Okay
  Public Ticket #1359783
Installation
Closed

Comments

  •  1
    flomojoe started the conversation

    I can not see any other pictures, only the first. Why? I have do all the instructions in the river documentations. (http://hn.arrowpress.net/riven-gui/#toc9) Do I have to buy plugins so that everything works, if so which ones?

  •  595
    WordPress replied

    Hi,
    Thanks for your purchase

    Can you provide an admin account info so I can check for your problem?

    Regards,
    Thanvv


  •   flomojoe replied privately
  •  595
    WordPress replied

    Hi,

    I can not logged in to your account.

    Thanks,

    Thanvv


  •   flomojoe replied privately
  •  595
    WordPress replied

    Hi,

    I need to import the demo again. Can you provide FTP info so I can check for your problem??

    Thanks,

    Thanvv


  •   flomojoe replied privately
  •  1
    flomojoe replied

    The template looks good, only I can not get into the backend. wrong user / password. When calling the backend came the note that the db has to be updated, I did that, now I'm no longer in the backend ...

  •  595
    WordPress replied

    Hi, 

    I have imported the demo for you. You can configure your website.
    user: admin
    pass: Admin$123

    Thanks,

    Thanvv


  •  1
    flomojoe replied

    Thank you Thanvv, it work´s! But the store not:

    Not Found

    The requested URL /checkout/ was not found on this server.

  •  595
    WordPress replied

    Hi,

    Can you check to see if the checkout page exists in Pages? If not,  you can follow this instruction to create checkout page and assign it in the Woocommerce setting. 

    https://docs.woocommerce.com/document/woocommerce-pages/

    Thank you


  •  1
    flomojoe replied

    Sorry, but I bought a template so I do not have to build the pages myself. The pages are there, but without content ... What can we do? Thanks and best regards

  •  595
    WordPress replied

    Can you provide an admin account again so I can check for the backend? 

    Actually, these pages will be created automatically when you set up the WooCommerce plugin. 


  •  1
    flomojoe replied

    You can use this account: user: admin pass: Admin$123

    Sorry, I'm not a wordpress pro but that's why I bought the template. Many Thanks

  •  595
    WordPress replied

    Hi,

    Can you provide FTP info so I can check for your problem??

    Thanks,


  •   flomojoe replied privately
  •  595
    WordPress replied

    Hi,

    Host: ???

    Thanks,


  •  1
    flomojoe replied

    preview.amacapp.com

    Sorry, but all data is in the ticket history ...


  •  595
    WordPress replied

    Hi, 

    You can check website I fixed. (with: Einfach - http://prntscr.com/h829u3)

    With: Beitragsname - http://prntscr.com/h82aqz - http://prntscr.com/h82b12

    I do not see the .htaccess file on your FTP. You can follow instructions:

    Wenn deine .htaccess-Datei beschreibbar wäre, könnte WordPress sie automatisch bearbeiten. Das ist nicht der Fall. Darum findest du hier die mod_rewrite-Regeln, die du manuell in deine .htaccess-Datei einfügen musst. Klicke in das Feld und verwende Ctrl + A um alles auszuwählen.

    Thanvv.


  •  1
    flomojoe replied
    Thanks, I changed it.


    Can you tell me what's up with the Plugin Redux Framework, I'll activate it, then I'll have errors in the backend and a blue border around the menu ... 
  •  595
    WordPress replied

    Hi,

    Redux plugin will enable the Theme Options for your site. 

    For the blue border, it is because demo mode of Redux is enable. So can you try to go to Plugins and click Deactivate demo mode of Redux Framework plugin. 

    Thanks,

    Thanvv


  •   flomojoe replied privately
  •  595
    WordPress replied

    Hi,

    I'm solving that problem for you. I do not know the reason why.

    Thanks.


  •  1
    flomojoe replied

    hi, sorry but not working ... 

    Not Found

    The requested URL /cart/ was not found on this server.

  •  1
    flomojoe replied

    Okay, i have found the problem ... thank you very much!

    best regards

  •  595
    WordPress replied

    Hi,

    How do you fix it? Can you tell me?
    Can you take some time to rate our item 5stars in ThemeForest?
    https://themeforest.net/item/riven-wordpress-theme-for-app-game-single-product-landing-page/reviews/15894202
    Thank you so much,

    Thanvv


  •  1
    flomojoe replied

    In the Virtual Host.conf the entrys was missing ...

    I have submitted the rating!

  •  595
    WordPress replied

    Thank you so much,

    Happy weekend!


  •  1
    flomojoe replied

    Hi, can you give me a hint what I need to adjust to adapt the shop pages to the Home Single Product template. The shop layout fits only to Home Landing App. Many Thanks

  •  595
    WordPress replied

    Hi,
    You can select header 6 as the default header. This will be the default header for the website. Or, you can create a header to be the header for the page it is the header to link to other pages like contact, about, ...
    http://prntscr.com/ha4vc4
    Thanks,

    Thanvv


  •  1
    flomojoe replied

    hi, 

    To the template / header, the selection of the header is clear, only the header/menu in the shop is another ... Look at the website!

    And now I have activated SSL and the shop does not work anymore. what's wrong or what did i forget?

    Login data are the same ... Thank you!

  •  595
    WordPress replied

    Hi,
    I can not connect to your website.
    Thanvv


  •   flomojoe replied privately
  •  595
    WordPress replied

    Hello,

    Have a nice day!

    - For the shop page, I checked again and see that only default permalink in Settings > Permalink will work as before. So can you check the server settings again? 

    - For the menu, homepage enables menu one page in page editing by checking "Show Menu OnePage" in Layout Options box so it will use the menu in One Page Single Product location. 

    Other pages will use menu in Menu Primary location. That why the menu is different between homepage and other pages. 

    Thank you


  •   flomojoe replied privately
  •  595
    WordPress replied

    Hi,

    Have a nice day,

    I do not understand your idea. You can explain in more detail
    Thanks,

    Thanvv


  •   flomojoe replied privately
  •  595
    WordPress replied

    Hello,

    "I am not a wordpress pro and it takes a lot of time to adapt the template. do you offer a service to adapt the template? I pay that, of course. "

    => Yes, we can offer that but it will need more detail on what we need to do so we can estimate the extra cost. 

    For website performance, you can use these plugins  :

    • -  w3 total cache to cache the site
    • -  Autoptimize to cache and minify.  
    • -  EWWW Image Optimizer to optimize images. 
    • - Also, you can deactivate some module which don't use of Ultimate addon. 
    • Go to Ultimate > Modules. 
    • - Furthermore, go to Ultimate > scripts-and-styles > turn on minify option. 
    • Inline image 1

    -  For the woocommerce permalink, I'm checking on it now. 

    Thank you


  •  595
    WordPress replied

    Hi,

    Have a nice day!

    I tried but it still doesn't work. So can you try to follow this topic?

    https://wordpress.stackexchange.com/questions/259389/wordpress-ssl-https-is-not-working-with-custom-permalink

    https://stackoverflow.com/questions/30036112/wordpress-pretty-permalinks-fail-over-ssl-404-file-does-not-exist

    It should be related to the server setting. Also, I suppose you can try to contact your host provider if they can suggest better help.

    Thank you