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  Public Ticket #2578297
issue with theme
Closed

Comments

  •  2
    KrishArora started the conversation

    please check the screenshot, these arrows are showing at the top of the homepage, i changed the theme and these arrows were also gone, it is showing whenever i use lusion theme.

    Also I have updated the theme to latest version, still not able to see newly added homepages in Import Demo Content, please help

  •  608
    WordPress replied

    hello,

    You can check again. I have add custom style css

    #arrowAnim {
        display: none;
    }


  •  2
    KrishArora replied

    Thanks a lot for quick resolution

    Also I have updated the theme to latest version, still not able to see newly added homepages in Import Demo Content, please help

  •  608
    WordPress replied

    Hello,

    You can follow instructions: https://arrowhitech.ticksy.com/article/16465/


  •  2
    KrishArora replied

    Hi I am unable to create new ticket hence replying in old ticket

    Please help me with the theme activation code as it is again asking for license code and old code not working


  •  2
    KrishArora replied

    Hi Team,

    I have been using Lusion theme from a long time, but today the theme is again asking me for License code, I have entered the code, cleared all cache still it is not activating. Kindly check the issue and resolve at earliest as my whole site is broken aand nothing is working properly

  •  608
    WordPress replied

    Hello,

    You previously requested a refund theme from ThemeForest. So the lisence key is no longer active if you want to use the theme you need to buy another license.


  •  2
    KrishArora replied

    No, I never requested refund and haven't received any refund also. Kindly recheck your information 

  •   WordPress replied privately
  •  2
    KrishArora replied

    Thanks its working now. But can you please elaborate why this happened and when I was re-entering code it was never working,  From last 2 days my whole site was broken and lost many of my customers 

  •  608
    WordPress replied

    Hello,

    I also haven't figured out whether the problem might be on our server side.