Okay
  Public Ticket #2641474
Login Error
Closed

Comments

  • Mohammad started the conversation
    December 25, 2020 at 9:40am

    If you tried to login and you failed once then you login the next time it transfer to this link (https://dulabe.com/customer/account/loginPost/) with this message (

    Whoops, our bad...

    The page you requested was not found, and we have a fine guess why.

    • If you typed the URL directly, please make sure the spelling is correct.
    • If you clicked on a link to get here, the link is outdated.

    What can you do?Have no fear, help is near! There are many ways you can get back on track with Magento Store.

    • Go back to the previous page.
    • Use the search bar at the top of the page to search for your products.
    • Follow these links to get you back on track! Store Home | My Account )

    all my credentials in ticket #2640747


  • [deleted] replied
    December 26, 2020 at 1:20pm

    Dear Mohammad Melhem,

    Thank you for your ticket

    I see your problem. Am I right that you can login into your account but when you visit your homepage, it's just you're simple logout? 

    But I dont see the problem "then you login the next time it transfer to this link (https://dulabe.com/customer/account/loginPost/)" 

    Please respond as soon as possible

    We're in our weekend, we will check your reply when we return

    I hope you have a nice day

    Also, Merry Christmas to you!

  • Mohammad replied
    December 27, 2020 at 11:57am

    Sir, try to sign in in twice with a wrong password then the third time sign in it will transfer you to this page 

  • [deleted] replied
    December 28, 2020 at 4:09am

    Dear Mohammad Melhem,

    Thank you for your reply

    I've tried 5 times typing wrong password but still dont see "then you login the next time it transfer to this link (https://dulabe.com/customer/account/loginPost/) "

    3539619355.png

    Can you please record a video?

    Thank you