please verify my assertions and consider that we run with Magento Community edition:
1) The "Magesolutions Shop by Brand" product available for download is the same included in Claue package, commercial theme.
2) I tried to buy the commercial version of the "Magesolutions Shop by Brand" product but I can see only a free version, with normal support.
3) the unique option for commercial is only related to the commercial version of Magento, but really I do not get that platform so I cannot ask for that option.
So do you confirm that the versione included in Claue is the one I already got?
1. There is only 1 difference, that is the shop by brand extension will have more functions compared with in the theme. So you only need to update and use.
I bought the MageSolutions Shop-By_brand commercial component at the link you specified.
The import test now is good: I can effectively import brands and see products added in brands.
But unfortunately other functions now stopped working:
1) the worst problem is the navigation by brand in the shop by brand page, because when i click on a letter i cannot see any brand beloging to the specified letter. It always shows the set of brand under the letter "A".
2) the second problem that i was able to mitigate is the Widget of the Featured brands, used in home page that fails with error on the php server code.
1. Seems you missunderstood my idea. I see that https://demo.erniani.com is the link to your homepage. I need your backend URL to access your admin settings. Like this:
Please give us your backend URL then we can continue to check your issue.
Please let me confirm your issue before moving to our developer to check
1. About navigation by brand in the shop by brand page: when you click on a letter, you cannot see any brand belonging to the specified letter. It always shows the set of brand under the letter "A".
2. The Widget of the Featured brands used in home page fails with error on the php server code. When no brands are available, the widget works correctly so that the homepage displays. But when uploading brands the widget stops working.
"1. About navigation by brand in the shop by brand page: when you click on a letter, you cannot see any brand belonging to the specified letter. It always shows the set of brand under the letter "A"."
Chiara>>confirmed
"2. The Widget of the Featured brands used in home page fails with error on the php server code. When no brands are available, the widget works correctly so that the homepage displays. But when uploading brands the widget stops working." Chiara>> The Shop by brand widget fails when there is at least 1 featured brand. Now I uploaded 250 brands and in order to have the home page working I removed the featured option from all brands. it is enough to set one brand as featured and you can see the error.
Hello
I'm happy with Cluae and since now I didn't face any issue.
Now that I need to import thousands products on hundreds of brands I would like to know whether you propose a solution.
I saw in this page https://www.magesolution.com/magento2-shop-by-brand.html that you also have a commercial version. Is it the same as the one included in th eClaue Theme.
May you suggested any other solution for an autoamted approach?
Best regards
Chiara
Hi chiara_ruffino,
Thanks for your question.
Because Claue theme is not commercial version, it does not have the import function you want.
So I recommend you buy our commercial version. It has import function, installs and works normally with Claue theme.
Hope it useful for you.
Best regards.
Hi Anh,
thank you for your prompt reply
We have already bought the Claue commercial version.
Do you confirm that the commercial version of Claue include also commercial version of mgs_brand ?
or shall we buy separately a different commercial package to manage mgs_brand?
In this case, can you send us the link where we can purchase it?
Thank you
Best Regards
Hi chiara_ruffino,
Sorry for the late reply.
Yes, you can buy commercial license of MGS_Brand module then you can use import function
Best regards.
Hello Anh,
please verify my assertions and consider that we run with Magento Community edition:
1) The "Magesolutions Shop by Brand" product available for download is the same included in Claue package, commercial theme.
2) I tried to buy the commercial version of the "Magesolutions Shop by Brand" product but I can see only a free version, with normal support.
3) the unique option for commercial is only related to the commercial version of Magento, but really I do not get that platform so I cannot ask for that option.
So do you confirm that the versione included in Claue is the one I already got?
Please see attached image
Chiara
Hi chiara_ruffino,
Thanks for your reply.
Let us confirm with you
1. There is only 1 difference, that is the shop by brand extension will have more functions compared with in the theme. So you only need to update and use.
2. Please use this link: https://www.magesolution.com/magento2-shop-by-brand.html
Best regards.
Dear Anh, and support colleagues,
I bought the MageSolutions Shop-By_brand commercial component at the link you specified.
The import test now is good: I can effectively import brands and see products added in brands.
But unfortunately other functions now stopped working:
1) the worst problem is the navigation by brand in the shop by brand page, because when i click on a letter i cannot see any brand beloging to the specified letter. It always shows the set of brand under the letter "A".
2) the second problem that i was able to mitigate is the Widget of the Featured brands, used in home page that fails with error on the php server code.
What do you suggest?
Chiara
Hi chiara_ruffino,
Thanks for contacting us.
Could you please give us your site info (admin url, admin account, ftp access details) so that we can check it for you?
Best regards.
Hi chiara_ruffino,
Thanks for your reply.
Yes, you can give us your site info here in private mode or to my email: [email protected]
Best regards.
Hi chiara_ruffino,
Thanks for your reply.
1. Seems you missunderstood my idea. I see that https://demo.erniani.com is the link to your homepage. I need your backend URL to access your admin settings. Like this:
Please give us your backend URL then we can continue to check your issue.
2. Now I can access your ssh. Thank you so much.
Best regards.
Hi chiara_ruffino,
Thanks for your reply.
Now I can access your site info
Please let me confirm your issue before moving to our developer to check
1. About navigation by brand in the shop by brand page: when you click on a letter, you cannot see any brand belonging to the specified letter. It always shows the set of brand under the letter "A".
2. The Widget of the Featured brands used in home page fails with error on the php server code. When no brands are available, the widget works correctly so that the homepage displays. But when uploading brands the widget stops working.
Thank you.
Hello Anh,
"1. About navigation by brand in the shop by brand page: when you click on a letter, you cannot see any brand belonging to the specified letter. It always shows the set of brand under the letter "A"."
Chiara>>confirmed
"2. The Widget of the Featured brands used in home page fails with error on the php server code. When no brands are available, the widget works correctly so that the homepage displays. But when uploading brands the widget stops working."
Chiara>> The Shop by brand widget fails when there is at least 1 featured brand. Now I uploaded 250 brands and in order to have the home page working I removed the featured option from all brands. it is enough to set one brand as featured and you can see the error.
Chiara
Hi chiara_ruffino,
Thanks for your reply.
I've moved your issue to our developer to check and will update you the response asap.
Best regards.
Hi chiara_ruffino,
Sorry for the late reply because of our weekend.
I have tried to run command deploy but i get a issue on frontend.
Did you add custom code for module MGS_Brand? I see that it is different from the source code in our demo.
Best regards.
Hi chiara_ruffino,
Thanks for your reply.
Here is the response from our developer
I have tried to remove folder Brand, upload a new one from our source code, i see that it works fine.
The problem is that you have changed the source code. Please make sure of your changes, because we cannot support custom code
Best regards.
Hi chiara_ruffino,
Thanks for your reply.
Yes, please help us open a new ticket for your new issue. It is easier for our developer to check and timely update information to customer.
Thank you so much
Hi chiara_ruffino,
When I am working to check this issue, your site is not working. Please check and let me know when your site is ready.
Best regards.
Hi chiara_ruffino,
Thanks for your reply.
I've already replied your new ticket, so please check and feedback us in your latest ticket.
Best regards.