I have been trying to investigate your problem, and it seems that something went wrong with the database. However, it might be of our code, I not sure what the root cause is. Please give me some time and I will try to fix this in the weekend.
I have investigated that the problem is caused due to the database. Something went wrong with it, that it cannot get the portfolio items . Would you mind providing me with your database information? It will be helpful for me to help you.
Thanks for your invitation to Spain, I would like to visit your Spain some day if I have chance :-)
I have fixed the problem of portfolio. However, in fixing progress, I deleted your sample portfolioes and created some new portfolioes. I haven't deleted them yet in order for you to check. Please help me to check it.
Besides, for the new version of Supro (version 1.1.4), you can find the manual here:
I regret to say that currently we don't offer the settings for "Portfolio" heading and url. We will keep upgrading the extensions and we will consider these settings.
For the link you mentioned, I have edited it. Please have a check.
Did it show any error during the upgrading process? If yes, please show me this error. I dont know exactly what happened so it is hard for me to support you.
It is still the old file of version 1.1.3, as you can see in the below image:
It means that the patch files have been added yet. When you copy the patch files, please choose override for those which have the same name. If you don't let it override the old file, it will be skipped and obviously the version can't be upgraded.
Hello and thanks for support.
1. i created 3 portfolio categories and i added 2 test portfolios. but they are not shown in the https://jinbei.pro/portfolio page.
2. can we remove the breadcrumbs in the portfolio page and categories pages?
thanks
please have a look to this ticket. thanks
hello now look like breadcrumbs are removed, thanks
but i still can not see the portfolios created in the https://jinbei.pro/es/portfolio/
wich is the reason? can you fix it? thanks
Dear Gregorio,
This ticket is being duplicated with one of your another ticket at https://arrowhitech.ticksy.com/ticket/2434942/, so please follow this current ticket for this problem.
I have been trying to investigate your problem, and it seems that something went wrong with the database. However, it might be of our code, I not sure what the root cause is. Please give me some time and I will try to fix this in the weekend.
Thank you.
OK THANKS
IM CALM IF I KNOW YOU ARE ON IT.
HAVE A NICE DAY
Dear Gregorio,
I have investigated that the problem is caused due to the database. Something went wrong with it, that it cannot get the portfolio items . Would you mind providing me with your database information? It will be helpful for me to help you.
Thanks for your invitation to Spain, I would like to visit your Spain some day if I have chance :-)
Thank you.
hello did you find the bug on database?
i see there is a new version but i dont see how to update do you have some manual?
im happy to see that development on the theme is active and new version is alive and many of the improvements was reported by me )
waiting for your news have a nice day!
Dear Gregorio,
I have fixed the problem of portfolio. However, in fixing progress, I deleted your sample portfolioes and created some new portfolioes. I haven't deleted them yet in order for you to check. Please help me to check it.
Besides, for the new version of Supro (version 1.1.4), you can find the manual here:
How to update the theme in Supro theme
Please tell me if you have any problem.
Thank you and wish you a nice day.
amazing! one step more!
the only question about portfolio, please let me know if its possible to change the name "Portfolio" and the /portfolio URL.
also id like to know how to correct this link to http://g4a.arrowhitech.net/supro2/portfolio/
Regarding theme update i did following the steps but still in backoffice Version NR 1.1.3, i will try again and let you know
thanks in advance.
Dear Gregorio,
I regret to say that currently we don't offer the settings for "Portfolio" heading and url. We will keep upgrading the extensions and we will consider these settings.
For the link you mentioned, I have edited it. Please have a check.
Thank you.
perfect thanks so much.
i still dont see images changes in top seller products in main page. server cache was updated manually but nothing changed.
i also make theme updated but looks like changes dont take effect i will apreciate if you can have a look. version of theme still in 1.1.3, sorry
Dear Gregorio,
1. The image:
I have fixed at the ticket https://arrowhitech.ticksy.com/ticket/2434978/. Please follow it.
2. The theme upgrade:
Did it show any error during the upgrading process? If yes, please show me this error. I dont know exactly what happened so it is hard for me to support you.
Thank you.
hello and thanks for answer.
i did exactly the steps that recommended and didnt show any errors.
sorry
Dear Gregorio,
When I navigate to your FTP at:
It is still the old file of version 1.1.3, as you can see in the below image:
It means that the patch files have been added yet. When you copy the patch files, please choose override for those which have the same name. If you don't let it override the old file, it will be skipped and obviously the version can't be upgraded.
Please help me to have a check about this point.
Thank you.
hello and thank for help
the patch folder for 2.3.4+ does not include this file and etc folder. there is only a Helper folder.
thanks again one more time ) have a nice day!
Dear Gregorio,
Maybe you have opened the wrong folder address. If you want to find the new version for theme, you should find folder patches.
Anyway, I have attached the patch version you are looking for. Please follow the manual again for the upgrading process.
Thank you.
once again thanks for your help. in the themeforest folder i didnt find all the folder and files you provided now is fine!
thanks again for amazing help from your side
Dear Gregorio,
I am so glad that I could help you with these errors. If you are satisfied with our products and customer support, please give us a 5-star rate at:
https://themeforest.net/item/supro-minimalist-ajax-woocommerce-wordpress-theme/reviews/22374845?utf8=%E2%9C%93&reviews_controls%5Bsort%5D=date_descending
Thank you a lot for your support and kindness. It will be the inspiration for us to provide the best theme collections.
of course i didnt find how to write a review but i wrote a comment, if you show me i will do with pleasure.
thanks a lot for your words i appreciate a lot. and thanks you and your team for make it easy
Dear
I am sorry for the previous wrong link, I sent you a link of Supro Wordpress, not for Magento
Here I sent you the correct link :
https://themeforest.net/item/supro-minimalist-ajax-magento-2-theme/23476627
And a video on how to leave a comment on ThemeForest:
https://www.youtube.com/watch?v=lgIETj0wqbs
I am always willing to help you with any problem.
Thank you a lot for your enthusiastic support, and wish you a nice day.
im lucky because i did file by file but i think i created some folder that will have no sense. i will doublecheck
thanks