Hi,

Thanks for interesting our item.

Can you provide some following info so I can check?

- Your site link

- A WordPress admin account 

- FTP ( it will be needed so I can check for the search template) 

Regards,

ArrowPress

I can't connect to the FTP. Can you check again? It could be because of the permission.  

http://prntscr.com/gv1aul

Also, I tried to switch to default theme like Twenty Fifteen, I don't see the difference in the search function. Can you give more detail on it so I can check for the search error more effectively? 

Thank you

Thanks for detailed explanation.

I can connect to the FTP now but I don't see any folder of the website. 

http://prntscr.com/gvjce8

I fixed it for you by adding this function to child theme. 

function remove_parent_filters(){ 
 if ( !is_admin() ) {
     remove_filter('pre_get_posts','helpmate_searchfilter');
 }
}
add_action( 'after_setup_theme', 'remove_parent_filters' );

Can you check again? 

Thank you!

Thanks for your reply.

If you feel happy with our theme and our service, can you rate our item 5stars in ThemeForest? It will helps us, you can rate our item in this link:

https://themeforest.net/item/helpmate-6-in-1-maintenance-wordpress-theme/reviews/16489291

Thanks so much