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  Public Ticket #2613654
Products image gallery
Closed

Comments

  •  1
    calamusdesign started the conversation

    Hi,
    there is a difference from standard products image gallery and configurable products image gallery.

    Standard products
    https://smp.calamusdesign.it/en/saddles/professional/full-carbon.html
    has thumbnail's gallery from left to right, and it is ok

    Configurable products
    https://smp.calamusdesign.it/en/saddles/professional/vt30c.html
    has thumbnail's gallery from right to left

    It is possible have tha same layout in both products type?

    thanks
    Piero

  • [deleted] replied

    Dear calamusdesign, 

    Thanks for your new ticket. 

    I have just sent your problem to the dev team. I will update to you as soon as possible. 

    Thanks a lot and have a nice day! 

  • [deleted] replied

    Dear calamusdesign, 

    Thanks for your patience and sorry for this late response due to our weekend. 

    We have add some changed to your file, but nothing happended. Maybe, your site has been cached, please clear cache and let us know.

    Thanks a lot and have a nice day! 

  •  1
    calamusdesign replied

    Hi Anh,
    sorry but after clearing cache and static files nothing changes.

    thanks
    Piero

  •  1
    calamusdesign replied

    I also tried the SUPRO standard theme, but no changes are visible.

  • [deleted] replied

    Hi calamusdesign, 

    Thanks for your reply. 

    The devs have been checking it for you. 

    Best!

  • [deleted] replied

    Hi calamusdesign, 

    Thanks for your patience and sorry for this late response.

    I'm afraid that you gave us wrong FTP information: 

    FTP

    smp.calamusdesign.it

    username: support@sellesmp

    password: Supp0r72020!


    Could you please check again for us?

    Or maybe, you can give us the path to your magento root directory from current FTP account.

    Thanks a lot and have a nice day! 

  •  1
    calamusdesign replied

    Hi Anh,
    I tested it and it works, please retry.

    thanks
    Piero

  • [deleted] replied

    Hi calamusdesign, 

    Thanks for your reply.

    Can you give us the path to your magento root directory from current FTP account? 

    Thanks!

  •  1
    calamusdesign replied

    the FTP account points to the magento folder

  • [deleted] replied

    Hi calamusdesign, 

    Thanks for your reply. 

    The dev will check it again for you. 

    Thanks!

  • [deleted] replied

    Hi calamusdesign, 

    Greeting of the day. 

    The devs have changed some content of the template, but the result was still the same like we did not change before.
    Or could you show us what have you tested, so we could check it and do the same to see if the site would be changed.

    Thanks!

  •  1
    calamusdesign replied

    Hi Anh,
    Configurable products like this (https://smp.calamusdesign.it/en/saddles/professional/vt30c.html) has the products gallery from right to left, the first thumbnail is on the right and they slide to the left;

    Simple products like this (https://smp.calamusdesign.it/en/saddles/professional/full-carbon.html) has the products gallery from left to right, the first thumbnail is on the left and they slide to the right.

    Please see my attachments.

    At the moment the site is configured to use defoult SUPRO theme (not the child theme) so, as you can see, the issue is in the parent theme.

    thanks
    Piero

  • [deleted] replied

    Hi calamusdesign,

    Thanks for your reply.

    Could you give us SSH or Cpanel, so we can fix this sooner?

    Thanks.

  •   calamusdesign replied privately
  • [deleted] replied

    Hi  calamusdesign, 

    Thanks for your information. 

    We will check it for you soon. 

    Thanks!

  •   calamusdesign replied privately
  • [deleted] replied

    Hi calamusdesign, 

    In case of necessity, could we run deploy command from SSH? Is there any problem with this like permission?
    And can you give us permission to upload file? We can't upload file we have edited.

    4197701269.png

    Please let us know. 

    Thanks! 

  •   calamusdesign replied privately
  • [deleted] replied

    Hi calamusdesign, 

    Thanks for your information. 

    We will check it again.

    Thanks!

  • [deleted] replied

    Hi calamusdesign, 

    Greeting of the day.

    The devs have fixed for you. Please deploy again.

    Thanks!

  •  1
    calamusdesign replied

    OK Thanks,
    seems to be ok.
    please let me know wich files are changed.

    thanks
    Piero

  • [deleted] replied

    Hi calamusdesign,

    Thank you for letting us know.

    Wait me to ask our devs. 

    Meanwhile waiting, If you feel happy with our service, could you please give us 5stars on the themeforest? You can go this link to rate:

    https://themeforest.net/item/supro-minimalist-ajax-magento-2-theme/23476627

    Thank you so much in advance

    I hope you have a nice day! 

  • [deleted] replied

    Hi calamusdesign,

    Have you deployed again ? We would like to know this because we changed both pub/static file and app/code file.

    After changed file in pub/static and clear cache, the site will show as we expected immediately. But after changed file in app/code, you must deploy again to make it works.

    Thanks

  •  1
    calamusdesign replied

    Hi Anh,
    we develop again and it seems works well.

    Please let me know wich files are changed.
    We must apply changes to our local copy.

    Thanks
    Piero

  • [deleted] replied

    Hi calamusdesign,

    we changed file in app/code/MGS/ExtraGallery/view/frontend/web/js/swatch-renderer.js

    And if you don't have any problems with this ticket, can I close it? 

    Thanks in advance and I hope you have a nice day. 

    Best! 

  •  1
    calamusdesign replied

    OK thanks

    Ticket closed