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  Public Ticket #1332204
Problems with permissions
Closed

Comments

  • Carina started the conversation

    Hello!

    We have problems to install the demo content of the theme. It says we dont have permission to access this site. We had this problem before during installing the theme, and solved it through installing it through the FTP server.

    Would you mind helping us fixing this problem? Thanks so much!

    If you need any further information, please do not hesitate to contact me. 

    Regards,

    Carina

  • [deleted] replied

    Dear, 

    Can you take me link, and info your site.?

    My developer will check that.

    Thank you!

  •   Carina replied privately
  • [deleted] replied

    Dear, 

    To import demo data, you must use Fekra theme, After import you can active child theme to use.

    Thank you!

  • Carina replied

    Hi,

    Fekra theme is aktive now but I have still problems to install the demo (plumber).

    I get an error that says:

    Fatal error: Call to a member function delete() on a non-object in /www/htdocs/w009a086/asg-anhaenger.de/wp-content/plugins/revslider/includes/slider.class.php on line 1888


    How can I fix it?

    Thank you

  • [deleted] replied

    Dear,

    Please give me ftp your site. 

    We will test and import data for you.

    Thank you!

  •   Carina replied privately
  • [deleted] replied

    Dear.

    My developer imported data. 

    You can import demo  other home page 

    Thank you

  • Carina replied

    Hi,

    thank you very much.

    There is another thing I do not understand. The color of the site is orange. In Fekra options > Skin I put the main color to red (#cf3426) but nothing happened. It is still orange.

    Regards

  • [deleted] replied

    Dear,

    Please disable choose skin in backend page. If you choose skin in backend page, this page will use this color for this page.

    Thank you!

  • Carina replied

    Hi,

    thank you.

    My google map does not appear, it is just white. I've put the coordinates and also the map api. What's wrong?


    Regards

  • [deleted] replied

    Dear,

    Please use Google map, the "Fekra map" is old and it can't use with current Google.

  • Carina replied

    Hi,


    thanks for that advice.

    The site is online now but I have some problems:

    1) On mobile devices the text in the slider is cut off on the right and left side. How can I fix this?

    2) The menu does things I do not unterstand. When I'm on the site Impressum or Datenschutz (footer menu) the last three navigation points are red and unterlined. And on the start page "über uns" is underlined even then I click on for example "Anhänger kaufen". Can you please check the menu?


    Regards,
    Carina

  • [deleted] replied

    Dear,


    Can you take me your site admin info. We need view setting slider on your site.

    Thank you!.

  •   Carina replied privately
  • [deleted] replied

    Dear,

    Please review and feedback.

    Thank you!

  • Carina replied

    Hi,

    thank you very much for your quick support. The slider on mobile devices is ok now. Where can I do this setting in the backend? That would be good to know for the next time :)

    I've put the trailer pictures above the slider with a negative margin. Is there a possibility that this setting is off on mobile devices so that the pictures are below?

    The menu is still confusing for website visitors. On the Impressum site e.g. the menu items are red but you cannot click on them and go to the right section auf the start page. Which menu I have to use to get a user-friendly navigation?


    Regards

    Carina



  • [deleted] replied

    Dear,

    For slider https://s.nimbus.everhelper.me/share/1310477/fzbgng0uo9no2w1cgqdg

    For trailer pictures. https://s.nimbus.everhelper.me/share/1310484/zg7ix7d8syzi256kd1ym

    For Menu Please clear cache and review.

    Thank you!

  • Carina replied

    Hi,

    thank you for the screenshots.

    I don't want to remove the trailer pictures. Just on the mobile view the first trailer with the grid should be below the picture with the streets (instead of on the picture). I attached a screenshot. Is this possible?

    Menu: The menu is better now but when I'm on the Impressum site I cannot click on "Anhänger kaufen", "Anhänger mieten" and "Referenzen". Just "Über uns" is working and I get back to the start page.

    Regards,
    Carina

  • [deleted] replied

    Dear,

    Please check again. They were fixed.

    Thank you!

  • Carina replied

    Hello,

    Great!

    Just one more question to the menu: Why is "Über uns" on the start page aktive (red) when I open it?

    On mobile devices there is a really big distance between the references and contact. I cannot find this setting to make it smaller.


    Regards,
    Carina

  • [deleted] replied

    Dear,

    Please review and feedback.

    Thank you!

  • Carina replied

    Hi,

    thank you for optimating the mobile view.

    Sorry, but the menu is still not working correctly...

    Anhänger kaufen: correct but sometimes "Über uns" is red underlined

    Anhänger mieten: It scrolls to the right section but in the navigation "Anhänger kaufen" is red underlined

    Referenzen: "Anhänger mieten" is red underlined

    Über uns: not red and underlined

    Kontakt: "Referenzen" is red underlined

    It is very confusing .What is wrong?


    Regards,
    Carina

  • [deleted] replied

    Dear, 

    Please review and feedback.

    Thank you!

  • Carina replied

    Hi,

    there is still the same problem in the menu.
    I attached a screenshot. Here you can see that I navigate to "Referenzen" but "Anhänger mieten" is red underlined and not "Referenzen". The other navigation points have the same problem, that not the right and active point is underlined.

    Regards
    Carina