Thanks for contacting us but we don't support to optimize a website, the speed of a website depends on many factors ( your server, your product image, your promo banner, slider,..... ), and the most important is your server. But you can check your site on gtmetrix.com to know what you need to improve
Why you answer instantly here because there is no work you need to do for this ticket, while you ignore my other tickets that needs some work for days without reply?
Hello,
I have checked the speed results for the theme and it shocked me ! it is really very bad, kindly advise how we can improve these results.
Hello,
Thanks for contacting us but we don't support to optimize a website, the speed of a website depends on many factors ( your server, your product image, your promo banner, slider,..... ), and the most important is your server. But you can check your site on gtmetrix.com to know what you need to improve
so, non of the issues is because of your theme ?
Hello,
No, you can check on our demo site
https://gtmetrix.com/reports/themes.magesolution.com/r4LxYuE0
actually you need to take care about Fully Loaded Time, it is important point
https://prnt.sc/tcl2xe
how can i improve it?
Why you answer instantly here because there is no work you need to do for this ticket, while you ignore my other tickets that needs some work for days without reply?
Hi,
What ticket are you pending? Because we have more agents who also working on your site. Tell me what tickets pending?
2449665
this ticket also for the recently visited design 2459773
Hi
We have already replied to this ticket: 2459773
yes but not fixed yet !
Hi,
It is not a bug as I explained you, you have your developer and when it is custom theme, your developer should do that
and what about the recently viewed design?
Hello,
We need time to make it, our developer team is working on it, will update in next release.
i don't want to upgrade my theme copy because I have made some customised parts.
So, can you fix this for me directly?
Hello,
Ok I will send the patch for you when it is ready
just apply it directly on my theme please, dont send me patch.
Hi,
Ok
hi,
not yet ready?