The devs have changed some content of the template, but the result was still the same like we did not change before. Or could you show us what have you tested, so we could check it and do the same to see if the site would be changed.
Hi Anh, Configurable products like this (https://smp.calamusdesign.it/en/saddles/professional/vt30c.html) has the products gallery from right to left, the first thumbnail is on the right and they slide to the left;
Simple products like this (https://smp.calamusdesign.it/en/saddles/professional/full-carbon.html) has the products gallery from left to right, the first thumbnail is on the left and they slide to the right.
Please see my attachments.
At the moment the site is configured to use defoult SUPRO theme (not the child theme) so, as you can see, the issue is in the parent theme.
In case of necessity, could we run deploy command from SSH? Is there any problem with this like permission? And can you give us permission to upload file? We can't upload file we have edited.
Have you deployed again ? We would like to know this because we changed both pub/static file and app/code file.
After changed file in pub/static and clear cache, the site will show as we expected immediately. But after changed file in app/code, you must deploy again to make it works.
Hi,
there is a difference from standard products image gallery and configurable products image gallery.
Standard products
https://smp.calamusdesign.it/en/saddles/professional/full-carbon.html
has thumbnail's gallery from left to right, and it is ok
Configurable products
https://smp.calamusdesign.it/en/saddles/professional/vt30c.html
has thumbnail's gallery from right to left
It is possible have tha same layout in both products type?
thanks
Piero
Dear calamusdesign,
Thanks for your new ticket.
I have just sent your problem to the dev team. I will update to you as soon as possible.
Thanks a lot and have a nice day!
Dear calamusdesign,
Thanks for your patience and sorry for this late response due to our weekend.
We have add some changed to your file, but nothing happended. Maybe, your site has been cached, please clear cache and let us know.
Thanks a lot and have a nice day!
Hi Anh,
sorry but after clearing cache and static files nothing changes.
thanks
Piero
I also tried the SUPRO standard theme, but no changes are visible.
Hi calamusdesign,
Thanks for your reply.
The devs have been checking it for you.
Best!
Hi calamusdesign,
Thanks for your patience and sorry for this late response.
I'm afraid that you gave us wrong FTP information:
FTP
smp.calamusdesign.it
username: support@sellesmp
password: Supp0r72020!
Could you please check again for us?
Or maybe, you can give us the path to your magento root directory from current FTP account.
Thanks a lot and have a nice day!
Hi Anh,
I tested it and it works, please retry.
thanks
Piero
Hi calamusdesign,
Thanks for your reply.
Can you give us the path to your magento root directory from current FTP account?
Thanks!
the FTP account points to the magento folder
Hi calamusdesign,
Thanks for your reply.
The dev will check it again for you.
Thanks!
Hi calamusdesign,
Greeting of the day.
The devs have changed some content of the template, but the result was still the same like we did not change before.
Or could you show us what have you tested, so we could check it and do the same to see if the site would be changed.
Thanks!
Hi Anh,
Configurable products like this (https://smp.calamusdesign.it/en/saddles/professional/vt30c.html) has the products gallery from right to left, the first thumbnail is on the right and they slide to the left;
Simple products like this (https://smp.calamusdesign.it/en/saddles/professional/full-carbon.html) has the products gallery from left to right, the first thumbnail is on the left and they slide to the right.
Please see my attachments.
At the moment the site is configured to use defoult SUPRO theme (not the child theme) so, as you can see, the issue is in the parent theme.
thanks
Piero
Hi calamusdesign,
Thanks for your reply.
Could you give us SSH or Cpanel, so we can fix this sooner?
Thanks.
Hi calamusdesign,
Thanks for your information.
We will check it for you soon.
Thanks!
Hi calamusdesign,
In case of necessity, could we run deploy command from SSH? Is there any problem with this like permission?
And can you give us permission to upload file? We can't upload file we have edited.
Please let us know.
Thanks!
Hi calamusdesign,
Thanks for your information.
We will check it again.
Thanks!
Hi calamusdesign,
Greeting of the day.
The devs have fixed for you. Please deploy again.
Thanks!
OK Thanks,
seems to be ok.
please let me know wich files are changed.
thanks
Piero
Hi calamusdesign,
Thank you for letting us know.
Wait me to ask our devs.
Meanwhile waiting, If you feel happy with our service, could you please give us 5stars on the themeforest? You can go this link to rate:
https://themeforest.net/item/supro-minimalist-ajax-magento-2-theme/23476627
Thank you so much in advance
I hope you have a nice day!
Hi calamusdesign,
Have you deployed again ? We would like to know this because we changed both pub/static file and app/code file.
After changed file in pub/static and clear cache, the site will show as we expected immediately. But after changed file in app/code, you must deploy again to make it works.
Thanks
Hi Anh,
we develop again and it seems works well.
Please let me know wich files are changed.
We must apply changes to our local copy.
Thanks
Piero
Hi calamusdesign,
we changed file in app/code/MGS/ExtraGallery/view/frontend/web/js/swatch-renderer.js
And if you don't have any problems with this ticket, can I close it?
Thanks in advance and I hope you have a nice day.
Best!
OK thanks
Ticket closed