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  Public Ticket #1670443
Error: Internal Server Error (500)
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Comments

  • Thabo started the conversation
    August 8, 2018 at 2:22pm

    Hi,

    I recently bought your Cryptcio theme for Wordpress and I'm having difficulty importing demo data via the appearnace > import demo data link to load the demo content onto the website. The initial base content partially imports/uploads with a list of some failed uploads. Then when I try to import/upload the home page (Home Demo 10) I get the "Error: Internal Server Error (500)".

    I have tried adding to the wp-config with no luck the lines:

    ini_set('memory_limit', '256M');
    ini_set('upload_max_filesize', '32M');
    ini_set('post_max_size', '32M');
    ini_set('file_uploads', 'On');
    ini_set('max_execution_time', '300');

    Are there any other fixes that I can try or can you help me in this regard. Also is there a way to remove the base content already loaded, so that I can import it again to ensure that everything is imported properly? Kindly assist in this regard. Thank you.

  •  601
    WordPress replied
    August 9, 2018 at 1:49am

    Hi,
    Thanks for your purchase.

    You can add code in file wp_config.php

    define('WP_MEMORY_LIMIT', '512M');
    set_time_limit(60);
    Or you can import content with the All in one plugin

    http://hn.arrowpress.net/cryptcio-gui/#4.3-ThirdMethod(All-in-OneWPMigration)

    Regards,
    Alex Vũ


  • Thabo replied
    August 9, 2018 at 5:26am

    Hi,


    Thanks for your reply. Is there a way to remove all the demo content and re-upload again? I don't want to have duplication.

  •   Thabo replied privately
  •  601
    WordPress replied
    August 9, 2018 at 7:33am

    Hi,

    You can import content with the All in one plugin

    http://hn.arrowpress.net/cryptcio-gui/#4.3-ThirdMethod(All-in-OneWPMigration)

    Or you can provide account admin information and FTP information. I will check it for you.

    Thanks!

    Alex Vũ



  •   Thabo replied privately
  •  601
    WordPress replied
    August 10, 2018 at 2:16am

    Hi,
    Thanks for your purchase.

    Can you take some time to rate our item 5stars in ThemeForest?

    https://themeforest.net/item/cryptcio-innovative-wordpress-theme/reviews/21316036

    Regards,
    Alex Vũ