Public Tickets
ecomdubaiuae
Translation issuesClosed
Lusion - Wordpress Theme
Updated August 23, 2023 at 7:00am
30
Most recent comment from WordPress Team:Sincerely sorry, I informed the developer but he said that without changing the URL settings, the translation error cannot be fixed because our theme is not fully compatible with Polylang yet, like I ...
Applei9
Shopify theme isn't working and installing properlyClosed
Lusion - Shopify Theme
Updated August 23, 2023 at 2:52am
44
Most recent comment from Shopify Team:Hi, Applei9
I'm sorry for your experience, Shopify has a quite different usage from the platforms you are used to, if you want a refund, please create a refund request on Themeforest, we will pr ...
Rahul Rao
Cart on Header is not clickableClosed
Franco - Elegant WooCommerce WordPress Theme
Updated August 17, 2023 at 10:08am
10
Most recent comment from WordPress Team:We pushed the theme update version to fix it. Please update the theme and check it again.
ricosdias
category pages all blank after updating pluginsClosed
Lusion - Wordpress Theme
Updated August 17, 2023 at 10:05am
4
Most recent comment from WordPress Team: So happy to hear that your problem was resolved. I hope you love our theme.
Because your issue is no more. I will close this topic now.
larkcreatives
hero slider arrows not workingClosed
Lusion - Shopify Theme
Updated August 17, 2023 at 1:49am
2
Most recent comment from Shopify Team:Hi larkcreatives , you can create this section on any page, so we can check it out, or I sent you an invite to visit your store, we'll take care of it for you.Thanks,AHT Team
c4web
does not connect to the licenseClosed
Lusion - Shopify Theme
Updated August 14, 2023 at 8:57am
5
Most recent comment from WordPress Team:Hi adam.Please create your own topic, we will check it for you.
intuchsar
I cannot "Reactivate" the theme I purchaseClosed
Modus - Modern Furniture WooCommerce Theme
Updated August 12, 2023 at 1:59am
2
Most recent comment from WordPress Team:we removed lincenses on old site, you can install and activate on new site. please check again.
Rahul Rao
Purchase code is not workingClosed
Franco - Elegant WooCommerce WordPress Theme
Updated August 8, 2023 at 8:47am
7
Most recent comment from WordPress Team:Our developer is checking, we will wrap it up soon.
howard_dev
License KeyClosed
Lusion - Wordpress Theme
Updated August 8, 2023 at 6:53am
2
Most recent comment from WordPress Team:We have reset your license. Please check it again.
createdpatterns
49a2c171-25bb-4567-bac3-34c2cbf0047eClosed
Lusion - Wordpress Theme
Updated August 8, 2023 at 6:53am
2
Most recent comment from WordPress Team:We have reset your license. Please check it again.
caioricciardi2023
LICENSINGClosed
ArrowIT - Technology, Digital Transformation WordPress Theme
Updated August 7, 2023 at 10:27am
2
Most recent comment from WordPress Team:We have reset the license for you. Please check it again.
ecomdubaiuae
Header IssuesClosed
Lusion - Wordpress Theme
Updated August 9, 2023 at 4:53am
5
Most recent comment from WordPress Team:We have fixed your issue on your website. Please check again.
If your issue is resolved, please tell us so that we can close this topic.
ecomdubaiuae
Site speedupClosed
Lusion - Wordpress Theme
Updated July 31, 2023 at 8:39am
2
Most recent comment from WordPress Team:I assigned this issue to our developer and will give you a solution asap.
abrilvalencia
Modify language.Closed
Lusion - Shopify Theme
Updated July 31, 2023 at 2:12am
2
Most recent comment from Shopify Team:Hi abrilvalencia,You can go to store settings/language, and change default language to spanishThanks,AHT Team
ricosdias
Facebook for Woocommerce not workingClosed
Lusion - Wordpress Theme
Updated July 27, 2023 at 9:37am
7
Most recent comment from WordPress Team:Please contact the plugin provider to get support.