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  Public Ticket #2576323
Products shown in unrelated categories
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  •  2
    durgayasas started the conversation

    When added products to categories they appear in few unrelated categories which are not set from the backend. I have reindexed for several times but didnt work. Could you provide a solution for this?

  • [deleted] replied

    Dear durgayasas,

    Sorry for the late reply as I'd got sick the last few days

    Could you please be more specific on your problem?

    Could you please give us your site info ( admin url, admin account and ftp access detail )? So we can specify whether or not your issue is a theme bug. We will update you as soon as possible

    Thank you and I hope you have a good day

  •  2
    durgayasas replied

    Hi. 

    For example. Imagine we are having categories named A and B and we assign a product called X to category A but not for B. In our case, even though the product X is only added to category A, it is also shown in category B. This is the issue. 

    And since this site is in production we are unable to give you credentials. Is there any way you can point out the solution without accessing it? Thank you.

  • [deleted] replied

    Dear durgayasas,

    Thank you for your reply

    I need our devs consultancies for this question

    I will update to you if there is any response from them

    Hope you have a good day

  • [deleted] replied

    Dear durgayasas,

    In this case, I think that it is getting the products from sub categories, please check again on your sub categories

    Thank you

  •  2
    durgayasas replied

    Hi. 

    The notification for  "no stock available" for a certain products does not appear in the product page when the add to cart button is clicked. Instead it is shown when the page is reloaded. Can u provide a solution for this?

  • [deleted] replied

    Dear durgayasas,

    can you please be more specific on your problem? By a picture or record video?

    Thank you