Okay
  Public Ticket #2554746
error in catalog
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Comments

  •  7
    Gregorio started the conversation

    hello

    we updated magento to 2.4. version, also php is working under 7.4 version and we updated Supro to version1.6 with 2.4 patches.

    when we try to navegate with the menu, we find the following errors

    please have a look to the link and to the screen capture.


    when we setup again PHP 7.3 the webpage is working fine again. do you know about some issue or incompatibility.

    all help will be apreciate

    thanks in advance.

    1 exception(s):
    Exception #0 (Exception): Notice: Trying to access array offset on value of type int in /home/delpinox/public_html/b2x/vendor/magento/module-catalog/Model/Layer/Filter/AbstractFilter.php on line 205
    Exception #0 (Exception): Notice: Trying to access array offset on value of type int in /home/delpinox/public_html/b2x/vendor/magento/module-catalog/Model/Layer/Filter/AbstractFilter.php on line 205
    <pre>#1 Magento\Catalog\Model\Layer\Filter\AbstractFilter->_initItems() called at [vendor/magento/module-catalog/Model/Layer/Filter/AbstractFilter.php:159]
    #2 Magento\Catalog\Model\Layer\Filter\AbstractFilter->getItems() called at [vendor/magento/module-catalog/Model/Layer/Filter/AbstractFilter.php:148]
    #3 Magento\Catalog\Model\Layer\Filter\AbstractFilter->getItemsCount() called at [app/design/frontend/Mgs/supro/MGS_Ajaxlayernavigation/templates/layer/view.phtml:23]
    #4 include('/home/delpinox/p...') called at [vendor/magento/framework/View/TemplateEngine/Php.php:71]
    #5 Magento\Framework\View\TemplateEngine\Php->render(&Magento\LayeredNavigation\Block\Navigation#0000000071302262000000005ae0b1cb#, '/home/delpinox/p...', array('secureRenderer' => &Magento\Framework\View\Helper\SecureHtmlRenderer\Proxy#00000000713023a5000000005ae0b1cb#, 'escaper' => &Magento\Framework\Escaper#00000000713025a0000000005ae0b1cb#)) called at [vendor/magento/framework/View/Element/Template.php:273]
    #6 Magento\Framework\View\Element\Template->fetchView('/home/delpinox/p...') called at [vendor/magento/framework/View/Element/Template.php:303]
    #7 Magento\Framework\View\Element\Template->_toHtml() called at [vendor/magento/framework/View/Element/AbstractBlock.php:1111]
    #8 Magento\Framework\View\Element\AbstractBlock->Magento\Framework\View\Element\{closure}() called at [vendor/magento/framework/View/Element/AbstractBlock.php:1115]
    #9 Magento\Framework\View\Element\AbstractBlock->_loadCache() called at [vendor/magento/framework/View/Element/AbstractBlock.php:675]
    #10 Magento\Framework\View\Element\AbstractBlock->toHtml() called at [vendor/magento/framework/View/Layout.php:566]
    #11 Magento\Framework\View\Layout->_renderBlock('catalog.leftnav') called at [vendor/magento/framework/View/Layout.php:542]
    #12 Magento\Framework\View\Layout->renderNonCachedElement('catalog.leftnav') called at [generated/code/Magento/Framework/View/Layout/Interceptor.php:206]
    #13 Magento\Framework\View\Layout\Interceptor->renderNonCachedElement('catalog.leftnav') called at [vendor/magento/framework/View/Layout.php:497]
    #14 Magento\Framework\View\Layout->renderElement('catalog.leftnav', false) called at [generated/code/Magento/Framework/View/Layout/Interceptor.php:193]
    #15 Magento\Framework\View\Layout\Interceptor->renderElement('catalog.leftnav', false) called at [vendor/magento/framework/View/Layout.php:594]
    #16 Magento\Framework\View\Layout->_renderContainer('sidebar.main', false) called at [vendor/magento/framework/View/Layout.php:544]
    #17 Magento\Framework\View\Layout->renderNonCachedElement('sidebar.main') called at [generated/code/Magento/Framework/View/Layout/Interceptor.php:206]
    #18 Magento\Framework\View\Layout\Interceptor->renderNonCachedElement('sidebar.main') called at [vendor/magento/framework/View/Layout.php:497]
    #19 Magento\Framework\View\Layout->renderElement('sidebar.main', false) called at [generated/code/Magento/Framework/View/Layout/Interceptor.php:193]
    #20 Magento\Framework\View\Layout\Interceptor->renderElement('sidebar.main', false) called at [vendor/magento/framework/View/Layout.php:594]
    #21 Magento\Framework\View\Layout->_renderContainer('div.sidebar.main', false) called at [vendor/magento/framework/View/Layout.php:544]
    #22 Magento\Framework\View\Layout->renderNonCachedElement('div.sidebar.main') called at [generated/code/Magento/Framework/View/Layout/Interceptor.php:206]
    #23 Magento\Framework\View\Layout\Interceptor->renderNonCachedElement('div.sidebar.main') called at [vendor/magento/framework/View/Layout.php:497]
    #24 Magento\Framework\View\Layout->renderElement('div.sidebar.main', false) called at [generated/code/Magento/Framework/View/Layout/Interceptor.php:193]
    #25 Magento\Framework\View\Layout\Interceptor->renderElement('div.sidebar.main', false) called at [vendor/magento/framework/View/Layout.php:594]
    #26 Magento\Framework\View\Layout->_renderContainer('columns', false) called at [vendor/magento/framework/View/Layout.php:544]
    #27 Magento\Framework\View\Layout->renderNonCachedElement('columns') called at [generated/code/Magento/Framework/View/Layout/Interceptor.php:206]
    #28 Magento\Framework\View\Layout\Interceptor->renderNonCachedElement('columns') called at [vendor/magento/framework/View/Layout.php:497]
    #29 Magento\Framework\View\Layout->renderElement('columns', false) called at [generated/code/Magento/Framework/View/Layout/Interceptor.php:193]
    #30 Magento\Framework\View\Layout\Interceptor->renderElement('columns', false) called at [vendor/magento/framework/View/Layout.php:594]
    #31 Magento\Framework\View\Layout->_renderContainer('main.content', false) called at [vendor/magento/framework/View/Layout.php:544]
    #32 Magento\Framework\View\Layout->renderNonCachedElement('main.content') called at [generated/code/Magento/Framework/View/Layout/Interceptor.php:206]
    #33 Magento\Framework\View\Layout\Interceptor->renderNonCachedElement('main.content') called at [vendor/magento/framework/View/Layout.php:497]
    #34 Magento\Framework\View\Layout->renderElement('main.content', false) called at [generated/code/Magento/Framework/View/Layout/Interceptor.php:193]
    #35 Magento\Framework\View\Layout\Interceptor->renderElement('main.content', false) called at [vendor/magento/framework/View/Layout.php:594]
    #36 Magento\Framework\View\Layout->_renderContainer('page.wrapper', false) called at [vendor/magento/framework/View/Layout.php:544]
    #37 Magento\Framework\View\Layout->renderNonCachedElement('page.wrapper') called at [generated/code/Magento/Framework/View/Layout/Interceptor.php:206]
    #38 Magento\Framework\View\Layout\Interceptor->renderNonCachedElement('page.wrapper') called at [vendor/magento/framework/View/Layout.php:497]
    #39 Magento\Framework\View\Layout->renderElement('page.wrapper', false) called at [generated/code/Magento/Framework/View/Layout/Interceptor.php:193]
    #40 Magento\Framework\View\Layout\Interceptor->renderElement('page.wrapper', false) called at [vendor/magento/framework/View/Layout.php:594]
    #41 Magento\Framework\View\Layout->_renderContainer('root', false) called at [vendor/magento/framework/View/Layout.php:544]
    #42 Magento\Framework\View\Layout->renderNonCachedElement('root') called at [generated/code/Magento/Framework/View/Layout/Interceptor.php:206]
    #43 Magento\Framework\View\Layout\Interceptor->renderNonCachedElement('root') called at [vendor/magento/framework/View/Layout.php:497]
    #44 Magento\Framework\View\Layout->renderElement('root', true) called at [generated/code/Magento/Framework/View/Layout/Interceptor.php:193]
    #45 Magento\Framework\View\Layout\Interceptor->renderElement('root') called at [vendor/magento/framework/View/Layout.php:963]
    #46 Magento\Framework\View\Layout->getOutput() called at [vendor/magento/framework/Interception/Interceptor.php:58]
    #47 Magento\Framework\View\Layout\Interceptor->___callParent('getOutput', array()) called at [vendor/magento/framework/Interception/Interceptor.php:138]
    #48 Magento\Framework\View\Layout\Interceptor->Magento\Framework\Interception\{closure}() called at [vendor/magento/framework/Interception/Interceptor.php:153]
    #49 Magento\Framework\View\Layout\Interceptor->___callPlugins('getOutput', array(), array(array('layout-model-cac...'))) called at [generated/code/Magento/Framework/View/Layout/Interceptor.php:494]
    #50 Magento\Framework\View\Layout\Interceptor->getOutput() called at [vendor/magento/framework/View/Result/Page.php:258]
    #51 Magento\Framework\View\Result\Page->render(&Magento\Framework\App\Response\Http\Interceptor#0000000071302403000000005ae0b1cb#) called at [vendor/magento/framework/View/Result/Layout.php:171]
    #52 Magento\Framework\View\Result\Layout->renderResult(&Magento\Framework\App\Response\Http\Interceptor#0000000071302403000000005ae0b1cb#) called at [vendor/magento/framework/Interception/Interceptor.php:58]
    #53 Magento\Framework\View\Result\Page\Interceptor->___callParent('renderResult', array(&Magento\Framework\App\Response\Http\Interceptor#0000000071302403000000005ae0b1cb#)) called at [vendor/magento/framework/Interception/Interceptor.php:138]
    #54 Magento\Framework\View\Result\Page\Interceptor->Magento\Framework\Interception\{closure}(&Magento\Framework\App\Response\Http\Interceptor#0000000071302403000000005ae0b1cb#) called at [app/code/MGS/ThemeSettings/Plugin/ResultInterfaceAfter.php:59]
    #55 MGS\ThemeSettings\Plugin\ResultInterfaceAfter->aroundRenderResult(&Magento\Framework\View\Result\Page\Interceptor#0000000071302016000000005ae0b1cb#, &Closure#00000000713025b4000000005ae0b1cb#, &Magento\Framework\App\Response\Http\Interceptor#0000000071302403000000005ae0b1cb#) called at [vendor/magento/framework/Interception/Interceptor.php:135]
    #56 Magento\Framework\View\Result\Page\Interceptor->Magento\Framework\Interception\{closure}(&Magento\Framework\App\Response\Http\Interceptor#0000000071302403000000005ae0b1cb#) called at [vendor/magento/framework/Interception/Interceptor.php:153]
    #57 Magento\Framework\View\Result\Page\Interceptor->___callPlugins('renderResult', array(&Magento\Framework\App\Response\Http\Interceptor#0000000071302403000000005ae0b1cb#), NULL) called at [generated/code/Magento/Framework/View/Result/Page/Interceptor.php:130]
    #58 Magento\Framework\View\Result\Page\Interceptor->renderResult(&Magento\Framework\App\Response\Http\Interceptor#0000000071302403000000005ae0b1cb#) called at [vendor/magento/framework/App/Http.php:120]
    #59 Magento\Framework\App\Http->launch() called at [generated/code/Magento/Framework/App/Http/Interceptor.php:24]
    #60 Magento\Framework\App\Http\Interceptor->launch() called at [vendor/magento/framework/App/Bootstrap.php:263]
    #61 Magento\Framework\App\Bootstrap->run(&Magento\Framework\App\Http\Interceptor#0000000071302418000000005ae0b1cb#) called at [index.php:39]
  • [deleted] replied

    Dear Gregorio,

    Thank you for your ticket 

    I confess that I dont know, I used to have that problem as well, my mamp was using php7.2 and my laptop was using 7.3

    After downgrade my laptop  php version. Everything worked fine

    Thank you and have a good day 

  •  7
    Gregorio replied

    thanks. now 7.2 is a PHP version deprecated, with 7.3 is working fine at the moment but is not Magento 2.4 fully compatible with PHP 7.4 and is required? so what can be the problem maybe is not fully compatible yet?


    please i need some help, notice that in the error #3 is listed something related wirth mgs supro ajax layered navigation

    thanks in advance

    1 exception(s):
    Exception #0 (Exception): Notice: Trying to access array offset on value of type int in /home/delpinox/public_html/b2x/vendor/magento/module-catalog/Model/Layer/Filter/AbstractFilter.php on line 205
    Exception #0 (Exception): Notice: Trying to access array offset on value of type int in /home/delpinox/public_html/b2x/vendor/magento/module-catalog/Model/Layer/Filter/AbstractFilter.php on line 205
    <pre>#1 Magento\Catalog\Model\Layer\Filter\AbstractFilter->_initItems() called at [vendor/magento/module-catalog/Model/Layer/Filter/AbstractFilter.php:159]
    #2 Magento\Catalog\Model\Layer\Filter\AbstractFilter->getItems() called at [vendor/magento/module-catalog/Model/Layer/Filter/AbstractFilter.php:148]
    #3 Magento\Catalog\Model\Layer\Filter\AbstractFilter->getItemsCount() called at [app/design/frontend/Mgs/supro/MGS_Ajaxlayernavigation/templates/layer/view.phtml:23]
    #4 include('/home/delpinox/p...') called at [vendor/magento/framework/View/TemplateEngine/Php.php:71]
    #5 Magento\Framework\View\TemplateEngine\Php->render(&Magento\LayeredNavigation\Block\Navigation#0000000071302262000000005ae0b1cb#, '/home/delpinox/p...', array('secureRenderer' => &Magento\Framework\View\Helper\SecureHtmlRenderer\Proxy#00000000713023a5000000005ae0b1cb#, 'escaper' => &Magento\Framework\Escaper#00000000713025a0000000005ae0b1cb#)) called at [vendor/magento/framework/View/Element/Template.php:273]
    #6 Magento\Framework\View\Element\Template->fetchView('/home/delpinox/p...') called at [vendor/magento/framework/View/Element/Template.php:303]
    #7 Magento\Framework\View\Element\Template->_toHtml() called at [vendor/magento/framework/View/Element/AbstractBlock.php:1111]
    #8 Magento\Framework\View\Element\AbstractBlock->Magento\Framework\View\Element\{closure}() called at [vendor/magento/framework/View/Element/AbstractBlock.php:1115]
    #9 Magento\Framework\View\Element\AbstractBlock->_loadCache() called at [vendor/magento/framework/View/Element/AbstractBlock.php:675]
    #10 Magento\Framework\View\Element\AbstractBlock->toHtml() called at [vendor/magento/framework/View/Layout.php:566]
    #11 Magento\Framework\View\Layout->_renderBlock('catalog.leftnav') called at [vendor/magento/framework/View/Layout.php:542]
    #12 Magento\Framework\View\Layout->renderNonCachedElement('catalog.leftnav') called at [generated/code/Magento/Framework/View/Layout/Interceptor.php:206]
    #13 Magento\Framework\View\Layout\Interceptor->renderNonCachedElement('catalog.leftnav') called at [vendor/magento/framework/View/Layout.php:497]
    #14 Magento\Framework\View\Layout->renderElement('catalog.leftnav', false) called at [generated/code/Magento/Framework/View/Layout/Interceptor.php:193]
    #15 Magento\Framework\View\Layout\Interceptor->renderElement('catalog.leftnav', false) called at [vendor/magento/framework/View/Layout.php:594]
    #16 Magento\Framework\View\Layout->_renderContainer('sidebar.main', false) called at [vendor/magento/framework/View/Layout.php:544]
    #17 Magento\Framework\View\Layout->renderNonCachedElement('sidebar.main') called at [generated/code/Magento/Framework/View/Layout/Interceptor.php:206]
    #18 Magento\Framework\View\Layout\Interceptor->renderNonCachedElement('sidebar.main') called at [vendor/magento/framework/View/Layout.php:497]
    #19 Magento\Framework\View\Layout->renderElement('sidebar.main', false) called at [generated/code/Magento/Framework/View/Layout/Interceptor.php:193]
    #20 Magento\Framework\View\Layout\Interceptor->renderElement('sidebar.main', false) called at [vendor/magento/framework/View/Layout.php:594]
    #21 Magento\Framework\View\Layout->_renderContainer('div.sidebar.main', false) called at [vendor/magento/framework/View/Layout.php:544]
    #22 Magento\Framework\View\Layout->renderNonCachedElement('div.sidebar.main') called at [generated/code/Magento/Framework/View/Layout/Interceptor.php:206]
    #23 Magento\Framework\View\Layout\Interceptor->renderNonCachedElement('div.sidebar.main') called at [vendor/magento/framework/View/Layout.php:497]
    #24 Magento\Framework\View\Layout->renderElement('div.sidebar.main', false) called at [generated/code/Magento/Framework/View/Layout/Interceptor.php:193]
    #25 Magento\Framework\View\Layout\Interceptor->renderElement('div.sidebar.main', false) called at [vendor/magento/framework/View/Layout.php:594]
    #26 Magento\Framework\View\Layout->_renderContainer('columns', false) called at [vendor/magento/framework/View/Layout.php:544]
    #27 Magento\Framework\View\Layout->renderNonCachedElement('columns') called at [generated/code/Magento/Framework/View/Layout/Interceptor.php:206]
    #28 Magento\Framework\View\Layout\Interceptor->renderNonCachedElement('columns') called at [vendor/magento/framework/View/Layout.php:497]
    #29 Magento\Framework\View\Layout->renderElement('columns', false) called at [generated/code/Magento/Framework/View/Layout/Interceptor.php:193]
    #30 Magento\Framework\View\Layout\Interceptor->renderElement('columns', false) called at [vendor/magento/framework/View/Layout.php:594]
    #31 Magento\Framework\View\Layout->_renderContainer('main.content', false) called at [vendor/magento/framework/View/Layout.php:544]
    #32 Magento\Framework\View\Layout->renderNonCachedElement('main.content') called at [generated/code/Magento/Framework/View/Layout/Interceptor.php:206]
    #33 Magento\Framework\View\Layout\Interceptor->renderNonCachedElement('main.content') called at [vendor/magento/framework/View/Layout.php:497]
    #34 Magento\Framework\View\Layout->renderElement('main.content', false) called at [generated/code/Magento/Framework/View/Layout/Interceptor.php:193]
    #35 Magento\Framework\View\Layout\Interceptor->renderElement('main.content', false) called at [vendor/magento/framework/View/Layout.php:594]
    #36 Magento\Framework\View\Layout->_renderContainer('page.wrapper', false) called at [vendor/magento/framework/View/Layout.php:544]
    #37 Magento\Framework\View\Layout->renderNonCachedElement('page.wrapper') called at [generated/code/Magento/Framework/View/Layout/Interceptor.php:206]
    #38 Magento\Framework\View\Layout\Interceptor->renderNonCachedElement('page.wrapper') called at [vendor/magento/framework/View/Layout.php:497]
    #39 Magento\Framework\View\Layout->renderElement('page.wrapper', false) called at [generated/code/Magento/Framework/View/Layout/Interceptor.php:193]
    #40 Magento\Framework\View\Layout\Interceptor->renderElement('page.wrapper', false) called at [vendor/magento/framework/View/Layout.php:594]
    #41 Magento\Framework\View\Layout->_renderContainer('root', false) called at [vendor/magento/framework/View/Layout.php:544]
    #42 Magento\Framework\View\Layout->renderNonCachedElement('root') called at [generated/code/Magento/Framework/View/Layout/Interceptor.php:206]
    #43 Magento\Framework\View\Layout\Interceptor->renderNonCachedElement('root') called at [vendor/magento/framework/View/Layout.php:497]
    #44 Magento\Framework\View\Layout->renderElement('root', true) called at [generated/code/Magento/Framework/View/Layout/Interceptor.php:193]
    #45 Magento\Framework\View\Layout\Interceptor->renderElement('root') called at [vendor/magento/framework/View/Layout.php:963]
    #46 Magento\Framework\View\Layout->getOutput() called at [vendor/magento/framework/Interception/Interceptor.php:58]
    #47 Magento\Framework\View\Layout\Interceptor->___callParent('getOutput', array()) called at [vendor/magento/framework/Interception/Interceptor.php:138]
    #48 Magento\Framework\View\Layout\Interceptor->Magento\Framework\Interception\{closure}() called at [vendor/magento/framework/Interception/Interceptor.php:153]
    #49 Magento\Framework\View\Layout\Interceptor->___callPlugins('getOutput', array(), array(array('layout-model-cac...'))) called at [generated/code/Magento/Framework/View/Layout/Interceptor.php:494]
    #50 Magento\Framework\View\Layout\Interceptor->getOutput() called at [vendor/magento/framework/View/Result/Page.php:258]
    #51 Magento\Framework\View\Result\Page->render(&Magento\Framework\App\Response\Http\Interceptor#0000000071302403000000005ae0b1cb#) called at [vendor/magento/framework/View/Result/Layout.php:171]
    #52 Magento\Framework\View\Result\Layout->renderResult(&Magento\Framework\App\Response\Http\Interceptor#0000000071302403000000005ae0b1cb#) called at [vendor/magento/framework/Interception/Interceptor.php:58]
    #53 Magento\Framework\View\Result\Page\Interceptor->___callParent('renderResult', array(&Magento\Framework\App\Response\Http\Interceptor#0000000071302403000000005ae0b1cb#)) called at [vendor/magento/framework/Interception/Interceptor.php:138]
    #54 Magento\Framework\View\Result\Page\Interceptor->Magento\Framework\Interception\{closure}(&Magento\Framework\App\Response\Http\Interceptor#0000000071302403000000005ae0b1cb#) called at [app/code/MGS/ThemeSettings/Plugin/ResultInterfaceAfter.php:59]
    #55 MGS\ThemeSettings\Plugin\ResultInterfaceAfter->aroundRenderResult(&Magento\Framework\View\Result\Page\Interceptor#0000000071302016000000005ae0b1cb#, &Closure#00000000713025b4000000005ae0b1cb#, &Magento\Framework\App\Response\Http\Interceptor#0000000071302403000000005ae0b1cb#) called at [vendor/magento/framework/Interception/Interceptor.php:135]
    #56 Magento\Framework\View\Result\Page\Interceptor->Magento\Framework\Interception\{closure}(&Magento\Framework\App\Response\Http\Interceptor#0000000071302403000000005ae0b1cb#) called at [vendor/magento/framework/Interception/Interceptor.php:153]
    #57 Magento\Framework\View\Result\Page\Interceptor->___callPlugins('renderResult', array(&Magento\Framework\App\Response\Http\Interceptor#0000000071302403000000005ae0b1cb#), NULL) called at [generated/code/Magento/Framework/View/Result/Page/Interceptor.php:130]
    #58 Magento\Framework\View\Result\Page\Interceptor->renderResult(&Magento\Framework\App\Response\Http\Interceptor#0000000071302403000000005ae0b1cb#) called at [vendor/magento/framework/App/Http.php:120]
    #59 Magento\Framework\App\Http->launch() called at [generated/code/Magento/Framework/App/Http/Interceptor.php:24]
    #60 Magento\Framework\App\Http\Interceptor->launch() called at [vendor/magento/framework/App/Bootstrap.php:263]
    #61 Magento\Framework\App\Bootstrap->run(&Magento\Framework\App\Http\Interceptor#0000000071302418000000005ae0b1cb#) called at [index.php:39]
  • [deleted] replied

    Dear Gregorio, 

    Thank you for your reply

    As I have recorded on our system, yes we have a compatible patch for Magento 2.4 but there are still so many errors

    I'm using magento2.3.5p2 https://github.com/magento/magento2/releases

    It works fine, as I see

    You can try?

    Thank you and have a good day 

  • oitmain replied

    I need a solution for this problem too.

    Line 91 in app\code\MGS\Ajaxlayernavigation\Model\Layer\Filter\Price.php is causing the problem.

    protected function _getItemsData()
    {
        if($this->helper->usePriceSlide()) {
            return [1]; <--- this line
        }
    



    1 exception(s):
    Exception #0 (Exception): Notice: Trying to access array offset on value of type int in /chroot/home/a4cf1277/magento2/vendor/magento/module-catalog/Model/Layer/Filter/AbstractFilter.php on line 205
    Exception #0 (Exception): Notice: Trying to access array offset on value of type int in /chroot/home/a4cf1277/magento2/vendor/magento/module-catalog/Model/Layer/Filter/AbstractFilter.php on line 205
    <pre>#1 Magento\Catalog\Model\Layer\Filter\AbstractFilter->_initItems() called at [vendor/magento/module-catalog/Model/Layer/Filter/AbstractFilter.php:159]
    #2 Magento\Catalog\Model\Layer\Filter\AbstractFilter->getItems() called at [vendor/magento/module-catalog/Model/Layer/Filter/AbstractFilter.php:148]
  • [deleted] replied

    Dear oitmain, 

    Could you please open a ticket for your question? We will check the issue for you

    Thank you and have a good day