Okay
  Public Ticket #1332505
Issues galore
Closed

Comments

  • Lucy started the conversation

    Hi

    When installing demo and recommended plugins some errors kept flashing up.  Although they are now installed.  

    When I go into the customiser an error flashes up temporarily.  

    When trying to opt for another header style it doesn't change.  Many things are not updating in fact.

    I can't see where to change the map behind the 'get an estimate'

    The footer copyright won't take html, so can't add a link.

    The phone number, address, working hours is repeated in the customizer.

    The 404 section on the customizer is asking about the footer.

    The header telephone number - can the 'free line for you' be changed and the HTML  a href : tel:+44 clickable

    the clickable email address in the header comes up with an http:// in front

    Can we opt for NO pop up?

    I want boxed width not full width, the options are wide and full width.  Isn't the width meant to make the website boxed?

    Recommended limits and recommendations have been set and WP is at latest version.

    Thank you

  •  608
    WordPress replied

    Hi,

    Thanks for interesting our item. 

    Can you provide an admin account so I can check for you?

    Regards,

    ArrowPress Team


  •   Lucy replied privately
  •  608
    WordPress replied

    Hi,

    I'm working on your site now. 

    1. Header type: you should edit home page, scroll down and select header type to Default in Layout Options box. 

    2.  I can't see where to change the map behind the 'get an estimate'

    => It is the static image. So you can change it in wp-content/themes/helpmate/images/map_img.jpg

    3. The phone number, address, working hours is repeated in the customizer.

    => Each header will have their own settings so it will display all in the customizer. You can see it separately in Theme Options. 

    4. The 404 section on the customizer is asking about the footer.

    => Can you give more detail on this?

    5. The header telephone number - can the 'free line for you' be changed and the HTML  a href : tel:+44 clickable

    => The text "free line for you", you can change it with loco translate. 

    This field only allow the number.  But if you want to add +44, I can add for you. Can you provide FTP info? 

    6. the clickable email address in the header comes up with an http:// in front

    => Can you provide an FTP info?

    7. If you want boxed layout, I can help you to add it. For now, the boxed layout don't available now.


    Thank you 


  • Lucy replied

    1. Sorted

    2. I've added the image I want to replace map in wp-content/themes/helpmate/images/  but how do I display it on front end?

    3. Sorted

    4. Customize > 404 page = says display footer yes/no

    5. Could you tell me where to locate and I will do it myself

    6. As above

    7. Leave as it is for now

    *******

    Also, how does the get an estimate work?

  •  608
    WordPress replied

    Hi Lucy, We are processing. We will have update for you soon. Thanks.


  •  608
    WordPress replied

    Hi,

    2. You can replace the image map_img.jpg with your image with the same image name directly in images folder. Or you can upload the image to Media in WP admin sidebar link to get the image link and go to Visual Composer > Custom CSS and then add new custom style to change it. 

    .mad_main6 .top_map_section {
        background: url('image_url') no-repeat;
    }

    4. Customize > 404 page = says display footer yes/no

    => There is an options to display footer in 404 page. 

    5. The header telephone number.

    _ Install and activate child theme. 

    - Copy header_6.php file in wp-content/themes/helpmate/headers/ to the same path in wp-content/themes/helpmate-child/headers/

    - Change this line 

    <a href="callto:<?php echo esc_url($helpmate_settings['header-contact-phonenumber6']) ?>">

    to the static phone number you want. 

    6. Header email: 

    _ After finishing the question 5, search header_6.php file in child theme and change this line

    <a href="mailto:<?php echo esc_url($helpmate_settings['header-contact-email6']) ?>

    to 

    <a href="mailto:<?php echo $helpmate_settings['header-contact-email6'] ?>

    Let me know if you need more help on this. 

    Thank you



  • Lucy replied

    OK thanks, I am still waiting for an answer on the 'Get an Estimate' > Moving from / moving to > start typing in the boxes and let us do the rest.  How does it work?

  •  608
    WordPress replied

    Hi,

    The Get an Estimate part in our demo is just static content for now. 

    Thank you


  • Lucy replied

    That's disappointing, that was the main reason of purchasing the theme.

    How do I put a hyperlink in the copyright footer?

  •  608
    WordPress replied

    For the estimate box, I have idea that you can change it to contact form so when user field the form, it will send an email to your inbox. It still simple function but I don't know how to help you with this. 

    For the footer copyright text, - you can opy footer_6.php file in wp-content/themes/helpmate/footers/ to the same path in wp-content/themes/helpmate-child/footers/

    And change this line: 

    force_balance_tags(esc_html($helpmate_settings['footer-copyright']));

    To

    $helpmate_settings['footer-copyright']

    After that, you can enter the link to the footer copyright field in Theme Options.

    If you need further help on this, let me know

    Thanks


  • Lucy replied

    I had already added the contact form, thanks.

    The changes to the footer still wont enable a link

  • Lucy replied

    Sorry could you also tell me where to change text header 'Store Location' on the side tabbed panel?

  •  608
    WordPress replied

    Hi,

    I updated the footer_6.php file for you in this line. 

    <?php echo $helpmate_settings['footer-copyright'];?> 

     Also, you should place the footer_6.php file in wp-content/helpmate-child/footers/footer_6.php . If you can provide FTP, I can help you to do it. 

    - For the text "Store Location", you can change it with Loco translate plugin. You can go to Loco translate > Themes > New language > if you just want to change it in English text, you can select English language. 

    Thank you



  • Lucy replied

    I tried that myself, if you look in the footer it is not displaying a link

    Store location - it isn't the language I want to change, it the the wording. I want it to read Storage Location

  •  608
    WordPress replied

    Can you check the site again? 

    It seems something wrong and the site can't access. Can you access the site normally?

    Also, for the footer link, have you changed the path of footer_6.php file in child theme as the previous reply? 

    For the Storage Location, Loco translate plugin can help you to change it. You can create the Language "English" and change it to any text you want "Storage Location" 

    Thank you