1> From Admin ,home page banner change option not working , I cant change the slider image and content from admin , page builder is not working , if I update any content on home or simply save the home page it show me a error on home page on front-end .
2> If you go to admin -> content-> design -> Configuration , on "store view" -> English , if you change the theme to "luma" again back to "MGS Claue" theme , configuration is not updated .
3> Home page newsletter popup design issue is there please resolve this.
1. I've checked and I can edit image and content of slider normally by builder (please check attached video). Note that all our CMS page are built by front-end builder, therefore you can't edit them in admin.
2. You mean when you change your site to Luma theme and then change to MGS Claue again, all configuration which is set in Mgs Claue disappear? If so, could I do that to check? I want to you confirm first because I fear that some config you made before will be deleted.
3. I've fixed for you, please clear all cache and check your site in private browser.
in your last reply you have mentioned about the attachment of the video, but I was not able to find it, please share the same again. Also, I was not able to view the "Home Page Buider" button in the top head from frontend. Can you check for the same and let me have the update.
Hello Team .
THEME DETAILS
Item ID:
20155150
Item Purchase Code:
e1c817dd-0ffa-4ad6-a88a-12077f517fe8
=================================
1> From Admin ,home page banner change option not working , I cant change the slider image and content from admin , page builder is not working , if I update any content on home or simply save the home page it show me a error on home page on front-end .
2> If you go to admin -> content-> design -> Configuration , on "store view" -> English , if you change the theme to "luma" again back to "MGS Claue" theme , configuration is not updated .
3> Home page newsletter popup design issue is there please resolve this.
Please resolve all the issue mention above .
I am sharing all credential ,
site admin details
===================
site url: http://staging.thehempvendor.com
admin url: http://staging.thehempvendor.com/admin/
user : admin
pass : admin123@
==========FTP================
FTP Host: 3.128.223.124
UserName: devhempvendor2020
Password: StG24nvh3OsKJ1D43e78
Port: 211
=====SSH=========
IP: 3.128.223.124
Username: ubuntu
use the key file (devhempvendor.pem) attached in zip format in this email.
PLEASE RESOLVE THE ISSUE ASAP AND REPLY BACK.
THANK YOU.
Hi DSShean,
Thanks for your ticket.
I'm checking your issues and will try to response you as soon as possible.
Thanks.
Hi DSShean,
1. I've checked and I can edit image and content of slider normally by builder (please check attached video). Note that all our CMS page are built by front-end builder, therefore you can't edit them in admin.
2. You mean when you change your site to Luma theme and then change to MGS Claue again, all configuration which is set in Mgs Claue disappear? If so, could I do that to check? I want to you confirm first because I fear that some config you made before will be deleted.
3. I've fixed for you, please clear all cache and check your site in private browser.
Thanks.
Hello Loan,
in your last reply you have mentioned about the attachment of the video, but I was not able to find it, please share the same again.
Also, I was not able to view the "Home Page Buider" button in the top head from frontend. Can you check for the same and let me have the update.
Thanks
Hi DSShean,
Sorry, I forgot to attached video show that I can edit image and content of slider. I will send you again.
For "Home Page Builder" button, you don't need this button anymore, you just need active "Active Builder" button and you can use builder.
Thanks.