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  Public Ticket #1490659
Install Required Plugins
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  • westergerling started the conversation

    Hello,

    i want to install the required plugins, but i get the following error message:

    An error occurred while installing Barber Shortcodes: Download fehlgeschlagen. cURL error 28: Connection timed out after 10001 milliseconds

    Please, can you help me?

  •  608
    WordPress replied

    Hi,

    Thank for interesing our item. 

    It could be caused by the max execution time value is not enough. But can you try to install each one plugin first to see if it can work or not? 

    Regards,

    Anna


  • westergerling replied

    it looks as if the complete page http://hn.arrowpress.net/  is not reachable. If I want to look at the demo, the following error appears:Connection to server timed out.

    I could install a part of your template. But I can not change the logo, for example! In the template header the logo from the media folder of the template is displayed! So when I upload a new logo (in the media folder of Wordpress), nothing changes!

    Is it somehow possible that I can make my page look exactly as you show it in the demo?

  •  608
    WordPress replied

    Sorry the server is getting down right now for the maintainace so the plugin link can't work. So can you try to install plugin manually by uploading plugin zip file provided with the all-files-and-documentation package? 

    Thank you!



  • westergerling replied

    I have already done that.

    But the server for the demo data does not seem to be reachable either.

    There seem to be more problems with your template: I can not change the logo, for example! In the template header the logo from the media folder of the template is displayed! So when I upload a new logo (in the media folder of Wordpress), nothing changes! Your backend for your template is not working correctly

  •  608
    WordPress replied

    Our server is working normally now. 

    Can you provide your site link? Also, for the logo, can you check to see if only homepage logo doesn't change? There is an option for logo uploading in each page, so you should edit that page and remove the logo upload so it can receive the default logo in Theme Options. 



  •   westergerling replied privately
  •  608
    WordPress replied

    Hi,

    I can't login with the account you provided. Can you check again? 

    Also, make sure to make account info as private. I changed the account info to private for you. 

    Thank you,

    Anna


  •   westergerling replied privately
  •  608
    WordPress replied

    Hi,

    I checked it and see the demo content has imported. There is some images can't imported but you can add it to your own image. Such as: 

    This section, you should edit that page, edit Barber member shortcode and add the image in image field. 

    For blog images and gallery images, in demo content, the image is just sample images to demonstate the layout so the image won't the same as demo site. 

    Many thanks!