That is the problem of integrating the theme with magento 2.3.5 p1 version. I tried to edit the source code on your server but I don't have permission to save the file so please reprace the file I sent to the file according to the path:
If it still doesn't work, please give me the site as well as the path of the magento root directory for me to check. Because most other customers encounter this error, just upload the fix file to solve it.
Now we are planing to change the support process to support for our customer better, so please create a new ticket with your issue and your site info ( admin url, admin account, ftp access detail or sftp and the path to magento root on your server ), we will work on that ticket and resolve the problem as soon as possible
We also will close this ticket, thanks so much for your understanding
Hi, when you try to select and size and/or color on products in home the gif loader never ends, the imagen never loads:
Please se the video recorded: https://www.awesomescreenshot.com/video/583541?key=c1b74b7966bdc14579b8861f3bf50531
Hello,
I have check for you and fount that:
That is the problem of integrating the theme with magento 2.3.5 p1 version. I tried to edit the source code on your server but I don't have permission to save the file so please reprace the file I sent to the file according to the path:
Hope it help you.
If there is any problem, please let me know.
Thanks!.
Hello I can't see file attached
Hello,
Sorry for this problem
Hello I have replaced the file but the problem persist, maybe I need to execute some command?
I have executed:
php -dmemory_limit=4G bin/magento setup:di:compile
php -dmemory_limit=4G bin/magento setup:static-content:deploy es_ES -f
php -dmemory_limit=4G bin/magento cache:clean
php -dmemory_limit=4G bin/magento cache:flush
Thanks!
Hello svengel,
I cannot find folder name as pruebas.
But please reprace the file I sent to the file according to the path:
If it still doesn't work, please give me the site as well as the path of the magento root directory for me to check. Because most other customers encounter this error, just upload the fix file to solve it.
Hello I have replaced the file Data.php and encountered this error: please see attached image
Thanks
Hello any update??
Hello svengel,
Please accept our apologize for the late reply,
Now we are planing to change the support process to support for our customer better, so please create a new ticket with your issue and your site info ( admin url, admin account, ftp access detail or sftp and the path to magento root on your server ), we will work on that ticket and resolve the problem as soon as possible
We also will close this ticket, thanks so much for your understanding