We installed your theme but getting error on running compile command. Please either tell us what should we do or we can share server logins with you to check this yourself.
PHP Fatal error: Declaration of MGSMpanelHelperSwatchesData::getProductMediaGallery(MagentoCatalogModelProduct $product) must be compatible with MagentoSwatchesHelperData::getProductMediaGallery(MagentoCatalogModelProduct $product): array in /home/crimsouneclub/public_html/app/code/MGS/Mpanel/Helper/Swatches/Data.php on line 656
{"0":"Warning: Declaration of MGS\Mpanel\Block\Product\ImageBuilder::create() should be compatible with Magento\Catalog\Block\Product\ImageBuilder::create(?Magento\Catalog\Model\Product $product = NULL, ?string $imageId = NULL, ?array $attributes = NULL) in /home/crimsouneclub/public_html/app/code/MGS/Mpanel/Block/Product/ImageBuilder.php on line 0","1":"#1 include() called at [vendor/composer/ClassLoader.php:444]
#2 Composer\Autoload\includeFile() called at [vendor/composer/ClassLoader.php:322]
#3 Composer\Autoload\ClassLoader->loadClass()
#4 spl_autoload_call()
#5 class_exists() called at [vendor/magento/framework/ObjectManager/Relations/Runtime.php:38]
#6 Magento\Framework\ObjectManager\Relations\Runtime->has() called at [vendor/magento/framework/Interception/Config/Config.php:157]
#7 Magento\Framework\Interception\Config\Config->_inheritInterception() called at [vendor/magento/framework/Interception/Config/Config.php:180]
#8 Magento\Framework\Interception\Config\Config->hasPlugins() called at [vendor/magento/framework/Interception/ObjectManager/Config/Developer.php:61]
#9 Magento\Framework\Interception\ObjectManager\Config\Developer->getInstanceType() called at [vendor/magento/framework/ObjectManager/Factory/Dynamic/Developer.php:47]
#10 Magento\Framework\ObjectManager\Factory\Dynamic\Developer->create() called at [vendor/magento/framework/ObjectManager/ObjectManager.php:70]
#11 Magento\Framework\ObjectManager\ObjectManager->get() called at [vendor/magento/framework/ObjectManager/Factory/AbstractFactory.php:167]
#12 Magento\Framework\ObjectManager\Factory\AbstractFactory->resolveArgument() called at [vendor/magento/framework/ObjectManager/Factory/AbstractFactory.php:273]
#13 Magento\Framework\ObjectManager\Factory\AbstractFactory->getResolvedArgument() called at [vendor/magento/framework/ObjectManager/Factory/AbstractFactory.php:236]
#14 Magento\Framework\ObjectManager\Factory\AbstractFactory->resolveArgumentsInRuntime() called at [vendor/magento/framework/ObjectManager/Factory/Dynamic/Developer.php:34]
#15 Magento\Framework\ObjectManager\Factory\Dynamic\Developer->_resolveArguments() called at [vendor/magento/framework/ObjectManager/Factory/Dynamic/Developer.php:59]
#16 Magento\Framework\ObjectManager\Factory\Dynamic\Developer->create() called at [vendor/magento/framework/ObjectManager/ObjectManager.php:70]
#17 Magento\Framework\ObjectManager\ObjectManager->get() called at [vendor/magento/framework/ObjectManager/Factory/AbstractFactory.php:167]
#18 Magento\Framework\ObjectManager\Factory\AbstractFactory->resolveArgument() called at [vendor/magento/framework/ObjectManager/Factory/AbstractFactory.php:273]
#19 Magento\Framework\ObjectManager\Factory\AbstractFactory->getResolvedArgument() called at [vendor/magento/framework/ObjectManager/Factory/AbstractFactory.php:236]
#20 Magento\Framework\ObjectManager\Factory\AbstractFactory->resolveArgumentsInRuntime() called at [vendor/magento/framework/ObjectManager/Factory/Dynamic/Developer.php:34]
#21 Magento\Framework\ObjectManager\Factory\Dynamic\Developer->_resolveArguments() called at [vendor/magento/framework/ObjectManager/Factory/Dynamic/Developer.php:59]
#22 Magento\Framework\ObjectManager\Factory\Dynamic\Developer->create() called at [vendor/magento/framework/ObjectManager/ObjectManager.php:70]
#23 Magento\Framework\ObjectManager\ObjectManager->get() called at [vendor/magento/framework/Interception/PluginList/PluginList.php:250]
#24 Magento\Framework\Interception\PluginList\PluginList->getPlugin() called at [vendor/magento/framework/Interception/Interceptor.php:144]
#25 Magento\Cms\Controller\Index\Index\Interceptor->Magento\Framework\Interception\{closure}() called at [vendor/magento/framework/Interception/Interceptor.php:153]
#26 Magento\Cms\Controller\Index\Index\Interceptor->___callPlugins() called at [generated/code/Magento/Cms/Controller/Index/Index/Interceptor.php:39]
#27 Magento\Cms\Controller\Index\Index\Interceptor->dispatch() called at [vendor/magento/framework/App/FrontController.php:162]
#28 Magento\Framework\App\FrontController->processRequest() called at [vendor/magento/framework/App/FrontController.php:99]
#29 Magento\Framework\App\FrontController->dispatch() called at [vendor/magento/framework/Interception/Interceptor.php:58]
#30 Magento\Framework\App\FrontController\Interceptor->___callParent() called at [vendor/magento/framework/Interception/Interceptor.php:138]
#31 Magento\Framework\App\FrontController\Interceptor->Magento\Framework\Interception\{closure}() called at [vendor/magento/module-store/App/FrontController/Plugin/RequestPreprocessor.php:99]
#32 Magento\Store\App\FrontController\Plugin\RequestPreprocessor->aroundDispatch() called at [vendor/magento/framework/Interception/Interceptor.php:135]
#33 Magento\Framework\App\FrontController\Interceptor->Magento\Framework\Interception\{closure}() called at [vendor/magento/module-page-cache/Model/App/FrontController/BuiltinPlugin.php:73]
#34 Magento\PageCache\Model\App\FrontController\BuiltinPlugin->aroundDispatch() called at [vendor/magento/framework/Interception/Interceptor.php:135]
#35 Magento\Framework\App\FrontController\Interceptor->Magento\Framework\Interception\{closure}() called at [vendor/magento/framework/Interception/Interceptor.php:153]
#36 Magento\Framework\App\FrontController\Interceptor->___callPlugins() called at [generated/code/Magento/Framework/App/FrontController/Interceptor.php:26]
#37 Magento\Framework\App\FrontController\Interceptor->dispatch() called at [vendor/magento/framework/App/Http.php:116]
#38 Magento\Framework\App\Http->launch() called at [generated/code/Magento/Framework/App/Http/Interceptor.php:24]
#39 Magento\Framework\App\Http\Interceptor->launch() called at [vendor/magento/framework/App/Bootstrap.php:261]
#40 Magento\Framework\App\Bootstrap->run() called at [index.php:39]
","url":"/","script_name":"/index.php","report_id":"3171ebf155e7a2fa2b0c0a1cedb440e739d65e549225acf76295e9f816d557ac"}
The following code errors are seen in logs. Kindly check it.
================================== [2020-08-03 17:14:21] main.CRITICAL: Notice: A non well formed numeric value encountered in /home/crimsouneclub/public_html/app/code/MGS/Lookbook/Controller/Adminhtml/Lookbook/Upload.php on line 124 {"report_id":"46554c3a5ed31bfe3ac17cd80c77d5cf4a69c431ed5ae7ac7eadc275880723b1","exception":"[object] (Exception(code: 0): Notice: A non well formed numeric value encountered in /home/crimsouneclub/public_html/app/code/MGS/Lookbook/Controller/Adminhtml/Lookbook/Upload.php on line 124 at /home/crimsouneclub/public_html/vendor/magento/framework/App/ErrorHandler.php:61)"} []
[2020-08-03 17:14:41] main.CRITICAL: Notice: A non well formed numeric value encountered in /home/crimsouneclub/public_html/app/code/MGS/Lookbook/Controller/Adminhtml/Lookbook/Upload.php on line 124 {"report_id":"68dd893408519555edea9af7a6896b41a4a462e1ee77c98fa9a30e2815efc4a7","exception":"[object] (Exception(code: 0): Notice: A non well formed numeric value encountered in /home/crimsouneclub/public_html/app/code/MGS/Lookbook/Controller/Adminhtml/Lookbook/Upload.php on line 124 at /home/crimsouneclub/public_html/vendor/magento/framework/App/ErrorHandler.php:61)"} []
[2020-08-03 17:14:59] main.CRITICAL: Notice: A non well formed numeric value encountered in /home/crimsouneclub/public_html/app/code/MGS/Lookbook/Controller/Adminhtml/Lookbook/Upload.php on line 124 {"report_id":"a3d8c9b780f54626d5d233c71d7f7f22d52f76a7a4da6551d9b3962867437428","exception":"[object] (Exception(code: 0): Notice: A non well formed numeric value encountered in /home/crimsouneclub/public_html/app/code/MGS/Lookbook/Controller/Adminhtml/Lookbook/Upload.php on line 124 at /home/crimsouneclub/public_html/vendor/magento/framework/App/ErrorHandler.php:61)"} []
[2020-08-03 17:15:43] main.CRITICAL: The product that was requested doesn't exist. Verify the product and try again. {"exception":"[object] (Magento\\Framework\\Exception\\NoSuchEntityException(code: 0): The product that was requested doesn't exist. Verify the product and try again. at /home/crimsouneclub/public_html/vendor/magento/module-catalog/Model/ProductRepository.php:310)"} []
[2020-08-03 17:16:35] main.CRITICAL: Notice: A non well formed numeric value encountered in /home/crimsouneclub/public_html/app/code/MGS/Lookbook/Controller/Adminhtml/Lookbook/Upload.php on line 124 {"report_id":"82953b348ab55bcb7bcb7cba737c4cf3d545e4b9edf8614c00e700a61a3cbff0","exception":"[object] (Exception(code: 0): Notice: A non well formed numeric value encountered in /home/crimsouneclub/public_html/app/code/MGS/Lookbook/Controller/Adminhtml/Lookbook/Upload.php on line 124 at /home/crimsouneclub/public_html/vendor/magento/framework/App/ErrorHandler.php:61)"} []
[2020-08-03 17:31:42] main.CRITICAL: The product that was requested doesn't exist. Verify the product and try again. {"exception":"[object] (Magento\\Framework\\Exception\\NoSuchEntityException(code: 0): The product that was requested doesn't exist. Verify the product and try again. at /home/crimsouneclub/public_html/vendor/magento/module-catalog/Model/ProductRepository.php:310)"} []
[2020-08-03 17:37:50] main.CRITICAL: Notice: A non well formed numeric value encountered in /home/crimsouneclub/public_html/app/code/MGS/Lookbook/Controller/Adminhtml/Lookbook/Upload.php on line 124 {"report_id":"cdeff6f269bfd57c69297cbd7e189ac4e8156cdebc49238a3b573914cbe498c5","exception":"[object] (Exception(code: 0): Notice: A non well formed numeric value encountered in /home/crimsouneclub/public_html/app/code/MGS/Lookbook/Controller/Adminhtml/Lookbook/Upload.php on line 124 at /home/crimsouneclub/public_html/vendor/magento/framework/App/ErrorHandler.php:61)"} []
[2020-08-03 18:13:36] main.CRITICAL: Notice: A non well formed numeric value encountered in /home/crimsouneclub/public_html/app/code/MGS/Lookbook/Controller/Adminhtml/Lookbook/Upload.php on line 124 {"report_id":"71e9c8198aea2d5b5e82f3c0f650d319b560c9280bf323f76a62f1fee59445e5","exception":"[object] (Exception(code: 0): Notice: A non well formed numeric value encountered in /home/crimsouneclub/public_html/app/code/MGS/Lookbook/Controller/Adminhtml/Lookbook/Upload.php on line 124 at /home/crimsouneclub/public_html/vendor/magento/framework/App/ErrorHandler.php:61)"} []
[2020-08-03 18:13:59] main.CRITICAL: The product that was requested doesn't exist. Verify the product and try again. {"exception":"[object] (Magento\\Framework\\Exception\\NoSuchEntityException(code: 0): The product that was requested doesn't exist. Verify the product and try again. at /home/crimsouneclub/public_html/vendor/magento/module-catalog/Model/ProductRepository.php:310)"} []
[2020-08-03 18:14:17] main.CRITICAL: The product that was requested doesn't exist. Verify the product and try again. {"exception":"[object] (Magento\\Framework\\Exception\\NoSuchEntityException(code: 0): The product that was requested doesn't exist. Verify the product and try again. at /home/crimsouneclub/public_html/vendor/magento/module-catalog/Model/ProductRepository.php:310)"} []
1) Home pages are not showing after installing the patches.
Now I see the homepage is working fine, have you not applied the patch?
2) Regarding slider on the homepage
It's not a error, you didn't install the theme with full demo data, so you don't have slider, products, categories when you import a homepage, just simple blocks. Also our theme uses Front-end Builder tool, you should refer our document to build your site
We have already inform you that we have very limited for this theme integration. our plan is to live on 10th Aug 2020 But by this your support. It is not possible.
So please do it priority and sort out these issues.
Home page has been setup but flycart is not working when we add product in cart then item does not fly in adding to cart. it is normally popup add to cart.
Sorry we can't provide phone number, we work on ticket only and always need to schedule time to check for all of customers but we will notice to you. Let update us when your site is ready
I don't see the problem, I can add a image to slider and seem you also added some, you can check directly on the frontend or edit by builder
1. Next For Landing we need same as this given link https://themes.magesolution.com/unero/m2/fashion/men.html - Now seem you didn't enable MGS_Landing module, connect to ssh and run: php bin/magento module:enable MGS_Landing php bin/magento setup:upgrade php bin/magento setup:static-content:deploy -f then Go to admin CATALOG -> Category then enable Landing for parent category: https://prnt.sc/txnrsi then upload the Landing image for the subcategories
2. Shopping cart error: when we add to cart item.cart showing '0' after adding value in cart. you can see in attached screenshot.
We have not heard about this issue before yet, have you installed any extension that maybe cause the problem?
3. Ajax Fly cart showing in bottom of the home page also you can check in attached screenshot.
Yes Ajax Fly Cart is at bottom, it's correctly, not problem, in Unero theme we make it at bottom like that
4. Mega menu is not showing also. you can see our website.
I see the megamenu is showing fine, please check again
Please be patience, we offer the response time can be up to 1 business day and we have a lot of ticket every day and need to schedule the time for all.
It's just a setting in admin -> MGS -> Extra Gallery -> General Settings -> Choose Vertical Thumbnail
For size chart, I've checked and seem our demo don't have it. So if you want to add size chart in your site, you need customize code. And it's not theme's bug, so it's out of our support.
Why shopping cart value shows blank after adding the item in cart and why is also showing in home page bottom. It is not really as per theme purchased.
In purchased theme demo it is not showing in bottom.
Please do the needful as theme and also check that after adding the value in cart why is showing Zero '0'.
For shopping cart value, I've changed your site to Luma theme and this issue still appear. This means it's not our theme bug, maybe it's caused by your 3rd party extensions. Please check it help me.
For flycart in bottom of homepage, it's our theme default, it's our theme default. Please check
There is other issue related to megamenu. In your theme "Home Modern" Mega Menu items are showing properly but after installing megamenu spaces are showing in our website. Please check it in both attached screenshots.
Please send the video of how to add slider images from Active Builder. Because i am trying to add images multiple times . Images added successfully but after that it is not visible in manage images and manage slide.
Please explain it will take time to visible in section or any other reason.
Please find the attached home slider images and add in slider section.
Second: Landing page is not displaying for categories.Also look into this.
I've checked and seen that sliders still are visible in manage slider, please see attached video and check your site again.
For landing page, it's a strange issue and maybe it takes some time to check. And we're on weekend, however I will try to check for you and response you soon.
We have an issue with sliders on home page at mobile view. issue is that when sliders loads on mobile banners shows blur and first slider show blank after the slider and not sliding properly.
When you resize your window, you need reload page and slider not show blank.
For blur issue, because it is image, not text, we can't make it more clear. I've checked it on real mobile device and it display quite good, not too blur
All the cache cleared but issue is remain same.kindly clear you all the cache from your system then check. Please find the attached video for your reference.
Also facing issue of logo troubling on the images. Please check attached screenshot also.
For image issue, I've checked our theme carefully but seem it's not our theme's bug. I've changed your site to Luma theme and this issue still appear. Maybe it's caused by your 3rd party extensions, please check them help me.
You mean first we have to load the this link before entering the url but how can identify it for every customer that are visiting our site which is not good.
Sorry for the late reply because at that time you send comment, we're out of working.
Now I will check your issue, however seem you forget attached screenshot for me. Therefore I don't know your issue exactly. Please explain more by image or video.
It's default of magento. By default, Email address input text is smaller then password and this is place of Tooltip. You can change your site to Luma theme to check it.
If you don't want to label Tooltip overlap input, I can hide it for you. Please let me know.
Thanks no issue. Please fix the header top line that are showing on header and we have disabled the block of shipping info but line is showing clearly. So please fix the bugs.
And one more issue in footer section when we add options in footer, it is not proper alignment. Please find the attached screenshot for your reference.
In this link, when I hover over the image on the banners after the main landing banners, the images have a slight animation (mind you, just the product/model), it's not happening on our website
All the banners are showing pixelate while sizes are same as theme banners why these are showing pixelate.
Mean by that we are uploading same size banners on our website that are available on theme banners but on our website banners are showing pixelate while theme's banners not.
We are talking about the zooming animation in this same image when we move hover on "Printed T-shirts" in theme home page we get that only image is animating and in our website image "Floral dresses" section move hover on image. we get all image in animating with background that are happening on theme demo website.
Please check both of the then and we also analysed that there are many bugs in theme related to magento latest version compatibility.
I've checked zoom effect again and want to explain for you a litter.
Actually, when you hover on a banner, this background is zoomed. However background of Basic Backpacks just has 1 color, therefore you will feel that seem background is not zoomed.
We have an issue regarding header and footer logos. Header logo is looking small then then footer logo while both the sizes are same. why is showing different on mobile view. Please find the attached screenshots for your reference.
For banner and image in homepage, I've checked and seen that your site is same as our demo. I can't find the issue between 2 these sites. Please explain more detail help me.
For google map, you need a Google Api which must paid money for Google. Have you done this with your api?
Sorry now we don't have this feature so if you want us to do it, you will need to pay extra as it is custom theme and out of our support scope. Thanks for your understanding
We are writing again and again for resolving the issues. Also share with us following details regarding the home sliders and banners, categories page dimensions, product listing image dimensions with DPI (Dots per inch) or PPI (Pixels Per Inch), one of these should be the PAR (pixel aspect ratio), the colour mode, BIT rate.
We need exact dimensions for all the pages with exact pixels, DPI or PPI, pixel aspect ratio, colour mode and bit rate. So that we could make the proper banners and images for entire website. Because after uploading all the images are showing blurr.
Also find the attached screenshot for your reference for better understanding to you.
Now we are planing to change the support process, so please create a new ticket with your issue and your site info ( admin url, admin account, ftp access detail or sftp and the path to magento root on your server ), we will work on that ticket and resolve the problem as soon as possible
We also will close this ticket, thanks so much for your understanding
Dear Team,
We installed your theme but getting error on running compile command. Please either tell us what should we do or we can share server logins with you to check this yourself.
PHP Fatal error: Declaration of MGSMpanelHelperSwatchesData::getProductMediaGallery(MagentoCatalogModelProduct $product) must be compatible with MagentoSwatchesHelperData::getProductMediaGallery(MagentoCatalogModelProduct $product): array in /home/crimsouneclub/public_html/app/code/MGS/Mpanel/Helper/Swatches/Data.php on line 656
{"0":"Warning: Declaration of MGS\Mpanel\Block\Product\ImageBuilder::create() should be compatible with Magento\Catalog\Block\Product\ImageBuilder::create(?Magento\Catalog\Model\Product $product = NULL, ?string $imageId = NULL, ?array $attributes = NULL) in /home/crimsouneclub/public_html/app/code/MGS/Mpanel/Block/Product/ImageBuilder.php on line 0","1":"#1 include() called at [vendor/composer/ClassLoader.php:444] #2 Composer\Autoload\includeFile() called at [vendor/composer/ClassLoader.php:322] #3 Composer\Autoload\ClassLoader->loadClass() #4 spl_autoload_call() #5 class_exists() called at [vendor/magento/framework/ObjectManager/Relations/Runtime.php:38] #6 Magento\Framework\ObjectManager\Relations\Runtime->has() called at [vendor/magento/framework/Interception/Config/Config.php:157] #7 Magento\Framework\Interception\Config\Config->_inheritInterception() called at [vendor/magento/framework/Interception/Config/Config.php:180] #8 Magento\Framework\Interception\Config\Config->hasPlugins() called at [vendor/magento/framework/Interception/ObjectManager/Config/Developer.php:61] #9 Magento\Framework\Interception\ObjectManager\Config\Developer->getInstanceType() called at [vendor/magento/framework/ObjectManager/Factory/Dynamic/Developer.php:47] #10 Magento\Framework\ObjectManager\Factory\Dynamic\Developer->create() called at [vendor/magento/framework/ObjectManager/ObjectManager.php:70] #11 Magento\Framework\ObjectManager\ObjectManager->get() called at [vendor/magento/framework/ObjectManager/Factory/AbstractFactory.php:167] #12 Magento\Framework\ObjectManager\Factory\AbstractFactory->resolveArgument() called at [vendor/magento/framework/ObjectManager/Factory/AbstractFactory.php:273] #13 Magento\Framework\ObjectManager\Factory\AbstractFactory->getResolvedArgument() called at [vendor/magento/framework/ObjectManager/Factory/AbstractFactory.php:236] #14 Magento\Framework\ObjectManager\Factory\AbstractFactory->resolveArgumentsInRuntime() called at [vendor/magento/framework/ObjectManager/Factory/Dynamic/Developer.php:34] #15 Magento\Framework\ObjectManager\Factory\Dynamic\Developer->_resolveArguments() called at [vendor/magento/framework/ObjectManager/Factory/Dynamic/Developer.php:59] #16 Magento\Framework\ObjectManager\Factory\Dynamic\Developer->create() called at [vendor/magento/framework/ObjectManager/ObjectManager.php:70] #17 Magento\Framework\ObjectManager\ObjectManager->get() called at [vendor/magento/framework/ObjectManager/Factory/AbstractFactory.php:167] #18 Magento\Framework\ObjectManager\Factory\AbstractFactory->resolveArgument() called at [vendor/magento/framework/ObjectManager/Factory/AbstractFactory.php:273] #19 Magento\Framework\ObjectManager\Factory\AbstractFactory->getResolvedArgument() called at [vendor/magento/framework/ObjectManager/Factory/AbstractFactory.php:236] #20 Magento\Framework\ObjectManager\Factory\AbstractFactory->resolveArgumentsInRuntime() called at [vendor/magento/framework/ObjectManager/Factory/Dynamic/Developer.php:34] #21 Magento\Framework\ObjectManager\Factory\Dynamic\Developer->_resolveArguments() called at [vendor/magento/framework/ObjectManager/Factory/Dynamic/Developer.php:59] #22 Magento\Framework\ObjectManager\Factory\Dynamic\Developer->create() called at [vendor/magento/framework/ObjectManager/ObjectManager.php:70] #23 Magento\Framework\ObjectManager\ObjectManager->get() called at [vendor/magento/framework/Interception/PluginList/PluginList.php:250] #24 Magento\Framework\Interception\PluginList\PluginList->getPlugin() called at [vendor/magento/framework/Interception/Interceptor.php:144] #25 Magento\Cms\Controller\Index\Index\Interceptor->Magento\Framework\Interception\{closure}() called at [vendor/magento/framework/Interception/Interceptor.php:153] #26 Magento\Cms\Controller\Index\Index\Interceptor->___callPlugins() called at [generated/code/Magento/Cms/Controller/Index/Index/Interceptor.php:39] #27 Magento\Cms\Controller\Index\Index\Interceptor->dispatch() called at [vendor/magento/framework/App/FrontController.php:162] #28 Magento\Framework\App\FrontController->processRequest() called at [vendor/magento/framework/App/FrontController.php:99] #29 Magento\Framework\App\FrontController->dispatch() called at [vendor/magento/framework/Interception/Interceptor.php:58] #30 Magento\Framework\App\FrontController\Interceptor->___callParent() called at [vendor/magento/framework/Interception/Interceptor.php:138] #31 Magento\Framework\App\FrontController\Interceptor->Magento\Framework\Interception\{closure}() called at [vendor/magento/module-store/App/FrontController/Plugin/RequestPreprocessor.php:99] #32 Magento\Store\App\FrontController\Plugin\RequestPreprocessor->aroundDispatch() called at [vendor/magento/framework/Interception/Interceptor.php:135] #33 Magento\Framework\App\FrontController\Interceptor->Magento\Framework\Interception\{closure}() called at [vendor/magento/module-page-cache/Model/App/FrontController/BuiltinPlugin.php:73] #34 Magento\PageCache\Model\App\FrontController\BuiltinPlugin->aroundDispatch() called at [vendor/magento/framework/Interception/Interceptor.php:135] #35 Magento\Framework\App\FrontController\Interceptor->Magento\Framework\Interception\{closure}() called at [vendor/magento/framework/Interception/Interceptor.php:153] #36 Magento\Framework\App\FrontController\Interceptor->___callPlugins() called at [generated/code/Magento/Framework/App/FrontController/Interceptor.php:26] #37 Magento\Framework\App\FrontController\Interceptor->dispatch() called at [vendor/magento/framework/App/Http.php:116] #38 Magento\Framework\App\Http->launch() called at [generated/code/Magento/Framework/App/Http/Interceptor.php:24] #39 Magento\Framework\App\Http\Interceptor->launch() called at [vendor/magento/framework/App/Bootstrap.php:261] #40 Magento\Framework\App\Bootstrap->run() called at [index.php:39] ","url":"/","script_name":"/index.php","report_id":"3171ebf155e7a2fa2b0c0a1cedb440e739d65e549225acf76295e9f816d557ac"}
Thanks
Mangla Apparels India Pvt Ltd
Dear Team,
Please update on priority.
Thanks
Mangla Apparels India Pvt Ltd
Hello,
Please find in the theme package:
Themes/Magento 2.1+/Patches/patch_for_magento_2.3.1+
Themes/Magento 2.1+/Patches/patch_for_magento_2.3.5
open them, read Readme and apply 2 patches, the problem will be resolved. If you still have any problem,
Dear Team,
We have done same "Themes/Magento 2.1+/Patches/patch_for_magento_2.3.5" but issue is still same.
Thanks
Mangla Apparels India Pvt Ltd
Dear Team,
Home pages are not showing after installing the patches.
Thanks
Dear Team,
Please update asap.
Thanks
Dear,
Thanks for contacting us,
Could you please give me your site info ( admin url, admin account and SSH account ) we will check and help you.
Dear Team,
We have selected home modern theme .
Please resolve this issue asap.
Thanks
Awaiting Response!!
Dear Team,
Please update.
Thanks
Dear Team,
Home page sliders and popular products are not visible on front end and we are also not able to create from admin.
Please find the attached screenshot for your reference. look into this and resolve the issue soon.
Thanks
Mangla Apparels India Pvt Ltd
Dear Team,
The following code errors are seen in logs. Kindly check it.
==================================
[2020-08-03 17:14:21] main.CRITICAL: Notice: A non well formed numeric value encountered in /home/crimsouneclub/public_html/app/code/MGS/Lookbook/Controller/Adminhtml/Lookbook/Upload.php on line 124 {"report_id":"46554c3a5ed31bfe3ac17cd80c77d5cf4a69c431ed5ae7ac7eadc275880723b1","exception":"[object] (Exception(code: 0): Notice: A non well formed numeric value encountered in /home/crimsouneclub/public_html/app/code/MGS/Lookbook/Controller/Adminhtml/Lookbook/Upload.php on line 124 at /home/crimsouneclub/public_html/vendor/magento/framework/App/ErrorHandler.php:61)"} []
[2020-08-03 17:14:41] main.CRITICAL: Notice: A non well formed numeric value encountered in /home/crimsouneclub/public_html/app/code/MGS/Lookbook/Controller/Adminhtml/Lookbook/Upload.php on line 124 {"report_id":"68dd893408519555edea9af7a6896b41a4a462e1ee77c98fa9a30e2815efc4a7","exception":"[object] (Exception(code: 0): Notice: A non well formed numeric value encountered in /home/crimsouneclub/public_html/app/code/MGS/Lookbook/Controller/Adminhtml/Lookbook/Upload.php on line 124 at /home/crimsouneclub/public_html/vendor/magento/framework/App/ErrorHandler.php:61)"} []
[2020-08-03 17:14:59] main.CRITICAL: Notice: A non well formed numeric value encountered in /home/crimsouneclub/public_html/app/code/MGS/Lookbook/Controller/Adminhtml/Lookbook/Upload.php on line 124 {"report_id":"a3d8c9b780f54626d5d233c71d7f7f22d52f76a7a4da6551d9b3962867437428","exception":"[object] (Exception(code: 0): Notice: A non well formed numeric value encountered in /home/crimsouneclub/public_html/app/code/MGS/Lookbook/Controller/Adminhtml/Lookbook/Upload.php on line 124 at /home/crimsouneclub/public_html/vendor/magento/framework/App/ErrorHandler.php:61)"} []
[2020-08-03 17:15:43] main.CRITICAL: The product that was requested doesn't exist. Verify the product and try again. {"exception":"[object] (Magento\\Framework\\Exception\\NoSuchEntityException(code: 0): The product that was requested doesn't exist. Verify the product and try again. at /home/crimsouneclub/public_html/vendor/magento/module-catalog/Model/ProductRepository.php:310)"} []
[2020-08-03 17:16:35] main.CRITICAL: Notice: A non well formed numeric value encountered in /home/crimsouneclub/public_html/app/code/MGS/Lookbook/Controller/Adminhtml/Lookbook/Upload.php on line 124 {"report_id":"82953b348ab55bcb7bcb7cba737c4cf3d545e4b9edf8614c00e700a61a3cbff0","exception":"[object] (Exception(code: 0): Notice: A non well formed numeric value encountered in /home/crimsouneclub/public_html/app/code/MGS/Lookbook/Controller/Adminhtml/Lookbook/Upload.php on line 124 at /home/crimsouneclub/public_html/vendor/magento/framework/App/ErrorHandler.php:61)"} []
[2020-08-03 17:31:42] main.CRITICAL: The product that was requested doesn't exist. Verify the product and try again. {"exception":"[object] (Magento\\Framework\\Exception\\NoSuchEntityException(code: 0): The product that was requested doesn't exist. Verify the product and try again. at /home/crimsouneclub/public_html/vendor/magento/module-catalog/Model/ProductRepository.php:310)"} []
[2020-08-03 17:37:50] main.CRITICAL: Notice: A non well formed numeric value encountered in /home/crimsouneclub/public_html/app/code/MGS/Lookbook/Controller/Adminhtml/Lookbook/Upload.php on line 124 {"report_id":"cdeff6f269bfd57c69297cbd7e189ac4e8156cdebc49238a3b573914cbe498c5","exception":"[object] (Exception(code: 0): Notice: A non well formed numeric value encountered in /home/crimsouneclub/public_html/app/code/MGS/Lookbook/Controller/Adminhtml/Lookbook/Upload.php on line 124 at /home/crimsouneclub/public_html/vendor/magento/framework/App/ErrorHandler.php:61)"} []
[2020-08-03 18:13:36] main.CRITICAL: Notice: A non well formed numeric value encountered in /home/crimsouneclub/public_html/app/code/MGS/Lookbook/Controller/Adminhtml/Lookbook/Upload.php on line 124 {"report_id":"71e9c8198aea2d5b5e82f3c0f650d319b560c9280bf323f76a62f1fee59445e5","exception":"[object] (Exception(code: 0): Notice: A non well formed numeric value encountered in /home/crimsouneclub/public_html/app/code/MGS/Lookbook/Controller/Adminhtml/Lookbook/Upload.php on line 124 at /home/crimsouneclub/public_html/vendor/magento/framework/App/ErrorHandler.php:61)"} []
[2020-08-03 18:13:59] main.CRITICAL: The product that was requested doesn't exist. Verify the product and try again. {"exception":"[object] (Magento\\Framework\\Exception\\NoSuchEntityException(code: 0): The product that was requested doesn't exist. Verify the product and try again. at /home/crimsouneclub/public_html/vendor/magento/module-catalog/Model/ProductRepository.php:310)"} []
[2020-08-03 18:14:17] main.CRITICAL: The product that was requested doesn't exist. Verify the product and try again. {"exception":"[object] (Magento\\Framework\\Exception\\NoSuchEntityException(code: 0): The product that was requested doesn't exist. Verify the product and try again. at /home/crimsouneclub/public_html/vendor/magento/module-catalog/Model/ProductRepository.php:310)"} []
==================================
Thanks
Mangla Apparels India Pvt Ltd
Dear Team,
Awaiting for your positive reply.
Thanks
Dear Team,
Any update.
Thanks
Hello,
Thanks for your info,
Please be patience, we will check and update you as soon as done
Dear Team,
I have limited time because we have to live website soon. So please do the needful asap.
Thanks
Dear Team,
What we can expect issues will fix?
Thanks
Hello,
We are working on your site right now
Hello Team,
Any update?
Thanks
Hello,
Yes please see our answers below:
1) Home pages are not showing after installing the patches.
Now I see the homepage is working fine, have you not applied the patch?
2) Regarding slider on the homepage
It's not a error, you didn't install the theme with full demo data, so you don't have slider, products, categories when you import a homepage, just simple blocks. Also our theme uses Front-end Builder tool, you should refer our document to build your site
http://themes.magesolution.com/unero/docs/m2/index.html#create-panel-account
3) Regarding best seller product on the homepage
Please refer this article: http://themes.magesolution.com/unero/docs/m2/index.html#create-attribute
4) Regarding to lookbook error in console
I have checked but I don't see that problem, when do you get it?
Hello Team,
Please explain setps where can add or update the sliders and show to landing page, Mega menu bar, store locator, about us, blog page and contact us.
We have confused .
Thanks
Dear Team,
Please update.
Dear Team,
Kindly sort out these soon. we will live this website soon. so we have very limited time.
We have given all the details as you required.
Thanks
Hello,
Seems you don't read our document
1) Slider
Let unable the builder as I guided you and create a owl slider block
http://themes.magesolution.com/unero/docs/m2/index.html#owl-carousel-builder
2) Megamenu
http://themes.magesolution.com/unero/docs/m2/index.html#create-megamenu-item
3) Storelocator
http://themes.magesolution.com/unero/docs/m2/index.html#storeLocator-configuration
4) Blog
http://themes.magesolution.com/unero/docs/m2/index.html#configuration-blog
5) contact
https://crimsouneclub.magehost.cloud/contact
Please refer our document to learn how to use the builder
Hello Team,
Sliders are not placing proper. Please look into this.
Thanks
Dear Team,
Please share your contact number for more discussion.
Thanks
Hello Team,
Flycart is not working same as theme .When We add item by clicking add to cart. it's normal added in cart but not in fly jump to cart.
Kindly check it visiting our website url:https://crimsouneclub.magehost.cloud/
Thanks
Hello Team,
we are not able created the sliders using active builder. Please find the attached screenshot for your reference.
There are issues :
1. Newsletter pop images is not loading
2. Mega menu Images are not visible
3. Instagram feed not working
4. Fly cart issue
5. Category landing page issue
Awaiting for your positive reply.
Thanks
Dear Team,
We have already inform you that we have very limited for this theme integration. our plan is to live on 10th Aug 2020 But by this your support. It is not possible.
So please do it priority and sort out these issues.
Thanks
Dear Team,
Please suggest following pages that how will change information for now. We are working on that.
1. How to edit contact us page
2. How to enable landing page for categories
3. How to Instagram Shop
4. How to Mega Mega Menu
Hope we will get positive response soon.
Thanks
Mangla Apparels India Pvt Ltd
Dear Team,
Home page has been setup but flycart is not working when we add product in cart then item does not fly in adding to cart. it is normally popup add to cart.
Please help us to do so.
Thanks
Reminder 1
Hello,
Are you working on your site? Now I am getting this issue
https://prnt.sc/twa3p1
are you installing a new extension?
Hello Team,
Please give us time and get back update you.
Kindly share your contact number to further discussion.
Thanks
Hello,
Sorry we can't provide phone number, we work on ticket only and always need to schedule time to check for all of customers but we will notice to you. Let update us when your site is ready
Dear Team,
This is home page issue in the theme. Please check it.
Thanks
Hi Team,
Please update.
Thanks
Hi,
1. Newsletter pop images is not loading
http://themes.magesolution.com/unero/docs/m2/index.html#newsletter-popup
I see that seem you installed the theme with full demo data and almost is working fine, please let me know if you have any questions
Dear Team,
Flycart is displaying in bottom of the page and but as per actual theme feature https://themes.magesolution.com/unero/m2/heather-cat-eye.html but at after installing the theme it is displaying at bottom https://crimsouneclub.magehost.cloud/crimsoune-club-orange-checked-full-sleeve-slim-fit-mens-shirt-rma1632.html.html
Please find the attached screenshots for your reference and other features are not as per unero theme .
1. Flycart when add to cart
2. Landing page i.e catagory names
3. Image not showing in shopping kart
Thanks
Hi Team,
we are not able to add own slider images by home page builder.
Please check.
Thanks
Dear Team,
Please explain to add the following as home page sliders.
Please find the attached banners. because we are not doing add from these custom banners instead of theme defined banners.
Thanks
Hello,
Please be patience, it is weekend, we will be back tomorrow and update for you. Thanks for understanding
Hi Team,
Please update.
Thanks
Hi crimsouneclub,
Sorry for the late reply because of our weekend.
Now I'm checking your issues and will try to response you as soon as possible.
Thanks for your patience!
Hi Anh,
Please update asap because we are already very late to live the site.
Thanks
Hi Team,
Any update.
Thanks
Hi Anh,
I am awaiting your response.
Thanks
Hi crimsouneclub,
Sorry for the late reply.
For banner, I want to confirm something. You mean you didn't make banner like image you attached but they still appear on your site?
I've checked and didn't see them.
For landing page, could you explain more? I'm understand clearly
For image in shopping cart, I've checked and it still work well, please check your site again
For ajax cart, I'm checking it. Because it's quite strange, please give me more time.
I will try to response you as soon as possible.
Thanks for your patience!
Hi Team,
When we add new slide by home page builder, images are not showing and not able to add images more excepting by default images in theme development.
1. Next For Landing we need same as this given link https://themes.magesolution.com/unero/m2/fashion/men.html
2. Shopping cart error: when we add to cart item.cart showing '0' after adding value in cart. you can see in attached screenshot.
3. Ajax Fly cart showing in bottom of the home page also you can check in attached screenshot.
4. Mega menu is not showing also. you can see our website.
Thanks
Hi Team,
Please take it on priority. we are to live website soon.
Thanks
Hi crimsouneclub,
Please patience, we will priority your ticket.
We're checking your issue and will update you soon.
Thanks.
Hi Team,
We are doing same thing since 10 days but we have not solution.
Hope it will be done soon.
Thanks
Hi Team,
Please update soon.
Thanks
Hello
0) Slider
I don't see the problem, I can add a image to slider and seem you also added some, you can check directly on the frontend or edit by builder
1. Next For Landing we need same as this given link https://themes.magesolution.com/unero/m2/fashion/men.html
- Now seem you didn't enable MGS_Landing module, connect to ssh and run:
php bin/magento module:enable MGS_Landing
php bin/magento setup:upgrade
php bin/magento setup:static-content:deploy -f
then
Go to admin CATALOG -> Category then enable Landing for parent category: https://prnt.sc/txnrsi then upload the Landing image for the subcategories
2. Shopping cart error: when we add to cart item.cart showing '0' after adding value in cart. you can see in attached screenshot.
We have not heard about this issue before yet, have you installed any extension that maybe cause the problem?
3. Ajax Fly cart showing in bottom of the home page also you can check in attached screenshot.
Yes Ajax Fly Cart is at bottom, it's correctly, not problem, in Unero theme we make it at bottom like that
4. Mega menu is not showing also. you can see our website.
I see the megamenu is showing fine, please check again
Hi Team,
We are sending some banners for sliders. Please add these from your side because we are not enable to do.
1. we need flycart same as defined in theme. Please look into this.
2. Mega menu, all the categories not showing properly when page scrolled.
Thanks
Hi Team,
Now seem enable MGS_Landing module, but category is not same as https://themes.magesolution.com/unero/m2/fashion/men.html
Pls look into this and also looking following points:
1. Flycart should be as per theme.
2. How to enable product size chart at product detail page.
3. Resolve the issue described in previous ticket.
Thanks
Hi Team,
It is not really for good. what's happening .
Please resolve all the issues soon.
Thanks
Hello,
Please be patience, we offer the response time can be up to 1 business day and we have a lot of ticket every day and need to schedule the time for all.
Hi crimsouneclub,
1. Banner: I've tried and can add slider normally, so I will guide you how to add it.
Have you had a front-end builder account? If you had account before, you just need go to this link to login:
https://crimsouneclub.magehost.cloud/customer/account/login/
Then Active Builder and click to icon edit block
Under tab Manage Slide, click Add New Slide
And choose image you want and click Submit
Finally, note that you need click Confirm button
2. Megamenu:
I've fixed for you
3. What do you mean product size chart? Could you send for me link demo has this chart?
4. Category Landing page:
Make sure that you followed our document:
http://themes.magesolution.com/unero/docs/m2/index.html#setting-landing-category
Thanks.
Dear Team,
Flycart is not working as per development by theme . Please find the attached screenshot for your references.
Also see attached screenshot for size guide.
Thanks
Hi crimsouneclub,
1. Flycart
I've fixed for you. About flycart in bottom of homepage, it's our theme default when you use Flycart.
Please check our demo: Home Minmal
http://themes.magesolution.com/unero/m2/
2. Size Chart
Sorry I still can't find it in our demo, could you give me the link demo has this chart.
Thanks.
Hi Team,
But this is not showing at your theme defined.
Thanks
Hi Team,
There is some issue product details according to your theme and after installed theme.
Please find the attached both the screenshots for your reference.
Thanks
Hi crimsouneclub,
It's just a setting in admin -> MGS -> Extra Gallery -> General Settings -> Choose Vertical Thumbnail
For size chart, I've checked and seem our demo don't have it. So if you want to add size chart in your site, you need customize code. And it's not theme's bug, so it's out of our support.
Thanks for understanding!
Hi Team,
Thanks for this,
and also check the Ajax flycart issue. we need flycart as per theme purchased.
Thanks
Hi crimsouneclub,
Please clear all cache (cache magento, cache browser) and check your site again.
I've fixed cart fly from right to left before. Please see video attached
Thanks.
Hi Team,
Why shopping cart value shows blank after adding the item in cart and why is also showing in home page bottom. It is not really as per theme purchased.
In purchased theme demo it is not showing in bottom.
Please do the needful as theme and also check that after adding the value in cart why is showing Zero '0'.
Thanks
Hi Team,
Any update.
Thanks
Hi Team,
Please update.
Hi crimsouneclub,
Sorry for the late reply.
For shopping cart value, I've changed your site to Luma theme and this issue still appear. This means it's not our theme bug, maybe it's caused by your 3rd party extensions. Please check it help me.
For flycart in bottom of homepage, it's our theme default, it's our theme default. Please check
Home Minmal
http://themes.magesolution.com/unero/m2/
Thanks.
Hi Team,
We are using Home Modern theme. In this flycart is not showing in bottom. Please check in attached screenshot.
Thanks
Hi Team,
Please the screenshot for your reference.
Thanks
Hi Team,
Any update.
Thanks
Awaiting Response!!
Hi crimsouneclub,
Please be patience, we're checking and will update you soon.
Thanks
Hi crimsouneclub,
Sorry for the late reply.
I've fixed for you, please clear all cache and check your site in private browser.
Thanks.
Dear Team,
There is other issue related to megamenu. In your theme "Home Modern" Mega Menu items are showing properly but after installing megamenu spaces are showing in our website. Please check it in both attached screenshots.
Thanks
Hi crimsouneclub,
I've checked and it's config on admin, not bug.
You have set menu item Men is 2 columns but you just assign for it a main category.
I have an example, if you assign 2 main category for Men like that, blank space will not appear
About our demo you sent for me, we use 4 columns and add static content for image
Thanks.
Hi Team,
We have another issue about landing page. Landing page is not displaying as per theme defined.
Please find the attached screenshot for your reference.
Thanks
Hi crimsouneclub,
Are you working on your site? Please let me know when you finish because I can't log in your admin.
Thanks.
Hi Team,
Yes we are working. please give us some time.
thanks
Dear Team,
Awaiting response !!
Dear Team,
Please send the video of how to add slider images from Active Builder. Because i am trying to add images multiple times . Images added successfully but after that it is not visible in manage images and manage slide.
Please explain it will take time to visible in section or any other reason.
Please find the attached home slider images and add in slider section.
Second: Landing page is not displaying for categories.Also look into this.
Thanks
Dear Team,
any update.
Thanks
Please update.
Dear Team,
Awaiting Response!!
Hi crimsouneclub,
I've checked and seen that sliders still are visible in manage slider, please see attached video and check your site again.
For landing page, it's a strange issue and maybe it takes some time to check. And we're on weekend, however I will try to check for you and response you soon.
Thanks for your patience!
Dear Team,
Please resolve the landing page issue soon because we are going to live the website on Monday or Tuesday.
Sliders are now available.
Thanks
Hi crimsouneclub,
I've fixed for you, please check:
https://crimsouneclub.magehost.cloud/men.html
Now it look like that because you didn't upload image for Trousers and T-Shirts category
Please upload category image of subcategory in admin. You can follow this document:
http://themes.magesolution.com/unero/docs/m2/index.html#setting-landing-category
Thanks.
Dear Team,
We have an issue with sliders on home page at mobile view. issue is that when sliders loads on mobile banners shows blur and first slider show blank after the slider and not sliding properly.
https://crimsouneclub.magehost.cloud/
Please and find screenshot attached and check it and resolve soon.
Thanks
Dear Team,
Please update.
Dear Team,
Awaiting Response!!
Dear Team,
Please update.
Thanks
Hi crimsouneclub,
When you resize your window, you need reload page and slider not show blank.
For blur issue, because it is image, not text, we can't make it more clear. I've checked it on real mobile device and it display quite good, not too blur
Please understanding for us.
Thanks.
Dear Team,
This product url and we are getting image pixelate and stretched while it is not happening on theme .
Please find both the urls and fix the issue.
1. https://crimsouneclub.magehost.cloud/crimsoune-club-white-print-slim-fit-casual-shirt-23237.html (Our Website)
2. https://themes.magesolution.com/unero/m2/eternal-clouds-stackable-unero.html (Theme )
Thanks
Hi crimsouneclub,
I've checked and seem it's caused by product image's ratio.
We uploaded image has size: 600x600, therefore when it's resized, width and height always are the same.
While you uploaded image has size 266x400, when it's resized, height always is bigger than width and stretched.
I think you should use image with ratio 1:1, please check again.
Thanks.
Dear Team,
You mean we have to upload image size 600x600px?
Thanks
Hi crimsouneclub,
Yes, it's better if you can add image has same size with our demo.
I've tried to use our image in your site and it display quite well, please see attached video
Thanks
Dear Team,
Thanks for this.
Can you provide us the product size chart module to implement on our store.
Thanks
Dear Team,
We have an issue regarding the flycart. after adding the item in cart, it moves on left while it should move on right.
Please see our products are flying on the left and not right in video. also find the attached video for your reference.
Thanks
Dear Team,
Please update.
Dear Team,
Awaiting Response!!
Awaiting Response!!
Hi crimsouneclub,
Sorry for the late reply.
I've checked and didn't see this error, please clear all cache and check your site again (see attached video)
Thanks for your patience!
Dear Team,
All the cache cleared but issue is remain same.kindly clear you all the cache from your system then check. Please find the attached video for your reference.
Also facing issue of logo troubling on the images. Please check attached screenshot also.
Thanks
Awaiting Response!!
Hi crimsouneclub,
For image issue, I've checked our theme carefully but seem it's not our theme's bug. I've changed your site to Luma theme and this issue still appear. Maybe it's caused by your 3rd party extensions, please check them help me.
For flycart, I'm checking it.
Thanks.
Hi crimsouneclub,
For flycart, I've fixed for you, please clear all cache and check your site in private browser.
To make sure your site apply my change, please reload this link before you check your site
https://crimsouneclub.magehost.cloud/static/frontend/Mgs/unero/en_US/MGS_AjaxCart/js/action.js
Thanks.
Dear Team,
You mean first we have to load the this link before entering the url but how can identify it for every customer that are visiting our site which is not good.
Thanks
Hi crimsouneclub,
No I said you reload this link because I fear that your browser has cache.
And your customer don't need do that.
Thanks.
Dear Team,
There is one more issue on the checkout page. Payment method radio buttons align is not proper. Please have a look in attached screenshot.
Thanks
Hi crimsouneclub,
I've fixed for you, please clear all cache and check your site in private browser.
Thanks.
Dear Team,
Issue is still same, i have cleared all the cache also while i checked in private window.
PFA.
Thanks
Hi,
I've checked on private browser and seen that it's resolve
I'm sure that your browser has cache, please reload this link first:
https://crimsouneclub.magehost.cloud/media/mgs/css/1/custom_config.css
Thanks.
Dear Team,
It is fine now now one more issue occurs related text boxes. Please check in screenshot.
Email Address input text is smaller then password while it should be parallel. Please have a look.
Thanks
Dear Team,
Any update.
Thanks
Dear Team,
Any update.
Thanks
Hi crimsouneclub,
Sorry for the late reply because at that time you send comment, we're out of working.
Now I will check your issue, however seem you forget attached screenshot for me. Therefore I don't know your issue exactly. Please explain more by image or video.
Thanks.
Dear Team,
Please find the attached screenshot.Also check that why tool tip is showing there.
Thanks
Hi,
It's default of magento. By default, Email address input text is smaller then password and this is place of Tooltip. You can change your site to Luma theme to check it.
If you don't want to label Tooltip overlap input, I can hide it for you. Please let me know.
Thanks.
Dear Team,
Yes please hide it and fix the input box width, and boxes should be same.
Thanks
Hi crimsouneclub,
I've hide label Tooltip for you, please clear all cache and check your site in private browser.
For input width, it's default magento, not our theme bug. Therefore I can't customize it.
Thanks.
Dear Team,
Ok thanks for this,
I am sharing you screenshot and highlighted points by red color. so that you can clearly rectify the query.
Thanks
Hi crimsouneclub,
We just support our theme's bug. So for line and switch language, we can't fix it same as your idea.
Please understanding for us.
For hide Home menu item, you can go to admin -> MGS -> under tab MegaMenu -> Choose Configuration -> Set Add Homepage Link to No
Thanks.
Dear Team,
Thanks no issue. Please fix the header top line that are showing on header and we have disabled the block of shipping info but line is showing clearly. So please fix the bugs.
And one more issue in footer section when we add options in footer, it is not proper alignment. Please find the attached screenshot for your reference.
Thanks
Hi crimsouneclub,
I've fixed for you, please clear all cache and check your site in private browser.
Thanks.
Dear Team,
Can you please create product size chart for our store.
Please confirm.
Thanks
Please update.
Hi crimsouneclub,
Sorry, our Unero theme don't have product size chart function, therefore I can't make it for you.
Thanks for your understanding!
Dear Team,
We want to add accessory page same as like https://themes.magesolution.com/unero/m2/fashion/accessories.html on our website. https://crimsouneclub.magehost.cloud/ .
We need same page on our website. Please implement the same our website with accessory page.
Thanks
Dear Team,
We have following issue at our website :
1. Logo is not responsive on mobile view it is showing overlap on wishlist icon -> Please find the attached screenshot for same.
2. All the banners are showing pixelate while sizes are same as theme banners why these are showing pixelate
3. Promo banners not animated as per your theme given =>Please find the attached video.
Note: http://themes.magesolution.com/unero/m2/
In this link, when I hover over the image on the banners after the main landing banners, the images have a slight animation (mind you, just the product/model), it's not happening on our website
Thanks
Dear Team,
Please update.
Thanks
Awaiting Response!!
Hi crimsouneclub,
Sorry for the late reply because of our weekend.
I'm checking your issue and will response you as soon as possible.
Thanks for your patience!
Hi crimsouneclub,
1. Logo is not responsive on mobile view it is showing overlap on wishlist icon
I've fixed for you, please clear all cache and check your site again.
2. All the banners are showing pixelate while sizes are same as theme banners why these are showing pixelate
Could you explain more detail? I'm not understanding clearly
3. Promo banners not animated as per your theme given
I've checked and seen it work well on your site, please check attached video
4. We want to add accessory page same as like https://themes.magesolution.com/unero/m2/fashion/accessories.html on our website. https://crimsouneclub.magehost.cloud/ .
It's category landing page, you can follow this document and choose Landing Template is Parallax:
http://themes.magesolution.com/unero/docs/m2/index.html#setting-landing-category
Thanks.
Dear Team,
All the banners are showing pixelate while sizes are same as theme banners why these are showing pixelate.
Mean by that we are uploading same size banners on our website that are available on theme banners but on our website banners are showing pixelate while theme's banners not.
Please find the attached banners and links.
1.Home page banners Theme url: https://themes.magesolution.com/unero/m2/
2. Our website home page banners clearity: https://crimsouneclub.magehost.cloud/
Please find the difference both the sites banners.
Thanks
Please update Team.
Thanks
Hi crimsouneclub,
You mean your image you upload has size 800 x 422 but it's resized to 777 x 410?
Because our block which contain image has size about 777 x 410, image is resized so that it can be in block.
And image in our demo still be resized.
Thanks.
Dear Team,
We are talking about the zooming animation in this same image when we move hover on "Printed T-shirts" in theme home page we get that only image is animating and in our website image "Floral dresses" section move hover on image. we get all image in animating with background that are happening on theme demo website.
Please check both of the then and we also analysed that there are many bugs in theme related to magento latest version compatibility.
Thanks
Awaiting Response!!
Hi crimsouneclub,
Thanks for your reply.
I've checked zoom effect again and want to explain for you a litter.
Actually, when you hover on a banner, this background is zoomed. However background of Basic Backpacks just has 1 color, therefore you will feel that seem background is not zoomed.
It's not a bug.
Thanks.
Dear Team,
We have an issue regarding header and footer logos. Header logo is looking small then then footer logo while both the sizes are same. why is showing different on mobile view. Please find the attached screenshots for your reference.
Thanks
Hi crimsouneclub,
I've fixed for you, please clear all cache and check your site again in private browser.
Thanks.
Dear Team,
We have issues in banners and images on website is not clear as comparison to your theme . Please find the attached screenshots for your reference.
Kindly resolve these issues asap.
Thanks
Dear Team,
Google map is not working in different pages like store locator, contact us page etc.
Please find the attached screenshot for the same.
Thanks
Awaiting Response!!
Hi crimsouneclub,
For banner and image in homepage, I've checked and seen that your site is same as our demo. I can't find the issue between 2 these sites. Please explain more detail help me.
For google map, you need a Google Api which must paid money for Google. Have you done this with your api?
Thanks.
Dear Team,
Can we do more clear these images and banners because it seems blur as comparison to demo theme.
Please look into this.
Thanks
Hi crimsouneclub,
Thanks for your reply.
I've checked and seem it's caused by your image's quality.
I've tried to use our image in your site and seem it look more clear.
Thanks.
Dear Team,
We need product size chart for our store. So please product size for us.
Thanks
Hi crimsouneclub,
As I said before, our Unero theme don't have product size chart function.
Thanks.
Dear Team,
it is needed for our store. So it is request to you for creating size chart for our store.
Please do the needful.
Thanks
Please update.
Awaiting Response!!
Hello,
Sorry now we don't have this feature so if you want us to do it, you will need to pay extra as it is custom theme and out of our support scope. Thanks for your understanding
Dear Team,
What will the cost for same. Please confirm.
Thanks
Hello,
The cost is: $85
Dear Team,
There are so many issue in our website after the implementation. your demo is much better then our website.
There are following points that we are raising again and again.
1. Home Page banner sliders are not autoslide. Third banners stuck after slide once.
2. Product images are so blur as per your demo website.
3. We want add block in home page as per the attachment.
If these issues are not resolved or not possible to resolve the issue. We need refund for the theme.
Thanks
Dear Team,
Please update.
Dear Team,
Please find the following issue on our website as comparison to your demo theme.
1. Currency symbol is not available
2. Store location by India we need
3. banners not sliding automatically.
4. product listing images are blur
Please find the screenshots for your references.
Thanks
Awaiting Response!!
Awaiting Response!!
Dear Team,
We are writing again and again for resolving the issues. Also share with us following details regarding the home sliders and banners, categories page dimensions, product listing image dimensions with DPI (Dots per inch) or PPI (Pixels Per Inch), one of these should be the PAR (pixel aspect ratio), the colour mode, BIT rate.
We need exact dimensions for all the pages with exact pixels, DPI or PPI, pixel aspect ratio, colour mode and bit rate. So that we could make the proper banners and images for entire website. Because after uploading all the images are showing blurr.
Also find the attached screenshot for your reference for better understanding to you.
Awaiting for positive reply.
Thanks
Dear Team,
Please find the following tickets.
Thanks
Dear Team,
Awaiting Response!!
Reminder 1
Reminder 2
Reminder 3
Awaiting Response!!
Dear Team,
Any one is there who are responsible to resolve the issues.
Thanks
Hello,
We have been checking and will update you as soon as possible
Dear team,
Any update.
Thanks
Dear Team,
Awaiting Response!!
Dear Team,
Awaiting for your response since 10 days.
Thanks
Please update.
Dear Team,
What is happening? i am waiting the reply but no one is there to response.
Hello,
Please accept our apologize for the late reply,
Now we are planing to change the support process, so please create a new ticket with your issue and your site info ( admin url, admin account, ftp access detail or sftp and the path to magento root on your server ), we will work on that ticket and resolve the problem as soon as possible
We also will close this ticket, thanks so much for your understanding
Dear Team,
New ticket has been created. Please check and do the needful.
This is the ticket/2533216.
Thanks
Hello,
Yes we have been checking
Awaiting Response!!
Reminder 1
Any one is there that can responsible to reply. I am writing my issues since last 10 days. but no one is responding on ticket or any where.
Reminder 1
Reminder 2
Reminder 3
Reminder 4
Hello,
I have created a tickets 15 days ago but no one is responding on the ticket and i am writing awaiting response daily but no response.
I am not understanding that what is wrong with you and what’s going on?
Very disappointed with your services. i paid for this theme and support.
Ticket ID: 2533216 and 2491683
Hope any one is there this company that could listen or response.
Thanks Mangla Apparels India Pvt Ltd
Awaiting Response!!
Awaiting Response !!
any one is there who can response?
Dear crimsouneclub,
So sorry for the late reply
I see you created #2533216, so I will close this ticket then we just need to focus on only #2533216
Is that ok for you?
Thank you and I hope you have a good day