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  Public Ticket #1359334
Mouse Scroll on FoodFarm site not working
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Comments

  •  1
    kirsrose started the conversation
    November 6, 2017 at 4:06pm

    Hello, 

    Mouse scroll has quit working several days ago on my FoodFarm site. So I have to use the side bar scroll to move up and down on my page.

    Thank you!

  •  601
    WordPress replied
    November 7, 2017 at 3:03am

    Hi,

    Thanks for your purchase

    I can not access your website. You can check back and let me know.

    Can you provide an admin account  so I can check for your problem?

    Regards,
    Thanvv


  •   kirsrose replied privately
  •  601
    WordPress replied
    November 8, 2017 at 8:14am

    Hi,

    I can't access the site. Can you access it normally? I got the below error

    Also, for the problem, can you check to see if the Smooth Scroll option turn on in Ultimate > Smooth Scroll? If it turns on, turning it off can fix the problem. 

    Thank you


  •  1
    kirsrose replied
    November 8, 2017 at 2:50pm

    Hello,

    My apologies, I do not know why you cant access the site. It works well on my end. Sorry for the headache.

    But your explanation was very helpful and I followed what you suggested and it worked great!

    Thank you so much!

  •  601
    WordPress replied
    November 9, 2017 at 1:45am

    Hi Kirsrose,

    Can you take some time to rate our item 5stars in ThemeForest?

    https://themeforest.net/item/foodfarm-wordpress-theme-for-farm-farm-services-and-organic-food-store/reviews/15359005

    Thank you so much!
    Thanvv