Hello Dears i have some issue with the theme that i need you to help fixes: 1) How to edit on the css since i tried many files and directors without any effect
2) the wishlist slide on mobile has the "edit wish list" not shown or under the bottom bar.
3) The sub megamenu font is too big i need it to be fixed
4) i bought the bsscommerce onestepcheckput and the blocks and everything is to big they asked me to check the theme if it is compatible, i know it is but it looks so bad
Thanks for your new ticket and sorry for this late response.
Could you please give us your site info ( admin url, admin account and ftp/ssh access detail ) ? So we can specify whether or not your issue is a theme bug. If it is, we may fix it for you. We will update you as soon as possible.
I find that you have so many errors. If we resolve them in this one ticket, may be confused and missed them, so we cannot give you the answers as your expectations.
And now we are planning to change the support process to support our customer better. According to our system operation rules:
One ticket solves one problem only. For any other issue or question to come, please open a new ticket with your site info and the problem's description. It will help us easier to manage your problem, therefore, we shall give you quick responses.
Hello Dears i have some issue with the theme that i need you to help fixes:
1) How to edit on the css since i tried many files and directors without any effect
2) the wishlist slide on mobile has the "edit wish list" not shown or under the bottom bar.
3) The sub megamenu font is too big i need it to be fixed
4) i bought the bsscommerce onestepcheckput and the blocks and everything is to big they asked me to check the theme if it is compatible, i know it is but it looks so bad
Dear Mohammad Melhem,
Thanks for your new ticket and sorry for this late response.
Could you please give us your site info ( admin url, admin account and ftp/ssh access detail ) ? So we can specify whether or not your issue is a theme bug. If it is, we may fix it for you. We will update you as soon as possible.
Thanks a lot and have a nice day!
Dear Mohammad Melhem,
Thanks for your choosing our theme.
I find that you have so many errors. If we resolve them in this one ticket, may be confused and missed them, so we cannot give you the answers as your expectations.
And now we are planning to change the support process to support our customer better. According to our system operation rules:
One ticket solves one problem only. For any other issue or question to come, please open a new ticket with your site info and the problem's description. It will help us easier to manage your problem, therefore, we shall give you quick responses.
Please empathize us for this issue.
Thanks for understanding.
Wish you a happy Christmas!
Dear Anh,
Now i have 13 tickets open according to your request,
TICKET #2641474
TICKET #2641475
TICKET #2641476
TICKET #2641477
TICKET #2641478
TICKET #2641480
TICKET #2641482
TICKET #2641484
TICKET #2641485
TICKET #2641486
TICKET #2641487
Hi Mohammad Melhem,
Thanks for your reply.
I really appreciate about that. We will check all tickets for you soon.
Thanks a lot and have a wonderful day!