Hello Team, We have purchased and set up the theme and when we created a configurable product, we found below concern in the theme. On the category page when we click on the color swatches it does not change the product image and gives an error related to the below file. File: MGS/ThemeSettings/Helper/Swatches/Data.php Please find the category page here. Can you please help us resolve the concern?
Let us know if you want to run specific commands. Thanks!
Also we are facing memory limit error at the time of switching the store because of these two modules: MGS_Amp, MGS_ThemeSettings Please find the below error: Fatal error: Out of memory (allocated 3053453312) (tried to allocate 262144 bytes) in /home/colorportal/public_html/vendor/colinmollenhour/cache-backend-file/File.php on line 143
Sorry, but we can't give the full access due to some company policy. Is it ok if we can setup that theme in fresh module and configure it then we can give that full access to you. Can you please provide us test domain activation key for the same?
We have already installed the module at test domain. Please find the URL: https://m2demo.indiaondesk.com/magento234/ Please give us activation key so we can configured that and share the server details with you.
We have added the patch and checked. but still we are facing the same issue. Color Swathces does not working in configurable products. Would you please check?
Thanks! We'll check the same. Apart from this we found the below issues in theme. Would you please look into this on priority?
1. Go to Admin > MGS > Manage Mega Menu Item > Add Item. Add item without select category, it will throw an error. 2. Store switcher dropdown is not working except the default store. 3. The filter is not working on a search page. 4. At the time of adding Portfolio Item, Website id doesn't save. So it's not working on frontend. 5. GDPR module is enabled, still cookie notice doesn't displayed. 6. How to configure 360 degree image? Would you please explain in details? As that was not mentioned in your Userguide
Hello Team,
We have purchased and set up the theme and when we created a configurable product, we found below concern in the theme.
On the category page when we click on the color swatches it does not change the product image and gives an error related to the below file.
File: MGS/ThemeSettings/Helper/Swatches/Data.php
Please find the category page here.
Can you please help us resolve the concern?
Dear cmaimaging,
Thanks for contacting us,
Could you please give me your site info ( admin url, admin account and ftp access detail ) we will check and help you.
Hello Team,
Please find the FTP & Admin details:
Host: 78.47.98.233
UserName: [email protected]
Password: o|Jz[!uxeyaL
Admin URL: https://colorportal.eu/admin
Admin Username: magetheme
Admin Password: {>7tC>MuB,W6ytjS
Let us know if you want to run specific commands. Thanks!
Also we are facing memory limit error at the time of switching the store because of these two modules: MGS_Amp, MGS_ThemeSettings
Please find the below error: Fatal error: Out of memory (allocated 3053453312) (tried to allocate 262144 bytes) in /home/colorportal/public_html/vendor/colinmollenhour/cache-backend-file/File.php on line 143
Looking forward to your reply!
Hello,
Thanks for your info
I am checking for you but when I access to ftp, I can only access to app/code/MGS folder,
https://prnt.sc/szjntg
could you please give me access magento root?
Hello Team,
Sorry, but we can't give the full access due to some company policy. Is it ok if we can setup that theme in fresh module and configure it then we can give that full access to you. Can you please provide us test domain activation key for the same?
Looking forward for your response!
Hello,
Please select a test domain then give me url, I will general a test purchase code so it doesn't affect to your purchase code
Hello Team,
We have already installed the module at test domain.
Please find the URL: https://m2demo.indiaondesk.com/magento234/
Please give us activation key so we can configured that and share the server details with you.
Hello,
Try this one
bTJkZW1vLmluZGlhb25kZXNrLmNvbTIzNDc2NjI3
Hello Team,
We have installed the latest module zip V.1.1.4, but we are getting the error on frontend. Please review the same asap.
https://m2demo.indiaondesk.com/magento234/
FTP Details:
Host: 95.217.33.253
Username: m2demo2_magetheme
Password: XuvtfYVf!6}m
Admin Details:
URL: https://m2demo.indiaondesk.com/magento234/admin
Username: magetheme
Password: {>7tC>MuB,W6ytjS
Hello,
Thanks for your ticket,
Have you updated the theme in turn
How to update the theme in Supro theme
Hello Team,
Yes we did, Our old version is V1.1.3 and we have upgrade that into V1.1.4
So we have replaced the whole new zip by downloading latest from My downloads section.
Then also we need to add patches seprately?
Hello,
I think that you only need to apply the patch, please refer this article
How to update the theme in Supro theme
Hello Team,
We have added the patch and checked. but still we are facing the same issue. Color Swathces does not working in configurable products. Would you please check?
Hello,
I am checking on this site
https://m2demo.indiaondesk.com/magento234/
but I don't see any category url, could you please give me a category url? And I also don't see any configurable product
Hello Team,
Please find the below URL, and click on any color image.
https://m2demo.indiaondesk.com/magento234/test-category/formals/western-wear.html
Hello cmaimaging,
This issue is fixed. Please check to see result.
I updated file /app/code/MGS/ThemeSettings/Helper/Swatches/Data.php
Thank you,
Hello Team,
Thanks! We'll check the same. Apart from this we found the below issues in theme. Would you please look into this on priority?
1. Go to Admin > MGS > Manage Mega Menu Item > Add Item. Add item without select category, it will throw an error.
2. Store switcher dropdown is not working except the default store.
3. The filter is not working on a search page.
4. At the time of adding Portfolio Item, Website id doesn't save. So it's not working on frontend.
5. GDPR module is enabled, still cookie notice doesn't displayed.
6. How to configure 360 degree image? Would you please explain in details? As that was not mentioned in your Userguide
Hello cmaimaging,
1. Because you create a new megamenu item with "Menu Type" as Catalog Category, so you have to select a category
2. I tried to go to store view Italian via code https://m2demo.indiaondesk.com/magento234/italian but it shows 404 page. I do not think this is theme's bug. Please check it again
3. Please upload file attached into your source code to resolve this issue
4. There seems to be a problem with your db, Please give me your db info, ssh, then i will check it for you.
5. Please go to Stores/Configuration/General/Web/Default Cookie Setting/Cookie Restriction Mode => Yes
6. You can refer this article
https://www.magesolution.com/themes/claue/docs/m2/index.html#setting-product-360
Thank you so much,
Hello Team,
Thank you for your response. Please find my below comments.
1. Okay clear but it should not redirect on error page. There should be a proper validation for category selection.
2. We'll check and let you know.
3. Please upload file attached into your source code to resolve this issue.
- Attached files are already there in module. Please find URL and Video.
URL: https://m2demo.indiaondesk.com/magento234/catalogsearch/result/?q=yoga
Video: https://www.awesomescreenshot.com/video/267681?key=7711006193e053418cb980dd1e300012
4. There seems to be a problem with your db, Please give me your db info, ssh, then i will check it for you.
- Please find the DB details. We can't provide you SSH due to some company policy. You can contact us for run any kind of commands.
URL: https://m2demo.indiaondesk.com/magento234/dbpanel.php
Username: m2demo2_magento234
Password: Q@5#3f97&hf#4fYb
5. Ok, Done
6. Ok, Thank You.
Looking forward to your response!
Hello Team,
Would you please get back on this? As we need to go LIVE so want to clear these things ASAP.
1. The filter is not working on a search page.
2. At the time of adding Portfolio Item, Website id doesn't save. So it's not working on frontend.
Looking forward to your raesponse!
Hello cmaimaging,
The issue with filter, please remove var/*, pub/static/frontend/MGS/* and run command
php bin/magento setup:static-content:deploy -f
Thank you,
Hi,
The issue with Portfolio is fixed. Please check to see result.
Thank you,
Hello Team,
I have checked the frontpage of Portfolio and I can't see any Portfolio listed even after added 2 items in admin. Please check this: https://m2demo.indiaondesk.com/magento234/portfolio
Looking forward to your reply!
Hello Team,
Search filter is also not working even after run those commands.
Hello Team,
Is there any way to get the faster support? As still 2 issues are pending.
Would you please get back on this? As we need to go LIVE so want to clear these things ASAP.
1. The filter is not working on a search page.
2. At the time of adding Portfolio Item, Website id doesn't save. So it's not working on frontend.
Hello,
Sorry for any delay to you, we have been checking and will update you soon
Hi
Thanks for your patience
1) Regarding filter on search result
Please make sure you enabled this option for an attribute
https://prnt.sc/tcgvnf
I have also edited the following files
app/code/MGS/Ajaxlayernavigation/etc/frontend/di.xml
app/code/MGS/Ajaxlayernavigation/Plugin/AjaxSearch.php
app/design/frontend/Mgs/supro/MGS_Ajaxlayernavigation/web/js/ajax-navigation.js
2) Regarding portfolio
Fixed, and modified this file
app/code/MGS/Portfolio/Block/Category.php
Hello Team,
Thank you for the response. Please find the below comment.
We have check with the updated files.
1. Regarding filter on search result - Filter is working now but we can't found the "clear filter" option on search page. Please find the video: https://www.awesomescreenshot.com/video/336390?key=8ac08a0ece4e6e9e7659e4a9e7f5178e
2. Regarding portfolio - It's working proper now. Thanks.
Looking forward to your reply!
Hi
I have fixed for you
Hello Team,
Which file you have updated?
Would you please share filepath? So we can move that on LIVE.
Hi
I have edited this file
app/code/MGS/Ajaxlayernavigation/view/frontend/layout/catalogsearch_result_index.xml
Hello Team,
I guess you did not get the issue. We are still facing the same issue. On search page, we can't see clear filter options. Would you please check?
URL: https://m2demo.indiaondesk.com/magento234/default
We are trying to filter with color but e can't clear/remove filter once we did.
Please find the video for better understanding.
Video: https://www.awesomescreenshot.com/video/361168?key=2cfb138c6438d5a70472d519ca6421de
Would you please check this and update ASAP? As it takes too much back&forth
Looking forward to your reply!
Hi
Yes fixed for you
app/code/MGS/Ajaxlayernavigation/view/frontend/layout/catalog_category_view_type_layered.xml
Hello Team,
But it doesn't seem to be fixed. Would you please check with color filter on search page? Or send us a video how you are checking on the front-end?
Hi,
We have tested on this page: https://m2demo.indiaondesk.com/magento234/default/catalogsearch/result/index/?is_ajax=1&q=sprite and see it working fine. Could you please check again ?
Please check my attach file
Hello Team,
That filter is working, but we are talking about color filter as I have already mentioned in my previous comment.
URL: https://m2demo.indiaondesk.com/magento234/default
Looking forward to your reply.We are trying to filter with color but can't clear/remove filter once we did.
Please find the video for better understanding.
Video: https://www.awesomescreenshot.com/video/361168?key=2cfb138c6438d5a70472d519ca6421de
Hi,
We have fixed the issue for you, please check.
Hello Team,
Yes, it seems working now. Would you please pass updated file path? So we can upload that on LIVE.
Thanks for your support.
Hello Team,
Any update?
Hi
Sorry for the late reply,
I have edited this file
app/code/MGS/Ajaxlayernavigation/view/frontend/layout/catalogsearch_result_index.xml