Could you please give us your site info ( admin url, admin account and ftp access detail )? So we can specify whether or not your issue is a theme bug. We will update you as soon as possible
To be dbl sure I've created fresh Magento 2 instance on Ubuntu 18.4 , PHP 7.1 and issue with cart page and customizer appears as well. I did everything stated in documentation. Still can't figure out why those two issues exist..
Please let me know how to fix it as it makes huge problem for our client.
1. Fix Customizer (any changes back to old state straight away, unable to save anything)
Please check and respond to this ticket if the problem is still not fixed yet, we will check again. If we dont get any response from you in 2 days, we would suppose the issue is fixed and close this ticket. Please feel free to open a new ticket for any other issue or questions.
We recommend you to change your site info and create a new ticket with your site info if you get any other issues
Could you leave solution? As we are going to build another website using SUPRO theme and we would like to avoid this issue in the future as well to save your and our time and flustration.
Hi,
I have an issue with CUZTOMIZE feature. Magento 2.3.4 - latest theme 1.1.6
Every time when I try to change something it refreshing page with old setting.
Front End builder or Back End save normally.
All permissions are set at least to 775.
Cache cleared, even disabling cache doesnt help.
So basically I can't chanmge anything using left CUZTOMIZE sidebar like header, footer ect. After any change it refreshing keeping old value...
here's the video with the issue.
It happens in developer mode (production works ok I think)
Dear UNBXDCreative,
Thanks for contacting us,
We have received your ticket, we will response to you as soon as possible
Have a good day
Dear UNBXDCreative,
Thanks for your patience,
Could you please give us your site info ( admin url, admin account and ftp access detail )? So we can specify whether or not your issue is a theme bug. We will update you as soon as possible
Have a good day
Dear UNBXDCreative,
Thanks for your reply,
Our devs are working on you issue. We will respond to you as soon as possible
Have a good day
Dear
Thanks for your reply
For this problem, you may refer this article https://arrowhitech.ticksy.com/article/16319 to resolve it.
The other one is being carried by our development team
Have a good day
Unfortunatelly applying the patch didn't solve the issue
Fatal error: Uncaught Error: Call to a member function getData() on null in /var/www/html/vendor/magento/module-catalog/Helper/Image.php:505 Stack trace: #0 /var/www/html/vendor/magento/module-catalog/Helper/Image.php(471): Magento\Catalog\Helper\Image->initBaseFile() #1 /var/www/html/vendor/magento/module-catalog/Helper/Image.php(536): Magento\Catalog\Helper\Image->applyScheduledActions() #2 /var/www/html/app/design/frontend/Mgs/supro/Magento_Catalog/templates/product/image_with_borders.phtml(16): Magento\Catalog\Helper\Image->getUrl() #3 /var/www/html/vendor/magento/framework/View/TemplateEngine/Php.php(59): include('/var/www/html/a...') #4 /var/www/html/vendor/magento/framework/View/Element/Template.php(271): Magento\Framework\View\TemplateEngine\Php->render(Object(Magento\Catalog\Block\Product\Image), '/var/www/html/a...', Array) #5 /var/www/html/vendor/magento/framework/View/Element/Template.php(301): Magento\Framework\View\Element\Template->fetchView('/var/www/html/a...') #6 /var/www/html/vendor/magento/framework/Vi in /var/www/html/vendor/magento/module-catalog/Helper/Image.php on line 505Dear UNBXDCreative,
Thanks for your reply
Our devs are checking your issues, we will update to you as soon as possible
Have a good day
Hi,
To be dbl sure I've created fresh Magento 2 instance on Ubuntu 18.4 , PHP 7.1 and issue with cart page and customizer appears as well. I did everything stated in documentation. Still can't figure out why those two issues exist..
Please let me know how to fix it as it makes huge problem for our client.
1. Fix Customizer (any changes back to old state straight away, unable to save anything)
2. Fix issue with image on cart page
Dear UNBXDCreative,
Thank you for your reply
I submitted those notes to our devs. I will respond to you as soon as I have any news from them
Have a good day
Hi, Ive found ticket with the sam eissue regarding Cart Page
https://arrowhitech.ticksy.com/ticket/2363097/
Has been fixed for this person but no info how..:/ It would be good to make solution visible for everybody again.
Dear UNBXDCreative,
Thanks for your patience
I cannot access the frontend page via account [email protected]/Pacman13!!
Please check it for me,
My ip is 14.232.208.117, 113.190.235.28
Have a good day
Dear UNBXDCreative,
Thanks for your reply
We have update to our devs. They will check soon
We will respond to you as soon as possible
Have a good day
Dear UNBXDCreative,
Sorry for the late reply
Please check and respond to this ticket if the problem is still not fixed yet, we will check again. If we dont get any response from you in 2 days, we would suppose the issue is fixed and close this ticket. Please feel free to open a new ticket for any other issue or questions.
We recommend you to change your site info and create a new ticket with your site info if you get any other issues
Have a good day
Thats INSANE! Thank you! All working fine
Could you leave solution? As we are going to build another website using SUPRO theme and we would like to avoid this issue in the future as well to save your and our time and flustration.
Dear UNBXDCreative,
Thank you for letting us know
Wait me to ask our devs.
Meanwhile waiting, If you feel happy with our service, could you please give us 5stars on the themeforest? You can go this link to rate:
https://themeforest.net/item/supro-minimalist-ajax-magento-2-theme/23476627
Thank you so much and I hope you have nice day
Dear UNBXDCreative,
Here is your solution
I updated file: app/code/MGS/ThemeSettings/etc/frontend/di.xml
app/design/frontend/Mgs/supro/Magento_Checkout/templates/cart/item/default.phtml
If your problem is done, I will close this ticket
Please feel free to open a new one if you have any other issue or question
Thank you and have a good day