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  Public Ticket #2567899
Logo not mobile Responsive and youtube video height issue
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  • crimsouneclub started the conversation
    October 13, 2020 at 3:43am

    Dear Team, 

    We have an issue with mobile responsive. Website is not showing logo and accounts, wishlist,etc in mobile view. Please find the attached screenshot for your reference.

    Please take it on high  priority.


    Thanks

    Mangla Apparels India Pvt Ltd

  • [deleted] replied
    October 13, 2020 at 7:12am

    Dear crimsouneclub,

    Thank you for contacting us

    We have received your ticket

    We will check it soon

    I will respond to you as soon as possible

    I hope you have a good day

  • crimsouneclub replied
    October 13, 2020 at 4:40pm

    Dear Team,

    Please take it on priority.


    Thanks


  • [deleted] replied
    October 14, 2020 at 2:50am

    Dear crimsouneclub,

    I see  your header structure not the same as ours. That is the cause of the error. So please check what you changed

    Also Youtube is work fine now. 

    Thank you and I hope you have a good day

  • crimsouneclub replied
    October 14, 2020 at 4:03am

    Dear Team,

    Yes youtube is working fine and please fix the logo issue.


  • [deleted] replied
    October 14, 2020 at 4:10am

    Dear crimsouneclub,

    As we said you, it seems like you have some changes in your header structure, that's why the logo doesnt show up. You need to check in advance 

    This is our demo: http://themes.magesolution.com/unero/

    Thank you and have a good day 

  • crimsouneclub replied
    October 14, 2020 at 7:14am

    Ok but i need your help in this. So Please check with changes and logo and icons should be visible on mobile view.



    Thanks

  • crimsouneclub replied
    October 14, 2020 at 4:46pm

    Dear Team,

    Please fix the following issues that are occurred while creating product tabs. 

    1. Category tab is not visible on mobile view

    2. Logo is not also not visible on mobile view


    Please find the attached screenshots for your reference.


    Thanks

     

  • crimsouneclub replied
    October 14, 2020 at 4:48pm

    Dear Team,

    Please fix the following issues that are occurred while creating product tabs. 

    1. Category tab is not visible on mobile view

    2. Logo is not also not visible on mobile view

    Please find the attached screenshots for your reference.

    Thanks

  • [deleted] replied
    October 15, 2020 at 2:17am

    Dear crimsouneclub, 

    I think I'd said to you.......

    For any other issues or problems, could you please open a new ticket. I appreciate that, it will help us easier to manage our system as well as to give you quick responses

    If this ticket is done, can I close it?

    Thank you and have a good day