Dear Support,

The following described the steps I went through in order to correct a functional element that doesn't work.

Throughout https://www.seijna.adgency360.com/ we implemented "YITH WooCommerce Color and Label Variations Premium" plugin that replace the dropdown select of each product with Colors (in our case, client sell jewellery stuff in different type of GOLD colors: Pink/Yellow/White Gold)

Here are chronologically what we did to find out from where the problem is caused whether from the PLUGIN OR from the theme:

1) we contacted Yith support and asked them to investigate.

2) Their Investigation ended up with :

3) We sampled a product URL where we've different Gold color available : https://www.seijna.adgency360.com/boutique/lucky-love/bague-or-18k-parseme-de-diamants/  as you can see if you check the page, the 2 gold color labels (upon click) aren't causing the Big image to be updated which was the behavior of the plugin until 10d ago (This can't be a problem of setting @ variable : these color labels DID trigger the BIG IMAGE switch as it was happening when we clicked on them until recently)

4) We then duplicated site and installed a copied version of the main site @ http://www.COPIE-seijna.adgency360.com/ and cancel Gelli theme to install basic WP twenty seventeen theme:

5) We then went to check SAME URL but UNDER http://www.COPIE-seijna.adgency360.com/boutique/lucky-love/bague-or-18k-parseme-de-diamants/

Check this Video to see disrepancies between page with GELLI theme and SAME page with  twenty seventeen theme:

https://www.dropbox.com/s/bc1k3lzeul505ps/20180223_192100.mp4?dl=0

- 0:00 to 00:34 shows color labels not funtioning @ https://www.seijna.adgency360.com/boutique/lucky-love/bague-or-18k-parseme-de-diamants/

-From 0:34 you can see color labels funtioning perfectly @ http://www.COPIE-seijna.adgency360.com/boutique/lucky-love/bague-or-18k-parseme-de-diamants/ With WP twenty seventeen) 

Could you please investigate this issue as soon as possible? we'd appreciate a quick answer as we're supposed to go live with site on Monday 26/02

Thank you and have a nice week end

David

Thanks for your email.

https://www.dropbox.com/s/bc1k3lzeul505ps/20180223_192100.mp4?dl=0

I want to understand what are the product image settings that cause the Yith plugin not to function?

Pls note that product image settings  where not changed over the last 2months, and 10days ago occur the issue where "YITH WooCommerce Color and Label Variations Premium" plugin stopped working.

I'm OK to let you change under product  image layout @  https://www.seijna.adgency360.com/ but we need the 

• TOP PRODUCT IMAGE to remain at its current dimensions
• And the magnyfying glass to remain inside the frame (frame of product  image) at upper right corner.

Under these limitations, I'm kindly asking you'll correct the bug from Gelli theme that prevent "YITH WooCommerce Color and Label Variations Premium" from working correctly.

Thanks for your prompt assistance.

Best regards

David

Hi,

To go with your assumption, I decided to delete ALL layout customisation in ALL products.

The result can be viewed here: https://www.seijna.adgency360.com/boutique/lucky-love/bague-or-18k-parseme-de-diamants/And  still the yith label colors doesn't impact TOP image

Pls advise

Thanks

David

Dear Team,

Something super weird happened with the product layout page. 

See at Message that started this ticket, you can see the same original image (seen below) that I sent you Friday.

Encircled in purple = an area that disappeared, this area wasn't touched by us, we did NOTchange CSS setting that control the phone, social sharing icons etc

I'd expect you'll correct this situation

You can see that the normal layout @ COPIE (= site duplication we made at Beginning of FEB)

@  http://www.COPIE-seijna.adgency360.com/boutique/lucky-love/bague-or-18k-parseme-de-diamants/ 

We won't be able to use the duplicate site from "COPIE-" as MAIN site as it doesn't include many customisation we've made.

Here are the WP creds for 2nd site

http://copie-seijna.adgency360.com/wp-admin
User= seijnadev
Password=AlexDavid1976

Thanks for fixing Main site (seijna.adgency360.com/) so product page will include the area encircled in purple as well as issue with Yith described in my yesterday tickets.

Looking forward to your prompt answer

David

Hello Team,

The following is a request for a quote that concern only https://www.seijnafinal.adgency360.com/ site (not asking any action related to those described in THIS thread, I'm interested to figure out quote evaluation for fixing bug @ https://www.seijnaFINAL.adgency360.com/)

Pls advise what would be your quote for :

1. Correcting @ https://www.seijnafinal.adgency360.com/ for all product pages the bug detailed in this thread that fail to make Yith color label interacting with the Top Product image (likewise motion effect working @ https://www.seijna.adgency360.com/collection-forever-love/)

2. Ensuring the Product pages are stable and fully functionning.

Again, not asking for any action, just price proposal

Thank you

David