Go through with the website of zeroshel by using any device.
Perform checkout functionality by taking any product.
In my account check the orders page.
Actual:
Status is not scroll able from the right direction.
2. Homepage
Steps:
Go through with the website of zeroshel by using any device.
Observe the Home page content section.
Actual:
From the left side or the starting point of the content no space is found.
Please check the attached screenshot for your reference, and let us know when its done.
We have fixed the issue for you, you can check. Please check and respond to this ticket if the problem is still not fixed yet, we will check again. If we dont get any response from you in 2 days, we would suppose the issue is fixed and close this ticket. Please feel free to open a new ticket for any other issue or questions.
We have found an issue in the theme. Can you please resolve this issue? Already created an private ticket but no response from your side.
Here is the steps to reproduce the issue.
Steps: 1. Login in the website.
URL: http://18.220.42.6/zeroshels
Credentials: [email protected]/qwerty#123
2. In my account - click on compare products.
3. Observe the product image and observe the UI of print page by click on print this page.
Actual: Product image position is not fixed also on print the page UI is get distorted.
Expected: UI should be appropriate throughout the flow. Please check the attached screenshot for your reference.
Hello,
Please give me ftp info too? I will check and help you
Hello,
No Response from your side. Did you check my last message?
Without Solving the issue you have closed the ticket. Please look into the issue and resolve ASAP.
Dear chriswilk51,
I am so sorry for making you feel any inconveniences
We just have been through a big change of organization
Could you please provide us your admin site info as well?
Thank you and I hope you have a good day
Dear chriswilk51,
Thank you for your reply
Our devs have received your problems. They will check soon
For the issue:
1. My Account Orders Page
Actual:
2. Homepage
Steps:
Actual:
Please check the attached screenshot for your reference, and let us know when its done.
Could you please open a new ticket for it? So that it wont mess our answer up.
Thank you for your understanding and have a good day
Dear chriswilk51,
I hope you're doing well
For the issue:
1. My Account Orders Page
Actual:
2. Homepage
Steps:
Actual:
Please check the attached screenshot for your reference, and let us know when its done.
We have fixed the issue for you, you can check. Please check and respond to this ticket if the problem is still not fixed yet, we will check again. If we dont get any response from you in 2 days, we would suppose the issue is fixed and close this ticket. Please feel free to open a new ticket for any other issue or questions.
Thank you and have a good day
Dear chriswilk51,
I hope you're doing well
About "Product image position is not fixed also on print the page UI is get distorted.", it's magento default function. So that it's out of our scope
Please feel free to open a new ticket for any other issues or questions
Thank you and have a good day
Hello Jerermy,
We have found some theme related issues Please check those and fix this.,
Another question i would like to know that, is this theme mobile responsive?
Thanks
Dear chriswilk51,
Could you please open a new ticket for these question?
Please sympathize, we have a system that we only fix the problem of this ticket as I'd explained in the previous comments
If the problem of this ticket is done, I will close it.
Thank you for your understanding and have a good day