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  Public Ticket #1538200
Facebook and Instragram widgets
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  • nteuscher started the conversation

    The Facebook and Instagram widgets in the footer of my homepage (https://kellertexastennis.org) stopped working this week. The Facebook widget simply spins and spins and never loads anything. The Facebook widget doesn't work on any page on my site. 

    The Instagram widget shows photos, but there is a huge space between the title and the first photo, and the photo grid is not rectangular. I asked for 16 photos and it has 3 photos in the first row, 4 photos in rows 2-4 and then a single photo in row 5. It should have 4 rows of 4 photos (at least it used to be that way about a week ago). Interestingly if you go to a different page (https://kellertexastennis.org/leagues/) then the Instagram widget works properly.

  •  597
    WordPress replied

    Hi,

    Can you provide an admin account info so I can check for your problem?


  •   nteuscher replied privately
  •  597
    WordPress replied

    Hi,

    The account you provided I do not have admin access. Can you re-authorize?

    Thanks

    Alex Vũ


  • nteuscher replied

    It is now working as an administrator.

  •  597
    WordPress replied

    Hi,

    I have checked and you are missing the closing tag for a tag. You should pay attention


    Thanks.

    Alex Vũ



  • nteuscher replied

    Thanks for the help.

  •  597
    WordPress replied

    Hi,

    Can you take some time to rate our item 5stars in ThemeForest?

    https://themeforest.net/item/helpmate-6-in-1-maintenance-wordpress-theme/16489291?s_rank=27

    Thank you so much

    Alex Vu


  • Niyati Vij replied

    Facebook login option is still nto working 

    can you please have a look at it once

  •  597
    WordPress replied

    Hi,

    I have checked with the default wordpress theme. It still does not work. You can contact author plugin.

    Thanks,

    Alex Vũ


  • Niyati Vij replied

    Facebook login option is still nto working 

    can you please have a look at it once when we try to do login with facebook it gives an error

  •  597
    WordPress replied

    Hi,

    Your problem is not a bug due to our theme. I can not support you. You can contact the hosting or plugin developer. Or you can install another plugin.

    Thanks,

    Alex Vũ