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  Public Ticket #1350169
Theme is not loading
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  • Joydiip started the conversation

    Hi , 

    We have uploaded the theme in our server but it is loading properly on the website (www.sfylo.com). 

    The banners/ images of the themes are not showing on the website. 

    Please do advice on the next steps. 

    Thanks in advance. 

    Cheers

    Joy

    [email protected] 

  • [deleted] replied

    Hello,

    Thanks for your feedback, just want to ask have you hit "Install Theme" button and import homepage yet? Please go to admin MGS -> Theme Setting then expand "General" and press "Install Claue Theme" and expand "Import" to import the homepage you like

  •   Joydiip replied privately
  • [deleted] replied

    Hello,

    Ok, please give your site info ( url site, admin account and ssh account ) I will check it

  •   Joydiip replied privately
  • [deleted] replied

    Hello,

    We had already updated the theme to fix this error, please go to themeforest and download newest package, then update your site, the problem will be resolved

  • Joydiip replied

    Hi Linh, 

    Thanks so very much for your kind help. Tried installing again after downloading the theme again from Themeforest. Getting the attached error. 

    Would really appreciate if you could sort this out on priority. 

    Cheers

    Joy

  • [deleted] replied

    Hello,

    If you install theme from scratch, so please ignore to install MGS module, please only install Magento module then you can install our module after installing

  • Joydiip replied

    Hi Linh, 

    Did as per your instructions and Magento got installed without any problems. However, tried enabling the MGS modules from the Tool Management in the Systems section in the Magento but the same was throwing errors. Attached are the screenshot of the same. Please do let me know if you would like me to install the theme again instead of enabling them?In that case I would need your help to know from where to install the theme after installing the Magento module. 

    Looking forward to your help. 

    Cheers

    Joy 

  • [deleted] replied

    Hello,

    Thanks for your feedback, it comes from MGS_Landing module, I have fixed it on your server, now please use an other browser and install theme from scratch again, also note that the MGS_Landing module only works on the magento2.2

  • Joydiip replied

    Hi Linh, 

    It is still not working. Not sure how do we fix this!! Can we do skype call and get it sorted? Please do suggest a way out! Would look forward to your kind advice. Cheers. Joy. 

  • [deleted] replied

    Hello,

    So please try to download newest package from themeforest and update for your site, we just tested on the local machine and the problem was resolved in newest package

  • Joydiip replied

    Hi Linh, 

    Could you please share a link to the new package?? An should we install the entire theme including the MSG module??

    Please advice. 

    Cheers

    Joy

  • [deleted] replied

    Hello,

    You can be easy to download it on the themeforest, please login to themeforest by account that you used to buy our theme