Please see attched video to illustrate the problem. (Also ignore the fact that the main image for the pink variant of the product is missing, this is a separate issue being dealt with in another ticket).
Note the correct order of the thumbnail images at the start before any swatch is selected: 1 -> 2 -> 3
Then when the pink swatch is selected the thumbnail order changes to 3 -> 2 -> 1
When you deselct the pink swatch again to return to the default product images, they too are now in reverse order: 3 -> 2 -> 1
With the images in the incorrect order, when you scroll the main images by clicking each arrow the images scroll into view from the wrong direction too, which is also completely wrong.
Please check and respond to this ticket if the problem is still not fixed yet, we will check again. If we dont get any response from you in 2 days, we would suppose the issue is fixed and close this ticket. Please feel free to open a new ticket for any other issue or questions.
Please can you explain what was done to fix this & provide me with the file/files that were updated and instructions on where they should go, so I can drop them in myself manually and test this?
If my two outstanding tickets get resolved this week, I'll give you the best damn review you ever saw & I'll name you & your devs personally.This ticket (i just need the files from you dev & to tell me where they go) & the other ticket I have relating to my missing images (which has gone on quite a while now & I just want to get it solved).
This is also happening on your demo websites online.
Steps to Reproduce:
Observing a product with a display type of Horizontal Thumbnail for example.
Select a colour from the colour swatch.
Now click one of the arrows to scroll the images.
Expected Behaviour:
Thumbnail images should appear in the correct order from left to right.
When the right scroll arrow is clicked, the images should scroll to the left.
Current Behaviour:
Thumbnail images appear in reverse order.
When the right scroll arrow is clicked, the images scroll to the right.
This is incorrect & confusing to the user.
Please could you confirm that this is a bug & fix it?
Dear geoffheatley,
So sorry missing your ticket
Could you please be more specific on your problem? Like a picture to describe?
I confess, I'm not sure I understand you clearly
Thank you and have a good day
Please see attched video to illustrate the problem. (Also ignore the fact that the main image for the pink variant of the product is missing, this is a separate issue being dealt with in another ticket).
Note the correct order of the thumbnail images at the start before any swatch is selected: 1 -> 2 -> 3
Then when the pink swatch is selected the thumbnail order changes to 3 -> 2 -> 1
When you deselct the pink swatch again to return to the default product images, they too are now in reverse order: 3 -> 2 -> 1
With the images in the incorrect order, when you scroll the main images by clicking each arrow the images scroll into view from the wrong direction too, which is also completely wrong.
Does this illustrate the point ok?
And here's a slightly better video which illlustrates the correct scrolling vs the incorrect scrolling more clearly.
Dear geoffheatley,
Thank you for your reply
Our devs have received your ticket
We will respond to you as soon as possible
Thank you and have a good day
Dear geoffheatley,
I hope you're doing well
I do not have permission to access folder /app/code/MGS/ExtraGallery/view to update code
Thank you and have a good day
If you select Files from the left menu
Then you will be able to browse to httpdocs/app/code/MGS/ExtraGallery/view and do any file operations you like.
Let me know if you need anything else.
Dear geoffheatley,
Thank you for your reply
Our devs have been updated, they will check it again
I will update to you as soon as possible
I hope you have a good day
Dear geoffheatley,
I hope you're doing well
Please remove var/*
pub/static/frontend/Mgs/* and run command deploy
This issue is fixed,
Please check and respond to this ticket if the problem is still not fixed yet, we will check again. If we dont get any response from you in 2 days, we would suppose the issue is fixed and close this ticket. Please feel free to open a new ticket for any other issue or questions.
Thank you and have a good day
Please can you explain what was done to fix this & provide me with the file/files that were updated and instructions on where they should go, so I can drop them in myself manually and test this?
Dear geoffheatley,
Thank you for your reply
Wait me to ask our devs.
Meanwhile waiting, If you feel happy with our service, could you please give us 5stars on the themeforest? You can go this link to rate:
https://themeforest.net/item/supro-minimalist-ajax-magento-2-theme/23476627
Thank you so much in advance and I hope you have nice day
If my two outstanding tickets get resolved this week, I'll give you the best damn review you ever saw & I'll name you & your devs personally.This ticket (i just need the files from you dev & to tell me where they go) & the other ticket I have relating to my missing images (which has gone on quite a while now & I just want to get it solved).
How are we doing with this one? I just need the files & instructions I requested.
Dear geoffheatley,
Yes, I asked our devs but get no response yet. Sorry
Thank you and have a good day
Please can I have the information I need!! I have been waiting a long time!
Can the dev provide me with this info please!!!!
Dear geoffheatley,
Thank you for patience
I attracted the file you need
Rename it to "app" after downloading
Apply it then
Please remove var/*
pub/static/frontend/Mgs/* and run command deploy
Thank you and have a good day