When I click on the product tab (description, more information and reviews), the page will "scroll" immediately down and I don't really like this effect. On your demo, it is not supposed to work like this AT ALL!
Indeed, when you click on the tabs, the page will not scroll.
PS, you already have all the credentials you need!
I really need you to fix this as soon as possibe. We're about to go live with the website in two days and I really cannot have the swatches not working.
I checked for errors and it seems to be magento version errors. I have checked magento version 2.2 that it will not scroll to the top of the page, to version 2.3 it will scroll to the top. Our protab module does not have magento js modifications so the tab will work the same as the default theme you are using.
Hello,
When I click on the product tab (description, more information and reviews), the page will "scroll" immediately down and I don't really like this effect. On your demo, it is not supposed to work like this AT ALL!
Indeed, when you click on the tabs, the page will not scroll.
PS, you already have all the credentials you need!
Please, help me with this!
Hello takenbysarah,
We are checking in your site.
Thank.
Hey Thong,
Problems on the website are not being solved yet.
I really need you to fix this as soon as possibe. We're about to go live with the website in two days and I really cannot have the swatches not working.
Ok, this thing is driving me crazy now guys and I'm very upset.
Why you don't answer and don't help me with that?
I reply here on tickets, I sent you email on magesolution.com, I sent you email on arrowhitech.
This is not fair at all.
I paid for this service and you have to help me with that.
Everytime that I need support it's a nightmare
Hello takenbysarah ,
I have checked in your site but now not done. Do you make js for product tab. We don't add js for tab product. Please reply help me.
Thank.
Honestly this is the last problem I have. The MOST IMPORTANT thing is the swatches.
Please, fix the swatches problem
https://arrowhitech.ticksy.com/ticket/2243573/
This is my real real big big problem.
Please help me on this first.
Hello takenbysarah ,
I checked for errors and it seems to be magento version errors. I have checked magento version 2.2 that it will not scroll to the top of the page, to version 2.3 it will scroll to the top. Our protab module does not have magento js modifications so the tab will work the same as the default theme you are using.
Please check magento 2.2: http://demo-acm-2.bird.eu/hero-hoodie.html
Magento 2.3:https://demo.tigren.com/radiant-tee.html
Thank.
Ok, it doesn't matter. Will you please fix the problem of the swatches?
https://arrowhitech.ticksy.com/ticket/2243573/
Hello takenbysarah ,
We will check and updae issue soon.
Thanks.
Thanks! Please, try to fix it today
Hello takenbysarah ,
Today, we have run out of hours. Tomorrow we will try to resolve the issue as soon as possible for you.
Thank.
I had to solve the swatch problem by myself. This is not cool at all. I paid for this service and you ignore me for 11 days!