I have install this theme but few day this is working fine but after few day showing 504 error website this http://purplepeopleeater.co.uk/ i have check every think but this theme get much more time and showing 504 error please help me and resolved this. Please give me page WPBakery page builder licence key.
1: Showing 504 error: Can you take screenshort so I can check that problem for you?
2: Licence key:
Note: The license of some premium plugins such as WPBakery Page Builder, Ultimate Addon can't active in each site. You can update the latest version of it via our theme. Because we bought these plugins with the extended version.
I have talk our hosting service provider he is saying your theme or plugins run background resources that why server busy and showing 504 error. Please check my theme and resolved this issue Please resolved it...
I have change our hosting but this time new error show i have open multi single product page showing 500 error and but i reload the page this is open and my hosting provider told me your theme php file background resources giving error and consume 4 CPU.
Hi Anyone there to respond on our issues which we are facing on my website.
I have purchased Kinsta (WordPress best hosting) with 4 CPUs but still we are facing HTTP 500 error. According to my hosting time these is issue with theme and associated plugins. They setup a backup over server called Staging and tried to troubleshoot the issue. They disabled all installed plugins one by one but the issue still same, in the end they replaced your theme with default wordpress theme and disable all plugins then my website working fine and there is no issue.
Please check below given Staging link by creating my hosting company. You can login into wp-admin by using given login credentials:
Did you remove the ccode.php? We didn't find it in your host.
Our company uses Kaspersky Internet Security on each staff pc, laptop. We scan our code but we couldn't found any problem. These malicious codes maybe come from some other plugins that contain malicious files. I suggest you check the plugin that you want to install before you install them. Currently, to avoid them please change your website account, change ssh, FTP account information. You can check some solution on this topic: https://wordpress.org/support/topic/malware-scan-ccode-php/
Also, please don't set your files, folder is 777 mode. It's easy for the hacker to import malicious files to your website.
Hi Team, I have use your theme i think our website good and working fine. But that theme giving every day much more errors and i have may time submit a ticket but your not resolved issue and i have using much more costly hosting but same issue PHP errors coming on my site my hosing provider giving me error log file i have attach please check and resolved issue. I have share wp-admin details and hosting details mention below.
FTP Details:-
Host : 34.89.65.134 User Name : purplepeopleeater Password : 7ju1ZhwSAzoEVWF Port : 26603
WP Admin Details :-
User Name : purplepeopleeater Password : Benjamin123!$45
I have install this theme but few day this is working fine but after few day showing 504 error website this http://purplepeopleeater.co.uk/ i have check every think but this theme get much more time and showing 504 error please help me and resolved this. Please give me page WPBakery page builder licence key.
Hello,
Thank for your purchase.
1: Showing 504 error: Can you take screenshort so I can check that problem for you?
2: Licence key:
Note: The license of some premium plugins such as WPBakery Page Builder, Ultimate Addon can't active in each site. You can update the latest version of it via our theme. Because we bought these plugins with the extended version.
You can download and update latest version here:
http://hn.arrowpress.net/plugins/js_composer.zip
http://hn.arrowpress.net/plugins/Ultimate_VC_Addons.zip
http://hn.arrowpress.net/plugins/revslider.zip
Hi Team,
I have Showing Time out error i trying to add screenshot but not upload please help me
Hello,
The 504 error is related the server. Please contact to server support.
If you could provide your host account info such as ssh account or ftp account, we can check help you.
Hi Team,
I have talk our hosting service provider he is saying your theme or plugins run background resources that why server busy and showing 504 error. Please check my theme and resolved this issue
Please resolved it...
Hello,
Did you install additional plugins from your side? Our customers don't have the problem you have.
Can you provide an account admin and Cpanel info so I can check that problem for you?
Hello,
Sorry for the late reply.
I test your site as if you solved the problem.
Hi Team,
I have change our hosting but this time new error show i have open multi single product page showing 500 error and but i reload the page this is open and my hosting provider told me your theme php file background resources giving error and consume 4 CPU.
Please check and resolved it.....
Hi Anyone there to respond on our issues which we are facing on my website.
I have purchased Kinsta (WordPress best hosting) with 4 CPUs but still we are facing HTTP 500 error. According to my hosting time these is issue with theme and associated plugins. They setup a backup over server called Staging and tried to troubleshoot the issue. They disabled all installed plugins one by one but the issue still same, in the end they replaced your theme with default wordpress theme and disable all plugins then my website working fine and there is no issue.
Please check below given Staging link by creating my hosting company. You can login into wp-admin by using given login credentials:
Backup Link - https://staging-purplepeopleeater.temp513.kinsta.cloud/
Wp-Admin Login URL - https://staging-purplepeopleeater.temp513.kinsta.cloud/wp-admin
Username - purplepeopleeater
Password - PPE@#Admin@0@0!12
Please resolve HTTP 500 error issue asap because my business suffer due to a not working website.
Kindly have a look at attached error screenshots from my hosting dashboard. If you need any other information from my end then please let me.
Your quick response will be highly appreciated.
Hello,
Can you check which plugin is taking up a lot of CPU?
Please respond me on my ticket, we are facing this HTTP 500 errors very frequently.
I hope you understand my situation.
Your quick response will be highly appreciated.
Hello,
I can't login. Can you check again?
Can you provide an account admin info so I can check that problem for you?
Hello,
I have login with SFTP but still can't login. I come from Vietnam. Can you check if IP is blocked?
Can you tell me how much port to use?
Hi Team,
Your IP is not blocked.
Please Enter this Port : 26603
If your have any query Please let me know but please resolved this bugs.
Hello,
Sorry! I have login with SFTP but still can't login.
Also, please check below given link regarding SFTP use:
https://kinsta.com/knowledgebase/how-to-use-sftp/
Hello,
Currently, I check no problem to error 500, can you check again?
Hi Team,
I will check
Hello,
I checked in the directory via SFTP and found that the ccode.php file does not exist. Have you solved that problem?
Hello,
Did you remove the ccode.php? We didn't find it in your host.
Our company uses Kaspersky Internet Security on each staff pc, laptop. We scan our code but we couldn't found any problem.
These malicious codes maybe come from some other plugins that contain malicious files.
I suggest you check the plugin that you want to install before you install them.
Currently, to avoid them please change your website account, change ssh, FTP account information.
You can check some solution on this topic: https://wordpress.org/support/topic/malware-scan-ccode-php/
Also, please don't set your files, folder is 777 mode. It's easy for the hacker to import malicious files to your website.
Best regards,
Hi Team,
i will check and let you know where is ccode file but.
I have one question what is use for ccode file in theme.
hello,
ccode.php file is not in the theme. I think when you install a plugin it spawns.
Hi Team,
I have use your theme i think our website good and working fine. But that theme giving every day much more errors and i have may time submit a ticket but your not resolved issue and i have using much more costly hosting but same issue PHP errors coming on my site my hosing provider giving me error log file i have attach please check and resolved issue. I have share wp-admin details and hosting details mention below.
FTP Details:-
Host : 34.89.65.134
User Name : purplepeopleeater
Password : 7ju1ZhwSAzoEVWF
Port : 26603
WP Admin Details :-
User Name : purplepeopleeater
Password : Benjamin123!$45
Hi Team,
Any Update for that issue.
Hello,
I have increased set_time_limit (900); You try to check with your site again