We would like to draw your kind attention to our private ticket #2202316.
We write with great disappointment looking at the kind of evasive and unprofessional service being provided by your team to us. More than a dozen messages were not enough for your team to react in the right spirit and help us resolve our concerns over problems being faced in admin panel of your claue module which are linked to our live website. In fact it is very clear now that you have been trying just to buy time by citing excuses like 'we are unable to view your website' knowing well that in next few days i.e. 28.nov 19, your free support period will come to an end. Or how else do you explain your actions? Assuming your contention of being unable to view the website was correct, we, in consultation with our website developer and hosting provider, also shared with you ways by which you should be able to fix any such problem you may be facing, but you took no measures, and in fact have stopped responding. Also, please understand that as a service provider, the onus is on YOU to provide service to your clients and you have to find a way to do so.
We hope the management which take a notice of our grievance and will act in a responsible and professional manner and resolve all issues being faced by us without any further delay. We had purchased this module with great interest looking at the features offered but these are no good if the backend has multiple problems and there is no support provided.
We hope to receive a response soonest with at least an acknowledgement sent today.
We so sorry for later reply your ticket. Something wrong with our email notify with your old ticket.
We have updated for your ticket.
In old ticket we notice you we still cannot access to your site. Maybe your server is blocking IP from our country. Please ask your hosting provide check for us.
Now, since 1 week has passed since we first wrote to you and you have not been able to assist us with the problems being faced by us, may we request you to kindly extend our support period for the same period till you are able to view our website. Will appreciate receiving a line in confirmation of this.
We can't extend because we can't do that, that's the problem of themeforest, but we promise we will pay attention to your case and will support you even if you expire support.
We will look forward to your replies on the following:
1. The problem with images not showing on the front end of the website.
2. Why does the admin panel show a problem even during normal operations (refer our earlier email explaining in detail the problems faced)
3. 'Last Viewed scroller': This does not appear at bottom of the page (product detail page) and rather shows at the very top of the page. Please advise how can we set it up to show at the bottom of the page (above footer)
4. Please advise on how we can set up GST tax percentages at backend - product category wise.
5. Share instruction manual or links or youtube tutorials which ever are available which can help us perfectly to understand how to use other functions offered like setting up a lookbook, setting up discount coupons, combo offers/customization options/deals (on product detail page), how to build up an invoice, how to send auto messages to people who sign-in and related functions.
We will look forward to your replies on the following:
1. The problem with images not showing on the front end of the website.
Now on the homepage, I see a lot of banner images as well as the product images, so you resolved the problem? Or please explain more detail?
2. Why does the admin panel show a problem even during normal operations (refer our earlier email explaining in detail the problems faced)
Yes I see the problem but this is not theme bug, we can't support to check this problem. Thanks for your understanding
3. 'Last Viewed scroller': This does not appear at bottom of the page (product detail page) and rather shows at the very top of the page. Please advise how can we set it up to show at the bottom of the page (above footer)
Could you please give me a link to check? Now I don't see any the last viewed
4. Please advise on how we can set up GST tax percentages at backend - product category wise.
5. Share instruction manual or links or youtube tutorials which ever are available which can help us perfectly to understand how to use other functions offered like setting up a lookbook, setting up discount coupons, combo offers/customization options/deals (on product detail page), how to build up an invoice, how to send auto messages to people who sign-in and related functions.
Please note that we only support to guide how to use the theme's feature or extensions and you can find here
Please see my replies as inserts in your message in BOLD & ITALIC commencing with a double arrow. I have attached image attachments in support for your easy understanding. Please resolve soonest.
Warm regards.
HARSH BHATIA
INSPIRED LIVING INC
Hello,
We will look forward to your replies on the following:
1. The problem with images not showing on the front end of the website.
Now on the homepage, I see a lot of banner images as well as the product images, so you resolved the problem? Or please explain more detail?
>> The problem was never with the home page. The problem was with images not loading on PRODUCT CATEGORY PAGES. I have attached an image with this message for your ready reference, showing the problem. And sharing a link for you to reach the product category page and understand the problem https://inspiredliving.co.in/home-decor/decor-accents/sculptures.html. This is the major problem where we need your assistance.
2. Why does the admin panel show a problem even during normal operations (refer our earlier email explaining in detail the problems faced)
Yes I see the problem but this is not theme bug, we can't support to check this problem. Thanks for your understanding.
>> I am not sure I would agree with you on this. It has to be a theme based problem. Or how else do you explain that even if we use a basic function like 'view 200 images on a page', the admin panel starts showing an error. The admin panel is not created by us or our developer. So it tends to malfunction on multiple occasions like these. Similarly, while adding images from the backend, it starts showing an error for reasons not understood and as a result the images on front end also stop being visible as explained in point 1 above. You have to appreciate that we have waited over a month for you to sort this out as our website developer is also unable to help us here citing problems with your theme. Not to mention the huge business losses we are incurring due to this delay. Kindly assist!
3. 'Last Viewed scroller': This does not appear at bottom of the page (product detail page) and rather shows at the very top of the page. Please advise how can we set it up to show at the bottom of the page (above footer)
Could you please give me a link to check? Now I don't see any the last viewed
>>To see last viewed, you will need to go to any product category page or use this link https://inspiredliving.co.in/cast-metal-horse-bust-in-vintage-patina-finish-5.html on the website and open say 3 images (even though the images do not show on product category page - they do show when a product detail page opens). You will then notice that the images start showing under RECENTLY VIEWED which overlaps the product detail layout as well as the layout below it - 'WHY CHOOSE INSPIRED LIVING'. I have also attached 3 images for your ready reference. The current positioning is OK but ONLY THAT THEY OVERLAP with existing content. Please suggest reasons and way out of it.
4. Please advise on how we can set up GST tax percentages at backend - product category wise.
>> Noted. Thanks. We will study the link suggested.
5. Share instruction manual or links or youtube tutorials which ever are available which can help us perfectly to understand how to use other functions offered like setting up a lookbook, setting up discount coupons, combo offers/customization options/deals (on product detail page), how to build up an invoice, how to send auto messages to people who sign-in and related functions.
Please note that we only support to guide how to use the theme's feature or extensions and you can find here
The website is finally back up. You may go directly to the product pages and review the problem being faced and kindly advise us.
There is an update on the control panel log-in details. I am sharing these in a private message which follows this email.
For any immediate queries you may have, please keep your communication channel open with me via email or whatsapp (+91-9888880988 or +91-9501233144) and I will try my best to respond almost immediately after I receive any message from you.
The problem was never with the home page. The problem was with images not loading on PRODUCT CATEGORY PAGES. I have attached an image with this message for your ready reference, showing the problem. And sharing a link for you to reach the product category page and understand the problem https://inspiredliving.co.in/home-decor/decor-accents/sculptures.html. This is the major problem where we need your assistance.
I have checked and fixed issue in your site. Could you please check your site again.
Yes. The product images have now started showing on category page. Appreciated!
So that this problem does not repeat itself, please tell us what did we do wrong? If you can inform us, we will ensure that we do not repeat this mistake - i.e. if it was a mistake from our end.
Please also look at other points raised in previous emails like the problem faced with LAST VIEWED etc.
However we now also see that that no images are showing on the home page. Can I request you to also have a look at this.
We are waiting for our website hosting to function properly to share more details with you. Currently, what has happened is that the hosting company - JumboHost had their servers crashed causing multiple problems to all websites which were hosted on their servers. So kindly allow us to get back to you when our website is retrieved completely and starts functioning as it should.
Our updated website is finally up on the servers and working.
We will greatly appreciate if you can kindly look at the following:
1. The product images on all product category pages 'keep on loading' and do not appear. This was looked at by you earlier but with the complete website uploaded, the images do not show again. If you an kindly re-correct this. Thank you!
2. The second problem is to do with RECENTLY VIEWED not showing correctly (not aligning well and overlapping with existing data) on the product pages. I am arranging to send images in support of this and will send this shortly today.
2. How the product page is showing. The RECENTLY VIEWED images need to show at the end of the page while it overlaps with other content on the page. Pls. assist in correcting this issue.
You will also observe that the 'recently viewed' starts showing in 2 rows while it should be scrolling in one row - as is seen on all websites.
Thank you for your kind understanding in correcting this problems soonest.
1. The product images on all product category pages 'keep on loading' and do not appear. This was looked at by you earlier but with the complete website uploaded, the images do not show again. If you an kindly re-correct this. Thank you!
I have fixed this issue. please clear all cache and check your site again.
So we look forward to the last problem being solved now. Details sent earlier for RECENTLY VIEWED scroll issue faced on the product page. Image attachments sent in last mail for your ready reference, showing the problem
Today, we re-started uploading new products from the backend and here is what happened:
On uploading 1 image in the 'mirror frame' section, this did show itself on the front end BUT just after 2 seconds, this and all other images on the page disappear (go off screen) and we have a blank page showing. Not only for this particular page (i.e. mirror frame page) but all pages are reacting the same way. Pls. check any product page. Or follow this link https://inspiredliving.co.in/home-decor/mirror-frames-wall-decor/mirror-frames.html. If you refresh the pages, the images appear only to disappear after 2 seconds.
This is getting quite disturbing and very frustrating as we continue to lose valuable time.
Two more points relating to this:
1. The thumbnail images selected at the backend do not show at the front end (they showed earlier)
2. At the backend panel, when we go to CATALOG > PRODUCTS , we get this view (see attached image). Like earlier, this page still continues to show 'Attention - something went wrong'. So we are unable to view and edit products already listed by us which is very essential for us to have access to.
I have checked in your site and it have problems in backend. I have read log error in code and it have error in magento core. Seem have third module override magento core => problems in your site. Please check your site again. It is not bug of theme . Thank for understanding help me.
2. At the backend panel, when we go to CATALOG > PRODUCTS , like earlier, this page still continues to show 'Attention - something went wrong'. So we are unable to view and edit products already listed by us which is very essential for us to have access to.
PLEASE assist as we are unable to use your claue module since months now because of these & similar issues.
Please advise/solve the issues so we are actually able to use your module after about 8 months of purchasing it, with things going nowhere over last 3 months because of multiple problems being faced with claue module.
I have checked and fixed this issue. You can clear all cache and check your site again.
2. At the backend panel, when we go to CATALOG > PRODUCTS , like earlier, this page still continues to show 'Attention - something went wrong'. So we are unable to view and edit products already listed by us which is very essential for us to have access to.
Hope you are well and keeping safe from the coronavirus!
I would like to draw your kind attention to my last email dated Jan.09, 2020.
While problem #1 had been fixed by you, we are still not clear on how to fix the problem #2. I had a look at the link you had shared but that does not tell me much (Pls see attachment). I urge and request you to guide me stepwise on this maybe by screenshots showing me the steps to be taken. Thank you.
Another thing, you will notice that it's been almost 1 year since I purchased your software with much excitement as I thought this was feature rich and quite ideal for an online business. However, till date, our website continues to be non-functional mainly because of the following reasons:
1. The website developer hired by us turned our quite unprofessional and has been little or no help. And I or my staff are not very well versed in coding etc.
2. Your claue module is not exactly very simple to understand and follow and we have seen the back-end going wrong on multiple times.
I therefore ask you to assist me in fixing the problems being faced and to guide me in implementing all the functionalities offered by your module for which I am willing to pay an extra charge as I understand you do provide assistance at an extra charge. Please confirm the amount you would like to charge me for ensuring my website issues and queries are resolved in no later than 20-30 days from today so we can get our business finally moving.
I WILL GREATLY APPRECIATE YOUR UNDERSTANDING AND CONCERN AT THIS CRUCIAL JUNCTURE, with an immediate revert and a solution to the problems being faced.
Hope to hear from you soonest preferably tomorrow.
I continue to wait for requested information sent by email 3 days back and a resolution to the problems informed, namely:
In admin panel, when we go to CATALOG>PRODUCTS, this page does not load and gives a message 'Attention - something went wrong'. So we are unable to view and edit products already listed by us. Kindly advise reasons / advise charges for rectifying this. Thank you.
I had posted some very basic queries which are still unattended. These are minor non-technical points and I only need to know how these function as per your software. Will appreciate if you can take out 5 minutes to answer this as this will allow my work to proceed. Thank you.
aa) SKU NUMBER: Please advise if there is a certain specific way of entering the SKU number (when we upload a new product in the catalog). Can we write just a number like 1071. or can we write CS 1071. or can we write 01-1071. or all these are OK? Please confirm.
bb) REWARD POINTS: Does your module offer Reward point setup? I saw somewhere in your demo that it does but could not find notes on it. If you can share a link to demo showing setting up reward points on my website.
cc) LOOK BOOK & INSTAGRAM SHOP: Please share a link to demo video or demo instructions which will guide me how to add pins to the look book image and how to use such pinned images on our instagram feed.
We request urgent assistance on how to use the below mentioned features in your template. If you can assist as well as implement these for us at a reasonable charge, we can pay for such charges. The idea is to get our website moving now.
1) How to set up DISCOUNT COUPONS in admin panel? What your documentation manual shows does not show in admin panel (Please see attachments). Kindly guide.
2) How do we change PRODUCT CATEGORIES / sub-categories and make it show on website. We have followed instructions and amended categories at backend BUT it does not show at front end. Do we need to clear cache or activate something for this to show? Please guide.
2B) Similarly for BANNERS posted ON HOME PAGE, what do we need to do to show the updated content in admin panel? (Because after we add new designs of banners, they still do not show on the website)
3) How do we set up DEALS (WITH TIMER) on the home page?
4) To IMPORT DATA for products, is there a specific format of Excel worksheet we need to follow? Please advise steps.
5) Do you have a GIFT CARD provision in this module (we see notes on this in your documentation manual)?
6) On top most banner of the home page - how do we change the message displayed in centre? ("Summer sale discount off 50%! Shop Now") Please share a route. How do we re-sent the login?
7) How do we re-set login details to panel account
8) How do we enable HOME PAGE BUILDER? Please share it's location route. How do we add NEW STATIC BLOCKS?
9) PRODUCT PAGE:
How do we activate LOAD MORE at end of each product page? (Instead of a person having to scroll different pages)
How does a product IMAGE CHANGE BY MOUSE HOVER (2nd image shows when the mouse hovers over the 1st image)
How to set up PRODUCT FILTERS in the left most column? How to set up a block here?
How do we add product IMAGE LABELS/FLAGS on the product image- like NEW, SALE,...
10) PRODUCT DETAILS PAGE:
1. How do we set up different COLOR OPTIONS & SIZE OPTIONS available for the same product.
2. How do we set up bundle offers / deals / Grouped products? We have tried
1) How to set up DISCOUNT COUPONS in admin panel? What your documentation manual shows does not show in admin panel (Please see attachments). Kindly guide.
Sorry but this question is really strange
- You ask about Discount Coupons of Mageplaza, so you should make sure you installed this extension and if you installed but not see, please contact extension provider.
2) How do we change PRODUCT CATEGORIES / sub-categories and make it show on website. We have followed instructions and amended categories at backend BUT it does not show at front end. Do we need to clear cache or activate something for this to show? Please guide.
2B) Similarly for BANNERS posted ON HOME PAGE, what do we need to do to show the updated content in admin panel? (Because after we add new designs of banners, they still do not show on the website)
You only need to enable the builder then add the banner directly on the frontend, not need to edit in admin
3) How do we set up DEALS (WITH TIMER) on the home page?
4) To IMPORT DATA for products, is there a specific format of Excel worksheet we need to follow? Please advise steps.
I have no idea about this one
5) Do you have a GIFT CARD provision in this module (we see notes on this in your documentation manual)?
No, we don't
6) On top most banner of the home page - how do we change the message displayed in centre? ("Summer sale discount off 50%! Shop Now") Please share a route. How do we re-sent the login?
You only need to enable the builder then edit it directly on the frontend
I greatly appreciate how you have explained and sent links. I will study this right away.
Meanwhile, please advise on 1 point which is not letting us save product content on ADMIN>CATALOG>PRODUCTS>ADD PRODUCT. After we fill in all product information/images and SAVE, we get a message " The value of the 'lookbook' attribute isn't unique. Set a unique value and try again". Please advise why is this message showing and what can we do to correct this. (or if you would like to log in the admin panel and see for yourself, I can share the admin credentials in a private message.)
We will be much thankful if we can assisted on above point.
For some strange reason, we are unable to login to our Magento/Claue admin panel, since last saturday. The message received is - "The account sign-in was incorrect or your account is disabled temporarily. Please wait and try again later." We have been trying since saturday but nothing works.
Now, we have tried using the 'forget password' option, but the message we get here is "We received too many requests for password resets. Please wait and try again later or contact [email protected]."
Request you to advise us the way to re-set password or be able to login in an any other way.
Just to update you, we have spoken to the website server host and they have confirmed via email that they HAVE NOT blocked our IP. Their reply " As checked there is no ip block from our side. Please check user name and password in db. "
So they have no role to play. Kindly advise why are we unable to re-set the password? Await a way out. Thanks.
I am not sure what is your problem but this is not theme bug, we can't support to check but you can connect to ssh, navigate to magento root then run this command to create a new admin account
Dear Claue Team,
We would like to draw your kind attention to our private ticket #2202316.
We write with great disappointment looking at the kind of evasive and unprofessional service being provided by your team to us. More than a dozen messages were not enough for your team to react in the right spirit and help us resolve our concerns over problems being faced in admin panel of your claue module which are linked to our live website. In fact it is very clear now that you have been trying just to buy time by citing excuses like 'we are unable to view your website' knowing well that in next few days i.e. 28.nov 19, your free support period will come to an end. Or how else do you explain your actions? Assuming your contention of being unable to view the website was correct, we, in consultation with our website developer and hosting provider, also shared with you ways by which you should be able to fix any such problem you may be facing, but you took no measures, and in fact have stopped responding. Also, please understand that as a service provider, the onus is on YOU to provide service to your clients and you have to find a way to do so.
We hope the management which take a notice of our grievance and will act in a responsible and professional manner and resolve all issues being faced by us without any further delay. We had purchased this module with great interest looking at the features offered but these are no good if the backend has multiple problems and there is no support provided.
We hope to receive a response soonest with at least an acknowledgement sent today.
Thank you and best regards.
HARSH BHATIA
Managing Partner
INSPIRED LIVING INC
+91-9888880988
Hi,
We so sorry for later reply your ticket. Something wrong with our email notify with your old ticket.
We have updated for your ticket.
In old ticket we notice you we still cannot access to your site. Maybe your server is blocking IP from our country. Please ask your hosting provide check for us.
Hi,
We spoke to the hosting provider.
For them to check, they need to know the following:
1. The IP address from where you will check our website
2. The country you are based in (This was inquired by us about 5 days from now and you did not respond then)
Please send this by return so we can have the hosting provider give us an update on this.
Warm regards.
HARSH BHATIA
Another thing,
Now, since 1 week has passed since we first wrote to you and you have not been able to assist us with the problems being faced by us, may we request you to kindly extend our support period for the same period till you are able to view our website. Will appreciate receiving a line in confirmation of this.
Thank you.
HARSH BHATIA
Hi,
We are from Vietnam and our Ips are:
113.190.235.28
14.232.214.138
We can't extend because we can't do that, that's the problem of themeforest, but we promise we will pay attention to your case and will support you even if you expire support.
Hi,
Noted you will provide free support after you will be able to access our website.
We will get back to you after we hear from our hosting provider.
Thank you.
Hi,
Your IP address has been added in whitelist.
You may check the website now and confirm you can access it. Thanks.
Warm Regards.
Hello,
Thanks for your reply,
I can see your site as we as could access to admin but I still can't access to sftp, I am using this info
Hostname - 5.189.187.77 Username - inspired Password - GyP*t*Zy)$ZH
Hi,
Noted all.
I am checking with my website developer and will revert in about next 2 hours when they open for business.
Warm regards.
HARSH BHATIA
Hi,
The sftp details shared by us were correct and our developer has confirmed it is working perfectly.
I am sharing a screenshot showing settings in filezilla which you need to follow.
This should help. Please confirm when you are able to access.
Warm Regards.
Hello,
Seem the password that you gave me wrong password, could you simply provide it here again?
Maybe you are using a different port for ssh or you haven't whitelist our ip for ssh port yet.
I need you confirm below information are right:
ssh host: 5.189.187.77
ssh port: 22
ssh username: inspired
ssh password: GyP*t*Zy)$ZH
Hi,
Will check and re-confirm tomorrow.
Regards.
Hi,
Our web developer has asked us to share the following attachment with you.
Trust this helps.
Warm regards.
Seems your ssh password is 9yyVtJ9e57
It is not GyP*t*Zy)$ZH
Now we can logged in.
Noted you have been able to to log in now.
Thanks.
Hi,
We will look forward to your replies on the following:
1. The problem with images not showing on the front end of the website.
2. Why does the admin panel show a problem even during normal operations (refer our earlier email explaining in detail the problems faced)
3. 'Last Viewed scroller': This does not appear at bottom of the page (product detail page) and rather shows at the very top of the page. Please advise how can we set it up to show at the bottom of the page (above footer)
4. Please advise on how we can set up GST tax percentages at backend - product category wise.
5. Share instruction manual or links or youtube tutorials which ever are available which can help us perfectly to understand how to use other functions offered like setting up a lookbook, setting up discount coupons, combo offers/customization options/deals (on product detail page), how to build up an invoice, how to send auto messages to people who sign-in and related functions.
Warm regards.
HARSH BHATIA
Hello,
We hope to hear from you today.
Thank you!
Hi,
We are checking for you.
We will inform you when we done.
Great! Thanks.
Hello,
We will look forward to your replies on the following:
1. The problem with images not showing on the front end of the website.
Now on the homepage, I see a lot of banner images as well as the product images, so you resolved the problem? Or please explain more detail?
2. Why does the admin panel show a problem even during normal operations (refer our earlier email explaining in detail the problems faced)
Yes I see the problem but this is not theme bug, we can't support to check this problem. Thanks for your understanding
3. 'Last Viewed scroller': This does not appear at bottom of the page (product detail page) and rather shows at the very top of the page. Please advise how can we set it up to show at the bottom of the page (above footer)
Could you please give me a link to check? Now I don't see any the last viewed
4. Please advise on how we can set up GST tax percentages at backend - product category wise.
Sorry we can't support this but you can refer this: https://meetanshi.com/blog/apply-indian-gst-in-magento-2/
5. Share instruction manual or links or youtube tutorials which ever are available which can help us perfectly to understand how to use other functions offered like setting up a lookbook, setting up discount coupons, combo offers/customization options/deals (on product detail page), how to build up an invoice, how to send auto messages to people who sign-in and related functions.
Please note that we only support to guide how to use the theme's feature or extensions and you can find here
http://www.magesolution.com/themes/claue/docs/m2/index.html
it is very detail but we don't support to guide you setup the default features of Magento2, actually you can find them on Google and do it by yourself
Thanks for your understanding
Hello,
Please see my replies as inserts in your message in BOLD & ITALIC commencing with a double arrow. I have attached image attachments in support for your easy understanding. Please resolve soonest.
Warm regards.
HARSH BHATIA
INSPIRED LIVING INC
Hello,
We will look forward to your replies on the following:
1. The problem with images not showing on the front end of the website.
Now on the homepage, I see a lot of banner images as well as the product images, so you resolved the problem? Or please explain more detail?
>> The problem was never with the home page. The problem was with images not loading on PRODUCT CATEGORY PAGES. I have attached an image with this message for your ready reference, showing the problem. And sharing a link for you to reach the product category page and understand the problem https://inspiredliving.co.in/home-decor/decor-accents/sculptures.html. This is the major problem where we need your assistance.
2. Why does the admin panel show a problem even during normal operations (refer our earlier email explaining in detail the problems faced)
Yes I see the problem but this is not theme bug, we can't support to check this problem. Thanks for your understanding.
>> I am not sure I would agree with you on this. It has to be a theme based problem. Or how else do you explain that even if we use a basic function like 'view 200 images on a page', the admin panel starts showing an error. The admin panel is not created by us or our developer. So it tends to malfunction on multiple occasions like these. Similarly, while adding images from the backend, it starts showing an error for reasons not understood and as a result the images on front end also stop being visible as explained in point 1 above. You have to appreciate that we have waited over a month for you to sort this out as our website developer is also unable to help us here citing problems with your theme. Not to mention the huge business losses we are incurring due to this delay. Kindly assist!
3. 'Last Viewed scroller': This does not appear at bottom of the page (product detail page) and rather shows at the very top of the page. Please advise how can we set it up to show at the bottom of the page (above footer)
Could you please give me a link to check? Now I don't see any the last viewed
>>To see last viewed, you will need to go to any product category page or use this link https://inspiredliving.co.in/cast-metal-horse-bust-in-vintage-patina-finish-5.html on the website and open say 3 images (even though the images do not show on product category page - they do show when a product detail page opens). You will then notice that the images start showing under RECENTLY VIEWED which overlaps the product detail layout as well as the layout below it - 'WHY CHOOSE INSPIRED LIVING'. I have also attached 3 images for your ready reference. The current positioning is OK but ONLY THAT THEY OVERLAP with existing content. Please suggest reasons and way out of it.
4. Please advise on how we can set up GST tax percentages at backend - product category wise.
Sorry we can't support this but you can refer this: https://meetanshi.com/blog/apply-indian-gst-in-magento-2/
>> Noted. Thanks. We will study the link suggested.
5. Share instruction manual or links or youtube tutorials which ever are available which can help us perfectly to understand how to use other functions offered like setting up a lookbook, setting up discount coupons, combo offers/customization options/deals (on product detail page), how to build up an invoice, how to send auto messages to people who sign-in and related functions.
Please note that we only support to guide how to use the theme's feature or extensions and you can find here
http://www.magesolution.com/themes/claue/docs/m2/index.html
>> Noted. we hope the suggested link helps us.
it is very detail but we don't support to guide you setup the default features of Magento2, actually you can find them on Google and do it by yourself
Thanks for your understanding
Hope to see a reply soonest, preferably today please.
Thank you.
Hello,
Yes I am working on it
Hello,
Have you changed the site url? Because when I visit this link, I get 404 Not Found
https://inspiredliving.co.in/home-decor/decor-accents/sculptures.html
Hi,
The URL remains the same.
It seems there is a problem with the server which is hosting our website. We are following up with the hosting company...
Hi,
Our website is working fine now. Kindly check now. Thanks.
Hello,
Thanks for your reply and patience,
Are you sure your site is running fine? Because I just visited it, I get this and can't access
https://prnt.sc/q84vil
Thanks
Hi,
Unfortunately, because of server problems with the host company, the website went down.
We will update you once the site is back again. We hope this will happen in next few hours today.
Warm regards.
HARSH BHATIA
Hi,
Our website is expected to be working fine by tomorrow morning Indian time.
Will re-confirm in the morning.
Regards.
Hi,
The website is finally back up. You may go directly to the product pages and review the problem being faced and kindly advise us.
There is an update on the control panel log-in details. I am sharing these in a private message which follows this email.
For any immediate queries you may have, please keep your communication channel open with me via email or whatsapp (+91-9888880988 or +91-9501233144) and I will try my best to respond almost immediately after I receive any message from you.
Warm regards.
HARSH BHATIA
INSPIRED LIVING INC
www.inspiredliving.co.in
Hello harsh bhatia,
The problem was never with the home page. The problem was with images not loading on PRODUCT CATEGORY PAGES. I have attached an image with this message for your ready reference, showing the problem. And sharing a link for you to reach the product category page and understand the problem https://inspiredliving.co.in/home-decor/decor-accents/sculptures.html. This is the major problem where we need your assistance.
I have checked and fixed issue in your site. Could you please check your site again.
Thanks.
Dear Thong Bui,
Will revert in 30 minutes.
Warm regards.
HARSH BHATA
Dear Thong Bui,
Yes. The product images have now started showing on category page. Appreciated!
So that this problem does not repeat itself, please tell us what did we do wrong? If you can inform us, we will ensure that we do not repeat this mistake - i.e. if it was a mistake from our end.
Please also look at other points raised in previous emails like the problem faced with LAST VIEWED etc.
However we now also see that that no images are showing on the home page. Can I request you to also have a look at this.
Thank you and best regards.
HARSH BHATIA
INSPIRED LIVING INC
Hello harsh bhatia,
Could you please create video explain issue? It will help me check and update issue fast.
Thanks.
Hi,
We are waiting for our website hosting to function properly to share more details with you. Currently, what has happened is that the hosting company - JumboHost had their servers crashed causing multiple problems to all websites which were hosted on their servers. So kindly allow us to get back to you when our website is retrieved completely and starts functioning as it should.
Warm regards.
HARSH BHATIA
Hello harsh bhatia,
Thank for your reply.
Hello Thong Bui,
Our updated website is finally up on the servers and working.
We will greatly appreciate if you can kindly look at the following:
1. The product images on all product category pages 'keep on loading' and do not appear. This was looked at by you earlier but with the complete website uploaded, the images do not show again. If you an kindly re-correct this. Thank you!
2. The second problem is to do with RECENTLY VIEWED not showing correctly (not aligning well and overlapping with existing data) on the product pages. I am arranging to send images in support of this and will send this shortly today.
Thank you and best regards.
HARSH BHATIA
www.inspiredliving.co.in
Hi,
I have shared 2 images which show the following:
1. How the product page should show.
2. How the product page is showing. The RECENTLY VIEWED images need to show at the end of the page while it overlaps with other content on the page. Pls. assist in correcting this issue.
You will also observe that the 'recently viewed' starts showing in 2 rows while it should be scrolling in one row - as is seen on all websites.
Thank you for your kind understanding in correcting this problems soonest.
Merry X-Mas and best wishes for the new year!
Warm regards.
HARSH BHATIA
Hello harsh bhatia,
Thank for your reply.
1. The product images on all product category pages 'keep on loading' and do not appear. This was looked at by you earlier but with the complete website uploaded, the images do not show again. If you an kindly re-correct this. Thank you!
I have fixed this issue. please clear all cache and check your site again.
Thanks.
Great! The images show now.
Can we know why this problem came up so we do not repeat what we are doing wrong.
And awaiting fix on problem with RECENTLY VIEWED.
Thank you and best regards.
HARSH BHATIA
Hello harsh bhatia,
I have fixed this issue. Please clear all cache and check. I have added css in custom style admin.
Thanks.
Hello Thong Bui,
So we look forward to the last problem being solved now. Details sent earlier for RECENTLY VIEWED scroll issue faced on the product page. Image attachments sent in last mail for your ready reference, showing the problem
Thank you!
HARSH BHATIA
Hello Thong Bui,
Today, we re-started uploading new products from the backend and here is what happened:
On uploading 1 image in the 'mirror frame' section, this did show itself on the front end BUT just after 2 seconds, this and all other images on the page disappear (go off screen) and we have a blank page showing. Not only for this particular page (i.e. mirror frame page) but all pages are reacting the same way. Pls. check any product page. Or follow this link https://inspiredliving.co.in/home-decor/mirror-frames-wall-decor/mirror-frames.html. If you refresh the pages, the images appear only to disappear after 2 seconds.
This is getting quite disturbing and very frustrating as we continue to lose valuable time.
Two more points relating to this:
1. The thumbnail images selected at the backend do not show at the front end (they showed earlier)
2. At the backend panel, when we go to CATALOG > PRODUCTS , we get this view (see attached image). Like earlier, this page still continues to show 'Attention - something went wrong'. So we are unable to view and edit products already listed by us which is very essential for us to have access to.
Please advise.
Warm Regards.
HARSH BHATIA
Hello harsh bhatia,
Thank for your reply.
I have checked in your site and it have problems in backend. I have read log error in code and it have error in magento core. Seem have third module override magento core => problems in your site. Please check your site again. It is not bug of theme . Thank for understanding help me.
Thanks.
Hello,
Here is a reply received from our website developer:
"As per the attachment, it has been highlighted over the Line 83 of that specified PHP file is causing problem.
After checking that code, it has been found that particular file is for managing stock inventory and line 83 is using SKU no."
Please advise / suggest a solution please.
Thanks.
HARSH BHATIA
INSPIRED LIVING INC
Hi,
Will appreciate a reply with a resolution to the problem occuring.
The problems which need solution are:
1. Product page : 2nd image (thumbnail image) does not show in front end. Check the very first image on this link. You will see 2 dots showing below image implying there are 2 images one can view. But the 2nd image does not show. https://inspiredliving.co.in/home-decor/mirror-frames-wall-decor/mirror-frames.html
2. At the backend panel, when we go to CATALOG > PRODUCTS , like earlier, this page still continues to show 'Attention - something went wrong'. So we are unable to view and edit products already listed by us which is very essential for us to have access to.
PLEASE assist as we are unable to use your claue module since months now because of these & similar issues.
Regards.
HARSH BHATIA
www.inspiredliving.co.in
3RD REQUEST:
Your kind reply is requested.
Please advise/solve the issues so we are actually able to use your module after about 8 months of purchasing it, with things going nowhere over last 3 months because of multiple problems being faced with claue module.
Warm Regards.
HARSH BHATIA
Hello harsh bhatia,
Sorry very much for delay your ticket.
We will try best to resolve your issue as soon as possible and prioritize it first.
Update:
We have checked in your site, seem have problem in your site. You can check your site again.
Thanks.
Hi,
The site is working fine.
Please re-check.
Regards.
HARSH BHATIA
Hello harsh bhatia,
1. Product page : 2nd image (thumbnail image) does not show in front end. Check the very first image on this link. You will see 2 dots showing below image implying there are 2 images one can view. But the 2nd image does not show. https://inspiredliving.co.in/home-decor/mirror-frames-wall-decor/mirror-frames.html
I have checked and fixed this issue. You can clear all cache and check your site again.
2. At the backend panel, when we go to CATALOG > PRODUCTS , like earlier, this page still continues to show 'Attention - something went wrong'. So we are unable to view and edit products already listed by us which is very essential for us to have access to.
It is not bug of theme. You can find solution in the internet. You can follow this article for issue: https://magento.stackexchange.com/questions/232021/magento2-error-something-went-wrong-with-processing-the-default-view-and-we-ha
Thanks.
Hi Loan,
Hope you are well and keeping safe from the coronavirus!
I would like to draw your kind attention to my last email dated Jan.09, 2020.
While problem #1 had been fixed by you, we are still not clear on how to fix the problem #2. I had a look at the link you had shared but that does not tell me much (Pls see attachment). I urge and request you to guide me stepwise on this maybe by screenshots showing me the steps to be taken. Thank you.
Another thing, you will notice that it's been almost 1 year since I purchased your software with much excitement as I thought this was feature rich and quite ideal for an online business. However, till date, our website continues to be non-functional mainly because of the following reasons:
1. The website developer hired by us turned our quite unprofessional and has been little or no help. And I or my staff are not very well versed in coding etc.
2. Your claue module is not exactly very simple to understand and follow and we have seen the back-end going wrong on multiple times.
I therefore ask you to assist me in fixing the problems being faced and to guide me in implementing all the functionalities offered by your module for which I am willing to pay an extra charge as I understand you do provide assistance at an extra charge. Please confirm the amount you would like to charge me for ensuring my website issues and queries are resolved in no later than 20-30 days from today so we can get our business finally moving.
I WILL GREATLY APPRECIATE YOUR UNDERSTANDING AND CONCERN AT THIS CRUCIAL JUNCTURE, with an immediate revert and a solution to the problems being faced.
Hope to hear from you soonest preferably tomorrow.
Warm regards.
HARSH BHATIA
Managing Partner
INSPIRED LIVING INC
Hello,
Thanks for your reply
Please contact me here: [email protected], so I can put you on top priority
Hi,
Appreciate your prompt reply.
As advised, an email has already been sent to the quoted email ID.
We await your further guidance & assistance.
Warm regards.
HARSH BHATIA
INSPIRED LIVING INC
Hi,
I continue to wait for requested information sent by email 3 days back and a resolution to the problems informed, namely:
aa) SKU NUMBER: Please advise if there is a certain specific way of entering the SKU number (when we upload a new product in the catalog). Can we write just a number like 1071. or can we write CS 1071. or can we write 01-1071. or all these are OK? Please confirm.
bb) REWARD POINTS: Does your module offer Reward point setup? I saw somewhere in your demo that it does but could not find notes on it. If you can share a link to demo showing setting up reward points on my website.
cc) LOOK BOOK & INSTAGRAM SHOP: Please share a link to demo video or demo instructions which will guide me how to add pins to the look book image and how to use such pinned images on our instagram feed.
Hope to hear from you soonest today please.
Thank you and best regards.
HARSH BHATIA
INSPIRED LIVING INC
Hi,
We request urgent assistance on how to use the below mentioned features in your template. If you can assist as well as implement these for us at a reasonable charge, we can pay for such charges. The idea is to get our website moving now.
1) How to set up DISCOUNT COUPONS in admin panel? What your documentation manual shows does not show in admin panel (Please see attachments). Kindly guide.
2) How do we change PRODUCT CATEGORIES / sub-categories and make it show on website. We have followed instructions and amended categories at backend BUT it does not show at front end. Do we need to clear cache or activate something for this to show? Please guide.
2B) Similarly for BANNERS posted ON HOME PAGE, what do we need to do to show the updated content in admin panel? (Because after we add new designs of banners, they still do not show on the website)
3) How do we set up DEALS (WITH TIMER) on the home page?
4) To IMPORT DATA for products, is there a specific format of Excel worksheet we need to follow? Please advise steps.
5) Do you have a GIFT CARD provision in this module (we see notes on this in your documentation manual)?
6) On top most banner of the home page - how do we change the message displayed in centre? ("Summer sale discount off 50%! Shop Now") Please share a route. How do we re-sent the login?
7) How do we re-set login details to panel account
8) How do we enable HOME PAGE BUILDER? Please share it's location route. How do we add NEW STATIC BLOCKS?
9) PRODUCT PAGE:
10) PRODUCT DETAILS PAGE:
1. How do we set up different COLOR OPTIONS & SIZE OPTIONS available for the same product.
2. How do we set up bundle offers / deals / Grouped products? We have tried
Will appreciate a reply soonest today/tomorrow.
Warm regards.
HARSH BHATIA
Will appreciate a reply today please. Thank you!
Hello,
1) How to set up DISCOUNT COUPONS in admin panel? What your documentation manual shows does not show in admin panel (Please see attachments). Kindly guide.
Sorry but this question is really strange
- You ask about Discount Coupons of Mageplaza, so you should make sure you installed this extension and if you installed but not see, please contact extension provider.
2) How do we change PRODUCT CATEGORIES / sub-categories and make it show on website. We have followed instructions and amended categories at backend BUT it does not show at front end. Do we need to clear cache or activate something for this to show? Please guide.
Refer this article: Menu is not showing on the frontend
2B) Similarly for BANNERS posted ON HOME PAGE, what do we need to do to show the updated content in admin panel? (Because after we add new designs of banners, they still do not show on the website)
You only need to enable the builder then add the banner directly on the frontend, not need to edit in admin
3) How do we set up DEALS (WITH TIMER) on the home page?
refer this one: http://www.magesolution.com/themes/claue/docs/m2/index.html#config-deals
4) To IMPORT DATA for products, is there a specific format of Excel worksheet we need to follow? Please advise steps.
I have no idea about this one
5) Do you have a GIFT CARD provision in this module (we see notes on this in your documentation manual)?
No, we don't
6) On top most banner of the home page - how do we change the message displayed in centre? ("Summer sale discount off 50%! Shop Now") Please share a route. How do we re-sent the login?
You only need to enable the builder then edit it directly on the frontend
How to enable the frontend builder
Can't enable the builder
7) How do we re-set login details to panel account
I don't understand this point
8) How do we enable HOME PAGE BUILDER? Please share it's location route. How do we add NEW STATIC BLOCKS?
How to enable the frontend builder
Can't enable the builder
http://www.magesolution.com/themes/claue/docs/m2/index.html#user-builder-section
9) PRODUCT PAGE:
10) PRODUCT DETAILS PAGE:
1. How do we set up different COLOR OPTIONS & SIZE OPTIONS available for the same product.
Refer: https://www.mageplaza.com/kb/how-to-configure-swatches-in-magento-2.html
2. How do we set up bundle offers / deals / Grouped products? We have tried
https://www.mageplaza.com/kb/how-to-create-bundle-product-in-magento-2.html
Some function or features are Magento2's basic feature, you should read their document.
Hello,
I greatly appreciate how you have explained and sent links. I will study this right away.
Meanwhile, please advise on 1 point which is not letting us save product content on ADMIN>CATALOG>PRODUCTS>ADD PRODUCT. After we fill in all product information/images and SAVE, we get a message " The value of the 'lookbook' attribute isn't unique. Set a unique value and try again". Please advise why is this message showing and what can we do to correct this. (or if you would like to log in the admin panel and see for yourself, I can share the admin credentials in a private message.)
We will be much thankful if we can assisted on above point.
Thank you and best regards.
HARSH BHATIA
Hello,
Sorry I can't support to check about Save products, you should check the attributes again
Hello,
For some strange reason, we are unable to login to our Magento/Claue admin panel, since last saturday. The message received is - "The account sign-in was incorrect or your account is disabled temporarily. Please wait and try again later." We have been trying since saturday but nothing works.
Now, we have tried using the 'forget password' option, but the message we get here is "We received too many requests for password resets. Please wait and try again later or contact [email protected]."
Request you to advise us the way to re-set password or be able to login in an any other way.
Thank you.
HARSH BHATIA
INSPIRED LIVING INC
Just to update you, we have spoken to the website server host and they have confirmed via email that they HAVE NOT blocked our IP. Their reply " As checked there is no ip block from our side. Please check user name and password in db. "
So they have no role to play. Kindly advise why are we unable to re-set the password? Await a way out. Thanks.
Hello,
I am not sure what is your problem but this is not theme bug, we can't support to check but you can connect to ssh, navigate to magento root then run this command to create a new admin account
php bin/magento admin:user:create