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  Public Ticket #2553960
Getting home page view like "We're sorry, an error has occurred while generating this content."
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Comments

  •  1
    Indivillage123 started the conversation
    September 29, 2020 at 7:57am

    Hi Team,

    I just removed the one division from home page at admin panel. Getting like We're sorry, an error has occurred while generating this content. So, I kept same division at same place still i am facing the issue. 

    Please fix this as early as possible. 

  • [deleted] replied
    September 29, 2020 at 9:54am

    Hi Indivillage123,

    Thanks for contacting us.

    In your case, please enable Active builder to edit homepage. Please refer our document here: https://www.magesolution.com/themes/claue/docs/m2/index.html#active-builder

    If it does not work, please give us more information about which division you've removed with some screenshots and your site info so that we can check it for you.

    Best regards.

  •   Indivillage123 replied privately
  • [deleted] replied
    September 29, 2020 at 10:40am

    Hi Indivillage123,

    Thanks for your information.

    I've forwarded your problem to our developer. He is checking so I will update you his response asap.

    Best regards.

  •  1
    Indivillage123 replied
    September 29, 2020 at 11:26am

    Hi Team,

    Thank you for the reply.

    Please check and get back to us as early as possible.

    Best

  •  1
    Indivillage123 replied
    September 29, 2020 at 1:18pm

    Hi Team,

    Any luck to get this issue resolved?

    Best

  • [deleted] replied
    September 30, 2020 at 3:54am

    Hi Indivillage123,

    Thanks for your patience.

    Our theme uses Front-end Builder to edit the homepage content, so please don't edit directly in admin panel, let enable the builder then use it to edit/add/remove any elements on the homepage

    https://arrowhitech.ticksy.com/article/12553/

    Now let enable the builder, you will see full content then click Confirm on the left corner to update cms page again.

    Best regards.

  •  1
    Indivillage123 replied
    September 30, 2020 at 5:24am

    Hi Team, 

    Thanks for the reply.

    Now the issue is fixed and Home Page is showing all content after enabled the Frontend Page Builder and then get confirmed as you said.

    Next time I will edit any content of the home page by using Front-end Builder only.

    Best

  • [deleted] replied
    September 30, 2020 at 7:23am

    Hi Indivillage123,

    Thanks for your reply.

    Because this problem is already fixed, please let me close this ticket to focus on your remaining issue. If you have other questions or problems, please feel free to open a new ticket for your new request.

    Best regards.