The problem is that you have not applied patches to magento root on your server, you are using magento1.9.3.x, so please apply patch1.9.1.x -> 1.9.2.x -> 1.9.3.x then refresh cache.
Please apply the patches after let's me know if you still have the problem. Also please note that if you didn't modify any files in our theme, you should back them up them before apply the patches
Dear Support,
My website's Pop-up/lightbox in product view page is not working when I clicked on the base image as it had in DEMO site.
Please advise.
Dear innosex,
Thanks for your ticket.
Could you please provide your site info ( site url, admin account and ftp access detail ) I will check for you
please let me know if i can choose between lightbox and zoom when click base image in Product View Page
Additional : My lookbook feature also cannot show pop up to buy and cannot add custom text as I showed in image attached.
Dear innosex,
Thanks for your response,
The problem is that you have not applied patches to magento root on your server, you are using magento1.9.3.x, so please apply patch1.9.1.x -> 1.9.2.x -> 1.9.3.x then refresh cache.
Please apply the patches after let's me know if you still have the problem. Also please note that if you didn't modify any files in our theme, you should back them up them before apply the patches