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  Public Ticket #2570770
Configuralbe image disappears
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Comments

  •  1
    dbrrohof started the conversation
    October 15, 2020 at 11:27am

    Hi ArrowHiTech,

    When selecting and deselcting a swatch on a product page of a  configurable product, the main image for the product disappears.

    See video: https://imgur.com/OcDiXqp


    I have tested this on your demo, and its the same error there: http://themes.magesolution.com/supro/jm/short-sleeved-hoodie.html


    undefined:1 Failed to load resource: the server responded with a status of 404 (Not Found)
  • [deleted] replied
    October 16, 2020 at 8:06am

    Dear dbrrohof,

    Thank you for your ticket

    Could you please give us your site info ( admin url, admin account and ftp access detail )? So we can specify whether or not your issue is a theme bug. We will update you as soon as possible

    I hope you have a good day

  •  1
    dbrrohof replied
    October 16, 2020 at 8:21am

    Hi Jerermy,

    Thank you for your quick response.

    I'm on a local development enviroment at the moment so that's not possible.

    Any chance you can check this bug on your own demo, as i know this is 100% the same bug.


    Link to your own demo with the bug: http://themes.magesolution.com/supro/jm/short-sleeved-hoodie.html

  • [deleted] replied
    October 19, 2020 at 2:46am

    Dear dbrrohof, 

    Thank you for your reply 

    Sorry for my late response due to our weekend

    I see the same bug on our demos. I will as our devs to have a check and update to you latter

    I hope you have a good day

  • [deleted] replied
    October 20, 2020 at 3:59am

    Dear dbrrohof,

    Please upload file attach to replace file in app/code/MGS/ExtraGallery/view/frontend/web/js/swatch-renderer.js 

    then

    remove var/, pub/static/frontend/Mgs/ and run command deploy

    Thank you

  •  1
    dbrrohof replied
    October 20, 2020 at 6:53am

    Hi Jerermy,

    Thank you for the quick solution provided. It works.

    Have a productive week :-)

  • [deleted] replied
    October 20, 2020 at 7:09am

    Dear dbrrohof,

    Thank you for letting us know