Okay
  Public Ticket #1886088
Bug video and instagram
Closed

Comments

  • mistercanne started the conversation

    Hi,

    I come back to you, for 2 bugs width your template.

    First :

    Video dont' work on product page :

    https://www.mistercanne.fr/portefeuille-craft-and-lore.html

    Second :

    When I add the bock "instagram" in the home page, it dosn't work long time.

    It's work the first time and after refresh the page, I have a mistacke erreur, about my mail.

    Thank you for your help.

    Best regards

    Yoann

  • [deleted] replied

    Hello mistercanne,

    Thanks for your email,

    I can't visit your site, I get this

    https://prnt.sc/mi9fp2

    Could you please check again? Thanks

  • mistercanne replied

    now it's ok, you can help me

  • [deleted] replied

    Hello,

    Thanks, could you give your site info ( admin url, admin account and ftp access detail ) I will check for you

  •   mistercanne replied privately
  • [deleted] replied

    Hello,

    Thanks, please find my update below

    First :

    Video dont' work on product page :

    https://www.mistercanne.fr/portefeuille-craft-and-lore.html

    You should use youtube.com instead of youtu.be, I changed to youtube.com and the video is working now

    Second :

    When I add the bock "instagram" in the home page, it dosn't work long time.

    It's work the first time and after refresh the page, I have a mistacke erreur, about my mail.

    It relates to your instagram access token, please have a look and check it

  • mistercanne replied

    Hello,


    Thank for youtube.

    For Instagram, I don't think that the bug is about my mail, beacause when i add the new instagram"s block, all is ok.

    It's after some time, when i reflesh the page, intsgramm dont work.


    Thank you for your help.

  • [deleted] replied

    Hello mistercanne,

    Thanks for your reply,

    For instagram, I have checked I get this error:

    You have exceeded the maximum number of requests per hour. You have performed a total of 582 requests in the last hour. Our general maximum limit is set at 200 requests per hour. )

    seem instagram only allow 200 requests per hour, you requested more, please refer this article to change the instagram setting

    https://stackoverflow.com/questions/49606300/instagram-api-request-limit-max-200-only-2018-april

  •   mistercanne replied privately
  • [deleted] replied

    Hello,

    Do you want to disable this:

    https://prnt.sc/mmhmim

    ?

    you can easy to do it by going to MGS -> Tabs Settings and remove "Commentaires" tab,