Okay
  Public Ticket #1421234
Various Issues
Closed

Comments

  •  2
    Mattch started the conversation

    Hi There

    I'm battling to make any changes to the theme, logo etc. I have set the "Complie CSS" setting to ON but this makes no difference. I've tried changing colors, the logo, the header, the footer and nothing changes. I've tried this on your Circle Tab on the dashboard as well as Customize on the frontend.

    Please could you assist asap. 


    Much appreciated.


    Matt 

  •  608
    WordPress replied

    Hi,
    Thanks for your purchase.

    Can you provide an admin account info so I can check for your problem?

    Regards,
    Alex Vũ


  •   Mattch replied privately
  •  608
    WordPress replied

    Hi,

    You can go to edit page scroll down option body skin remove color page :https://prnt.sc/hwp9e8
    Header 15: You user menu business: https://prnt.sc/hwpbtl

    Paul


  •  2
    Mattch replied

    Hi There

    Not sure what you're trying to show me. Hasn't fixed the issue. I still can't change any colors, menus, fonts, nothing! If you can't help me fix it please let me know and I'll approach Envato for a refund. Sorry, but I can't waste any more time trying to get this to work.

    Thanks

    Matt

  •  608
    WordPress replied

    Hi,

    Sorry for not understanding the solution. I have turned blue to demo for you. You can edit in Circle -> Skin -> General and Save (https://prnt.sc/hxn9q5). For the red color you have to correct the color in the Revolute Slider (https://prnt.sc/hxnbay - https://prnt.sc/hxncv3) and Edit page (https://prnt.sc/hxnc53 - https://prnt.sc/hxncj9).

    Thanks.


  •   Mattch replied privately
  •  608
    WordPress replied

    Hi Matt,


    Our developer have check config function and that really working on your site.

    Can you let me know step by step you have update colors, menus, fonts. I want to make sure you have follow our document http://hn.arrowpress.net/circle-gui/.


    Dzung,

    Project Manager.



  •  608
    WordPress replied

    Hello,

    I checked the site and the color still can change. 

    For example, I tested to change it to orange. 

    It could be the cache and you can't see the changes so can you try to clear the cache to check first? I know that your project deadline is coming so we will try to support for you as quickly as possible. 

    Thank you


  •  2
    Mattch replied

    Hi There


    Thank you, now I have a menu now but still cannot change the menu type or any settings, colors etc. Even when I change the copyright text at the bottom, it just reverts back to the demo. 

    Please respond to my refund. I would like this refunded at your soonest possible convenience. As I said, I have lost too much time, the theme is not working as advertised. 

    Thanks

    Matt