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Public Tickets

jorgevergel703 No puedo instalar el tema en shopifyClosed   Lusion - Shopify Theme   Updated October 3, 2023 at 4:22am   2 Most recent comment from Shopify Team:Hi jorgevergel703 Please use English, you should unzip the packet, our themes are insideThanks,AHT TEAM inquiryisho White Line on Desktop website and no logo on mobile websiteClosed   Lusion - Shopify Theme   Updated October 3, 2023 at 3:59am   3 Most recent comment from Shopify Team:Hi, inquiryishoI have sent you an invitation to visit your store, please accept, we will check and fix errors on your storeThanks,AHT TEAM modaisleri Purchase CodeClosed   Lusion - Wordpress Theme   Updated September 20, 2023 at 9:50am   2 Most recent comment from WordPress Team:I have reset the license for you. Please try activate it on the domain you want. matias Theme bugClosed   Lusion - Wordpress Theme   Updated September 20, 2023 at 9:45am   17 Most recent comment from WordPress Team:What error are you getting now? Can you send me a picture of the error? jobbkk88 Press the star review button does not show the correct result.Closed   Lusion - Wordpress Theme   Updated September 14, 2023 at 6:55am   31 Most recent comment from WordPress Team:I checked your website, but it still shows normally https://prnt.sc/BEw7QKAHd4XSPlease check it for me. emanueljosue What is the patches/patch_for_theme_version_2.1.22 folder in Claue Magento 2 ?Closed   Claue - Magento Theme   Updated September 6, 2023 at 10:12pm   3 Most recent comment from emanueljosue:Thank you, I was able to move forward with your instructions! satyajitgaikwad Cumulative Layout Shift (CLS) issue with performance of websiteClosed   Lusion - Shopify Theme   Updated September 4, 2023 at 6:28pm   17 Most recent comment from Shopify Team:Hi, satyajitgaikwad We will process the slider for you, please wait a momentThanks,AHT Team Sarah Premium plug insClosed   Aki - Multipurpose Kids WordPress Theme   Updated August 25, 2023 at 8:25am   2 Most recent comment from WordPress Team:These two plugins are included in the theme, you do not need to activate the license to it and can still use it normally. ricosdias shortcodes and APR slides dont work in elementorClosed   Lusion - Wordpress Theme   Updated August 25, 2023 at 8:23am   4 Most recent comment from WordPress Team:What page are you adding this widget to? Can you send me the URL? chahat The response is not a valid json response not validClosed   FoodFarm – WordPress Theme for Farm, Farm Services and Organic Food Store   Updated August 23, 2023 at 7:24am   2 Most recent comment from WordPress Team:Can you send me your admin account?  ecomdubaiuae Translation issuesClosed   Lusion - Wordpress Theme   Updated August 23, 2023 at 7:00am   30 Most recent comment from WordPress Team:Sincerely sorry, I informed the developer but he said that without changing the URL settings, the translation error cannot be fixed because our theme is not fully compatible with Polylang yet, like I ... Applei9 Shopify theme isn't working and installing properlyClosed   Lusion - Shopify Theme   Updated August 23, 2023 at 2:52am   44 Most recent comment from Shopify Team:Hi, Applei9 I'm sorry for your experience, Shopify has a quite different usage from the platforms you are used to, if you want a refund, please create a refund request on Themeforest, we will pr ... Rahul Rao Cart on Header is not clickableClosed    Franco - Elegant WooCommerce WordPress Theme   Updated August 17, 2023 at 10:08am   10 Most recent comment from WordPress Team:We pushed the theme update version to fix it. Please update the theme and check it again. ricosdias category pages all blank after updating pluginsClosed   Lusion - Wordpress Theme   Updated August 17, 2023 at 10:05am   4 Most recent comment from WordPress Team: So happy to hear that your problem was resolved. I hope you love our theme. Because your issue is no more. I will close this topic now. larkcreatives hero slider arrows not workingClosed   Lusion - Shopify Theme   Updated August 17, 2023 at 1:49am   2 Most recent comment from Shopify Team:Hi larkcreatives , you can create this section on any page, so we can check it out, or I sent you an invite to visit your store, we'll take care of it for you.Thanks,AHT Team