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  Public Ticket #2549966
Product Video issue
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  • Krajab started the conversation

    Hi I have added a product video and if I click it to play then it does not display a video but some times it play the video in backend. Check the video below. Thanks

    https://www.loom.com/share/9682d99b78b94370a4635beec900c1eb

  • [deleted] replied

    Dear Krajab

    Thank you for your ticket,

    We have received your ticket. We will respond  to you as soon as possible

    Please empathize, it's weekend now. If you dont have any updates today, our  answer for your issue will come in  3 days

    Thank you and have a good day

  • [deleted] replied

    Dear Krajab

    I hope you're doing well

    I tried to check and find out the cause of the error. However, after checking and analyzing, I think it's not the theme's fault but it's related to your YouTube. Seems Like an AdBlocker extension in enabled. you can see the same types of errors on the YouTube page itself. These Extensions block certain Web-requests if they match some sort of ad related URI. Or maybe it was the PrivacyBadger extension.

    Please check, I will close this ticket if permitted

    Please feel free to open a new ticket for any other issues or question

    Thank you and have a good day