 2020 at 8:13am   7 Most recent comment from [deleted]:Hello,Yes they will be included Sudipta Mukhopadhyay Theme compatibility issuesClosed   Updated July 9, 2020 at 7:17am   2 Most recent comment from [deleted]:Dear  Sudipta Mukhopadhyay, Thanks for contacting us, Could you please give me your site info ( admin url, admin account and SSH account ) we will check and help you. durgayasas Category Products Display ErrorClosed   Updated June 22, 2020 at 4:40am   2 Most recent comment from [deleted]:Hello,Could you please give me an example? I see the products are showing on the category, no problem