Okay
  Public Ticket #1574030
shop dont show
Closed

Comments

  • biermeier-einzelhandel started the conversation
    May 14, 2018 at 11:06am

    Hello,

    how can i give the support to my programmer?

    the programmer have problem to installt the theme.

    when you click the shop button it is some white on top, an see only on the top 1 cm the shop when scroll

    i need halp about this problem.

    thank you evry much rino

  • biermeier-einzelhandel replied
    May 15, 2018 at 3:04am

    why dont get any answer???


  • [deleted] replied
    May 15, 2018 at 3:11am

    Dear,

    I here, I see this problem and please give me your site fpt info, my developer will fix it.

    Thank you for this ticket.

    Regards,

    ArrowHiTech

  •   biermeier-einzelhandel replied privately
  • [deleted] replied
    May 15, 2018 at 7:40am

    Dear,

    I try access your ftp 

    host: ftp.atavio-silberschmuck.de

    user: Delia

    pass: vP9Ya3Wksq8eCJg9

    But I can't access. Please check again.

    Thanks

  • biermeier-einzelhandel replied
    May 15, 2018 at 8:45am

    Also Gelli Post Types and Gelli Shortcodes. doesn't update

  • [deleted] replied
    May 15, 2018 at 9:31am

    Hi.

    I will check it. But I can't access your ftp.

    Please check.

  •   biermeier-einzelhandel replied privately
  • biermeier-einzelhandel replied
    May 15, 2018 at 3:15pm

    Could you have access now?

  • [deleted] replied
    May 16, 2018 at 4:11am

    Dear,

    I try and still can't access.

    host: w01753d7.kasserver.com

    user: Delia

    pass: vP9Ya3Wksq8eCJg9

  •   biermeier-einzelhandel replied privately
  • [deleted] replied
    May 16, 2018 at 7:10am

    Dear,

    I try and still can't access by this info. Can you access?

    host: w01753d7.kasserver.com

    user: f00eb8ed

    pass: vP9Ya3Wksq8eCJg9


  • biermeier-einzelhandel replied
    May 16, 2018 at 11:05am

    I can access. Also I've accesed from my Phone even though  it to ok like 5 minutes to get in

  • biermeier-einzelhandel replied
    May 16, 2018 at 2:15pm

    Could you try again?

  •   biermeier-einzelhandel replied privately
  • [deleted] replied
    May 16, 2018 at 2:42pm

    Dear,

    I can't access. 


  • biermeier-einzelhandel replied
    May 16, 2018 at 2:43pm

    Problem has to do with an issue between woocommerce and your theme, because when I deselect the page from woocommerce configuration, the page works. 

  • [deleted] replied
    May 16, 2018 at 2:46pm

    Dear,

    Can you tell me your site woocommerce  version? I will check.

    Thanks.

  • biermeier-einzelhandel replied
    May 16, 2018 at 2:58pm

    Did you try setting


    port: 21


    ?

  • biermeier-einzelhandel replied
    May 16, 2018 at 3:01pm

    Woocommerce Version 3.3.5

  • biermeier-einzelhandel replied
    May 16, 2018 at 3:26pm

    What is you ip? because hosting is asking, so they can give you access

  • biermeier-einzelhandel replied
    May 17, 2018 at 7:50am

    Or at least tell me which country are you from? So hosting company can unlock the access. 

    Thank you

  • [deleted] replied
    May 17, 2018 at 9:49am

    Dear,

    My IP is 14.189.254.120

    Can you try unlock?

  • biermeier-einzelhandel replied
    May 17, 2018 at 1:47pm

    It's unlocked now. Please tell me if you could fix the issues. 


    Thanks a lot!

  • [deleted] replied
    May 18, 2018 at 2:47am

    Dear,,

    This problem have just fixed. Please view and feedback.

    Don't hesitate to contact us  when you need help.

    Thanks.


  • biermeier-einzelhandel replied
    May 18, 2018 at 5:35pm

    Thanks :)

  • [deleted] replied
    May 19, 2018 at 12:37am

    Hi.

    Don't hesitate to contact us  when you need help.

    By the way, could you rate theme 5stars in Themeforest?

    Best Regards,

    ArrowHiTech