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  Public Ticket #1381186
Can't install full demo store per instrutions
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  • daniel started the conversation

    I have follow documentation instructions to install the full demo store but always end up with this msg after loading the SQL zip:

    There has been an error processing your request

    Exception printing is disabled by default for security reasons.

    Error log record number: 1475355056913


  • [deleted] replied

    Hi

    Thanks for your feedback,

    1) Please make sure that you have not used table_prefix in app/etc/env.php, please leave blank that field

    2) Please remove var, run upgrade command:

    php bin/magento setup:upgrade

    and run deployment again

    php bin/magento setup:static-content:deploy

    Please try them

  • daniel replied

    Is the zip file "source_code_claue_magento_2.2.0" the full demo store with the magento engine?  I assume you need to create the database and load the sql zip as well. Is that correct? 

  • daniel replied

    with the zip file installation setup and deploy will be the only command need it to start the demo? 

  • [deleted] replied

    Hi

    We had "Quick Start Package" for magento 2.2.0 in theme package, so you can use it. Please try to install with it or use demo database, if you still get the error, please provide your site info ( admin account and ssh account and cpanel account ) I will check for you

  • daniel replied

    Couldn't make it work here are the credentials for this installation:

    Software
    Magento

    Installation Number
    545_42559

    Version
    2.2.1

    Installation Time
    Today at 8:22 pm

    Path
    /home/hugmefir/public_html/tempdev

    URL
    https://hugmefirst.com/tempdev

    Admin URL
    https://hugmefirst.com/tempdev/admin457_demo

    Database Name
    hugmefir_mage419

    Database User
    hugmefir_mage419

    Database Password

    r[n-pV8S33

    Also per instructions created database

    magento

    user: magento

    PW:  ht#d?MlLrzoH

    **************************

    Admin Panel: Danloren PW: Naco626066

    **************************

    cpanel

    hugmefirst.com/cpanel

    user: hugmefir

    pw:Naco62606

    SSH ID: hugmefir

  • [deleted] replied

    Hi

    Thanks for your info but we don't support install theme with full demo for you, this is themeforest's policy or you have to pay extra for it, I will guide you as follow:

    1) As I said before, if you want to install theme with full demo data, please don't use table_prefix in the app/etc/env.php but I just checked, you still are using it, please leave blank

    2) Then you delete all table in database and import database demo in the QuickStart package

    3) Then follow this

    4) Then upload code as the way you made before, note to apply patch2.2+ because you are using magento version 2.2.1

    5) Then remove var folder and connect ssh to run upgrade and deployment again

    php bin/magento setup:upgrade

    php bin/magento setup:static-content:deploy

    php bin/magento cache:clean