When going to the category, and trying to go to page 2, nothing happens.. It just reloads. See screenshot or try yourself: https://publicount.se/besoksraknare/
One more question:
Where can i enable/disable Captcha in the theme? Or is it only using the Magento captcha, or is it another captcha in the supro theme?
Thanks for your patience and sorry for this late response due to our weekend.
Our devs have just tried to disable all our theme module and change theme to luma to check this issue, but we see that it still exist. This issue is not a theme bug.
No we don't have any module that affects pagination at all.. We have never experienced this on other projects where we only have Luma from the beginning.
On other projects we have experienced that when installing supro, and then going back to luma, there are DB issues.
It has to have something with the Theme or Theme installation to do. We have never experienced the issue with more than 100 projects built. I have tried different modules for infinite scroll etc but its not supported by the theme. Something should be possible to do.. Right?
Thanks for your new comment and sorry for this late response.
Because recently, our devs have been so busy with many tasks, so I still don't have any updates from them up to now. So, please understand and empathize for us in this case.
I will hasten them to have a look for your problems soon.
Thanks for your patience and sorry for this late response due to our weekend.
As I said before to you:
Before finding out the problem is caused by config Product URL Suffix, Category URL Suffix. We have tried many times to change theme to luma, disable all theme module but the issue still exist.
Hey!
We are having issues with pagination. See image
This is for both of our Magento stores
https://publicount.se and https://publicount.de
When going to the category, and trying to go to page 2, nothing happens.. It just reloads. See screenshot or try yourself:
https://publicount.se/besoksraknare/
One more question:
Where can i enable/disable Captcha in the theme? Or is it only using the Magento captcha, or is it another captcha in the supro theme?
Dear grafikniklas,
Thanks for your new ticket.
I have just sent your problems to the dev team. They will check it for you soon.
Please wait the news from me.
Thanks a lot and have a nice day!
Hi grafikniklas,
Thanks for your patience.
Did you enable server cache?
I have tried to updated some file in folder /chroot/home/a47a53fa/publicount.se
but no effect on frontend. Even when i die() in file index.php, your site still works normally.
Thanks a lot and have a nice day!
Hello,
What server cache do you mean? Cache is enabled and changes have worked fine before.
I think root folder is in /html if that matters.
Hi grafikniklas,
Thanks for your patience.
I mean, if you enable server cache, our changes will not be updated immediately on your frontend.
Our devs have tried to die() in file index.php (root file) but your site still works normally.
Please disable it temporarily until I have resolved this problem.
We have updated file in folder /chroot/home/a47a53fa/publicount.se. Is this where you put the source code for the page https://publicount.se/
Please check it for me.
Thanks a lot!
Hello!
Can you add me the line and what to add in the code, then i can do it via git and it will work.
Hi grafikniklas,
Thanks for your patience and sorry for this late response.
I updated your request to our dev team yesterday. I will update to you as soon as I give the news from them.
Thanks a lot and I hope you have a nice day!
Hi grafikniklas,
Thanks for your patience and sorry for this late response due to our weekend.
Our devs have just tried to disable all our theme module and change theme to luma to check this issue, but we see that it still exist. This issue is not a theme bug.
Even when we tried to access this url https://publicount.se/besoksraknare/?p=2,
it will redirect to https://publicount.se/besoksraknare/ page.
Do you have any extensions related to the page url?
Please check it and contact with the third-party to get support.
Thank you so much and have a nice day!
Hello!
No we don't have any module that affects pagination at all.. We have never experienced this on other projects where we only have Luma from the beginning.
On other projects we have experienced that when installing supro, and then going back to luma, there are DB issues.
Can you please check it and try to fix it for us?
Hi grafikniklas,
Thanks for your reply.
Our devs have found the caused of this issue:
When we change config "Product URL Suffix" and "Category URL Suffix" to default, the page https://publicount.se/besoksraknare/?p=2 can load.
We also tried to disable module Mageplaza_AjaxLayer and Mageplaza_LayeredNavigation, the issue is fixed.
Please check it again
Thanks one more time for your patience.
Have a nice day!
Hello!
All pages are down except home page.. Have you done anything with this that cause the issue? Maybe removing the theme? ??????
Hi grafikniklas,
Because you config "Category URL Suffix" to /
so your category is https://publicount.se/besoksraknare/
but it will cause a pagination error.
Now, we return it to "/", Please take a look on this issue
Thanks a lot!
hmmm but how do we fix???????
https://publicount.se/besoksraknare/ pagination doesnt work
Hi grafikniklas,
Thanks for your patience and sorry for this late response.
This problem occurs due to your config, not caused by the theme or any of the extensions (because we disabled all to check). https://publicount.se/besoksraknare/?p=2 will direct to https://publicount.se/besoksraknare/
Please set Product URL Suffix, Category URL Suffix in Store/Configuration/Catalog/Search Engine Optimization to default,
clear all cache, run command php bin/magento indexer:reindex
If the link is https://publicount.se/besoksraknare.html .it will work
This is not a theme bug, we found the cause of this issue for you, we cannot support it more.
Thank you so much
Have a nice day!
Hi,
We don't want to use the URL suffix..
It has to have something with the Theme or Theme installation to do. We have never experienced the issue with more than 100 projects built. I have tried different modules for infinite scroll etc but its not supported by the theme. Something should be possible to do.. Right?
Hi grafikniklas,
Thanks for your reply.
Our devs have just got your point, I will respond to you soon. Please wait a little bit!
Thanks again and have a nice day!
Thanks...
news?
Hi grafikniklas,
Thanks for your new comment and sorry for this late response.
Because recently, our devs have been so busy with many tasks, so I still don't have any updates from them up to now. So, please understand and empathize for us in this case.
I will hasten them to have a look for your problems soon.
Please be patient a little bit.
Thank you so much and have a nice day!
Hi grafikniklas,
Thanks for your patience and sorry for this late response due to our weekend.
As I said before to you:
Before finding out the problem is caused by config Product URL Suffix, Category URL Suffix. We have tried many times to change theme to luma, disable all theme module but the issue still exist.
Even when we tried to access this url https://publicount.se/besoksraknare/?p=2,
it will redirect to https://publicount.se/besoksraknare/ page.
Obviously this is not a problem with the theme since we have disabled everything related to it.
You can try it again to see.
Maybe this problem is only with the magento version you are using or conflicts with any extensions you are using.
But if the problem is not with the theme, then this support is beyond our capabilities.
I hope you understand this issue.
Thank you so much and I hope you have a nice day!